Brand new ipod won't connect to internet, shows wifi connected

I set up a virtual router plus program on my computer to turn our wired connection into a wifi hotspot so my daughter could use her ipod in the app store but it won't connect to the internet at all. Wifi signal is on, in settings it says its connected, but when attempts at loading anything occur, nothing loads. Iphone works on the ad hoc network, won't be able to get to a wifi spot for her to surf around with for a while

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router (or what yo are connecting to)
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Similar Messages

I have a brand new ipod touch and when setting it will not connect to my home wifi, even though it is working with all other devices

I have a brand new, just out of the box, ipod touch that will not connec to my home wifi. The connection works with all other devices.

What happens when you try to connect?
Error messages?
Does the iPod see the network?
Have you tried other networks?
See:
iOS: Troubleshooting Wi-Fi networks and connections

Update - Help - Brand New ipod - won't update with software

IPod will not update with cd-rom it came with - this is the first - initial - brand new install of ipod
win xp with sp2 installed
used cd-rom that came with ipod - followed instructions to the tee - stated it can not update ipod - itunes does not see ipod - went to web site and downloaded 47mb file from june 05
still will not update - states ipod not supported by this software - the ipod is BRAND NEW - 30gb color photo ipod??
please help me

Hi I had the same problem with my last ipod. i tried all of the steps on the apple support site but none of them worked. I decided to send my ipod in for a repair. Anyway when a week later my ipod came back it was fixed but when i loaded up the computer the disk locked again. I followed through the instructions which said to download the newest software. So i downloaded the new software again and this still didnt work. The last thing i tried to do was to use an old version of an updater so i used (ipod updater 2004-11-15) this ran through the restore process and after completing this, the menu on the ipod loaded up. I then connected to itunes and it allowed it to communicate and transfer the songs
It worked for me i hope it works for you.
Best of luck
Daz Semple

Computer won't get on Internet, shows its connected but its not.

When I try to get on the Internet it won't let me, the assistance doesn't work. Other computers can get on just fine. I can't get on the Internet no matter what wireless network I try to connect to.

Once you are connected to a network and launch your web browser what happens?

My 5th gen Ipod won't do anything but show the " Connect to your computer, use itunes to restore" screen. However my computer nor anyone else's will recognize my ipod. What can I do?

My ipod will not do anything but show a screen that asks to "connect ipod to computer, use itunes to restore" My computer however will not recognize my ipod at all so there is no way to restore my ipod. I am not skilled in computers but if anyone has a step by step that would be great.

Did you try a hard reset with the iPod still connected to your PC? Have you tried multiple USB ports, preferably high powered USB 2.0 ports?
To do a hard reset, first make sure the hold switch is in the Off position, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Have you also worked through each and every single troubleshooting suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Many ppl Not being able to connect to internet although wifi connected.

Other forums are recieving many posts a day on this issue, and as I understand it Apple are recieving alot of calls on this issue:
Description:
Connection to an encrypted wifi network seems succesfull, however when attempting to reach the internet Safari throws up an error - The server could not be contacted - or words to that effect. None of the Internet requiring Apps work although the wifi signal indicator shows signal indicating connection.
When you click on the little blue arrow to the right of the network connection you are connected to, in "Settings > Wifi" you see a self assigned IP Address starting 169.254 and a subnet mask 255.255.0.0, with possibly no DNS if you haven´t manually entered it and no gateway.
Peculiarities:
1 Problem is widespread, not tied to specific make of router or AP, also it happens to most people on more than one AP or router
2 People with this problem are assigned a 169.254 IP address, Indicating no DCHP lease of an IP address
3 Ive ran a packet capture using wireshark and Air PCAP and seen no packets for a DCHP request.... wierd.. it looks like its not even requesting an IP address..
4 Only seems to happen on networks using some kind of encryption be it WEP, WPA, etc...
5 Although theres bars in the wifi icon that indicate a connection, it cannot be connected to the network, just try and ping your device when its supposedly connected, look at the IP.. it cant be on the network.
6 Even if you manually imput the IP address, sub mask, and gateway IP it still wont work.
7 People with Iphones seem to be able to circumvent this issue or a similar issue by manually selecting the encryption method or changing the encryption method on the router.
8 Issue observerd in varied firmware versions
Possible Conclusions:
1 The Ipod is selecting the wrong kind of encryption when the enter password dialog box comes up? OR bad key negotiation between IPOD and Router.
Although scenario 1 shouldnt be the case as WPA and WPA2 have to be a certian length etc..
Note: I have tried connecting to the network by manually entering the network details and encryption under Settings > Wifi > Other and still no luck..
Questions:
Could someone with this issue confirm 1 wheather they are using WEP encryption. 2 weather it works on a non secure router or AP. 3 weather they are imputting the full HEX key or a passphrase?
I get the feeling if you use the full hex key it may work, ive seen posts around about having to make it recognise that you are using HEX by appending a $ sign to the start of the key.. although i dont know how true this is.
I have no access to the router that dosent work for me.. so cant do tests as my home one works on all encryption methods, but ive seen about 5 Routers and AP´s so far that wont work.. all using WEP..
NOTE
On one specific AP I connect with my Ipod and get no IP from DHCP so no internet, yet my colleague sitting right next to me with an iPhone gets a DHCP assigned IP and is surfing away no probs! it even automatically connects, and im very jealous..!
Anyone got any ideas?

This happened to my ipod touch recently, on my own network--it worked the night before, but not the next morning (even though I had a full wireless connection on the touch). I had to 'forget' that network and re-add it (including WEP) and then I was able to re-connect. no idea why this occured, but that did the trick. So far, I've only had to do that once...

Iphone will not connect to Internet without WIFI connection

My iphone will not connect to the internet without a wifi connection.
I have restored the settings many times. But i still have this problem.
I get a message on safari which says 'could not activate celluar data network'
what do i do?

If you have restored your iPhone with iTunes from your iPhone's backup and as a new iPhone or not from your iPhone's backup with no change, have you contacted O2? Your line may need to be reset by O2, which will involve turning your iPhone off whole O2 does the reset at the server, or possibly there is a problem with your SIM card.

Brand new iPod won't turn on.

I've recently purchased a 30GB iPod video, but it does not seem to work. I've studied the help documents to the best of my abilities and consulted friends who also own iPods, but have yet to find out how to solve my problem.
As the subject line says, it will not turn on. It has never, since coming out of the box, been on. Any idea what is wrong with it?
To speed things up, here are the things that I have done:
1. Installed the companion software on a first computer (running Windows XP), then connected the iPod into every available USB port. The charging icon did not come on. The iPod was not detected anywhere on the computer.
2. Installed the companion software on a second computer (running Windows XP), then connected the iPod into every available USB port. The charging icon did not come on. The iPod was not detected anywhere on the computer.
3. Uninstalled and reinstalled the companion software on the first computer, retested the iPod in all USB ports, then had the same thing happen (or not happen, if you like :D).
4. Confirmed that one of the USB ports was functional by inserting a spare mouse into it, which was detected and powered by the computer.
5. Proceeded to insert the iPod into the tested port and waited for over an hour on the suspicion that it may simply not be working due to a lack of charge. No success.
6. Went through the "Five R's" as best I could. Though probably futile since it has never been active, I attempted to Reset it. I believe that I've established that I've Retried, Restarted, and Removed, and of course, I don't really know how I can Restore an unused iPod that won't do so much as to activate.
In trying all of this, I tend to get the feeling that it shouldn't be this hard. If I've overlooked some detail, it would be helpful to know it, but I feel that I've been fairly thorough in testing it. It also doesn't particularly help when most of the guides assume that my iPod will (or at least did) activate .
I don't want to jump to conclusions, but I suspect that my iPod is defective, if you know anything that would suggest otherwise, then thanks for your help. Otherwise, thanks at least for you time and consideration.
30GB iPod video Windows XP

"XP Engergy Savings Disable USB Ports"
I followed the steps and made sure that all of the USB ports would be enabled. I tried the iPod in two of them (one for over ten minutes). The charging signal did not come on. The screen remained blank. I followed the link at the bottom of the help page, but it took me to a document that would not help since it assumed that I could put my iPod in disk mode, which dosen't seem to work (more than likely because it needs to turn on to do this). No luck here.
"Windows confuses iPod with a network drive"
I followed the steps up until step five, at which point, I could go no further because it requires the iPod to show up on the Computer Management screen. Mine doesn't .
"iPod missing in iTunes and or Windows, includes 5R's"
There were several things here to try. I looked to see if there was an infection on the computer. I feel relatively sure that there isn't one, especially on the second computer that I had used (since it is new and has not been used on the internet for more than a few days).
Next applicable item: system requirements. I actually have one question to ask here. Adobe Photoshop Album 2.0 is listed as required, and I don't believe that it is on either computer. What are the implications of this--will not having this software cause to iPod to fail to even display a charge icon? This seems to me like it may be the source of the problem. I had only looked at the box which did not list this software as a requirement. It feels like a little bit of a stretch (I'd expect the iPod to at least charge), but has the lack of this software been known to cause the iPod to fail to work in the same way that mine fails?
Next applicable item: formatting for Windows. I need someone else's expertise here. Do iPods ever ship formatted for a certain type of computer? I wouldn't expent them to, be even if they do, would this create the symptoms that my iPod has? It would seem rather inflexible if an iPod couldn't do so much as to charge on an incompatible machine. I can't check how it is formatted (or if it is formatted at all) because it won't turn on. Do you feel that this area is a potential source of the problem?
This next applicable item is "Your iPod needs service" . I'm nearly sure that this is true, but I'll wait at most a couple more days to see if anyone will be so kind as to answer these questions (and hopefully to see if I can resolve this issue). Thanks in advance.

BRAND NEW IPOD "dramas" firstly only apple logo showing now a tick with ok

I use to have a NANO 1 gb now have upgraded to a 160 gb classic but firstly it would't show up in itunes so going through these pages I sawe quite a few with same or similar troubles. Pressed centre and play/pause and this seemed to do the trick as well as unistalling and re installing itunes now after downloading all music and ejecting ipod the correct way I now have a tick and a message which reads ok to disconnect but now all is frozen and so can't play any of the songs on it can anybody help me with frustrating piece of technology?

Try Resetting your iPod. Toggle the hold switch off and on a few times then hold down the MENU (top) and SELECT (centre) buttons for five or ten seconds until you see the Apple logo appear then the menu button to go to the normal display:
iPod isn't responding it appears to be frozen
How to reset an iPod

New iPod won't connect to internet, it shows as trying to connect but nothing happens

I have a brand new ipod touch 8gb and it found my network, I put in the password, but it won't connect.
Also won't give me the option to reenter password.
The icon of the wheel spinning keeps spinning.
what to do?

go to settings->general->reset ->reset network settings and press yes
at the same time turn off your router and after a minute turn it on
ussually this solves the problem
i hope i could help

Brand new iPod touch will not connect to home wifi

Monday I got a brand new iPod 4 to replace my previous one, as the home button had failed unexpectedly. The new iPod is working fine, running the latest iOS but when I try to connect our secure home wifi, it won't accept the password. We have reset the password and I've reset network settings. I'm so frustrated, because everything else connects to the wifi BUT my iPod will not take our correct password. What can I do? Should I take it back to Apple? I'm already annoyed by having to get a new iPod. The last one connected just fine but now this one won't.

Does the iPod connect to other networks?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings. done
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Brand new Ipod touch won't charge or turn on

I recently got a brand new Ipod touch. The first thing I did was plug it in to charge it. A red battery icon showed up on the screen. I left the ipod on the charger for hours and the icon was still red. It won't turn on either. I have tried connecting it to ITunes but the red battery icon just comes up whenever I plug it into the computer and it does not show up on itunes. I am new to the ipod touch so maybe I am doing something wrong, or is there a fault in the ipod??
Any help/advice would be greatly appreciated,
Thanks!

First try reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

Brand new iPod classic 160 gb won't show up in iTunes devices

Brand new iPod classic 160 gb won't show up in iTunes devices. The iPod is fully charged, iTunes reckonises my iPod touch, iPad, iPhone 3G and iPhone 4, but not the iPod classic, although it says the iPod is connected it doesn't register in iTunes.

I purchased a new iPod Classic 160 GB in August 2013 and it (the iPod Classic device) would not show in iTunes though it did show in the Apple Finder. I tried EVERYTHING numerous times including resetting the iPod, updating iTunes and trying everything in the book and in on-line tips. Nothing worked and I was about to give up when I tried using the Apple iPod Classic cable that actually came in the iPod Classic box. It worked!!! Conclusion? Dont just use any old Apple cable eg. from a iPhone or whatever; TRY the USB cable that came with your iPod Classic!!! I have 2009 iMac with the latest Mac OS BTW.

When I connect to USB port error message appears on computer screen and i tunes software shuts down. This is a brand new ipod shuffle.

When I connect my brand new ipod shuffle to the USB port I get an error message on the computer screen and the i-tunes software shuts down.

URGENT help please!!! I have looked everywhere on the internet and theres no information on anything

I have a brand new ipod touch and it wont connect to itunes or my computer!!??

I have a brand new ipod touch however when I connect it to my computer, itunes does not recognise it and neither does my computer. The drivers have downloaded and are showing working. I have tried uninstalling and re-installing itunes as discussed in support centre however nothing seems to work. The ipod itself just has the connect to the computer on the screen, is fully charged and when plugged in a little lock sign comes up for a second or two above the itunes icon!!! Let me know if you have any further suggestions please.

Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
Please have you any other suggestions???

Brand new ipod won't connect to internet, shows wifi connected

Similar Messages

Maybe you are looking for