Brand new Mac Book with an existing user account

My parents just bought me a brand new Mac Book, it was never opened. I followed the instructions on installing everything, but when I turned on my Mac, an account was already set up titled "Sarah Cook's Mac Book"..there was a username and it asked for a password. My name isn't Sarah Cook..and I didn't create any account. I reinstalled all the software, and it still asked me to log in with that same account.
My question is..how do I reset the whole system OR delete an existing account that isn't mine?

Hi peachsnapple,
Welcome to the forum.
If this was a brand new MacBook then there would be no accounts created. On startup you would have been taken to the Welcome Screen and then taken through the steps of creating the first admin account in your name.
The fact that you are seeing an account in the name of Sarah Cook tells me that this is not a new MacBook. Even if it was an Apple Store reconditioned MacBook you still would not have an account already set up.
Are you certain that your parents bought this brand new? Perhaps it was an ex-display model and they got a good deal which would then explain why there is an account already created.
It's important to find out as this may affect your warranty.
Kryten

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Brand new Mac Book with an existing user account

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