Brand new Ipod touch G4 with sound only in one earbud

I have a brand new Ipod touch G4 with sound only in one earbud.  I have tried different types of headphones, but get the same result.  If I jiggle the connector pin, I can get sound on both earbuds, but only on one side when the connector pin is push all the way in.
I have an older Ipod g4 without this problem
any suggestions?

Try on your ipod going to Settings-General-Accessibility. Scroll down into Hearing and see that Mono Audio is off. Maybe that's the problem.

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