Brand new iPod touch did not come with iOS 8

Just got a new 16 GB 5th Generation iPod touch. Not only does it not have iOS 8, I cannot get it to update from 7.1.2. Why is Apple advertising the latest iOS on these devices but selling them with an older operating system? Did they actually sell me an older iPod?

iOS 8 was released on September 17, 2014. It is possible that you got one that was manufactured prior to that time. They don't go back and unbox them all and upgrade them. Similar thing happened to me with a MacBook Air that I bought shortly after an operating system was released. It should however be easily updated. You may be able to get help with that issue here or from Apple support or return it if still in the return period.

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Recently purchased iPod Touch did not come with current firmware

I have just received my 32GB iPod touch from china but it did not come with the 3.0 update.
Why do I have to pay for an update that was released over a month before I bought the iPod from Apple?
Also, iTunes will not stop bothering me about updating to 3.0. Every time I open iTunes, a popup dialog come up asking me if I want to update the iPod Touch to 3.0.
I would love to update but I refuse to pay for an update that's over a month old.

Well, 3.0 really isn't an update as much as it is a new accessory for your Touch. It may seem like it should be an update, but it introduces many new features. If all it did was fix some errors it would be an update, but this is an entirely new release, hence the $10 charge. Trust me, you're not alone in expecting a new Touch to come with 3.0, but the reality is that this is how Apple's done this in the past (when 2.0 came out, the 1st generation Touches did not come with it -- only the 2nd generation ones did). iPhone users get 3.0 for free, but in reality that is a perk that Apple gives them for paying a monthly access fee. My guess is that 3.x won't come with a brand new Touch until the next generation is introduced.
As far as the incessant "do you wanna buy 3.0" message, that may eventually go away if you decline it enough times.

HT204266 My iPod Touch did not come with the App Store. How do I download it onto there so I can sync games?

Getting frustrated . There's supposed to be all these built in apps...but I don't have them on my iPod touch. How do I get the App store onto there?

See my response to your other post.

Brand new IPOD touch does not work w Bose speaker docking station is there anything that needs to be done?. The Nano that I have works fine.

My new Ipod touch is not working with my Bose Speaker docking station. My Nano works fine.
Any reasons for this?

Does Bose say it will work with your model iPod and iOS?
Does it appear that the iPod fully seating in the dock?

Brand new iPod Touch is not being recognized by my computer

Hello,
I just bought a brand new iPod Touch. I had iTunes installed since this is a replacement to a very old iPod. When I plugged my new iPod Touch to start the very first sync, iTunes crashed and started giving me a Windows 7 error (999). After many frustrated attempts to reinstall iTunes (and a few blue screens in between), I followed a recommendation in one of the postings to delete all the Apple programs in a certain order. It worked and I was able to reinstall iTunes. The problem now? My USB, which at one point kept asking for the software to install the iPod, won´t recognized it anymore. Period. I´ve rebooted several times and whenever I plug my iPod in any of the four USB ports, absoluletely nothing happens, as if nothing had ever been plugged in. I tested the USB with my blackberry and it recognized it. Please help!! Thanks!

Ok, I just figured out so I´ll post it here in case someone has the same issue. I turned off my iPod while connected to the computer. Afterwards, the "other" connection showed up again in the device manager but this time it stayed there without disappearing and with the exclamation point on. I then proceed with one of the instructions in this posting to install the driver for the apple mobile which then showed up in the USB section of the hardware (it was never there until now). Bingo! I got my iPod Touch to connect for the first time! But seriously, why should it be so hard???? I'm concerned with the number of postings here. It looks as if Apple is selling the hottest toys but not be the best ones in terms of quality...

Brand new ipod touch will not sync?

Bought a brand new ipod touch. Tried to sync to iTunes on my computer. Checked all music in library, clicked sync, ipod says it is syncing, computer says sync is complete, but there is no music on the ipod. Have repeated process a dozen times. Have tried automatic sync and manual sync. Have disconnected, reconnected. Have restarted both devices and tried again. No error message, gigabytes show nearly nothing used up, on the computer and on the ipod, even after it says the sync was successful/is complete. Argh, help!?

Hi jen,
When you say all of the Music is checked, do you mean checked in the library? When you hook up your iPod to the computer, you also have to make sure that the "Sync Music" box is checked on the Music tab for the Device Profile....
Cheers,
GB

Brand new ipod touch screen not working properly

My sons brand new ipod touch 32gb (well bought april 14) only occasionally will respond to the touch sceen, and when he does get into it the next screens dont work properly. Any suggestions?

Try #2 and 3 in link below. If neither help, it's most likely a hardware issue then. Contact Apple and get it serviced.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

New IPod Touch will not sync with Itunes-updated to iOS 7.1.1 for new IPod

Just purchased new IPod Touch (purchased 6-3-14 - had a Classic until it fried). After setting it up, I tried to sync to ITunes and it says it syncs but does nothing. No music transferred to IPod. I have a MacBook Pro running OS X 10.6.8 if that means anything. This is very frustrating as I am not a computer whiz and really want to use my IPod in my really long commutes to work. Thanks for any insight...

Hi abbeyesque,
Welcome to Apple Support Communities!
It sounds like your iPod touch is recognized and syncing, but it isn't transferring the content that you expect to be transferred. Take a look at the article linked below, it will show you how to select the iPhone in iTunes and where the tabs are (second picture) that control what is synced to the iPod.
iOS: Syncing your data with iTunes
http://support.apple.com/kb/HT1386
Sync using USB
Open iTunes.
Connect the iOS device to your computer using the included USB cable.
Click the Device button in the upper-right corner. (If viewing the iTunes Store, click the Library button first.) If you don't see your device, you may need to hide the sidebar. Choose View > Hide Sidebar.
Some tabs may not appear if you don't have the corresponding content in your library. For example, if you don't have any podcasts in your library, the Podcast tab won't appear.
Click Apply, in the lower-right corner of the screen, to sync.
-Jason

New iPod Touch will not pair with New Resound Linx hearing aid

Greetings
Received a new pair of hearing aids aweek ago, Resound Linx. Very nice indeed.
Days after I purchase a New iPod Touch, down loaded all updates and the Resound Smart app.
Followed instructions to the letter but am unable to pair the hearing aids with the iPod.
Hearing aids work fine and have fresh batteries. Bluetooth turned on, iPod continues to search
but can not find hearing aids. Has anyone had this problem, can anyone offer any suggestions.
Many Thanks
David

Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

Brand new ipod touch does not work

Brand new ipod does not work will not sync or power up.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Brand new iPod touch will not connect to home wifi

Monday I got a brand new iPod 4 to replace my previous one, as the home button had failed unexpectedly. The new iPod is working fine, running the latest iOS but when I try to connect our secure home wifi, it won't accept the password. We have reset the password and I've reset network settings. I'm so frustrated, because everything else connects to the wifi BUT my iPod will not take our correct password. What can I do? Should I take it back to Apple? I'm already annoyed by having to get a new iPod. The last one connected just fine but now this one won't.

Does the iPod connect to other networks?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings. done
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Brand New iPod Touch will not update or restore.

Ok this is getting really annoying. I have tried to update my Ipod touch and I keep getting the same message: The iPod "xxx " Could not be updated. This device isn't eligible for the requested build. So after all of that i tried to restore my iPod and i recived the message The iPod " " Could not be Restored. This device isn't eligible for the requested build. My Ipod is brand new and is not jail broken. Please can someone tell we what is going on. this is the most problems i have ever had with a apple product.

ckoury,
Make sure you are running the latest version of iTunes.
http://support.apple.com/kb/TS3694#error3194
B-rock

Brand new iPod touch won't connect with iTunes

Hi,
I have just been given an iPod Touch (32 gb) and am trying to get it to work.
I started by down loading a new copy of iTunes (there was an old version on my computer) and installing it. I plugged in the iPod and for a few seconds it displayed the apple logo. Then a symbol showing a usb cable with an arrow pointing to a iTunes logo appeared. The computer detects the iPod, but iTunes doesn't. I have not been able to progress past this screen. Initally, I thought that it might not have charged, so I left it plugged in for a few hours. I contacted Apple, and on their instructions, I've tried turning it off and doing a restore. I've also removed iTunes and then reinstalled it. I've tested my setup on an old iPod (iTunes detects it fine) and another iPod Touch (iTunes doesn't detect it). When the iPod Touch is connected to a Mac, it works fine.
My computer uses Windows XP and is about six years old.
Does anybody have an idea for something else I can try? Thank you in advance.

Try removing your Security Software(nortons,Zone alarm,Mcaffe etc)or at least turning it off and reboot, then delete the driver installed for your i-pod and reinstall the driver, then reinstall your Security System.Hope that helps it worked for me!!!!

Brand new iPod touch will not appear on iTunes.

I bought an iPod touch today, and when I plug it into the computer, it's recognized on my COMPUTER. However, the iPod icon will not show up on my itunes. I already did everything on the list for the apple troubleshoot on this topic with no luck. Any help?

Did you enable your Menu and Sidebar on iTune?
Ctrl+S to view Sidebar
Ctrl+B to view Menu Bar

Brand new iPod touch will not turn on. Goes straight to dead battery screen.

Hello.
I recently purchased a refurbished iPod touch to develop apps on. I have had the iPod touch for about a week and last night the iPod suddenly shut off in the middle of use. The battery was low so I figured it was simply a dead battery and I went to plug it into the charger. This morning, I tried to turn it back on after about 10 hours of charging and I got the same dead battery plug in charger screen. I then swichted it to a usb slot on my macbook and left it to charge all day for about 9 hours. Again, I turned it on and nothing, just a dead battery screen. Both usb slots on my computer are working completely fine for my other devicesbut not this. I have also tried plugging it into the wall, but I get the same results. One other possibility is that I have the iOS 8 Beta on my phone currently and I have experienced some issues with that, but not enough to brick my device...or at least I thought. I have only had this device for a few days and so far I am very disappointed that this has happened already. If anyone can help me out without having to go to an Apple store for service that would be great!
Thanks

So did you iPod 5th gen worked again? I had similar experience. This is my own iPod (not refurbished), so I know it was
in great condition (I rarely used it but only for dev). I installed iOS8 Beta, and one morning, the screen won't turn on.
I plugged in power and nothing happened. After a few min, I heard that characteristic "power beep" and thankfully,
it came back to live. What I noticed is that I have > 90% power. So whatever happened, it isnt because it's low in
battery.
I have a suspicion it is entirely due to iOS 8 beta. Such a thing never happened to my iPod till the day I installed it.
My theory is that it is doing something busy, or there's a bug in the "waking" mechanism, and become extremely
sluggish to any external input, until it is done with whatever mysterious things it was doing. I am now putting it
in air plane mode whenever i don't need it, and also turn off icloud back up. Hopefully, I don't see this anymore.

Brand new iPod touch did not come with iOS 8

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