Brand new laptop not working

I recently purchased a brand new Toshiba Satellite L500-1XC because my old Acer's processor was insufficient for my needs while the new Satellite L500-1XC has a Intel Core processor. I have some issues which are:
- the touch pad does not work.
- upon joining this website and looking for product support for this particular model Toshiba, I was met with the error message: "the model L500-1XC does not exist".
I noticed the touch pad issue during the initial start up and installation of the operating system but thought it would work properly once everything had been installed. We could not proceed and tried plugging in an external mouse just to complete the initial set up, which immediately worked. The touch pad however, still does not.
With regard to the model, can anyone tell me whether the Toshiba Satellite L500-1XC ever existed? There are no specs on the computer, bar the serial number etc on the underside, is this normal for new laptops these days?

Satellite L500-1XC
"the model L500-1XC does not exist".
can anyone tell me whether the Toshiba Satellite L500-1XC ever existed?
It's a European model and this is the US site. Click on the link above for your model's specs.
Try reinstalling the touchpad driver.
Synaptics Touch Pad Driver for Windows 7 - 64 Bit, 14.0.11.0, 05/03/10
tpdrv-20100121091338.zip
-Jerry

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