Brand new iPod Touch, updated to iOS 4.2.1, WiFi no longer working

Bought my kids brand new 4G iPod Touches for Xmas, set them up and they worked fine. Last night, when I connected them to sync some new apps, iTunes prompted me to update the OS to 4.2.1, which I did. Now, the iPods can no longer connect to my Time Capsule. I have tried resetting the network settings, rebooting the iPod, even resetting my TC, and nothing seems to work. My Internet connection is fine, as all other computers in the house can get online just fine.
Any ideas or suggestions? This is really frustrating. Thanks!

I tried doing a restore on the iPod, twice. Once with a restore from backup, and then again as a new device. Still no WiFi. I'm really not happy about this. I'm almost certain it was the update to 4.2.1 that broke it.
Please help!!!

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Try:
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- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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Just wait a bit. Turn it off, then back on.
I don't know why, but after the update it doesn't show up right away.
When it finally does, you will find a red icon on the bottom of the screen, on the left side.

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As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
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HT1212 my daughter has a brand new ipod touch - never used - she entered a passcode then immediately forgot it and now she has tried to enter one too many times and ipod is locked for 1 hour - she has never synced with itunes HELP

my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
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iOS- Understanding passcodes
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A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
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     2. Connect your device to your computer.
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Brand New Ipod touch can't connect to windows.

I bought a brand new ipod touch today and when I connected it to my laptop windows comes up with a message saying that the usb device is not recognised. I have the latest update for itunes and all of the correct drivers are installed. I have tried resetting the iPod but nothing works. Anyone got any ideas? I'm running vista if this makes any difference.

A Vista
B Apple services are not well tuned for Windows
C USB ports on some computers (don't use a hub, use direct to MB connections)
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Upgrade to 7 SP1. (I assume you are on SP2+ now for Vista)

Charging for software on a BRAND NEW iPod Touch?

Glad to hear people are now getting the 2.2 download to work. Has anyone gotten anywhere asking Apple for justification for a $10 software upgrade on a brand new iTouch purchased within 30 days and given as a Christmas gift? (I gave 2!) This is even crazier than "Microsoft think".
There was another post comparing this to an upgrade from Windows XP to Vista - NOT SO. You would know a PC's OS in advance and you could weigh the cost of the PC PLUS an OS upgrade against whatever features you might miss by not having the latest OS. If you bought a PC back during the pre-Vista release you either received a coupon for an OS upgrade when Vista came out or you knew that the PC came with XP and you were OK with it. There was no disclosure of any kind when I was researching or purchasing the Touch.
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Your iPods may be 'new' as opposed to 'used', but they were clearly not the latest models.
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Apple does know the serial numbers of your devices and it does check to see if they are entitled to the update and clearly they are not as they were manufactured before the new software was released.
These are user support forums and are not manned by Apple. If you want Apple support then use the 90 day telephone support that came with your Apple product or the 12 month warranty which can be used in any Apple retail store.
You have not been 'flamed' in these forums we are just giving you the truth.
Just because you have a strange view or reality does not mean it is correct.

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See the following to purchase earlier, compatible version for iOS 6
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Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
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I have a brand new Ipod touch and it will not sync.

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Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
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Brand New Ipod Touch-Can't Get Music under "music"

This is my very first Apple product EVER!
Got a brand new Ipod touch generation 4. Downloaded two albums on Itunes, then synced it with my Ipod touch.
When I go to use my Ipod, I got to the "music" icon, but i have NO music.
I go to the "more" option and 9 out of 10 times, I'm only given THREE options there "Compliations, Composers, Genre". Only once or twice in the last 72 hours, have I had an additional option of "shared". When i do have the "shared" option, I can see the music that I've downloaded. I click on it as if to play it, and it sort of seems like it's playing it, but I hear NOTHING.
Please help me, I'm so frustrated!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
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- Restore to factory settings/new iOS device.

Brand new ipod touch closes down computer every time i plug it in Help

Can anyone help? I have a brand new ipod touch which closes down my computer everytime i plug it in. I have updated i tunes and we have 3 older ipods on the computer already in there own sites for the kids. I am not a computer wizz and getting frustrated on what to do.

Pretty much anyone using an iPod Classic with iTunes 9 or 901 is screwed in a similar manner. Read around these threads and you'll see man. Sorry, no word from Apple yet on what's going on.
Looks like their ''upgrade" to version 9 may actually be damaging hardware, as hard as that seems to believe.

Brand new ipod touch doesn't include 3.0 ???

I just bought a brand new ipod touch 16GB. As soon as I got it hooked up it said it needed as $9.95 software update. Why don't new ipod's come with the most up-to-date software or at least offer it for free?

1G touches came with 1.x.x software installed even after 2.x.x was released so it's no surprise that the 2G touches being sold now still have 2.x.x software installed.
If and when Apple releases a '3G' touch, I'm sure it will have 3.x.x installed.
As to WHY? Nobody here has any connection with Apple and we can only report what we have observed in the past.

Brand new Ipod Touch can't been seen in Itunes

Hi there,
I hope someone can help as this is driving me mad!
I have just received a brand new Ipod TOuch but when I connect it to my PC per the installation instructions I get the following message "Itunes could not connect to the Iphone because an invalid response was received from the device"
I have uninstalled all Apple products from my PC and reinstalled most up to-date version of Itunes.
I have tried different USB ports.
I have stopped and re-started the "Apple mobile device" and "Ipod Service" services.
I have done all of the above in various combinations and re-started my PC numerous times.
None of this makes any difference.
The Ipod does not appear in my "My Computer" but when go into device manager on "My Computer" it is listed there so it would appear that my PC can see the Ipod.
I tried it on another laptop and a brand new installation of Itunes sees the Ipod fine, no problems.
However I have previously used an Ipod Nano on this PC and this I think is what is causing the problems.
I have listed below the content of the Itunes Diagnostics file in the hope that that will help. I see that it does mention the Ipod Nano previously used.
iTunes Serial Number <Edited by: Host>
Current user is an administrator.
The current local date and time is 2009-06-07 10:05:26.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon 9550 / X1050 Series
ATI Radeon 9550 / X1050 Series Secondary
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano running firmware version 1.3.1
Serial Number: <Edited by: Host>
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Can anyone help me please?
Many thanks.

Okay, I had this same issue as soon as I updated to iTune 8.2. Someone gave me an idea about renaming a certain file, which I thought worked for a little bit. The issue came back and I am back in the same boat!
The bad news is to find a version of iTune 8.1. Uninstall everything and then reinstall iTune 8.1. This has worked for some; however, some have even had to restore their iPod Touchs!
I am giving in and doing this tonight. I waited as long as I could for the fix. My wife has an iPhone and we have NOT upgraded her iTunes to 8.2 because I have read iPhone users having a similar issue. If her iPhone died, then that would be ultimate deal breaker.

Brand new iPod Touch, updated to iOS 4.2.1, WiFi no longer working

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