Brand new iPos shuffle can't connect. Connector show abour 1mm of metal

When I connect the USB cable or ear plugs, the connector don't seem to go all the way in. I still see some of the metal, about 1mm of it. It does charge, but is not seen by iTune.

hey Kualinar!
Here is an article that describes this issue and will help you resolve it:
iPod shuffle (4th generation): Not seen in iTunes
http://support.apple.com/kb/ts3572
Take care, and thanks for visiting the Apple Support Communities.
-Braden

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