Brand new iPod touch won't connect with iTunes

Hi,
I have just been given an iPod Touch (32 gb) and am trying to get it to work.
I started by down loading a new copy of iTunes (there was an old version on my computer) and installing it. I plugged in the iPod and for a few seconds it displayed the apple logo. Then a symbol showing a usb cable with an arrow pointing to a iTunes logo appeared. The computer detects the iPod, but iTunes doesn't. I have not been able to progress past this screen. Initally, I thought that it might not have charged, so I left it plugged in for a few hours. I contacted Apple, and on their instructions, I've tried turning it off and doing a restore. I've also removed iTunes and then reinstalled it. I've tested my setup on an old iPod (iTunes detects it fine) and another iPod Touch (iTunes doesn't detect it). When the iPod Touch is connected to a Mac, it works fine.
My computer uses Windows XP and is about six years old.
Does anybody have an idea for something else I can try? Thank you in advance.

Try removing your Security Software(nortons,Zone alarm,Mcaffe etc)or at least turning it off and reboot, then delete the driver installed for your i-pod and reinstall the driver, then reinstall your Security System.Hope that helps it worked for me!!!!

Similar Messages

  • New ipod touch won't work with itunes 10.6.3 says it needs 11.1 but I cannot load that on my macbook using OSX 10.5.8 any way around this?

    New ipod touch won't work with itunes 10.6.3, says it needs 11.1 or newer but I cannot load that onto my MacBook running on OSX 10.5.8 - is there anyway around this?

    No. If your MacBook has an Intel processor you can update to OSX 10.6.8 and then install the latest iTunes.
    A 5G iPod with iOS 7 requires that if you have a Mac you have OSX 10.6.8 or later.
    You can get 10.6.8 here:
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

  • New ipod touch won't connect to itunes

    My new iPod touch won't connect to itunes on my iMac.  I have several devices already connected to this itunes library, any suggestions?  Thanks.

    See:
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    You need iTunes 10.5 or later and that requires OSX 10.5.8 or later.

  • New iPod Touch won't sync with iTunes as iTunes hangs

    Hello,
    I got a new iPod Touch yesterday after my old iPod Video died. Brought it home, connected it and all seemed fine until iTunes (that had worked flawlessly for years) just stopped (app stops responding).
    I can kill the app and restart and it just starts over again, but never gets all the way thru sync.
    I looked for a newer version but says I've got the latest.
    Any suggestions? Don't suppose I can sync via WiFi?
    thanks,
    Chris

    Hey Chris, I got this off iPhonenano.net
    Occasionally your iPhone or iPod touch starts syncing when you connected it to your Mac only to drop out of the sync process. Even worse, once the cycle stops, it continues every time you plug your handheld in. This fix is fairly easy, but you won't find it in iTunes. You'll know know if you are suffering from this little headache because your iPhone or iPod touch will begin the sync process, but stops unexpectedly. iTunes will display a dialog warning you that your handheld stopped communicating and the sync process was cancelled. Here's how to break the cycle so and sync as normal again:
    Connect your iPhone or iPod touch to your Mac/Pc
    After the sync process fails, launch iSync. You can find it in your Applications folder.
    Select iSync > Preferences.
    Click the Reset Sync History button.
    iSync will display a dialog explaining what happens when you reset the sync history. Go ahead and click the second Reset Sync History button.
    Quit iSync.
    Now you should be able to sync your iPhone or iPod touch again without any hassles. Since your sync history has been reset, your first post-rest sync may take longer than you expect. Depending on how much information is stored on your handheld, that could be a few extra seconds or several minutes.
    Hope this helps,
    Arnie

  • New ipod touch won't connect, shows itunes and usb icons

    My son just got a new ipod touch for his birthday. I have the latest version of itunes, and I have spent hours scouring the internet looking for a solution. Whether the thing is plugged into the computer or not, all it will do is show the usb cable icon and the itunes icon. When I plug it into the computer, my computer makes the noise that indicates that a device has plugged in, the ipod beeps one beep, and I get an error message from itunes that says that a rented movie from the ipod cannot be imported into itunes. Other than that, the computer, including itunes, doesn't acknowledge the existence of the ipod, not in the device manager, in itunes, in the itunes diagnostics tests, or anywhere else. In addition, the battery won't charge.
    Also, I noticed that I do not have anything called "Apple Mobile Device Service," although I do have something called "Bonjour service." Are these the same thing or could this be the problem. Please HELP!

    See:
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    You need iTunes 10.5 or later and that requires OSX 10.5.8 or later.

  • 2nd generation ipod touch won't connect with iTunes store through macbook

    Hello all,
    So I decided I wanted to use my 2nd generation iPod touch for the first time in a long while so I tried to use it and it was just a slug. I figured I didn't care about any of the data on it so I went to settings and pushed "erase all data and settings." It did its thing then rebooted to tell me to connect to iTunes. I did, and iTunes just says "iTunes could not complete your iTunes store request. The network connection was lost." I'm 99% certain this is not an issue with my firewall as I can connect to the store myself and my firewall allows iTunes through. iTunes just does nothing with the iPod. It sees that it is there and will let me eject it and that's it. Is Apple just done supporting the earlier iPods? Any solutions are greatly appreciated!!

    Yeah this doesn't help. I resolved the keychain issue, didn't help. I know those ports aren't blocked, and the device can't be troubleshot because the only thing it will do is tell me to plug it into itunes.

  • BRAND NEW IPOD SHUFFLE WON"T SYNC WITH ITUNES

    getting an error message of 'the ipod cannot be synced, The disk could not be read from or written to'
    Tried restoring factory settings, won't restore.
    Itunes are sitting in library but won't sync to IPOD. HELP!

    You have posted in the forum for problems & questions with using the iTunes store. You should find more help in the shuffle forum.
    http://discussions.apple.com/category.jspa?categoryID=199

  • Brand new Ipod touch won't connect

    Just out of the box, I get the Plug-it-into-itunes icon. But nothing happens when I plug it in. No connection.

    You have the latest version of iTunes installed? Your OS meets spec (10.4.10, I believe)?

  • New iPod Touch won't sync with computer - have latest version of iTunes and Snow Leopard. Computer won't even acknowledge the iPod.

    New iPod Touch won't sync with computer - have latest version of iTunes and Snow Leopard (10.6.8). Computer won't even acknowledge the iPod. Have restarted both, changed ports, etc. What's do I need to do?

    Have you tried here:
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    Do not forget the Additional Information topic.

  • My brand new ipod touch won't let me download apps.

    My brand new ipod touch won't let me download apps.  I put in my password and then get a screen that says "Download Now".  I can't press the okay button to start the download.  What should I do?  All of the other buttons on the screen work, so I don't think it is broken.

    Try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.

  • My brand new iPad 4 won't connect to iTunes on my PC.

    My brand new iPad 4 won't connect to iTunes on my PC.  When first connected to the USB port this mornng, iPad appeared under devices in iTunes, but it soon disappeared.  I waited and reconnected using a different USB port, and "iPad" appeare for a short time, and I was able to transfer some files to my iPad.  But the connection was broken again.  This last attempt, "iPad" appeared for about 30 seconds, and then nothing. The iPad is two days old!  What can I do?

    Check this out http://support.apple.com/kb/TS1538
    If problem persist return device for a refund or exchange.
    Hope this helps.

  • New Ipod touch won't sync with window's vista/itunes 9.2 - help!!

    I charged my brand new ipod touch via my computer, have it plugged it into my computer's USB port, and Itunes acknowledges the device in the left hand menu BUT it automatically says "itunes could not connect to the itunes store. The network connection has timed out". The ipod will not sync with my itunes! I tried connection/disconnecting, turning the ipod on and off, and restarting the computer. No luck. What do I need to do? Please help, I was so excited to get the new ipod and now I can't use it! I have window's vista and I don't know anything about how to check or change computer settings that might be preventing the store from opening (it used to open, but I haven't tried in a while and I just downloaded version 9.2 today).

    Welcome to the discussions,
    make sure your computer is authorized in the Store menu and check your security settings: http://support.apple.com/kb/TS3125
    Also see this article about errors connecting to the iTunes Store: http://support.apple.com/kb/TS3297
    Message was edited by: Ingo2711

  • Brand new Ipod touch won't charge or turn on

    I recently got a brand new Ipod touch. The first thing I did was plug it in to charge it. A red battery icon showed up on the screen. I left the ipod on the charger for hours and the icon was still red. It won't turn on either. I have tried connecting it to ITunes but the red battery icon just comes up whenever I plug it into the computer and it does not show up on itunes. I am new to the ipod touch so maybe I am doing something wrong, or is there a fault in the ipod??
    Any help/advice would be greatly appreciated,
    Thanks!

    First try reset.
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.

  • Brand New Ipod touch can't connect to windows.

    I bought a brand new ipod touch today and when I connected it to my laptop windows comes up with a message saying that the usb device is not recognised. I have the latest update for itunes and all of the correct drivers are installed. I have tried resetting the iPod but nothing works. Anyone got any ideas? I'm running vista if this makes any difference.

    A Vista
    B Apple services are not well tuned for Windows
    C USB ports on some computers (don't use a hub, use direct to MB connections)
    iOS Device not recognized in iTunes for Windows
    iPhone, iPad, iPod touch How to restart the Apple Mobile Device Service (AMDS) on Windows
    I have to go into Services with iTunes closed, and restart the three Apple items, Apple Mobile, Bonjour, iPod.
    Safari 5.1 Apple Common software support 2.x also seemed to muck around a bit. All Apple software leaves behind reinstall caches of all verions too.
    AppData - clean out so that starts fresh
    Upgrade to 7 SP1. (I assume you are on SP2+ now for Vista)

  • My brand new ipod touch won't hold a charge

    new ipod touch won't hold a charge. Genius bar said something might be corrupted, but I have no trouble with my iphone. please advise.

    The try restoreing your iPod. First from backup and if problem persists, restore to factory defaults/new iPod.
    ALso describe what you mean by will not hold charge..

Maybe you are looking for

  • Some albums not playing on iPod Touch

    Hi. Some of my music from my iTunes library is not playing on my iPod touch. Only the music with album covers are not playing. Strange. I have tried to delete it all and reload the music, but no luck. Any help? J

  • Cannot copy and paste from a webpage, clipboard, etc. Ver. 7.0

    This started in Version 6.0 and continues with 7.0 . I am running Mac OS 10.7 on a MacBook. I often have to copy from a webpage and paste to email (Gmail, Sparrow, etc..) or a Word document. This function has become unreliable. Sometimes it works, so

  • How do I resize n A4 pdf to A5 pdf

    Hi Can anyone please tell me how I can resize an A4 pdf to A5 pdf or other format easily. Thank you

  • How to switch off orb.properties locally.

    Hi, I am using 1.3 J2SE client to run weblogic EJBs. This is working good with sun's JDK. I need to connect to Weblogic from old Silverstream, which is also using working 1.3 Sun's jre, but it has set up it's own ORB in orb.properties (JRE/lib direct

  • Find the last run of program

    Hi, How to find the last execution time of a program. I do not find in ST03. Can you please suggest me. Thanks Hema