Brand new lenovo u400 keeps freezing

I just received a brand new u400 two days ago. Yesterday I tried installing a few programs like firefox, avast, adobe but then after two hours it would just keep freezing. I couldn't use ctrl  alt del so I had to turn it off. Then it would work in safe mode but not in regular mode.
So I rebooted the whole system and started all over again this morning. So this morning I just decided to install avast and run the virus scanner. No viruses picked up so I shut it down. When I powered it up again and I would enter my password, it would freeze on the welcome screen. Nothing happened for about 8 minutes. The circle just kept spinning with no sign of actually getting onto my desktop.  Now i've been able to get past the welcome screen but now it just keeps freezing on the desktop. If I click avast, the laptop will just freeze.
Should I call technical support or has this happened to someone else?
edit: now it keeps freezing on the welcome screen again. I can't even get past the login phase...

AntonioRossi wrote:
I just received a brand new u400 two days ago. Yesterday I tried installing a few programs like firefox, avast, adobe but then after two hours it would just keep freezing. I couldn't use ctrl  alt del so I had to turn it off. Then it would work in safe mode but not in regular mode.
So I rebooted the whole system and started all over again this morning. So this morning I just decided to install avast and run the virus scanner. No viruses picked up so I shut it down. When I powered it up again and I would enter my password, it would freeze on the welcome screen. Nothing happened for about 8 minutes. The circle just kept spinning with no sign of actually getting onto my desktop.  Now i've been able to get past the welcome screen but now it just keeps freezing on the desktop. If I click avast, the laptop will just freeze.
Should I call technical support or has this happened to someone else?
edit: now it keeps freezing on the welcome screen again. I can't even get past the login phase...
Your system is possibly infected with malware.
Please go into Safe mode,choose safe mode with networking
and then go here http://www.eset.com/us/online-scanner/
run a scan,checkmark all appropriate boxes,including 'check archives, 
click on advanced settings and checkmark ''scan for pottentialy unsafe apps
 and disable your antivirus just before you run Start
and re-enable it afterwards.The scanner will give you the option to delete anything it finds at the end.
Please do that.and if it does find malware,let us know.
İt appears to me,from what you wrote that your security may not be very effective.
That can be dealt with later.the malware forum wiill be the place to go to.

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