Brand new K8T NEO-V board restarts instead of shutting down from Windows
Tonight I installed the brand new board from MSI. It is a replacement for a defective one. When I click on shut down in Windows XP Pro, it shuts down and then immediately powers back up.
ALL the parts are the same as before, the only change is the replacement motherboard. The new one is the exact same model as the old one, so nothing has changed. The old one powered off fine, it's problem was that the USB ports stopped working. I changed nothing in Windows either. I am using the defaults on the BIOS. Made sure to set it to defaults to try to fix this problem.
I also unhooked the reset and power buttons to see if perhaps they were defective. Also pulled out all the cards except the video. None of those things made any difference. It was a long-shot, but I tried them anyway.
Since setting the BIOS to default settings didn't help, I went into the power management section of BIOS and turned all the wake up features to disable. That also made no difference.
When I searched for this problem on the forum, I found two references about a year ago. They seem to have the exact same problem so I tried to do what the suggestions for those were. That made no difference. There was a reference to APC or something like that in Windows control panel. I am not familiar with whatever it said and I could not find it in the control panel. It should be set to power down when I tell it to though. I am not aware of any setting in Windows that would make it not power down and stay off.
It can not possibly be the other parts because they all worked fine with the other motherboard, but here is the list anyway. The power supply is an Antec 500 watt, AMD 300+ CPU, 2 sticks of 1GB RAM, Seagate 300GB PATA hard drive, ATI APG video card.
Any ideas?
Quote from: dmcomputerguy on 28-February-07, 15:13:22
Tonight I installed the brand new board from MSI. It is a replacement for a defective one. When I click on shut down in Windows XP Pro, it shuts down and then immediately powers back up.
ALL the parts are the same as before, the only change is the replacement motherboard. The new one is the exact same model as the old one, so nothing has changed. The old one powered off fine, it's problem was that the USB ports stopped working. I changed nothing in Windows either. I am using the defaults on the BIOS. Made sure to set it to defaults to try to fix this problem.
I also unhooked the reset and power buttons to see if perhaps they were defective. Also pulled out all the cards except the video. None of those things made any difference. It was a long-shot, but I tried them anyway.
Since setting the BIOS to default settings didn't help, I went into the power management section of BIOS and turned all the wake up features to disable. That also made no difference.
When I searched for this problem on the forum, I found two references about a year ago. They seem to have the exact same problem so I tried to do what the suggestions for those were. That made no difference. There was a reference to APC or something like that in Windows control panel. I am not familiar with whatever it said and I could not find it in the control panel. It should be set to power down when I tell it to though. I am not aware of any setting in Windows that would make it not power down and stay off.
It can not possibly be the other parts because they all worked fine with the other motherboard, but here is the list anyway. The power supply is an Antec 500 watt, AMD 300+ CPU, 2 sticks of 1GB RAM, Seagate 300GB PATA hard drive, ATI APG video card.
Any ideas?
bretware and Hans, thank you for the replys. The BIOS was already set to power off after a power failure so I did not need to change it. I tried booting into safe mode and shutting off; same results. The network adapter is a VIA chipset, rather than the Realtek; the wakeup setting is unchecked and grayed out because I unchecked the option to power the adapter off when it is not used; that also made no difference.
I will now tear the machine apart, yet again, and breadboard it on the bench with a different power supply. I sent an urgent e-mail to MSI, hopefully they will respond in the next couple of hours.
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MOVED: K8T Neo-V with Win XP Pro, computer restarts instead of shut down?
This topic has been moved to AMD64 VIA/AMD/ATI based board.
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for the "clear cmos and load defaults in the bios", this is a brand new motherboard, shouldn't it already have the default settings? and what do I need to do to reinstall the mainboard's chipset drivers?
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From your other post:
I thing is related to the outlets here in my house.
Can you explain this?
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Safe Mode - About
Safe Mode
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Launch the Console application in any of the following ways:
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And again I know, maybe it's fried, but just in case...Restarts after a spill may be due to the wrong instruction coming from the power button, or the power manager due to a short somewhere. If you have any homeowners/renters insurance it may cover the cost of getting it repaired. Sometimes if you purchase with a credit card, they may have their own insurance. Check with those first before taking it in to repair to make sure it won't impact your deductable significantly for you.
In the future never leave food nor drink near computers. Accidents do happen, and can cause significant damage to your machine. Some universities will not allow you to bring those into their labs, without expulsion for that reason. -
I have looked at all the other threads in this forum, but can't find the solution.
Specs:
New K8T Neo FIS2R
New A64 3000+
New Mushkin 3500 Level One (Cas 2) 2x512MB
New Antec 550 (24A on the 12V)
ATI Radeon 9800 Pro
When I give it power, all the fans come on, the 4 LEDs on the bracket stay lit up, and then don't change, but I get no video or any other indications (such as beeps). The 4-Pin power connector, is securely connected in the proper location. The standard ATX connector is also secure. I'd link to a picture to prove it, but my camera is charging right now.
Currently I have only power wires, power switch, system speaker, video card, and 1 stick of RAM in the first slot. I have tried it without the video card, without RAM, with RAM in different slots, just about any combination I can think of. I have even cleared the CMOS a few times. Nothing changes, I always get stuck with the 4 LEDs. I don't have anything connected to the USB headers either (that was mentioned in another post).
I know some people have mentioned that the Antec 550's 24A on the 12V isn't great, but it should be more than enough amps, the way my system is setup right now.Hi
It does not sound like a major prob, it sounds like a PSU or memory problem, anyway of checking MOBO with another PSU with at least 20A on the 12v. Also check the memory sticky at top of the posts and see if your OK memory wise, another possibility is that one of the mounting screws is tracking from the board - try removing screws and see if it boots, also check none of the cables are touching the case or MOBO.
MOBO and CPU seem fairly resilent, so faulty parts are not to likely, although one never knows. Another thought the Jbat1 Cmos jumper is on pins 1 & 2, 1 is marked on board, and you could try clearing CMOS. a corrupted bios could also cause this.
Best of luck, lets know how you go
Jocko
PS. looking at the stickys at top, Bas has put one there about a compitition by MSI, one of the questions is about Radeons needing extra power( has an April 1st entry date!!), it is worth checking, does your Radeon have its own supply, you could always remove it and see if it boots.
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