Brand New Ipod Shuffle says its full when its empty!!

Hiya Guys,
i hope you can help me.
On Saturday I bought 2 shuffles as presents for s friends twins. The first unit works fine that we loaded, but the second unit picked up everything on the computer as a natural sync motion. I tried to delete these tunes from the unit, which says I have done it, but the capacity indicator says the shuffle is full, and the music is still on it. I have tried toi restore the Factory settings but nothing happens, infact is just suspends the whole computer!!
So firstly, why when I have deleted everything, it still says its full?
How do I actually get the music off?
Or should I just take it back to the shop and exchange it for a new one?
Looking forward to all of your help
Donna

Hiya Guys,
i hope you can help me.
On Saturday I bought 2 shuffles as presents for s
friends twins. The first unit works fine that we
loaded, but the second unit picked up everything on
the computer as a natural sync motion. I tried to
delete these tunes from the unit, which says I have
done it, but the capacity indicator says the shuffle
is full, and the music is still on it. I have tried
toi restore the Factory settings but nothing happens,
infact is just suspends the whole computer!!
So firstly, why when I have deleted everything, it
still says its full?
How do I actually get the music off?
DID you do the following: Click on the Shuffle icon in Devices on the left side of the iTunes window, then select the tracks you want to delete in he Contents window and hit teh "delete" key on your keyboard?

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