Brand new iPod touch stuck in recovery loop

Earlier today I took delivery of an iPod touch 64GB, 5th generation. I plugged it into iTunes and immediately set about restoring the settings from a back-up of my previous (4th generation) model.
Having done this (but before loading my media) it told me that iOS 6.0.1 was available for download, so I set that going.
Then, having completed the download, I got an error message stating that the iPod couldn't be updated and it went into recovery mode.
Since then, whenever I click on 'Restore', it spends half an hour downloading the iOS update, processes the file and... nothing. I then click on 'Restore and update', tick the usual acceptance screens and the download starts all over again. This has now happened six times.
I've tried putting the iPod touch into DFU mode, but the same scenario occurs. Only once did it get as far as 'extracting software' but stopped shortly afterwards with an error, code 3014. Back to square one.
I'm a bit disappointed, to say the least.

Try disabling the conmputer's antivirus and firewall.
Also:
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

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New iPod Touch stuck in recovery mode during initial setup

I am trying to set-up my daughter's new iPod touch 5th Gen. When you try to connect to iTunes message says "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes". Even when you disconnect from computer it is stuck on screen telling you to connect USB to computer. Two of her friends also got this iPod for Christmas and are having the same problem...during initial set-up. I've tried the system updates 3 times. iTunes recognizes the device, but the computer is not recognizing it as a drive. I've tried both my Mac and my Windows PC. I've tried hard resets. You can't remap the drive because the device doesn't show up. Most of the apple support topics address if iTunes doesn't recognize the device in conjunction with it not being recognized by the drive. Obviously a problem with the new update because several brand new iPod touches wouldn't be having the same problem. Please help if you've found a solution. Happy New Years!

See if placing the iPod in DFU mode will allow a restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Does the iPod charge when connected?
Have you tried another computer?
Have you tried another cable?
Some users have reported defective Lightning cables came with their 5G iPod. Some did not word from the beginning and for some the cables failed after a very short time.

Brand New Ipod Touch stuck in restore mode straight out of the box :(

My Daughters xmas pressy .. ipod touch brought from apple online store will not sync to any of our PC's (Vista or XP) , have latest itunes installed ,have tried restore (numerous times) , rebbots, restarts all the usual stuff but restore always fails. Any ideas folks ? Have a very disapointed teenager here at the moment. thanks

Well first just to let you know the "connect to iTunes" screen or also knows as "the usb cable pointing to iTunes" means to connect it to iTunes to initially set the ipod up. Now if you already have done this or dont get the option to try forcing into recovery mode and then restoring the ipod followed in this article. Also make sure your computer and iTunes is up to date with the latest software.
If not i would try connecting it to anther computer with iTunes 9.0.2 installed and then call Apple if that doesnt work since you purchased it from the Apple online store.
http://support.apple.com/kb/HT1414
Hope it helps!!
Message was edited by: ataylor87

New iPod Touch stuck in recovery mode?

I've watched a ton of videos on how to get out of recovery mode, nothing works.
They said hold the home/power button till it restarts, then after 5 seconds let go of the home button. etc........ However it is going back to the Itunes logo/cable...
Note-
It wont restore when i try, it says error code (6). or something.
Ive tried to restore on 4 different computers.
Ive re downloaded Itunes, and have the latest version.
Ive restarted the computer.
So frustrating...... anyone able to resolve this problem???

I'm presuming you first completely uninstalled iTunes and any Apple-related programs from your computer and then restarted before reinstalling iTunes? I had the same issue as you but after making sure I'd completely removed iTunes etc, restarting my PC and then reinstalling iTunes before doing a final restart, I was then able to restore my Touch and get it out of recovery mode ****.
If this still doesn't work and you've tried it on different computers then you may have to phone Apple themselves.

Itunes asks to update my brand new ipod touch.. I do and now it wont work at all!!!

just got my brand new ipod touch ... working good then itunes wants to update so I do now my ipod doesnt work at all! all I get is the apple and a line on face and wont even turn off!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

5th Generation ipod touch stuck in recovery mode...

Hi there,
recently purchased the new 5th gen ipod touch . Its for some reason now in what i now know is recovery mode..It's frustrating the **** out of me because i can't seem to find any way of of fixing it...!
It's running IOS 6 and I'm hoping that it's going to be an easy fix....
Can someone please help me to rid this annoying problem with my ipod...?
Any help ,or suggestions would be greatly appreciated,
Cheers, Merry Christmas and a Happy new year to all!

I'm having a similar problem trying to set-up my daughter's new iPod. Message says "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes" Two of her friends also got this iPod for Christmas and are having the same problem...during initial set-up. I've tried the system updates 3 times. iTunes recognizes the device, but the computer is not recognizing it as a drive. I've tried both my Mac and my Windows PC. I've tried hard resets. You can't remap the drive because the device doesn't show up. Most of the apple support topics address if iTunes doesn't recognize the device in conjunction with the drive. Obviously a problem with the new update because several brand new iPod touches wouldn't be having the same problem. Please pass along any solutions and i'll do the same. Happy New Years!

Brand new ipod touch 5th gen 64gb problems with first power on

I have just received a brand new ipod touch 5th gen 64 gb from amazon. After reading the instructions i tried to power it on but nothing happened.
It was suggested on here to try the recovery start but again, nothing happened.
I then plugged the device in to a wall socket charger to see if the battery is flat,but the apple logo comes on for about 15 seconds then goes off again. If I hold down the home button while the apple logo is off, after a while the ipod goes into recovery start up, but as soon as i unplug it from the wall socket adaptor it turns off.
It will not do anything plugged into the usb soccket of my laptop.
Any ideas or will I have to return this to amazon?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. You can go to an Apple store even if yo purchased it from Amazon
Apple Retail Store - Genius Bar

Brand new iPod Touch 5g won't activate

Just got a brand new iPod touch 32g and it's not activating?? I have no idea what I'm suppose to do and couldn't find any answers on google so I came here. The iPod won't let me do anything else, I'm basically stuck. This is my first apple product and its not a very good first impression.

yes me too im having the same problem n i cant do anythin

I have just recieved a brand new ipod touch 8GB, it wont turn on and it wont either charge or recognise connection through ITunes. I have tried the hold down home and the power button together but no luck. Its absolutely dead, any ideas please ????

I have just received a brand new IPOD Touch ,it will not turn on, i have connected it to my cmputer, it does not show that its charging and is not recognised in Itunes. I have tried the holding down the power and home buttons which also didnt work. Any Ideas Please ????

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201412 My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
and
try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

New iPod Touch locked in recovery mode - iTunes doesn't see it - help!

Brand new iPod Touch
Plugged into PC to sync to iTunes. Asked if I wanted to upgrade to iOS 8 - said Yes
Upgrade failed half-way through. Now iPod locked in Recovery mode and PC doesn't recognize it
Can anyone help please?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
Also see
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Charging for software on a BRAND NEW iPod Touch?

Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
So, I ask again, does anyone have any words from Apple justifying this charge for their brand new iPod Touch? We're not talking about units purchased months ago, just BRAND NEW devices that are effectively 4 days old for the gift recipients.

Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
Any iPod that do not have the 2.2 software installed have to pay for it. This is because that the time they were manufactured by Apple and released the 2.2 software was not available. Apple sold those devices to the retailer before the 2.2 software was released and therefore you bought an 'old' model that is NOT entitled to the 2.2 software. It is not about when the device was sold it is about when it was manufactured. Apple do not know when the devices you have were sold to you anyway.
Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct.

The app store on my brand new ipod touch offers me majority apps that cannot be used on my software. how do i find apps that will work with 6.1.5? this is frustrating, especially when purchased brand new.

the app store on my brand new ipod touch offers me majority apps that cannot be used on my software. how do i find apps that will work with 6.1.5? this is frustrating, especially when purchased brand new for christmas.

See the following to purchase earlier, compatible version for iOS 6
App Store: Downloading Older Versions of Apps on iOS - Apple Club

Brand new ipod touch not working like it should??

I have a brand new ipod touch that i got last tuesday.and every downloaded app will stop working after i have had it for about a day..like it starts to load the app then just goes back to homescreen..all pre-installed apps work fine.
but i have tryed restoring my ipod and it doesnt really fix it because all the apps stop working just like before..and i have also tryed deleting and re-installing the apps but is still doing the same thing.
Is there a way to fix this or should i get it replaced??
(i have a 2 year warrenty)

Maybe your using too much Virtual Memory. Try holding the sleep/wake button and the home button until you see the silver apple.

Brand new iPod touch stuck in recovery loop

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