Brand new Mac Book Pro, just migrated, cannot log in

I bought a Mac Book Pro last night.  I follwed the set up, completed a migration from my Dell, finished the set up this morning.  Now I cannot login to the Mac Book Pro and the log in page has both an apple, and a Dell icon on it.  I've tried every password associated with both the Dell PC and my Itunes account.  Any ideas?  I do not know what operating system it is using as I cannot even log into the Mac Book Pro. 

I did try no password.  The dell Icon is still there for some reason, at this point I'm glad that Apple phone support was able to help me.  I called them and they had me do a password reset by keying "Command" and "R" simulaneously during startup.  I still have no idea how the password got messed up in the first place.

Similar Messages

  • The speaker of my brand new mac book pro are not working and I cannot plug in the earphones, the hole looks smaller than the pin or with an obstruction. anybody can help? thanks

    the speakers of my brand new mac book pro are not working and I cannot plug in the earphones, the hole looks smaller than the pin or with an obstruction. anybody can help? thanks

    Hi talero,
    Contact AppleCare or bring it into an Apple Store or AASP.

  • Did anyone else get a brand new mac book pro that came with items already in the favorites tab?

    just bought a brand new mac book pro went online and noticed that there were already items saved to favorites, strange things about pumpkin cheesecake.

    You could have purchased a refurbished computer.
    Take it back and voice your concern and where ever you purchased it from will probably swap it out for you

  • Brand New Mac Book Pro with defective screen

    Hi Guys,
    Does anyone here, purchased a brand new Mac Book Pro 13-inch: 2.9GHz with a defective screen?
    I bought mine, Last June 14. I just noticed the defect last June 29 and returned it to where I purchase it at june 30.
    There are somewhat 'black smudges' on the left part of the screen. I'm a graphic designer, so i know that this is a big issue for me.
    Also, the fact that I'm just using it for 5 times I think, since I bought it, and there's already an issue.
    At first, i was battling with the customer service (from where i bought it), They wouldn't want to give me replacement, because I already exceeded their 7 day return policy. But I'm not giving in, so then they just told me, they would send it to apple service.
    It took a week for a progress, then I just got a call from Apple, that they didn't saw it either (the defect). Then I told the guy what I saw.
    It's only visible with black background and with the lights turned off.
    So he called again and told me that he also saw it, and told me that they would replace the Monitor.
    I'm new with this, is it normally ok, that they will just replace the monitor? I mean, would it still work properly, now that they've
    opened it and replaced only the defective part?
    Hope you guys can give me your thoughts.
    Thank You.

    Not sure what part of the world you are in but Apple has a 14 day return policy. But even with the 14 days you exceeded that time limit. So the only option is to replace the defective part and not the whole system. This is standard operating practices for any manufacturer once you have exceeded the return period.

  • Brand new mac book pro very slow

    I just purchased a brand new mac book pro 13" with and i5 processor, 2.3ghz, 4 gb ram, running osX Lion. I bought it to replace my 2008 mac book pro that had a failing hard drive and a bad logic board. So i bought this new mac book 2 days ago, set it up and everything was great until i went to surf the net. My internet is so slow, webpages take ages to load about 5 minutes or more, same with videos (like on youtube). So I tried my old mac book and the internet was running great on that one, same with my roomates old macbook, my boyfriends pc and numerous other devices connected to my wifi (a nook, a tablet, and an iphone). So i checked my network settings everything was good, its was functioning fine according to network diagnostics. After googling this I switched my dns to googles public dns which made no difference either. When plugged directly into the router via ethernet the internet surfs like a champ. If the wireless internet preforms like this my new macbook is somewhat useless to me .Help! What could be the problem? Or did apple just really screw up the airport on these new macs? My old mac was a beast speed wise, i firgure the new mac should put the older ones to shame. What gives?

    I suggest use the ethernet cable. They're much faster to transfer. You only need to connect your imac and mbpr directly to each other using the cable.  There is no need for the wifi if you connect the ethernet cable.

  • My brand new mac book pro, which I've only turned on about 20 times since I purchased it, start making a loud constant clicking noise today -- it sounded like a combination of a computer notification tone and a weird druming sound.  What's the problem?

    my brand new mac book pro, which I've only turned on about 20 times since I purchased it, start making a loud constant clicking noise today -- it sounded like a combination of a computer notification tone and a weird druming sound.  What's the problem?
    Is this thing a piece of junk?  My MacBook Air is running fine.  I've literally only charged the MacBook Pro battery a handful of times -- it's brand new.

    At these prices don't screw around.  Just call applecare to arrange an appointment at the nearest apple store. 
    Alternatively post in the Macbook Pro forum.  This is the Mac Pro forum.

  • HT201269 I have a brand new mac book pro. I want to get everything from my iPhone onto the mac book music,pics etc. I'm worried if I plug my phone into the mac book I will loose everything on it , as the mac book has literally nothing on it. How can I get

    I have a brand new mac book pro, I want to plug my iPhone into it & transfer everything from it onto the mac book, pics,music etc. I'm worried if I plug my phone into the Computer I will loose everything. How can I make sure this doesn't happen?

    When you plug your iPhone to Mac,click the Summary button and select “Manually manage music and videos".Then iTunes would never delete your original music.
    The most easy way to solve your problems is to move your music to your new Mac.Please refer to this article from Apple.com
    http://support.apple.com/kb/HT4527
    More review:How to transfer iPhone music to Mac

  • HT5628 When will Windows 8.1 be supported on Boot camp 5? I have a new Mac book Pro 2013 and cannot install. Apple please advise.

    When will Windows 8.1 be supported on Boot camp 5? I have a new Mac book Pro 2013 and cannot install. Do I return the Windows version and try to download 8.0, or wait it out until it is supported? New to Mac's.
    Apple please advise.

    Apple does not respond in these forums except occasionally an Apple employee will stop by. If you want to contact Apple, use the contact us link at the bottom of this page.
    With respect to your question "When will Windows 8.1 be supported on Boot camp 5?" you are asking us to speculate as to when Apple will release their drivers supporting Windows 8.1. We do not know, and we can not speculate as to when. From the terms of use of this forum:
    "Unless otherwise noted, do not add Submissions about nontechnical topics, including:
    Speculations or rumors about unannounced products."
    The planned dates of production or release of Windows 8.1 drivers are speculation about the drivers.
    With respect to your other question, "Do I return the Windows version and try to download 8.0, or wait it out until it is supported? New to Mac's.". I answered you.

  • How do I turn off authentification on a brand new Mac Book Pro

    How do I turn off authentification on a brand new Mac Book Pro?

    Every time my husband does something like change the name of a file, he has to put in an authentification password.

  • I have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

    i have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your Mac and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    Once you have successfully done that you can go ahead and choose Erase and Sync when you plug your iPod in.
    B-rock

  • IPhoto missing from a brand new mac book pro running on Yosemite

    I have a brand new mac book pro, and trying to open iPhoto I receive the message " in order to open iphoto, you need to update to the latest version."  However, when I "Search App Store" I receive the message "Not Available, the item you've requested is not currently available in the U.S. store." Does this make any sense? How do I get iPhoto??

    read the answer to this thread - Why won't my iPhotos open? - ignore the thread jackers who pile on after the answer
    LN

  • I have a brand new mac book pro and suddenly I have a pixelated huge red diamond that showed up centered on my desktop.  What is it and how do I get rid of it.

    I have a brand new mac book pro and suddenly I have a pixelated huge red diamond that showed up centered on my desktop.  What is it and how do I get rid of it.

    No idea, take it back to the store, preferably with a camera shot or a command shift 3 screenshot
    Good Luck.

  • HT1277 Mail has gone crazy. Header's and messages are mixed up. New Mac Book Pro. Migrated files from Time machine running snow leopard. Reinstall or new computer needed?

    Mail has gone crazy. Header's and messages are mixed up. New Mac Book Pro. Migrated files from Time machine running snow leopard. Reinstall or new computer needed?

    Ok; I'm not sure what you're doing.    36 hours is rather long.  Seems like a new migration.  Not what I intended.
    Here's what I intended: from the newly-migrated and apparently-corrupt environment, create a new user, not related to any existing user, nor any migration-created user, or any other user for that matter.  That is, use  > System Preferences > Users and Groups, authenticate yourself by clicking on the padlock, and then click the + and create a wholly new user.  Then log in under that user and establish the mail access.
    36 hours?  I'm wondering if there's an error or an exceedingly slow network here?  Or a really, really slow disk?  Or a sick backup?  (WiFi isn't the path I'd usually choose, either.)
    Failing the attempted second migration, I'd try a different tactic.  Does your existing (old) system work?   If so, I'd bypass the backup and connect an external (scratch) USB disk drive to the (old) sstem and then boot and use Disk Utility booted from the installer DVD disk or boot and use Disk Utility from the recovery partition or booted from a recovery partition created on some other external storage (details here vary by the OS X version and what hardware you have), and perform a full-disk backup of your original internal disk to (scratch) external storage.  (Make sure you get the source and target disks chosen correctly here; copying the wrong way — from the scratch disk to your existing disk — will clobber your data!)  In esssence, this will clone your existing boot disk.  Then dismount the (formerly-scratch) external disk, transfer it over to the new system, and use it as the source of the migration, by performing a fresh OS X installation on the new system.
    Target Disk Mode is also sometimes an option for accessing the disk for a migration, but that requires the right cable, and requires systems that have the same external connection; newer MacBook Pro systems use Thunderbolt for this, and older systems tend to use FireWire.  And I'm guessing you don't have compatible hardware.
    The details here can and do vary by your OS X versions and your particular Mac systems — if you'll identify the specific models and hardware, somebody might be able to better tailor the above (fairly generic) sequence to your particular configuration.

  • Why is my brand new mac book pro's fan running i just turned it on

    I just turned on my new mac book pro. battery was dead so plugged it in and the fan or something is constantly running. its very noisy is this normal?

    Reset the #1 SMC
    >>Instructions to reset SMC
    ..Step by Step to fix your Mac

  • Trying to install Deskjet 3054A wireless printing with brand new Mac Book Pro

    Hello,
    I am trying to set up the wireless printing function on the Deskjet 3054A with a new Mac Book Pro, but not having any luck. When I connect via the USB the printer shows up, but once disconnected there is no communication. I tried to get the updated driver on the HP site, but nothing ever downloaded and it kept taking me to the setup page. 
    Is this All-In-One compatible with the new Mac OS 10.10 for wireless printing?
    Thank
    Scott

    Hello Sabuff,
    Welcome to the HP Forums.
    I see that you are having some connectivity issues to you Mac 10.10.
    Just so you are aware, the printer does not have a full feature software and driver package available for the Mac 10.10 operating system.
    You can however try the HP Printer Drivers v3.0 for OS X.
    Please feel free to write me back with any other questions or concerns.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

Maybe you are looking for