Brand new Ipod-U2 video ipod says it needs to be restored

i plugged in(usb)my new U2 video ipod and i get a message saying i need to restore it. ??? i have downloaded the latest itunes software. am i missing something? Its new !!

I have this same problem.my labtop was on the floor and my dog ran in and took my ipod straight out of the computer.now it displays a message saying ipod needs to restore.use itunes to restore.i have tried 100s of times to restore.i have changed the path drive to m.i then reconnect my ipod to the computer and it keeps saying do not diconnect.it then displays the message ipod is in recovery mode.u must restore your ipod to use.i continue trying to restore and it doesnt work.

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