Brand new Ipod touch 2nd G has grey line near the bottom of the screen?

Does anybody know why my ipod touch has a grey line just below the last line of apps? Should I take it in? What should I do? I have already restored it.

How do I take it back? I bought it off amazon, will the apple store exchange it? Do I need to arrange somthing?

Similar Messages

Brand new ipod touch 2nd generation. (top right corner is poping up)

i recently bought a new ipod from walmart and about 2 days after the return policy i relized that the black corners are poping up and i hvae no clue what to do now. what do you guys think it will be fine or take to some repair store?

Nope. It has been less than 1 year and therefore should fall into Apple's limited Warranty. If you are not satisfied with the workmanship of the product then take it to the nearest Apple Store and have them evaluate it. Insist that it is falling apart and get a replacement or have it repaired under warranty
Axel F.

Brand new iPod touch will not turn on. Goes straight to dead battery screen.

Hello.
I recently purchased a refurbished iPod touch to develop apps on. I have had the iPod touch for about a week and last night the iPod suddenly shut off in the middle of use. The battery was low so I figured it was simply a dead battery and I went to plug it into the charger. This morning, I tried to turn it back on after about 10 hours of charging and I got the same dead battery plug in charger screen. I then swichted it to a usb slot on my macbook and left it to charge all day for about 9 hours. Again, I turned it on and nothing, just a dead battery screen. Both usb slots on my computer are working completely fine for my other devicesbut not this. I have also tried plugging it into the wall, but I get the same results. One other possibility is that I have the iOS 8 Beta on my phone currently and I have experienced some issues with that, but not enough to brick my device...or at least I thought. I have only had this device for a few days and so far I am very disappointed that this has happened already. If anyone can help me out without having to go to an Apple store for service that would be great!
Thanks

So did you iPod 5th gen worked again? I had similar experience. This is my own iPod (not refurbished), so I know it was
in great condition (I rarely used it but only for dev). I installed iOS8 Beta, and one morning, the screen won't turn on.
I plugged in power and nothing happened. After a few min, I heard that characteristic "power beep" and thankfully,
it came back to live. What I noticed is that I have > 90% power. So whatever happened, it isnt because it's low in
battery.
I have a suspicion it is entirely due to iOS 8 beta. Such a thing never happened to my iPod till the day I installed it.
My theory is that it is doing something busy, or there's a bug in the "waking" mechanism, and become extremely
sluggish to any external input, until it is done with whatever mysterious things it was doing. I am now putting it
in air plane mode whenever i don't need it, and also turn off icloud back up. Hopefully, I don't see this anymore.

Brand New Ipod touch 4th gen right earphone jack not working out of the box. Bought at Wal-Mart yesterday. Are we missing something in the set up or should we return it?

We just purchased an ipod touch 4th gen 8 gb from Wal Mart. OUt of the box the right headphone is not working. Tried numerous pairs of headphones..tried the mono settings and nothing is working. Is there a setting we are missing or should we just return it?

If the headphone plug is fully inserted, I would return the iPod for a replacement

Brand new Ipod Touch can't been seen in Itunes

Hi there,
I hope someone can help as this is driving me mad!
I have just received a brand new Ipod TOuch but when I connect it to my PC per the installation instructions I get the following message "Itunes could not connect to the Iphone because an invalid response was received from the device"
I have uninstalled all Apple products from my PC and reinstalled most up to-date version of Itunes.
I have tried different USB ports.
I have stopped and re-started the "Apple mobile device" and "Ipod Service" services.
I have done all of the above in various combinations and re-started my PC numerous times.
None of this makes any difference.
The Ipod does not appear in my "My Computer" but when go into device manager on "My Computer" it is listed there so it would appear that my PC can see the Ipod.
I tried it on another laptop and a brand new installation of Itunes sees the Ipod fine, no problems.
However I have previously used an Ipod Nano on this PC and this I think is what is causing the problems.
I have listed below the content of the Itunes Diagnostics file in the hope that that will help. I see that it does mention the Ipod Nano previously used.
iTunes Serial Number <Edited by: Host>
Current user is an administrator.
The current local date and time is 2009-06-07 10:05:26.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon 9550 / X1050 Series
ATI Radeon 9550 / X1050 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano running firmware version 1.3.1
Serial Number: <Edited by: Host>
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Can anyone help me please?
Many thanks.

Okay, I had this same issue as soon as I updated to iTune 8.2. Someone gave me an idea about renaming a certain file, which I thought worked for a little bit. The issue came back and I am back in the same boat!
The bad news is to find a version of iTune 8.1. Uninstall everything and then reinstall iTune 8.1. This has worked for some; however, some have even had to restore their iPod Touchs!
I am giving in and doing this tonight. I waited as long as I could for the fix. My wife has an iPhone and we have NOT upgraded her iTunes to 8.2 because I have read iPhone users having a similar issue. If her iPhone died, then that would be ultimate deal breaker.

Brand new ipod touch connected, device recognized, but nothing happens?

I bought a brand new iPod touch 2nd gen two days ago and as I was very excited to plug it into my computer, sadly, nothing happened. iTunes recognizes the device and can be seen under Devices, but NOTHING happens and there are no other functions to click on at all. No set up, just a blank white screen, and yet, the iTouch screen still says to connect it to iTunes which it already is....
I have reinstalled iTunes, restarted my computer many times, updated it to the latest iTunes version, and still this problem persists. Can anyone help me out please!
Thanks in advance.

I would start with these:
http://support.apple.com/kb/TS1538
http://support.apple.com/kb/TS1495

Brand new ipod touch 5th gen 64gb problems with first power on

I have just received a brand new ipod touch 5th gen 64 gb from amazon. After reading the instructions i tried to power it on but nothing happened.
It was suggested on here to try the recovery start but again, nothing happened.
I then plugged the device in to a wall socket charger to see if the battery is flat,but the apple logo comes on for about 15 seconds then goes off again. If I hold down the home button while the apple logo is off, after a while the ipod goes into recovery start up, but as soon as i unplug it from the wall socket adaptor it turns off.
It will not do anything plugged into the usb soccket of my laptop.
Any ideas or will I have to return this to amazon?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. You can go to an Apple store even if yo purchased it from Amazon
Apple Retail Store - Genius Bar

HT1212 my daughter has a brand new ipod touch - never used - she entered a passcode then immediately forgot it and now she has tried to enter one too many times and ipod is locked for 1 hour - she has never synced with itunes HELP

my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.

I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get bck to UK

I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK

Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to

I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Charging for software on a BRAND NEW iPod Touch?

Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
So, I ask again, does anyone have any words from Apple justifying this charge for their brand new iPod Touch? We're not talking about units purchased months ago, just BRAND NEW devices that are effectively 4 days old for the gift recipients.

Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
Any iPod that do not have the 2.2 software installed have to pay for it. This is because that the time they were manufactured by Apple and released the 2.2 software was not available. Apple sold those devices to the retailer before the 2.2 software was released and therefore you bought an 'old' model that is NOT entitled to the 2.2 software. It is not about when the device was sold it is about when it was manufactured. Apple do not know when the devices you have were sold to you anyway.
Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct.

The head phone jack on my brand new iPod touch 5th generation is not working properly

The head phone jack on my brand new iPod touch 5th generation is not working properly. It has sound without the headphones in but when I plug them in it has no sound, it's low, or poppy. I had only used my apple supplied headphones once before and it worked fine. I know it's not the headphones because I tried them on my girlfriends phone and they worked fine.

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar

My brand-new iPod touch (5th Gen) battery takes a very long time to fully charge, even while not in use. Why is this and what should I do?

Just recently bought a brand-new iPod touch, 5th generation. To be exact, got it two days ago, this past Saturday, on 12/13/2014. Initially, when I first turned it on, it had a fully charge and I didn't need to charge it. I also didn't see anything in the very small and limited start-up guide you receive with it to charge it for a certain amount of time before use, or to use it until the battery dies, then charge all the way, like a lot of electronic devices have you do when you first purchase them.
So I was assuming I didn't need to do anything like that. First question, should I have charged it for a period of time before use? Should I have used it until the battery died, then plugged it in and charged it fully before use? Or is none of this necessary initially and iPod batteries are good to go from the start?
Please excuse me if this is an obvious question, as this is my first ever iPod. Anyways,like I said, nothing in the "instructions" said anything about that, so I didn't do it, I just used it until it got below 20% battery left, then I plugged it in.
Now for the battery itself, it takes literally a day or so to fully charge, even while not in use. Even if I use it for a while, turn off the iPod to make sure it shuts off all background data and apps, and then plug it in to charge, it still charges extremely slowly. I've never seen a device take this long to charge. As for the battery life itself, I'd say at full charge it lasts about 4-5 hrs, maybe 6, and then I have to charge it again. Meanwhile it takes around 24 hours, without me using it, to fully charge. If I use it while its charging, the battery decreases faster than it charges, and eventually I'll get the typical "20% battery remaining" message pop up.
I know it is charging, as the lightning symbol is next to the battery symbol. Specifically, right now, I plugged it in about 1 hr 30 minutes ago, and it has barely gone up. Also, whenever I press the home button to check the battery, I can see it jump down from about 50% to somewhere around 25%-30%. What is that about?
This is really frustrating, and I'm seriously contemplating either taking it back and trying my luck with a different iPod, or just taking it back and getting my money back. Any help and clarification on this matter would be greatly appreciated, and I'll answer any questions I can to shed more light on this.

It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source like a computer's USB port
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Brand New ipod Touch wont turn on and isnt recognized by windows or macbook

I just got my ipod touch and macbook today. When i press the button on top of the ipod, it wont do anything. Also, when i plug the ipod into my macbook and my other PC, they both dont recognize it. Nothing has come up on the ipod's screen. Should i take it to the apple store in my area? Thank you all!

Hi--
Welcome to the Apple Discussions. Sorry to hear about your iPod. If you're close to an Apple store, then I'd definitely take it in and have them look at it, especially if it won't turn on when it's plugged into the MacBook or the PC. Even if the battery was drained out (unlikely on a brand new iPod), it should start up when it's getting power from the USB bus.
It's probably best to check out this list of Apple Stores:
http://www.apple.com/retail/storelist/
Pick the one closest to you, then make a reservation at the Genius Bar. It's been a while since I had to do that, but I think I had to wait until after midnight, or maybe until around 6 AM the day I wanted to go in.
charlie

I have a brand new ipod touch and it wont connect to itunes or my computer!!??

I have a brand new ipod touch however when I connect it to my computer, itunes does not recognise it and neither does my computer. The drivers have downloaded and are showing working. I have tried uninstalling and re-installing itunes as discussed in support centre however nothing seems to work. The ipod itself just has the connect to the computer on the screen, is fully charged and when plugged in a little lock sign comes up for a second or two above the itunes icon!!! Let me know if you have any further suggestions please.

Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
Please have you any other suggestions???

Brand new Ipod touch 2nd G has grey line near the bottom of the screen?

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