Brand New Ipod touch can't connect to windows.

I bought a brand new ipod touch today and when I connected it to my laptop windows comes up with a message saying that the usb device is not recognised. I have the latest update for itunes and all of the correct drivers are installed. I have tried resetting the iPod but nothing works. Anyone got any ideas? I'm running vista if this makes any difference.

A Vista
B Apple services are not well tuned for Windows
C USB ports on some computers (don't use a hub, use direct to MB connections)
iOS Device not recognized in iTunes for Windows
iPhone, iPad, iPod touch How to restart the Apple Mobile Device Service (AMDS) on Windows
I have to go into Services with iTunes closed, and restart the three Apple items, Apple Mobile, Bonjour, iPod.
Safari 5.1 Apple Common software support 2.x also seemed to muck around a bit. All Apple software leaves behind reinstall caches of all verions too.
AppData - clean out so that starts fresh
Upgrade to 7 SP1. (I assume you are on SP2+ now for Vista)

Similar Messages

Brand new Ipod Touch can't been seen in Itunes

Hi there,
I hope someone can help as this is driving me mad!
I have just received a brand new Ipod TOuch but when I connect it to my PC per the installation instructions I get the following message "Itunes could not connect to the Iphone because an invalid response was received from the device"
I have uninstalled all Apple products from my PC and reinstalled most up to-date version of Itunes.
I have tried different USB ports.
I have stopped and re-started the "Apple mobile device" and "Ipod Service" services.
I have done all of the above in various combinations and re-started my PC numerous times.
None of this makes any difference.
The Ipod does not appear in my "My Computer" but when go into device manager on "My Computer" it is listed there so it would appear that my PC can see the Ipod.
I tried it on another laptop and a brand new installation of Itunes sees the Ipod fine, no problems.
However I have previously used an Ipod Nano on this PC and this I think is what is causing the problems.
I have listed below the content of the Itunes Diagnostics file in the hope that that will help. I see that it does mention the Ipod Nano previously used.
iTunes Serial Number <Edited by: Host>
Current user is an administrator.
The current local date and time is 2009-06-07 10:05:26.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon 9550 / X1050 Series
ATI Radeon 9550 / X1050 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano running firmware version 1.3.1
Serial Number: <Edited by: Host>
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Can anyone help me please?
Many thanks.

Okay, I had this same issue as soon as I updated to iTune 8.2. Someone gave me an idea about renaming a certain file, which I thought worked for a little bit. The issue came back and I am back in the same boat!
The bad news is to find a version of iTune 8.1. Uninstall everything and then reinstall iTune 8.1. This has worked for some; however, some have even had to restore their iPod Touchs!
I am giving in and doing this tonight. I waited as long as I could for the fix. My wife has an iPhone and we have NOT upgraded her iTunes to 8.2 because I have read iPhone users having a similar issue. If her iPhone died, then that would be ultimate deal breaker.

Brand New Ipod Touch-Can't Get Music under "music"

This is my very first Apple product EVER!
Got a brand new Ipod touch generation 4. Downloaded two albums on Itunes, then synced it with my Ipod touch.
When I go to use my Ipod, I got to the "music" icon, but i have NO music.
I go to the "more" option and 9 out of 10 times, I'm only given THREE options there "Compliations, Composers, Genre". Only once or twice in the last 72 hours, have I had an additional option of "shared". When i do have the "shared" option, I can see the music that I've downloaded. I click on it as if to play it, and it sort of seems like it's playing it, but I hear NOTHING.
Please help me, I'm so frustrated!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Brand new iPod touch will not connect to home wifi

Monday I got a brand new iPod 4 to replace my previous one, as the home button had failed unexpectedly. The new iPod is working fine, running the latest iOS but when I try to connect our secure home wifi, it won't accept the password. We have reset the password and I've reset network settings. I'm so frustrated, because everything else connects to the wifi BUT my iPod will not take our correct password. What can I do? Should I take it back to Apple? I'm already annoyed by having to get a new iPod. The last one connected just fine but now this one won't.

Does the iPod connect to other networks?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings. done
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

New Ipod touch can't connect to itunes due admin restrictions.

I just got a new Ipod touch. Where I'm located i'm unable to connect to the iTunes store since it is blocked. Is there any otherway to activate my iPod. I'm unable to go any other place in which I would be able to connect to the store. It's going to be like this for quite some time.

If the iPod came with iOS 5 you can activae/set it up via wif. From the Users Guide:
Setting up iPod touch
To set up and activate iPod touch, just turn it on and follow the onscreen instructions that step
you through the setup process, including:
Connecting to a Wi-Fi network
Â
Signing in with or creating a free Apple ID
Â
Setting up iCloud
Â
Turning on recommended features such as Location Services and Find My iPod
Â
Activating iPod touch
Â
If not iOS 5 you ned to connect it to a computer with internet access and iTunes.

Brand new iPod touch won't connect with iTunes

Hi,
I have just been given an iPod Touch (32 gb) and am trying to get it to work.
I started by down loading a new copy of iTunes (there was an old version on my computer) and installing it. I plugged in the iPod and for a few seconds it displayed the apple logo. Then a symbol showing a usb cable with an arrow pointing to a iTunes logo appeared. The computer detects the iPod, but iTunes doesn't. I have not been able to progress past this screen. Initally, I thought that it might not have charged, so I left it plugged in for a few hours. I contacted Apple, and on their instructions, I've tried turning it off and doing a restore. I've also removed iTunes and then reinstalled it. I've tested my setup on an old iPod (iTunes detects it fine) and another iPod Touch (iTunes doesn't detect it). When the iPod Touch is connected to a Mac, it works fine.
My computer uses Windows XP and is about six years old.
Does anybody have an idea for something else I can try? Thank you in advance.

Try removing your Security Software(nortons,Zone alarm,Mcaffe etc)or at least turning it off and reboot, then delete the driver installed for your i-pod and reinstall the driver, then reinstall your Security System.Hope that helps it worked for me!!!!

Brand new Ipod Touch will not connect to server

Just bought my daughter an ipod touch. Pugged it up uploaded Ios 7 everything looks great except it wont let me download anything and wont let me connect to itunes. Help!! She would really love to play on it, but can't since low tech mom can't figure it out.

Tap Settings > General > Reset > Reset Network Settings
You will have to re enter the Wi-Fi password.
Then try iTunes.
If that didn't help, try here > iOS: Troubleshooting Wi-Fi networks and connections

Brand new Ipod touch won't connect

Just out of the box, I get the Plug-it-into-itunes icon. But nothing happens when I plug it in. No connection.

You have the latest version of iTunes installed? Your OS meets spec (10.4.10, I believe)?

Brand new ipod touch connected, device recognized, but nothing happens?

I bought a brand new iPod touch 2nd gen two days ago and as I was very excited to plug it into my computer, sadly, nothing happened. iTunes recognizes the device and can be seen under Devices, but NOTHING happens and there are no other functions to click on at all. No set up, just a blank white screen, and yet, the iTouch screen still says to connect it to iTunes which it already is....
I have reinstalled iTunes, restarted my computer many times, updated it to the latest iTunes version, and still this problem persists. Can anyone help me out please!
Thanks in advance.

I would start with these:
http://support.apple.com/kb/TS1538
http://support.apple.com/kb/TS1495

I have just recieved a brand new ipod touch 8GB, it wont turn on and it wont either charge or recognise connection through ITunes. I have tried the hold down home and the power button together but no luck. Its absolutely dead, any ideas please ????

I have just received a brand new IPOD Touch ,it will not turn on, i have connected it to my cmputer, it does not show that its charging and is not recognised in Itunes. I have tried the holding down the power and home buttons which also didnt work. Any Ideas Please ????

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a brand new ipod touch and it wont connect to itunes or my computer!!??

I have a brand new ipod touch however when I connect it to my computer, itunes does not recognise it and neither does my computer. The drivers have downloaded and are showing working. I have tried uninstalling and re-installing itunes as discussed in support centre however nothing seems to work. The ipod itself just has the connect to the computer on the screen, is fully charged and when plugged in a little lock sign comes up for a second or two above the itunes icon!!! Let me know if you have any further suggestions please.

Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
Please have you any other suggestions???

I have a brand new ipod touch 32gb ipod touch. Upgraded to ios 7. open music app but there is no radio tab to select!!! All online help just says, "just select it". Can you help?

I have a brand new ipod touch 32gb ipod touch. Upgraded to ios 7. open music app but there is no radio tab to select!!! All online help just says, "just select it".
I have looked at the "More" part but again radio is not an option.
Can you help?

Just wait a bit. Turn it off, then back on.
I don't know why, but after the update it doesn't show up right away.
When it finally does, you will find a red icon on the bottom of the screen, on the left side.

HT1212 my daughter has a brand new ipod touch - never used - she entered a passcode then immediately forgot it and now she has tried to enter one too many times and ipod is locked for 1 hour - she has never synced with itunes HELP

my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.

Brand new ipod touch doesn't include 3.0 ???

I just bought a brand new ipod touch 16GB. As soon as I got it hooked up it said it needed as $9.95 software update. Why don't new ipod's come with the most up-to-date software or at least offer it for free?

1G touches came with 1.x.x software installed even after 2.x.x was released so it's no surprise that the 2G touches being sold now still have 2.x.x software installed.
If and when Apple releases a '3G' touch, I'm sure it will have 3.x.x installed.
As to WHY? Nobody here has any connection with Apple and we can only report what we have observed in the past.

Brand new Ipod touch useless within 10 minutes of opening it.

So I have a brand new Ipod touch that I bought today and took home. I opened it connected it to itunes and everything was fine so I pressed the update button and something happened. I don't know what happened and itunes didn't recognise the touch any more. I unplugged ipod touch and every time I turn it on it shows the itunes and usb. Every time I plug it in it asks for apple mobile device (something mode). Itunes won't recognise it and ipod touch worthless.
I tried looking for the driver in common files and it just says it can't find it.
What the **** am I supposed to do.

You can do several things.
1) You can call Apple support and they will help you through it.
2) You can go to the top of this screen, click "Support", then type "apple mobile device" or whatever your error is, into the search support bar. If you do this you will get several articles designed to help through several situations.
3) You could look at the manual and see what it says.
http://manuals.info.apple.com/enUS/iPod_touch_3.1_UserGuide.pdf
After you have tried these options, you could post back as to what you have tried and what errors you are getting.

Brand New Ipod touch can't connect to windows.

Similar Messages

Maybe you are looking for