BRAND NEW IPOD TOUCH WONT APPEAR IN WINDOWS OR ITUNES

I just bought a brand new 8gb ipod touch and when i plug it into my computer the it lights up and beeps but nothing comes up on itunes or my computer. I have a working ipod video that syncs and is recognized by my computer everytime (even with the usb that came with my touch). I have tried uninstalling and installing itunes and that did nothing. I have had no computer problems to date and that included problems with my usb port. I dont know what else to do. It won't appear in my computer ANYWHERE!!

the usb connections work fine with my other ipod and camera. The computer makes a noise when i plug my new ipod in so i know that its not the usb cable or the port.
I have restored my ipod and when i go to put it into recovery mode it give me and error message (#1611) and wont let me continue.
when i called apple they said that, that error means its a hardware issue but I exchanged my ipod yesterday and i am having the EXACT same problem so its not a hardware issue. The apple associate then told me to disable all my antivirus software because it could be somehow blocking the apple mobile device thing but nothing is working still and i am back at sqaure one.
Please if you have any more suggestions. I am sure that there is just some setting somewhere on my computer that is off. is there a windows firewall setting i should be disabling?

Similar Messages

  • Brand new Ipod Touch can't been seen in Itunes

    Hi there,
    I hope someone can help as this is driving me mad!
    I have just received a brand new Ipod TOuch but when I connect it to my PC per the installation instructions I get the following message "Itunes could not connect to the Iphone because an invalid response was received from the device"
    I have uninstalled all Apple products from my PC and reinstalled most up to-date version of Itunes.
    I have tried different USB ports.
    I have stopped and re-started the "Apple mobile device" and "Ipod Service" services.
    I have done all of the above in various combinations and re-started my PC numerous times.
    None of this makes any difference.
    The Ipod does not appear in my "My Computer" but when go into device manager on "My Computer" it is listed there so it would appear that my PC can see the Ipod.
    I tried it on another laptop and a brand new installation of Itunes sees the Ipod fine, no problems.
    However I have previously used an Ipod Nano on this PC and this I think is what is causing the problems.
    I have listed below the content of the Itunes Diagnostics file in the hope that that will help. I see that it does mention the Ipod Nano previously used.
    iTunes Serial Number <Edited by: Host>
    Current user is an administrator.
    The current local date and time is 2009-06-07 10:05:26.
    iTunes is not running in safe mode.
    Video Display Information
    ATI Radeon 9550 / X1050 Series
    ATI Radeon 9550 / X1050 Series Secondary
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** iPod/iPhone Connectivity Tests **
    iPodService 8.2.0.23 is currently running.
    iTunesHelper 8.2.0.23 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    Universal Serial Bus Controllers:
    VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
    VIA USB Enhanced Host Controller. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Device Not Currently Connected:
    iPod nano running firmware version 1.3.1
    Serial Number: <Edited by: Host>
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    Can anyone help me please?
    Many thanks.

    Okay, I had this same issue as soon as I updated to iTune 8.2. Someone gave me an idea about renaming a certain file, which I thought worked for a little bit. The issue came back and I am back in the same boat!
    The bad news is to find a version of iTune 8.1. Uninstall everything and then reinstall iTune 8.1. This has worked for some; however, some have even had to restore their iPod Touchs!
    I am giving in and doing this tonight. I waited as long as I could for the fix. My wife has an iPhone and we have NOT upgraded her iTunes to 8.2 because I have read iPhone users having a similar issue. If her iPhone died, then that would be ultimate deal breaker.

  • Brand New ipod Touch wont turn on and isnt recognized by windows or macbook

    I just got my ipod touch and macbook today. When i press the button on top of the ipod, it wont do anything. Also, when i plug the ipod into my macbook and my other PC, they both dont recognize it. Nothing has come up on the ipod's screen. Should i take it to the apple store in my area? Thank you all!

    Hi--
    Welcome to the Apple Discussions. Sorry to hear about your iPod. If you're close to an Apple store, then I'd definitely take it in and have them look at it, especially if it won't turn on when it's plugged into the MacBook or the PC. Even if the battery was drained out (unlikely on a brand new iPod), it should start up when it's getting power from the USB bus.
    It's probably best to check out this list of Apple Stores:
    http://www.apple.com/retail/storelist/
    Pick the one closest to you, then make a reservation at the Genius Bar. It's been a while since I had to do that, but I think I had to wait until after midnight, or maybe until around 6 AM the day I wanted to go in.
    charlie

  • HT1349 My brand new Ipod touch wont start up. tried connecting it to computer, nothing.  whats wrong with it?

    My brand new ipod wont start up. tried connecting to my computer, still nothing. has never been started up. whats wrong with it?

    The battery may need charging. Or just take it back for a replacement.

  • HT201210 Brand new iPod touch, everything appears like a photo negative .for example video and photo .cannot see how to rectify

    My new ipad touch was delivered sat 1st February 2014 , after charging it I proceeded to install various items . All ok apart from everything viewed appears like a negative picture, for example photo and video . Google earth  , streaming tv etc . Tried adjusting contrasts and brightness , please help

    Seems like Invert Colors is turned on in Settings>General>Accessibility. Check and see

  • Brand new ipod touch won't sync. windows uses MTP driver, not ipod driver.

    The apple usb driver is installed correctly, but under the portable devices in the device manager it shows ipod touch, but when you check the driver it using the microsoft MTP driver, the driver is dated 2006 and the manufacturer is microsoft. I can't locate the ipod driver to manually update. and i have reinstalled iTunes 3 times and reset 3 times. it still won't recognize my ipod. what do i do?

    This Apple article may help:
    http://support.apple.com/kb/TS1538

  • Ipod touch wont connect to windows or itunes

    My iPod touch is connected to my pc with a cable and it is getting charged, but it isnt being detected in devices or in iTunes and i really need to put music in there. How can i get the device to be detected???

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Run this to help if it identifies the cause
    iTunes for Windows: Device Sync Tests
    Have you tried on another computer to help determine if you have a computer or iPod problem?

  • When trying to install apps on my brand new iPod touch it says cannot connect to iTunes store and won't download the app. Help?

    When I try to download/install an app on my two day old iPod touch a message pops up saying cant connect to iTunes store and it won't download the app. Please help!!!

    Try:
    Can't connect to the iTunes Store

  • Itunes asks to update my brand new ipod touch.. I do and now it wont work at all!!!

    just got my brand new ipod touch ... working good then itunes wants to update so I do now my ipod doesnt work at all! all I get is the apple and a line on face and wont even turn off!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • Brand new ipod touch will not sync?

    Bought a brand new ipod touch.  Tried to sync to iTunes on my computer.  Checked all music in library, clicked sync, ipod says it is syncing, computer says sync is complete, but there is no music on the ipod.  Have repeated process a dozen times.  Have tried automatic sync and manual sync.  Have disconnected, reconnected.  Have restarted both devices and tried again.  No error message, gigabytes show nearly nothing used up, on the computer and on the ipod, even after it says the sync was successful/is complete.  Argh, help!?

    Hi jen,
    When you say all of the Music is checked, do you mean checked in the library? When you hook up your iPod to the computer, you also have to make sure that the "Sync Music" box is checked on the Music tab for the Device Profile....
    Cheers,
    GB

  • I have a brand new ipod touch and it wont connect to itunes or my computer!!??

    I have a brand new ipod touch however when I connect it to my computer, itunes does not recognise it and neither does my computer. The drivers have downloaded and are showing working. I have tried uninstalling and re-installing itunes as discussed in support centre however nothing seems to work. The ipod itself just has the connect to the computer on the screen, is fully charged and when plugged in a little lock sign comes up for a second or two above the itunes icon!!! Let me know if you have any further suggestions please.

    Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
    I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
    Please have you any other suggestions???

  • Brand New Ipod touch can't connect to windows.

    I bought a brand new ipod touch today and when I connected it to my laptop windows comes up with a message saying that the usb device is not recognised. I have the latest update for itunes and all of the correct drivers are installed. I have tried resetting the iPod but nothing works. Anyone got any ideas? I'm running vista if this makes any difference.

    A Vista
    B Apple services are not well tuned for Windows
    C USB ports on some computers (don't use a hub, use direct to MB connections)
    iOS Device not recognized in iTunes for Windows
    iPhone, iPad, iPod touch How to restart the Apple Mobile Device Service (AMDS) on Windows
    I have to go into Services with iTunes closed, and restart the three Apple items, Apple Mobile, Bonjour, iPod.
    Safari 5.1 Apple Common software support 2.x also seemed to muck around a bit. All Apple software leaves behind reinstall caches of all verions too.
    AppData - clean out so that starts fresh
    Upgrade to 7 SP1. (I assume you are on SP2+ now for Vista)

  • Bought a brand new Ipod touch 5th gen.  it wont activate...what do i do?

    Bought a brand new Ipod Touch 5th gen. it wont activate, what do I do?

    I'm having the exact same problem. I got a new one for my sons birthday yesterday and CANNOT activate it. Anyone know why?

  • HT201412 My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

    My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod      
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    and
    try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • I have just recieved a brand new ipod touch 8GB, it wont turn on and it wont either charge or recognise connection through ITunes. I have tried the hold down home and the power button together but no luck. Its absolutely dead, any ideas please ????

    I have just received a brand new IPOD Touch ,it will not turn on, i have connected it to my cmputer, it does not show that its charging and is not recognised in Itunes. I have tried the holding down the power and home buttons which also didnt work. Any Ideas Please ????

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar    

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