Brand new M201dw Laserjet - nothing but trouble so far
Hello - I just got a new Laserjet M201DW, after reading so many great reviews on Amazon. My trusty HP 1200 lasted more than 15 years, so I wanted to remain loyal to the HP brand. But after a very frustrating afternoon, my loyalty is being shaken. The install was painful and laborious. The installationnCD that was included made my computer freeze 3 times in a row. Finally I gave up and downloaded the necessary software from the web, but the first attempt stalled and killed my browser. Then when I successfully downloaded the software, the phase of the installation where I connected my USB cable to the printer lasted for nearly an hour, then it bombed at the "99% completed" point. So I restarted the installation, and finally completed it, but the printer would only print a line or two of garbled gibberish at the top of the page, and it would spew out multiple pages with just a line or two of gibberish at the top. I've tried printing from different applications with the same results, and when I view the printer queue, it never shows any print jobs being held. And now I don't even get a line of gibberish; it simply doesn't print anything. None of the troubleshooting steps I've found online have yielded any results. I'm very tech-savvy, and am accustomed to being able to set up a printer in minutes, not hours. If this cannot be resolved soon, I'll be forced to return this and buy a different brand. Please help - thank you!
Hello , Welcome to the HP Community. I'd like to help you with the installation and printing issues you are having with your HP Laserjet Pro M201dw, on your Windows 8.1 operating system. I can certainly understand your frustration, it seems like you have attempted the install multiple times. First, I'd recommend running the Print and Scan Doctor, to see if it can resolve any errors in the software without having to re-install. If it does prompt you to re-install your software, I would suggest uninstalling all M201dw software from the Programs section of your control panel. Once that's done, do a cleanboot of your computer. You can find instructions to complete the cleanboot here: How to perform a clean boot in Windows Note: This will turn off all non-essential startup items, so if it's another program on your computer that is causing the installation to lag, it should resolve the install issue. Rather than installing from the download or the CD that came with the printer, I'd suggest downloading and running the HP Printer Install Wizard. Please respond and let me know if this helped to resolve the issue!Good luck
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