Brand new Ipod Touch can't been seen in Itunes
Hi there,
I hope someone can help as this is driving me mad!
I have just received a brand new Ipod TOuch but when I connect it to my PC per the installation instructions I get the following message "Itunes could not connect to the Iphone because an invalid response was received from the device"
I have uninstalled all Apple products from my PC and reinstalled most up to-date version of Itunes.
I have tried different USB ports.
I have stopped and re-started the "Apple mobile device" and "Ipod Service" services.
I have done all of the above in various combinations and re-started my PC numerous times.
None of this makes any difference.
The Ipod does not appear in my "My Computer" but when go into device manager on "My Computer" it is listed there so it would appear that my PC can see the Ipod.
I tried it on another laptop and a brand new installation of Itunes sees the Ipod fine, no problems.
However I have previously used an Ipod Nano on this PC and this I think is what is causing the problems.
I have listed below the content of the Itunes Diagnostics file in the hope that that will help. I see that it does mention the Ipod Nano previously used.
iTunes Serial Number <Edited by: Host>
Current user is an administrator.
The current local date and time is 2009-06-07 10:05:26.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon 9550 / X1050 Series
ATI Radeon 9550 / X1050 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano running firmware version 1.3.1
Serial Number: <Edited by: Host>
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Can anyone help me please?
Many thanks.
Okay, I had this same issue as soon as I updated to iTune 8.2. Someone gave me an idea about renaming a certain file, which I thought worked for a little bit. The issue came back and I am back in the same boat!
The bad news is to find a version of iTune 8.1. Uninstall everything and then reinstall iTune 8.1. This has worked for some; however, some have even had to restore their iPod Touchs!
I am giving in and doing this tonight. I waited as long as I could for the fix. My wife has an iPhone and we have NOT upgraded her iTunes to 8.2 because I have read iPhone users having a similar issue. If her iPhone died, then that would be ultimate deal breaker.
Similar Messages
-
Brand New Ipod Touch-Can't Get Music under "music"
This is my very first Apple product EVER!
Got a brand new Ipod touch generation 4. Downloaded two albums on Itunes, then synced it with my Ipod touch.
When I go to use my Ipod, I got to the "music" icon, but i have NO music.
I go to the "more" option and 9 out of 10 times, I'm only given THREE options there "Compliations, Composers, Genre". Only once or twice in the last 72 hours, have I had an additional option of "shared". When i do have the "shared" option, I can see the music that I've downloaded. I click on it as if to play it, and it sort of seems like it's playing it, but I hear NOTHING.
Please help me, I'm so frustrated!Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
Brand New Ipod touch can't connect to windows.
I bought a brand new ipod touch today and when I connected it to my laptop windows comes up with a message saying that the usb device is not recognised. I have the latest update for itunes and all of the correct drivers are installed. I have tried resetting the iPod but nothing works. Anyone got any ideas? I'm running vista if this makes any difference.
A Vista
B Apple services are not well tuned for Windows
C USB ports on some computers (don't use a hub, use direct to MB connections)
iOS Device not recognized in iTunes for Windows
iPhone, iPad, iPod touch How to restart the Apple Mobile Device Service (AMDS) on Windows
I have to go into Services with iTunes closed, and restart the three Apple items, Apple Mobile, Bonjour, iPod.
Safari 5.1 Apple Common software support 2.x also seemed to muck around a bit. All Apple software leaves behind reinstall caches of all verions too.
AppData - clean out so that starts fresh
Upgrade to 7 SP1. (I assume you are on SP2+ now for Vista) -
I have a brand new ipod touch and it wont connect to itunes or my computer!!??
I have a brand new ipod touch however when I connect it to my computer, itunes does not recognise it and neither does my computer. The drivers have downloaded and are showing working. I have tried uninstalling and re-installing itunes as discussed in support centre however nothing seems to work. The ipod itself just has the connect to the computer on the screen, is fully charged and when plugged in a little lock sign comes up for a second or two above the itunes icon!!! Let me know if you have any further suggestions please.
Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
Please have you any other suggestions??? -
New Ipod not updating or been seen by Itunes
Yesterday I bought a new black Ipod Nano to replace the one that got broken in a freak accident. I plugged in the new Nano into my PC, go the popup stating the software on the Ipod needed to be updated. So I went ahead and ran the Ipod Updater. Then distear struck. During the update process, my PC got restarted. My Ipod got rebooted during this time. Now it will not Update/Restore or even be seen by Itunes. It shows up as a drive under Explorer (E:). While it is plugged in the PC's USB port, it displayes the "Do Not Disconnect" icon, however no updates are happeing. When it is not plugged in, I can access the menu on the Ipod. I have went through all of the "Five Rs", AND when that did not help; followed the directions in the article "Ipod shows up in Windows but not in iTunes" http://docs.info.apple.com/article.html?artnum=93716 but nothing has changed. After uninstalling Quicktime/iTunes/iPod Updater, restarting my PC, clearing TEMP folders, restarting my PC again, then reinstalling the latest Quicktime/iTunes/iPod Updater, then restarting my PC again (getting bit tedious with all the restarts), I still cannot update my iPod Nano or transfer music to it. HELP! Right now my Nano is just a brand new 270 Euro paperweight.
Xinh,
Since you was in the middle of updating when the PC rebooted, your iPod software is corrupt, even tho this artical talks about seeing the apple logo and the iPod not turning on, it covers damaged iPod software which you have to have cuz the update never completed before your PC rebooted
Just follow the instructions and the link "Disk Mode" in the artical to see how to put the iPod into disk mode http://docs.info.apple.com/article.html?artnum=61584 -
BRAND NEW IPOD TOUCH WONT APPEAR IN WINDOWS OR ITUNES
I just bought a brand new 8gb ipod touch and when i plug it into my computer the it lights up and beeps but nothing comes up on itunes or my computer. I have a working ipod video that syncs and is recognized by my computer everytime (even with the usb that came with my touch). I have tried uninstalling and installing itunes and that did nothing. I have had no computer problems to date and that included problems with my usb port. I dont know what else to do. It won't appear in my computer ANYWHERE!!
the usb connections work fine with my other ipod and camera. The computer makes a noise when i plug my new ipod in so i know that its not the usb cable or the port.
I have restored my ipod and when i go to put it into recovery mode it give me and error message (#1611) and wont let me continue.
when i called apple they said that, that error means its a hardware issue but I exchanged my ipod yesterday and i am having the EXACT same problem so its not a hardware issue. The apple associate then told me to disable all my antivirus software because it could be somehow blocking the apple mobile device thing but nothing is working still and i am back at sqaure one.
Please if you have any more suggestions. I am sure that there is just some setting somewhere on my computer that is off. is there a windows firewall setting i should be disabling? -
When I try to download/install an app on my two day old iPod touch a message pops up saying cant connect to iTunes store and it won't download the app. Please help!!!
Try:
Can't connect to the iTunes Store -
Itunes asks to update my brand new ipod touch.. I do and now it wont work at all!!!
just got my brand new ipod touch ... working good then itunes wants to update so I do now my ipod doesnt work at all! all I get is the apple and a line on face and wont even turn off!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Brand new ipod touch will not sync?
Bought a brand new ipod touch. Tried to sync to iTunes on my computer. Checked all music in library, clicked sync, ipod says it is syncing, computer says sync is complete, but there is no music on the ipod. Have repeated process a dozen times. Have tried automatic sync and manual sync. Have disconnected, reconnected. Have restarted both devices and tried again. No error message, gigabytes show nearly nothing used up, on the computer and on the ipod, even after it says the sync was successful/is complete. Argh, help!?
Hi jen,
When you say all of the Music is checked, do you mean checked in the library? When you hook up your iPod to the computer, you also have to make sure that the "Sync Music" box is checked on the Music tab for the Device Profile....
Cheers,
GB -
I have a brand new ipod touch 32gb ipod touch. Upgraded to ios 7. open music app but there is no radio tab to select!!! All online help just says, "just select it".
I have looked at the "More" part but again radio is not an option.
Can you help?Just wait a bit. Turn it off, then back on.
I don't know why, but after the update it doesn't show up right away.
When it finally does, you will find a red icon on the bottom of the screen, on the left side. -
Charging for software on a BRAND NEW iPod Touch?
Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
So, I ask again, does anyone have any words from Apple justifying this charge for their brand new iPod Touch? We're not talking about units purchased months ago, just BRAND NEW devices that are effectively 4 days old for the gift recipients.Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
Any iPod that do not have the 2.2 software installed have to pay for it. This is because that the time they were manufactured by Apple and released the 2.2 software was not available. Apple sold those devices to the retailer before the 2.2 software was released and therefore you bought an 'old' model that is NOT entitled to the 2.2 software. It is not about when the device was sold it is about when it was manufactured. Apple do not know when the devices you have were sold to you anyway.
Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct. -
Just recently bought a brand-new iPod touch, 5th generation. To be exact, got it two days ago, this past Saturday, on 12/13/2014. Initially, when I first turned it on, it had a fully charge and I didn't need to charge it. I also didn't see anything in the very small and limited start-up guide you receive with it to charge it for a certain amount of time before use, or to use it until the battery dies, then charge all the way, like a lot of electronic devices have you do when you first purchase them.
So I was assuming I didn't need to do anything like that. First question, should I have charged it for a period of time before use? Should I have used it until the battery died, then plugged it in and charged it fully before use? Or is none of this necessary initially and iPod batteries are good to go from the start?
Please excuse me if this is an obvious question, as this is my first ever iPod. Anyways,like I said, nothing in the "instructions" said anything about that, so I didn't do it, I just used it until it got below 20% battery left, then I plugged it in.
Now for the battery itself, it takes literally a day or so to fully charge, even while not in use. Even if I use it for a while, turn off the iPod to make sure it shuts off all background data and apps, and then plug it in to charge, it still charges extremely slowly. I've never seen a device take this long to charge. As for the battery life itself, I'd say at full charge it lasts about 4-5 hrs, maybe 6, and then I have to charge it again. Meanwhile it takes around 24 hours, without me using it, to fully charge. If I use it while its charging, the battery decreases faster than it charges, and eventually I'll get the typical "20% battery remaining" message pop up.
I know it is charging, as the lightning symbol is next to the battery symbol. Specifically, right now, I plugged it in about 1 hr 30 minutes ago, and it has barely gone up. Also, whenever I press the home button to check the battery, I can see it jump down from about 50% to somewhere around 25%-30%. What is that about?
This is really frustrating, and I'm seriously contemplating either taking it back and trying my luck with a different iPod, or just taking it back and getting my money back. Any help and clarification on this matter would be greatly appreciated, and I'll answer any questions I can to shed more light on this.It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source like a computer's USB port
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup. If you do not have a
backup to restore, then restore as New. -
Brand new ipod touch connected, device recognized, but nothing happens?
I bought a brand new iPod touch 2nd gen two days ago and as I was very excited to plug it into my computer, sadly, nothing happened. iTunes recognizes the device and can be seen under Devices, but NOTHING happens and there are no other functions to click on at all. No set up, just a blank white screen, and yet, the iTouch screen still says to connect it to iTunes which it already is....
I have reinstalled iTunes, restarted my computer many times, updated it to the latest iTunes version, and still this problem persists. Can anyone help me out please!
Thanks in advance.I would start with these:
http://support.apple.com/kb/TS1538
http://support.apple.com/kb/TS1495 -
Brand new iPod Touch is not being recognized by my computer
Hello,
I just bought a brand new iPod Touch. I had iTunes installed since this is a replacement to a very old iPod. When I plugged my new iPod Touch to start the very first sync, iTunes crashed and started giving me a Windows 7 error (999). After many frustrated attempts to reinstall iTunes (and a few blue screens in between), I followed a recommendation in one of the postings to delete all the Apple programs in a certain order. It worked and I was able to reinstall iTunes. The problem now? My USB, which at one point kept asking for the software to install the iPod, won´t recognized it anymore. Period. I´ve rebooted several times and whenever I plug my iPod in any of the four USB ports, absoluletely nothing happens, as if nothing had ever been plugged in. I tested the USB with my blackberry and it recognized it. Please help!! Thanks!Ok, I just figured out so I´ll post it here in case someone has the same issue. I turned off my iPod while connected to the computer. Afterwards, the "other" connection showed up again in the device manager but this time it stayed there without disappearing and with the exclamation point on. I then proceed with one of the instructions in this posting to install the driver for the apple mobile which then showed up in the USB section of the hardware (it was never there until now). Bingo! I got my iPod Touch to connect for the first time! But seriously, why should it be so hard???? I'm concerned with the number of postings here. It looks as if Apple is selling the hottest toys but not be the best ones in terms of quality...
Maybe you are looking for
-
How do I share a common iTunes library with another family member
How do I share a common iTunes library with another family member
-
Photosmart C410: How do I associate a custom paper size with the photo tray?
Our Photosmart 3310 recently broke down and I purchased a C410 to replace it. I sell a small item online that I ship in 3 5/8 x 6 1/2 envelopes. With the 3310, I had figured out a way to print the envelopes from the photo tray. While Word 2007 all
-
I am writing an application for displaying and editing sign language texts using Sutton SignWriting. It is a sign language writing system which enables the Deaf people to write to each other in their own language. And it is language-neutral, that mea
-
How to set gap length between regions?
say i want 1 second between each region.. is there a way to select all regions and set gap length? thanks.
-
What type of file is this ... ?
All, This may have been asked and answered before, I just couldn't seem to find the right thread with my own forum queries. Is there a mac utility out there that will analyze a media file (.avi, etc.) and let me know exactly what the audio and video