Brand new MacBook Air fails to shut down
I took ownership of a brand new 13" MacBook Air on Friday 15th, have been trying it since then and found that on occasion it hangs during the shutdown process. This has happened five times in two days of use (it's now the 17th). The only way to get the MBA to shut down is to hit the start button for an extended period otherwise it will sit spinning for eternity. I have experimented and tried to shutdown programmes first before shutting down the MBA, but this doesn't appear to help.
I have only installed a few programmes on the MBA since receiving it, (Lightroom and 1Password), everything else is as it was when it was delivered, brand new. I purchased it via the online store and requested that it was upgraded with 8GB RAM and a 1.7GHz processor, so it came from China with these upgrades carried out.
Could this be a memory problem? I understand that MBs can be fussy about what type of memory is installed. It seems odd as the memory was installed in the factory.
Should I do a VRAM and/ or PROM reset? Are either of these responsible for controlling shut down procedures?
It is very disappointing as I had been really looking forward to getting the MBA and I am concerned that this might be an inherent fault with this particular machine. Any help would be appreciated. I will contact Apple Support as I have 90 days phone support, but I thought I should try you all first.
Chris
RAM should not be a factor for a brand new Mac. Third party software is often the culprit.
Make sure to log out of 1Password before shutting down > https://discussions.agilebits.com/discussion/5265/1password-cancels-logout
Tip ... there's no need for a third party password manager. The pre installed Keychain Access app can do that for you.
HD > Applications > Utilities
How to manage passwords with Keychain Access | Macworld
Similar Messages
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I gave the command to shut down, but all that happened was the the dock cleared, leaving nothing but the wallpaper behind along with a moving pointer. I got it yesterday, so it's brand new. What could be the problem?
Hi b,
Hold the power button down for 5-10 seconds and it will shut down. Wait a minute or so before starting up again. -
My brand new MacBook Air won't turn on all the way.
Hi my brand new MacBook Air won't turn on all the way. If I try to restart it or shut it down, it will go like it is starting up, but goes to a gray screen and stays there. I can see the mouse and move it, but it won't turn all the way on. What is wrong with it? It had been working fine since I got it, but today it hasn't been.
You may have to see if troubleshooting this issue can help, though the instructions on a process of elimination by symptoms are tedious in the following support article, and are suggested to be performed ahead of trying the process described in the title.
•Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
For the actual SMC reset, note subsection in above, instructions click-open on blue text:
>Resetting the SMC on portables with a battery you should not remove on your own
If the computer does not shut down, and just hangs there, try pressing the power button down for 15 seconds. Check the suggestions in the above article to see if any of them can be used, if the computer will power-up.
There is another item that sometimes can help, but the main issue you say could be resolved by the SMC reset; this other thing is involved NVRAM (non-volatile random access memory) so here's an article about it.
•About NVRAM and PRAM:
http://support.apple.com/kb/HT1379
>Resetting NVRAM/PRAM opens in above, click-to-see instructions on how to reset.
You may have to call ahead to the nearest Apple Store for an appointment to see a Genius; or at authorized reseller, their service product specialist who should be trained to understand how to proceed, just in case there is a hardware issue behind the symptoms. When you call, be sure to have the serial number and purchase date available, when you call an official store.
Or use the 'Apple - Support - Contact Apple Support' to start the process...
http://www.apple.com/support/contact/
Hopefully this helps somewhat.
Good luck & happy computing! -
I cannot install replacement cs6 download on brand new macbook air
I recently just bought a brand new macbook air and I need to transfer CS6 master collection to it. I tried downloading the file adobe provides but it only installs for a few minutes and then just stops. What can I do?
run the cleaner and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if that fails AND there's no error message, Troubleshoot with install logs | CS5, CS5.5, CS6, CC -
Brand new MacBook Air came out of box damaged?
I purchased a new early 2014 13" MacBook Air last week, and I'm already having troubles with it.
I noticed the minute I opened it that there was a small chip on the edge of the laptop near the trackpad and decided to just deal with it cause I thought the genius bar workers might blow me off or accuse me of somehow doing it. Tonight I was working on assignments when I shut the laptop and realised that the screen was very very slightly misaligned on the edges, and then when I flipped it over I found that the bottom casing had lifted on one side near the plastic hinges.
It hasn't left my room and I am very gentle with all my apple products. No one else has touched it, either.
I feel like if I pay $1,400, the product I buy should be pretty flawless?
I'm just looking for reassurance that going to the genius bar is the best thing to do (I've booked in for Saturday). I am also wondering if they replace it, will they give me a refurbished product instead of a brand new MacBook Air?
Thanks ☺️You have a 14 day return policy if you purchased the MBA from Apple. If your MBA meets that criteria, return it.
Ciao. -
Brand New MacBook Air Randomly Resetting (IMO WiFi Issue)
Good evening,
My problem is as follows:
I purchased a brand new Macbook Air last week and since the get go have been having issues while transferring large amounts of data over WIFI. The issue is that it seems when there is no activity (I leave the files transferring and have no interaction with the computer) and the files are transferring, some sort of error occurs and creates the system to panic and subsequently reboots.
I have contacted Apple, and they ran me through a few common procedures (Reset SMC, RAM, Disk Repair, etc...). On my own I also ran the Hardware Tool several times and the results was always the same (everything in perfectly working order). I also did a restore in the event that it may be some faulty system file, yet to no avail as the problem persists.
As per my title, I believe it has something to do with WiFi card, as I even disconnected all peripherals (USB Apple Keyboard & My Passport External HDD), yet again and as mentioned above the system continues to reboot without any apparent reason.
Below is a copy of the log, certain information has been changed such as UUID, but everything else is as is.
Could it be a hardware problem? As I am only seeing (as of now) this happen whenever I leave the computer and it is downloading a file.
Interval Since Last Panic Report: 23182 sec
Panics Since Last Report: 4
Anonymous UUID: XXXXXXXXXXXXXXX
Mon Jan 21 14:24:33 2013
panic(cpu 1 caller 0xffffff80004b7e75): Kernel trap at 0xffffff800078cf07, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000086, CR3: 0x00000000026f0000, CR4: 0x00000000001606e0
RAX: 0xffffff80e9cbd190, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80f0a6b1e0, RBP: 0xffffff80f0a6b240, RSI: 0x0000000000000000, RDI: 0x000000000025ed54
R8: 0x00000000000001f4, R9: 0xffffff80f0a6b424, R10: 0x0000000000000000, R11: 0x0000000000000073
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff80e9cbd100, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff800078cf07, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000086, Error code: 0x0000000000000002, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80f0a6ae80 : 0xffffff800041d626
0xffffff80f0a6aef0 : 0xffffff80004b7e75
0xffffff80f0a6b0c0 : 0xffffff80004cd3bd
0xffffff80f0a6b0e0 : 0xffffff800078cf07
0xffffff80f0a6b240 : 0xffffff80005d9cea
0xffffff80f0a6b490 : 0xffffff80005d4a33
0xffffff80f0a6bb40 : 0xffffff80005ca16f
0xffffff80f0a6bb90 : 0xffffff80005ca3f0
0xffffff80f0a6bda0 : 0xffffff80005c9fcd
0xffffff80f0a6bdc0 : 0xffffff800055e14c
0xffffff80f0a6bdf0 : 0xffffff80005404db
0xffffff80f0a6be80 : 0xffffff800053e681
0xffffff80f0a6beb0 : 0xffffff80005388ac
0xffffff80f0a6bf60 : 0xffffff800053f399
0xffffff80f0a6bfb0 : 0xffffff80004b2957
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C3103
Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXXXXXXX
Kernel slide: 0x0000000000200000
Kernel text base: 0xffffff8000400000
System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXXXXX)
System uptime in nanoseconds: 2149794356756
last loaded kext at 1064596934653: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f81ffd000, size 229376)
last unloaded kext at 548151213734: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f81f14000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.81
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.0
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f17
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.15)
Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a120000 / 4
USB Device: Microsoft® Nano Transceiver v2.0, 0x045e (Microsoft Corporation), 0x0745, 0x1a121000 / 6
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x1a122000 / 5
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 4Here is another log. Directly referencing AirPort.
Mon Jan 21 12:57:14 2013
panic(cpu 0 caller 0xffffff8022ab7e75): Kernel trap at 0xffffff7fa3fe8412, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffffffe4316dbf, CR3: 0x000000002449d000, CR4: 0x00000000001606e0
RAX: 0x0000000000000046, RBX: 0xffffff80376fd000, RCX: 0x0000000000000040, RDX: 0xffffff8035b4db80
RSP: 0xffffff8111e93e60, RBP: 0xffffff8111e93e80, RSI: 0x000000000000145e, RDI: 0xffffff8036391600
R8: 0xffffff802307ded0, R9: 0xffffff80341bd6e8, R10: 0xffffff80230bdc20, R11: 0xffffff802307de88
R12: 0x0000000035b2f641, R13: 0xffffff8035b46d80, R14: 0x0000000000000008, R15: 0xffffff8036044000
RFL: 0x0000000000010206, RIP: 0xffffff7fa3fe8412, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffffffe4316dbf, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8111e93b00 : 0xffffff8022a1d626
0xffffff8111e93b70 : 0xffffff8022ab7e75
0xffffff8111e93d40 : 0xffffff8022acd3bd
0xffffff8111e93d60 : 0xffffff7fa3fe8412
0xffffff8111e93e80 : 0xffffff7fa4000635
0xffffff8111e93f00 : 0xffffff7fa3fea780
0xffffff8111e93f20 : 0xffffff8022e4928a
0xffffff8111e93f60 : 0xffffff8022a3dcde
0xffffff8111e93fb0 : 0xffffff8022ab2957
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Brcm4331(612.20.15)[6AE73EF5-05CC-3FC4-8D4F-1506DFE72D 0B]@0xffffff7fa3fba000->0xffffff7fa41b2fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[7EECA562-F708-37FF-9757-CA9C98939903]@0xffff ff7fa3044000
dependency: com.apple.iokit.IO80211Family(510.4)[3846178D-C705-39A8-8685-480C05F7BBE0]@0xff ffff7fa3f54000
dependency: com.apple.iokit.IONetworkingFamily(3.0)[FE3163C6-2874-3843-A96F-5DB796ED27CA]@0 xffffff7fa3f29000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C3103
Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXXX
Kernel slide: 0x0000000022800000
Kernel text base: 0xffffff8022a00000
System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXX)
System uptime in nanoseconds: 12893828679492
last loaded kext at 480561254058: com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5 (addr 0xffffff7fa44a6000, size 106496)
last unloaded kext at 766593838911: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fa3ec7000, size 57344)
loaded kexts:
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AGPM 100.12.81
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0 -
Can i install windows 7 via bootcamp (on my MB Air) while using remote disc? I put the windows 7 disk in my macbook pro drive, and connect to my brand new macbook air via remote disk. In bootcamp (on my air) i allocate the partition, then i click install, and bootcamp will not see the disk from my macbook pro's drive. How do i get the bootcamp assistant running on my MB air to automatically find the disk in my macbook pro with the ISO image of windows 7? The remote disk on my air can find the cd but bootcamp will not begin installing it. Anyway to do this without buying the damned usb drive?
I don't know first hand if you can use the Remote Disk option with Windows but as of 10.7.2 you can now use BCAssistant to make a bootable USB (thumb drive or external disk) W7 installer with the Boot Camp drivers installed also. Have you tried that yet?
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i want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?
This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6. -
I have latest version of Mountain Lion on brand new MacBook Air but can't install Adobe Flash Player from Adobe website as it always times out with error message...?
OK...I have tried to download from:
get.adobe.com/flashplayer/
It tells me that the Adobe Flash Player is version 11.5.502.146
Intel based Macs
Browser: Safari, Firefox, Opera
I click Download now (I don't have any antivirus software running or a firewall)
The screen then changes to say:
Thankyou your download will commence immediately...
Then I get a nes screen with message:
Request Timeout
The server timed out while waiting for the browser's request.
Reference #2.c29aef50.1359298991.0
I have also tried installing a differnt version by clicking on the "Different operating system or browser?'' and
selecting
Mac OS X 10.6 - 10.8
Flash Player 11 for Mac OS X 10.6 - 10.8
The same thing then happens...Thank you. Your download will start immediately...then about 20 secs later
Request Timeout.
Reference #2.c29aef50.1359299497.0
That's as much as I know... -
My Macbook air (late 2010) shuts down randomly!!
Need some help here!! My Macbook air (late 2010) shuts down randomly, sometimes it won't even power on. This happened to me one morning, then at night try turning it back on, it went back to normal, I didnt do anything to it. Today it did it again but it went back to normal few minutes later after hitting the power buttom more than 10 times
Hi Argenisss,
I'm sorry you are having issues with your Macbook Air. Since your post indicates you have the latest version of the operating system, I would suggest resetting the System Management Controller (SMC)
Intel-based Macs: Resetting the System Management Controller (SMC)
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Another troubleshooting step would be to reset the PRAM as well:
About NVRAM and PRAM
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
You can read more details by clicking on the two links above, but these would be two good troubleshooting steps to try.
Hopefully, this information will help ....
- Judy -
MY macbook Air just started shutting down suddenly
MY 2011 Macbook Air just started shutting down when I watch Hulu and Skype. What is wrong?
It turns back on fine then within 15 mins, it'll shut off completely. So far, it only shuts off when I'm using Skype or watching videos...After it restarted, did you see a dialog box resembling this one:
If so, next time it occurs click Report...
Before you send it to Apple, copy the text of the report. Paste it in a reply. Remove or obscure any personal information, should it appear. -
My macbook air will not shut down or restart
my macbook air will not shut down or restart, but it will go to sleep. what can i do to fix this ?
correction its a macbook pro
-
Internet slow on my brand new macbook air
Hi my internet is very slow (almost unresponsive) when loading pages on my brand new macbook air.
The internet in my house is working fine. I can still stream movies on other devices with no problems.
Any and all help would be appreciated. Thank you
-SarahHave to say comparing this thread to many others that it isn't just the internet and wireless connection. I'm just about ready to throw my new Macbook in the garbage as this has been an ongoing issue since I bought it. And it's not the connectioon as anyone else coming in to our home is able to connect easily, Google TV runs just fine, the only device with issues is the MacBook. The hours I waste waiting for pages to load or trying to reconnect are numerous. Very dissappointed.
While this thread had a happy outcome, most of the others are like my situation where the problem doesn't get resolved. If the standard PCs and windows can work fine why doesn't a Mac. I feel duped and dumped twice as much money into a device that doesn't work as good as the less expensives laptops with Windows.
Frustrated -
Brand new macbook air came with bookmarks filled already - is that how they come?
Does a brand new Macbook Air come with the bookmark already filled with web sites?
There are some sample bookmarks to get new users started. Things like Apple, CNN, Wall Street Journal, etc.
-
Why mu brand new macbook air always black screen while i use it with battery?
why mu brand new macbook air always black screen while i use it with battery?
Press F2 key couple of times.
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Is the battery charged?
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.
Best.
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