Brand New Ipod Touch stuck in restore mode straight out of the box :(

My Daughters xmas pressy .. ipod touch brought from apple online store will not sync to any of our PC's (Vista or XP) , have latest itunes installed ,have tried restore (numerous times) , rebbots, restarts all the usual stuff but restore always fails. Any ideas folks ? Have a very disapointed teenager here at the moment. thanks

Well first just to let you know the "connect to iTunes" screen or also knows as "the usb cable pointing to iTunes" means to connect it to iTunes to initially set the ipod up. Now if you already have done this or dont get the option to try forcing into recovery mode and then restoring the ipod followed in this article. Also make sure your computer and iTunes is up to date with the latest software.
If not i would try connecting it to anther computer with iTunes 9.0.2 installed and then call Apple if that doesnt work since you purchased it from the Apple online store.
http://support.apple.com/kb/HT1414
Hope it helps!!
Message was edited by: ataylor87

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New iPod Touch stuck in recovery mode during initial setup

I am trying to set-up my daughter's new iPod touch 5th Gen. When you try to connect to iTunes message says "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes". Even when you disconnect from computer it is stuck on screen telling you to connect USB to computer. Two of her friends also got this iPod for Christmas and are having the same problem...during initial set-up. I've tried the system updates 3 times. iTunes recognizes the device, but the computer is not recognizing it as a drive. I've tried both my Mac and my Windows PC. I've tried hard resets. You can't remap the drive because the device doesn't show up. Most of the apple support topics address if iTunes doesn't recognize the device in conjunction with it not being recognized by the drive. Obviously a problem with the new update because several brand new iPod touches wouldn't be having the same problem. Please help if you've found a solution. Happy New Years!

See if placing the iPod in DFU mode will allow a restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Does the iPod charge when connected?
Have you tried another computer?
Have you tried another cable?
Some users have reported defective Lightning cables came with their 5G iPod. Some did not word from the beginning and for some the cables failed after a very short time.

Ipod touch stuck in restore mod after update

hi i have windows 8 release preview. i tried to update my 8gb ipod touch 4th gen and not its stuck in restore mod loop. but i have a 32gb ipod touch 4th gen that sync's to itunes just fine. ive tried the home and lock button, RecBoot to push it out of restore mod, iRecovery to push it out of restore mod and nothing works. i keep getting error 1603 and 1611. it comes up on itunes and says it needs to be restored. please help

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1603
Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Also, it could be due to an incompatiblity with iTunes and the pre-release Windows 8 version.

2nd Gen iPod Touch stuck in restore mode

My Friend recently gave me his 2nd gen ipod touch that he no longer uses as a gift, i decided to restore it so i could put my music on it and remove all the apps that were on there because i wanted more space for music, while restoring i came across a problem, an error message popped up and said, "The iPod "iPod" cannot be restored, an unknown error occured (2003)." i have the latest version of itunes installed and ive tried everything mentioned in the following article http://docs.info.apple.com/article.html?artnum=307219, this ipod was fully functiong before i attempted to restore it and now its stuck in restore mode and will not work at all, i do not feel like paying to talk to an apple representitive to help me with a problem that shouldn't be happening in the first place so if someone could help me here that would be greatly appreciated.

Well i had kinda the same problem. I pressed the wake/sleep button and the home button for 10 seconds. Then it shuts down. You connect it to iTunes and says this iPod was in restore mode, and continues or starts again. Hope can help!

Ipod Touch stuck in restore mode

Ipod had a black screen. Didnt do anything when on charge. Hooked it to itunes. Showed being in restore. Tried but it gets stuck with the status bar blank.
Itunes shows waiting on ipod.
WTH?
Tried restoring it on two diff. computers. One with vista and the other with XP. No luck.
I also have the newest version of itunes. Please help. This is my daughters. She would like to have it back
8G ipod touch

- Try disabling the computer's antivirus and firewall.
- try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

1st Generation iPod touch stuck in restore mode.

iTunes can find iPod in restore mode, but when I begin the restore, my computer says device is unrecognized, and I just get the apple with an empty bar below until it times out. Computer says device has reported problems, but device worked before reset on older computer. 4th generation ipod works fine on my Windows 7 computer. I already tried every Apple troubleshoot I can find.

ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- https://discussions.apple.com/thread/5922457
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

IPod Touch stuck in 'restore' mode - restore process freezes

We've got an iPod Touch that's in 'restore' mode. I've made several attempts to restore it, and it freezes during the restore. It's been restored before, but now it freezes every time. Has anyone had this problem and solved it?

- Try DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

New iPod touch stuck in charging mode

I just opened my iPod 5th gen, and I tried to charge it, but it just stays on the "charging" icon. And when it's not plugged in, it goes black. What do I do?

Try:
- iPod touch: Hardware troubleshooting
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The Ligntning cable may be defective. Some have been.

HT1689 I keep getting booted out of the itunes store on my brand new iPod touch. What can I do to fix the problem?

I just got my son a new iPod touch and he is trying to use the itunes store but it keeps booting him out and back to the main screen with all of his apps on it. I've tried it myself several times and it does it to me as well. I have an iPhone and have never had this issue. Does anyone know what the issue is? He is not thinking this is the greatest Christmas present at this point.

Hi Sam From ME,
Thanks for using Apple Support Communities. I would suggest restarting your iPhone and seeing if the issue continues, and if it does, try resetting your iPhone as well:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

Brand new iphone 5 in recovery mode straight out of the box, is this normal?!

Hi all,
I got my new iphone 5 upgrade today, inserted sim card and plugged it in to my laptop to copy everything over from my 4 but when it's plugged in to either the laptop or the charger, the black screen with the silver apple just keeps flashing every few seconds and it won't power on.
I've tried doing a reset (keeping home and lock buttons pressed) and it came up with the connect to itunes screen but this was while it was plugged in to the main charger so as soon as I unplugged it to plug it into itues the screen went blank and it's back to square one!!
**update** the boyfriend managed to get it to the connect to itunes screen and itunes reported that it had detected an iphone in recovery mode and it needed restoring.
So, it this normal to expect a brand new iphone to be in recovery mode?!
Advice would be appreciated, many thanks

Well first just to let you know the "connect to iTunes" screen or also knows as "the usb cable pointing to iTunes" means to connect it to iTunes to initially set the ipod up. Now if you already have done this or dont get the option to try forcing into recovery mode and then restoring the ipod followed in this article. Also make sure your computer and iTunes is up to date with the latest software.
If not i would try connecting it to anther computer with iTunes 9.0.2 installed and then call Apple if that doesnt work since you purchased it from the Apple online store.
http://support.apple.com/kb/HT1414
Hope it helps!!
Message was edited by: ataylor87

My new ipod touch stuck in headphone mode

Hi, i bought ipod touch 2 days ago and today i got message there is an update 4.3.5 i agree, after 4 hours complete. Now my ipod stuck in headphone mode so i can hear sound from headphone only no sound from speakers ! i tried restore it but nothing new ! PLEASE HELP ...

Call Apple and get it exchanged. The switch in the headphone jack is probably bad/stuck.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

IPod Touch stuck in Restore mode. (I will give 2 months of person IT help)

+(I will give 2 months of IT help [windows/networks] if you solve this, 1 month if you help me- Im a IT Tech with a degree. - see profile)+
*I was trying to sync my iTouch and it blipped and everything was gone.*
*Now it is in Restore mode permanantly. When I attach it to iTunes, it recognizes iPod in Restore mode, but:*
1) If I try to use the original ( 1.7.7 ) ispw to restore ( with shift/restore), it fails at *Preparing iPod for Restore* and says *iPod can not be restored. Error [various]*
2) If I try to restore to the new (3.0) ispw it fails with *Network Time Out*
3) If I try to use the 3.0 which I have already downloaded ( with shift/restore) another error #1431 occurs during restore.
4) I can not update to iTunes 8.2 as when I try it gets to the end and then says that it can not access the registry key for 'itpc' or similar due to permissions, when I open regedit to look at these keys I also get an error saying that I cannot access the keys due to permissions. I have tried opening in admin account and still "permissions not allowed", I have tried running iTunes though admin, still the same. I also can not alter the permissions even when I am at the highest permission level.
It isnt even seen by iTunes unless I enter DAC mode. Then it askes to restore it but fails every time!
+The USB has no faults showing and I updated all of them to be sure.+
+Everything was fine before this. Running firmware 2.0 or 2.2 ( cant remember or access it ).+
+I dont want to delete the iTunes as Im worried it wont be able to install again and I will lose everything. ( and thats ALOT!)+
+I REALLY need my iPod.+ I use it for work, +I work with disabled children as my 'real job'. IT is just extra $. _All my contacts, emailing etc is trapped now in a iTunes that just refuses to work_.+
As this is SO important to me and the children I work with I am offering:
*THREE MONTHS OF PERSONAL TECH ASSISTANCE FOR WINDOWS AND/OR NETWORKING PROBLEMS FREE OF CHARGE. ILL GIVE YOU MY EMAIL AND IM AND WILL BE YOUR PERSONAL IT GUY FOR 3 MONTHS IF YOU CAN FIX THIS! IF YOU CAN EVEN GIVE ME A USEFUL IDEA, ILL GIVE YOU 1 MONTH OF FREE HELP! PLEASE HELP ME IF YOU CAN!!!*

What type of security software suite are you running on your Vista computer? If it is one of the commercial ones, Norton, Mcafee, or the like, you are most likely suffering from the over zealous nature of these programs.
Are you sure you have top level admin access on your Vista computer. The fact that you can't use regedit to remove keys bothers me somewhat. But this is something for you to worry about. Here's what I would suggest you do:
1. Remove all Apple software from your computer - iTunes, QuickTime, Apple Mobile Device Services
2. Reboot
3. Disable your firewall and virus checker.
4. Download and install the latest version of iTunes.
5. Re-download the 3.0 update
6. Plug your iPod in and install the 3.0 update
If everything is working, then you can re-enable your virus checker and firewall software.
The most likely reason you have had all of these problems is the fact that Apple software needs to "phone home" during the firmware install. If it can't do it because of your firewall, then you are going to get various error messages and no success. The anti-virus software often prevents complete downloading of a file - again leading to errors.

Brand new iPod touch stuck in recovery loop

Earlier today I took delivery of an iPod touch 64GB, 5th generation. I plugged it into iTunes and immediately set about restoring the settings from a back-up of my previous (4th generation) model.
Having done this (but before loading my media) it told me that iOS 6.0.1 was available for download, so I set that going.
Then, having completed the download, I got an error message stating that the iPod couldn't be updated and it went into recovery mode.
Since then, whenever I click on 'Restore', it spends half an hour downloading the iOS update, processes the file and... nothing. I then click on 'Restore and update', tick the usual acceptance screens and the download starts all over again. This has now happened six times.
I've tried putting the iPod touch into DFU mode, but the same scenario occurs. Only once did it get as far as 'extracting software' but stopped shortly afterwards with an error, code 3014. Back to square one.
I'm a bit disappointed, to say the least.

Try disabling the conmputer's antivirus and firewall.
Also:
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

HT1430 ipod touch stuck in restore mode. What can I do?

I have tried over and over to restore ipod touch,but itunes can't finish it do to an unknown error #1

Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

New iPod Touch stuck in recovery mode?

I've watched a ton of videos on how to get out of recovery mode, nothing works.
They said hold the home/power button till it restarts, then after 5 seconds let go of the home button. etc........ However it is going back to the Itunes logo/cable...
Note-
It wont restore when i try, it says error code (6). or something.
Ive tried to restore on 4 different computers.
Ive re downloaded Itunes, and have the latest version.
Ive restarted the computer.
So frustrating...... anyone able to resolve this problem???

I'm presuming you first completely uninstalled iTunes and any Apple-related programs from your computer and then restarted before reinstalling iTunes? I had the same issue as you but after making sure I'd completely removed iTunes etc, restarting my PC and then reinstalling iTunes before doing a final restart, I was then able to restore my Touch and get it out of recovery mode ****.
If this still doesn't work and you've tried it on different computers then you may have to phone Apple themselves.

Brand New Ipod Touch stuck in restore mode straight out of the box :(

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