Brand new Ipod touch won't connect

Just out of the box, I get the Plug-it-into-itunes icon. But nothing happens when I plug it in. No connection.

You have the latest version of iTunes installed? Your OS meets spec (10.4.10, I believe)?

Similar Messages

  • Brand new iPod touch won't connect with iTunes

    Hi,
    I have just been given an iPod Touch (32 gb) and am trying to get it to work.
    I started by down loading a new copy of iTunes (there was an old version on my computer) and installing it. I plugged in the iPod and for a few seconds it displayed the apple logo. Then a symbol showing a usb cable with an arrow pointing to a iTunes logo appeared. The computer detects the iPod, but iTunes doesn't. I have not been able to progress past this screen. Initally, I thought that it might not have charged, so I left it plugged in for a few hours. I contacted Apple, and on their instructions, I've tried turning it off and doing a restore. I've also removed iTunes and then reinstalled it. I've tested my setup on an old iPod (iTunes detects it fine) and another iPod Touch (iTunes doesn't detect it). When the iPod Touch is connected to a Mac, it works fine.
    My computer uses Windows XP and is about six years old.
    Does anybody have an idea for something else I can try? Thank you in advance.

    Try removing your Security Software(nortons,Zone alarm,Mcaffe etc)or at least turning it off and reboot, then delete the driver installed for your i-pod and reinstall the driver, then reinstall your Security System.Hope that helps it worked for me!!!!

  • My brand new ipod touch won't let me download apps.

    My brand new ipod touch won't let me download apps.  I put in my password and then get a screen that says "Download Now".  I can't press the okay button to start the download.  What should I do?  All of the other buttons on the screen work, so I don't think it is broken.

    Try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.

  • New ipod touch won't connect to itunes

    My new iPod touch won't connect to itunes on my iMac.  I have several devices already connected to this itunes library, any suggestions?  Thanks.

    See:
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    You need iTunes 10.5 or later and that requires OSX 10.5.8 or later.

  • Brand new Ipod touch won't charge or turn on

    I recently got a brand new Ipod touch. The first thing I did was plug it in to charge it. A red battery icon showed up on the screen. I left the ipod on the charger for hours and the icon was still red. It won't turn on either. I have tried connecting it to ITunes but the red battery icon just comes up whenever I plug it into the computer and it does not show up on itunes. I am new to the ipod touch so maybe I am doing something wrong, or is there a fault in the ipod??
    Any help/advice would be greatly appreciated,
    Thanks!

    First try reset.
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.

  • Brand New Ipod touch can't connect to windows.

    I bought a brand new ipod touch today and when I connected it to my laptop windows comes up with a message saying that the usb device is not recognised. I have the latest update for itunes and all of the correct drivers are installed. I have tried resetting the iPod but nothing works. Anyone got any ideas? I'm running vista if this makes any difference.

    A Vista
    B Apple services are not well tuned for Windows
    C USB ports on some computers (don't use a hub, use direct to MB connections)
    iOS Device not recognized in iTunes for Windows
    iPhone, iPad, iPod touch How to restart the Apple Mobile Device Service (AMDS) on Windows
    I have to go into Services with iTunes closed, and restart the three Apple items, Apple Mobile, Bonjour, iPod.
    Safari 5.1 Apple Common software support 2.x also seemed to muck around a bit. All Apple software leaves behind reinstall caches of all verions too.
    AppData - clean out so that starts fresh
    Upgrade to 7 SP1. (I assume you are on SP2+ now for Vista)

  • My brand new ipod touch won't hold a charge

    new ipod touch won't hold a charge. Genius bar said something might be corrupted, but I have no trouble with my iphone. please advise.

    The try restoreing your iPod. First from backup and if problem persists, restore to factory defaults/new iPod.
    ALso describe what you mean by will not hold charge..

  • Brand new iPod touch will not connect to home wifi

    Monday I got a brand new iPod 4 to replace my previous one, as the home button had failed unexpectedly. The new iPod is working fine, running the latest iOS but when I try to connect our secure home wifi, it won't accept the password. We have reset the password and I've reset network settings. I'm so frustrated, because everything else connects to the wifi BUT my iPod will not take our correct password. What can I do? Should I take it back to Apple? I'm already annoyed by having to get a new iPod. The last one connected just fine but now this one won't.

    Does the iPod connect to other networks?
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings. done
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Brand new iPod touch, won't regognize on my mac book pro please help!, brand new iPod touch, won't regognize on my mac book pro please help!

    I recently bought I new iPod Touch 32gb, and It won't regognize on my computer (Mac Book Pro) I had the same problem with my previous touch but I shrugged it off as old age. any suggestions on what to do?

    Well since it has not been charging on multiple computers i would take a look at replacing the usb cable. Something could not be connecting right or just needs to be replaced. If this has already been done it is starting to sound like a battery issue with the ipod.
    Hope this helps!!

  • Brand new ipod touch won't display home page

    Hi Folks
    Just bought 2 new Ipod Touch's for the kids for xmas. One turns on fine and went straight to the home page and allowed me to personalise it but the other one starts up and just displays a picture of the USB cable and an upward arrow pointing to an ITunes symbol. It won't allow me to go to the homepage. Have i done something wrong????? Help

    It needs to be restored.  The only way to do that is to connect it to iTunes and restore as new.

  • Brand new iPod touch won't sync:

    My girlfriend got a 8GB iPod touch for Christmas. I just plugged it into her Vaio (Windows 7) laptop to sync her iTunes (which is the latest version). The first time it froze some 4 songs into the sync. The whole computer was frozen & I had to force it to restart. Long story short, I went through this process numerous times, each time doing a complete reset on her iPod & starting from fresh every time on the iTunes sync. However, every single time, it freezes at a certain point of the sync process.
    I am assuming this is a hardware issue, since I also have a brand new 64GB touch syncing as we speak on my desktop computer.
    Anybody else having this problem & have a solution?

    I'm getting the same problem. I thought it was something that went wrong during downloading, so I was going to try and re-download the songs. I don't know if that'll work though.

  • New ipod touch won't connect, shows itunes and usb icons

    My son just got a new ipod touch for his birthday. I have the latest version of itunes, and I have spent hours scouring the internet looking for a solution. Whether the thing is plugged into the computer or not, all it will do is show the usb cable icon and the itunes icon. When I plug it into the computer, my computer makes the noise that indicates that a device has plugged in, the ipod beeps one beep, and I get an error message from itunes that says that a rented movie from the ipod cannot be imported into itunes. Other than that, the computer, including itunes, doesn't acknowledge the existence of the ipod, not in the device manager, in itunes, in the itunes diagnostics tests, or anywhere else. In addition, the battery won't charge.
    Also, I noticed that I do not have anything called "Apple Mobile Device Service," although I do have something called "Bonjour service." Are these the same thing or could this be the problem. Please HELP!

    See:
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    You need iTunes 10.5 or later and that requires OSX 10.5.8 or later.

  • Brand new iPod touch won't stay connected to Wifi

    I got a brand new white iPod touch for Christmas, and I can get it to connect to the internet and I can use the internet, but then after a few minutes it drops off the connection and I have to go back in and reconnect it. I know there isn't anything wrong with the wifi connection at my house because I have an older iPod touch (3rd generation) and it has always connected and stayed connected without a problem. My mom and brother also got the same iPod touches for Christmas, and theirs do the same exact thing.

    Change the router SSID (network name) and password to something shorter than the defaults.  If you dig into the router configuration web page you will find a short SSID.  My SSID is 5 characters long, and the password I use is 10 charcters long.

  • New iPod Touch won't connect to wifi

    I recently purchased three 32GB iPod Touch's for my children for Christmas.  I'm trying to set them up ready to go, but one of them just won't connect to my wifi.  The other two have no trouble, connected immediately.  Can anyone shed some light on this or do I need to make an appointment at the apple store?  I have tried to reset the network settings, it has made no difference unfortunately.

    Does the iPod connect to other networks?
    Does the iPod see the network?
    Any error messages?
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Brand new iPod Touch, won't charge!

    Hi there,
    Have posted this under another topic but hope to get some more exposure here.
    Just as a disclaimer, I work for a retail store in New Zealand. Have taken a returned iPod touch home to try and fix, but am stuck! This iPod still belongs to my employer however, needs to be restored to a re-sellable condition.
    Basically, the iPod touch will not charge. It is forever stuck on the 'no charge' screen with the red battery symbol and the lightning bolt at the bottom. This is when it is plugged in (have plugged it in to a PC, my Mac and wall charger). When not plugged in, same symbols appear except with a plug symbol, pointing to the lightning bolt.
    When plugged in, the iPod doesn't show up in iTunes or Disk Utility, same on the HP PC laptop I also tried it on.
    I put the iPod into DFU mode and restored it to the latest firmware with iTunes on my Mac. However, once the iPod has finished restoring, iTunes tells me it will show up after rebooting but once the countdown has finished, the same stupid 'no charge' symbols appear.
    By the way, this iPod has been left charging on two different wall chargers overnight, I have tried restoring it several times and still to no avail.
    Any help would be greatly appreciated!! I am totally stumped.
    Cheers!

    Well since it has not been charging on multiple computers i would take a look at replacing the usb cable. Something could not be connecting right or just needs to be replaced. If this has already been done it is starting to sound like a battery issue with the ipod.
    Hope this helps!!

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