Brand New MacBook freeze during updates.

Hello everyone,
I bought a macBook about a month ago and everything was going perfectly well until the first update notification came out. Indeed, even after letting my MacBook on all the night, the updates were still on "initializing updates" the next morning.
I noticed it happens only for Mac OS X update (10.5.4). Indeed all others updates as itunes for exemple seem to work well. Anyone has an idea on how to fix it ?

Thanks for your help.
I actually found the answer on this topic:
http://discussions.apple.com/thread.jspa?messageID=7630125#7630125
Someona had the same problem than me. The file was corrupted i just had to download it manually.
Thanks again i love my macbook and my problem is solved. Cheer!

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Brand New Macbook Freezing / Faulty Adapter

Hopefully someone out there can help me..
I was given my Macbook Pro as a gift from the parents back in October last year. I remember it freezing on the first or second day of having it, but anyway.. since then it has been fine, until now!
About a month ago, I had my Macbook on the bed & I actually dropped it onto the floor [it worked fine] however, the magsafe charger has been faulty since. I have to wiggle it about to get the light to stay green/orange & sometimes it flickers faintly & the icon switches from charging to just normal on screen. Can someone tell me if I can get a new charger from the Apple store? I have the standard 1yr Warranty.
The other problem, which ONLY occurred this last 2 weeks is that my Macbook will just freeze. No wheel, it will just show the cursor where I last had it & NOTHING will work. I have to hold down the power until it switches off. I send a report to Apple [whatever this means] and sometimes it'll just freeze again a few minutes after. It has even froze on the actual loading up screen [with the white apple/loading icon]. Most of the time my Macbook freezes, I don't even have ANYTHING open.. which I'm guessing is bad news! I used to play my Sims 3 game smoothly before, however, now it also freezes a couple of minutes into it - so I've given that up!
I keep sending these reports & when I restart my Mac, about 5 minutes of using it [IF I'm lucky not to have the thing freeze on me] I'll get the ''You need to restart your computer'' message - and this also, just freezes up my screen. I was sending an e-mail earlier & half way through writing it, it happened & I lost everything! There is NO overheating/unusual noises.. the only time my mac heats up is when I'm using Final Cut / Sims, but even then it doesn't heat up more than usual..
I'm getting annoyed now because I have 2 x 3500 word essays to write & it is very annoying having to autosave every 2 minutes! Help!!

Welcome to Apple Discussions!
Your Mac should never freeze. There could be any number of causes, and the drop could be a factor. Unfortunately, the 1 year warranty does not cover accidental damage, although you may have homeowner's or renter's that does.
Since the freezing was present before the drop, it could be hardware or software related. A good place to start might be with the Apple Hardware Test, which is located on one of the gray system discs that originally came with the computer. Run the extended version if you can.
If the AHT runs to completion, see if it gives you any error codes that would indicate a hardware problem. If you get any, call Apple and tell them. Error codes indicate a hardware problem which Apple hopefully will be able to fix under your 1 year warranty.
If you cannot even run the AHT because your Mac freezes, then that in itself indicates some sort of a hardware problem, and again, you will need to call Apple about it and see if you can arrange for repair.
It's possible that the freezing and the kernel panic message you received may relate to your RAM not being well seated, so you might want to try reseating it. Instructions will be in your owners manual.
Here is a guide for troubleshooting kernel panics:
http://www.thexlab.com/faqs/kernelpanics.html
If none of this has helped, you might want to try reinstalling the OS.
As for the MagSafe adaptor, you want to try a different one just to be sure the damage is to the adaptor and not to the port in the computer. Here is a link for troubleshooting these:
http://support.apple.com/kb/TS1713
Do you have access to an Apple Store? If so, it might be quickest to make an appointment at the genius bar and get them to help you with this. They have a hardware test they can run from the store feed, and they would know what to check.
Good luck!

Brand new macbook pro -- installed updates, now it won't boot

I just got my macbook pro yesterday, and ran system update. I also migrated my old apps over. I left it to install over night. This morning, I check on the install, and it's showing the grey screen with an image of the power button and the instructions to turn the computer off and on. I did so, but got the same message 3 times. Any advice before I call apple?

Just thought I'd update everyone on what happened (which I now know is a kernel panic)
I came home from work, and used my OSX disk to repair permissions and the disk. Figured the problem would be solved. The problem continued. So I reinstalled OSX. Still experiencing the KPs upon boot up. So I gave apple a call and was instructed to do a hardware test... except now the macbook was no longer reading the disc. The tech decided that it was most likely a hardware problem and set me up with a replacement.
I do wonder what the hardware test would have shown, but hopefully this new macbook will be free of hardware issues!

Brand New Macbook Freezes On Start Up!

i had to make a new thread for this
just got my macbook last week
and now it freezes when i turn it on
it shows the first grey apple logo screen
and then goes to the second blue screen and freezes
i have tried everything in the manual to resolve this, but nothing
i know if i reinstall the OS that will probably fix it, but it's just a **** hassle
i am a new user, and this is not very promising of apple
should i reinstall or go to the apple store and demand a new one and complain like a mad man?

Hi danno2022!
If you just purchased your machine, it's still with the return policy window. Where did you purchase it from? I'd recommend taking it back to the Apple store you bought it from (if you did), have a Genius take a look at the issue, verify it and then offer a solution. That solution may involve a replacement, but it'll be there discretion (obviously).
Did you recently install anything or run any updates? Was the machine functioning fine before the update(s) only to exhibit this issue afterwards?
As for the "complain like a mad man" approach, as someone who use to work in retail... you may wish to slightly alter your plan. While you're no doubt upset and disappointed, which I don't blame you, going in to chew someone's head off when all they're trying to do is "help you" is a pretty tough scenario. I took care of everyone that I could, when I could, but it was always easier and quicker to ensure the people that were cool and level headed got resolved. Sometimes the "mad man" just cannot be appeased, despite my best efforts. Food for thought!

Brand new Macbook Air 11 - Updates install issue

Just purchased MBA 11 2.0 8GB 256GB and so far I'm getting frustrated.
First off I'm surprised it doesn't come with Mountain Lion installed and second I can't do the system updates to take it from OSX 10.7.4 to 10.7.5.
The download isn't the issue, it runs and unexpected error each of the 3 times I've tried it.
Again the downloand happens with no issues, it's when I go to install the updates that the "unexpected error" occurs.
Apple care is closed, please help. I need to use this Sunday evening to get this done as I have a full work schedule.
Thanks in advance!

If the problem is happening during the installation, then it could be related to errant permissions.
Repair your disk permissions, and verify/repair your startup drive. To do all of these, you can't be booted to the drive you wish to repair (unless you are only doing a permissions repair).
Boot to the recovery partition, by holding down the OPTION key, whilst booting to invoke Boot Manager. Choose the Recovery drive from the list of boot drives, then permit to boot. Open Disk Utility, then highlight the main startup drive, and then select "repair permissions" under the First Aid tab. After completeion, select "verify disk" and run the check. Lastly, (if Verify Disk reports any poblems, run "repair disk". Exit, shutdown and reboot normally. Retry your update.
This procedure is one that many people follow before any system updates. When one forgets to do so, it can often lead to permission related stalls during an update.

Brand new Macbook Pro freezes after iTunes-update??

Updated itunes to 10.5.1 last night and now itunes and my brand new Macbook Pro freezes whenever I open iTunes. I got it last week and it has worked perfectly, but now it freezes and has trouble finding the wifi. What to do?? Can I somehow undo the update?

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

Brand New MacBook Pro Freezes When Playing Games

My sister recently received a brand new MacBook Pro courtesy of the University of Arizona and already she is having problems. When my sister plays a Java based game utilizing the Open Gl graphics plugin her computer will sometimes freeze after the graphics become distorted. during the freeze only the mouse will move and everything else is unresponsive, the only solution is to shut of the computer using the power button. All the updates have been installed and this doesn't happen any other time then when playing that game. This neither happens on her PC nor does it mine playing the same game. I'm not sure what the problem is and I would appreciate any help.

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

I bought a brand new macbook, but it keeps asking me to update, but the email is "associated with another account" Help!

So I bought a brand new macbook from Amazon, and it came factory sealed (Not my first time buying a macbook, last one I bought was from Apple directly) but after I got this, I put in my apple I.D. and it told me there were updates available. I told it to go ahead and update, and it updated about half of the list, but the essential stuff (pages, notes, etc) it says "This software was installed using another Apple I.D. Please logon with that I.D. to install the software." I'm a bit baffled by this as it is a brand new mac and so I don't know why anyone else's I.D. would be logged into this mac. I'm not really worried about it though, as I don't really need to update my pages, etc, as I like what I have, but I'd love for this stupid "updates availble" popup to stop popping up every freaking day!!!
Anyone have any suggestions on finding out how to either gain access to update, or get rid of that "other" i.d. that is somehow associated with my brand new macbook?
I'm running OSX 10.9 if that is of any consequence.

Then it simply was NOT Brand New. Doesn't matter what the box looked like when you got it or if you went through the setup pages when you first turned it on. If it is registered to some other Apple ID then someone else had originally registered it and locked it to there ID.
Type in the serial number of the system into this page.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
And see when it was originally registered.
Then send it back to Amazon as Used.
LordRavenWolfe wrote:
So I bought a brand new macbook from Amazon, and it came factory sealed (Not my first time buying a macbook, last one I bought was from Apple directly) but after I got this, I put in my apple I.D. and it told me there were updates available. I told it to go ahead and update, and it updated about half of the list, but the essential stuff (pages, notes, etc) it says "This software was installed using another Apple I.D. Please logon with that I.D. to install the software." I'm a bit baffled by this as it is a brand new mac and so I don't know why anyone else's I.D. would be logged into this mac. I'm not really worried about it though, as I don't really need to update my pages, etc, as I like what I have, but I'd love for this stupid "updates availble" popup to stop popping up every freaking day!!!
Anyone have any suggestions on finding out how to either gain access to update, or get rid of that "other" i.d. that is somehow associated with my brand new macbook?
I'm running OSX 10.9 if that is of any consequence.

ITunes freezes my brand new Macbook

I have a brand new Macbook Pro, 15", the harddrive is an SSD.
All software is up-to-date
From the moment I took it out of the box, iTunes has completely locked up my Macbook, requiring a hard shutdown or a force quit (that sometimes takes upwards of 10-15 minutes) to return everything to normal.
iTunes is the only program that causes this.
I have tried revalidating the permissions. I have deleted the iTunes files and let it rebuild them. I have uninstalled and reinstalled iTunes. I have tried various combinations of programs running. Even with iTunes being the sole thing running, my entire macbook freezes. The sound keeps playing, the cursor keeps moving, but nothing can be clicked till about 30-60 seconds goes by and it unfreezes for a second or 2, then it freezes again for another 30-60 seconds.
It's been 2 weeks of this. Is there any sort of fix coming? I can't imagine I will be keeping this macbook if it is incapable of running software i need for my iPhone and iPod.

Well, I discovered the problem with mine.
Last.FM
When iTunes opened, it opened the Last.FM program automatically. That is what was making it hang.
I deleted Last.FM and downloaded iScrobbler for MAC OSX instead and that seems to have done the trick. It's nice to have full functionality, finally.
Not sure if anyone else has Last.FM, but if you do... that might be the issue.

Brand new macbook pro keeper keeps freezing

Hello,
I got a brand new macbook pro less than a week ago and already it is acting up. It keeps making these clicking sounds that seem to originate from the top right corner of the keyboard (where the power button is). Also, I'm constantly getting the spinning rainbow wheel, even though the only applications I have open are pages and safari. When the spinning wheel starts, I can't even access force quit. I tried rebooting my computer but things are still freezing (even now I'm getting the wheel every couple of words that I type). This is all very frustrating. I feel like this shouldn't be happening, especially based on how much I paid for this computer. I also tried running the 'verify disk permissions' in disk utility and it came up with a bunch of problems (I don't know if that's normal or not)
Help?

Make an appointment online at the Genius Bar of your local Apple Store and take it in. They should be able to get you going.
cornelius

Brand new MacBook Pro updated to Lion now it is so slow

Hi Everyone,
I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
Can anyone suggest what the cause of this may be and and changes I should make.
Thanks

lhmac wrote:
Hi Everyone,
I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
Can anyone suggest what the cause of this may be and and changes I should make.
Thanks
Have you installed any programs since you got the Mac? Also look to the right of the page and you'll see a list of posts under 'More Like This'. Have a read trough them to se if you can find solutions on issues similar to yours.
Pete

Brand New MacBook Pro. Won't Update

Hello
Setup my brand new MacBook Pro 13" Retina 2.5Ghz 8GB Ram today.
Current OS: OSX Mountain Lion 10.8.1
Would like to update to OSX 10.8.2 but the update does not show in the App Store.
I downloaded the files from here http://support.apple.com/kb/DL1581 but does not work as i get a "This Volume does not meet the requirements" and so can't update.
How can i fix this. Thanks.

Think i solved my own problem.
Am I correct in thinking that Apple have installed a special build of OSX 10.8.1 on MacBook Pros and have not yet released an update for 10.8.2 on MacBook Pro?
Amazining that i can never find anything i need untill i created my own topic and then what i need meraculously appears in the related topics!

Brand New MacBook Pro keeps freezing

I have had my brand new MacBook Pro for about four months now and out of the blue, it will freeze up for about a minute or so randomly with no warning. I have run Disk Utility already along with restarting it, but it still freezes. Any ideas on to what is causing it?
Thanks!
Dave

Impossible to say without any information. You may want to keep Activity Monitor open (Applications-Utilities-Activity Monitor) and see if there is anything that uses a lot of % CPU and/or RAM. Check to see how much free RAM you have, if it's below 500MB that could be a problem, it simply means you are using all the available RAM.
Your machine is covered by the warranty too, so you may want to visit your local Apple Store and have a Genius look it over.
BTW when posting a problem, please let us know exactly what you are doing when the problem occurs, including what apps, version numbers etc. and specifics about your computer. Something like, "Yesterday afternoon and this morning while using Excel (Office 2011) on my 2010 15" MBP with 4GB RAM and 500GB HD my system......" That way we have the who, what and when.
Roger

Brand new MacBook no longer working

I just got my gf a brand new Macbook Pro w/ Retina about 2 weeks ago. She's barely been on it, but it's been working fine during the few times she has been on it.
Starting yesterday, she noticed that she couldn't even boot log in because it would keep bringing her to a screen where it shows a disk, and it would basically freeze on her there. The only few things that she's done since she had it was set up her Apple ID and browse the Internet for the most part. I've installed Microsoft Office and that's the only thing that's been installed thus far.
Here's where I'm at now though. I've tried rebooting the MacBook Pro into OS X Recovery, wiped the HD using Disk Utility, and tried reinstalling Mavericks. Now it's giving me the "Install Failed. OS X could not be installed on your computer" error.
Not sure where to go from here, and I really don't feel up to going to the one and only Apple Store nearby, considering it's always a little aggravating to get in and out of that area.
Some other people who experienced this issue talk about a default installation DVD that came with their MacBook, but I've just bought 2 MacBook Pros and neither one of them came with a DVD. I don't even know why it would, considering there's no DVD drive. So what the ****?

Welcome.
1) Apple Support Communities are user-to-user support forums, not official Apple Support. It's late on a Friday night/early on a Saturday morning in North America, where many of the most dedicated ASC patrons reside. Many are off-line, doing something else, or asleep. If no one viewing the forums reads your post and has any suggestions, then you won't get any answers.
2) You've posted in the OS X Mavericks forum. That's not necessarily the best place for posting a request for help concerning what appears to me to be a hardware (hard drive/SSD) problem on your MacBook Pro Retina. MacBook Pro would be a better choice.
3) Based upon your diagnosis and actions already, I doubt there is anything anyone here can do to fix your computer. Since it's relatively new, use the warranty. If you're in the US, and still within the first 14 days, you can even return the computer for a full refund. You're still covered under the initial 90-days of free phone support too, so try that first, if you're not near an Apple Store. http://www.apple.com/support/contact/ Or click on the Contact Us link at the bottom of any Apple Support Community page. Or just take it to an Apple Store or other Apple-authorized repair facility.
4) I can't speak for everyone here, but I scan the forums for new unanswered posts, in an attempt to offer assistance, so I rarely bother to read the new messages that already have responses, especially multiple responses, unless it's a request where I might have specialized knowledge of the OS, the program, or the specific hardware. Because you've self-replied several times in the same thread, I think some people (far better qualified to offer assistance on your specific issues) here would assume that you've already gotten several replies.

Strange wifi problem on a brand-new MacBook Pro

Hey there, I'm new here. Desperation has got the better of me, and I hope I can get some advice.
So, last sunday I bought a brand new 13" MacBookPro with 2.8g i7 processor and 10.7.2 OS (I can't update to 10.7.4 because System Update tells me the download has been tampered with or corrupted after I waited 2 hours for it to finish, but I'm trying a direct download from the website). Here's the exact product: http://www.amazon.com/Apple-MacBook-MD314LL-13-3-Inch-VERSION/dp/B005CWIZ4O/ref= sr_1_5?ie=UTF8&qid=1340301247&sr=8-5&keywords=macbook+pro+13
Everything is all perfect except for a strange wifi problem. Note that the wifi does not turn-on or off, it doesn't disconnect after 'sleep', it doesn't get less speed, it doesn't constantly leave a preferred connection (once I chose my home wifi it always connects to it no problem). The wifi bar is always full. What is wrong is that the internet is kinda 'glitchy'. The best metaphor I can think of is that it's like a car that has to be pushed down the road before the engine can start. Please, bear with me because this is kinda hard to explain and I'm not good at tech lingos.
One of the symptoms is browsing can get really slow and inconsistent, almost as if the wifi gets turned off in the middle of browsing. For example: if I look something up on Google and then open 5 new tabs, probably only 2 or 3 of those tabs will eventually load while the other two will not get past the long 'http:.......google.....etc etc' address and will eventually show one of those 'error loading page because there's no Internet connection' notice. This happens a lot. Sometimes I have to refresh/retry loading a page a couple of times before it finally loads, then usually everything will get back to normal and I will be able to open multiple tabs with no problem, but in a couple of minutes I would try to open another site and the problem will start again.
So I tried to see how it does with downloading using iGetter. Fortunately I also have a Macbook (white-plastic casing one) and my brother has an old 2006 MacbookPro so I can compare. With those two older Apples iGetter starts receiving data in less than 8 seconds after I click Start, while my brand-new Macbook Pro can take up to 15-20 seconds, sometimes it doesn't even start at all and I have to re-click the start button. But once the download actually starts (on my new MacBook Pro), it downloads like normal, it doesn't stop and the speed is also as good as I can get. Strange huh? Hence, like a car that has to be pushed before the engine starts.
I also tried 'speed testing' from a website with all 3 laptops. On my old MacBook and my brother's MacBook pro, once I click 'begin test' it takes only a couple of seconds of 'ping' before the download/upload speed measurements start, but with my new MacBook Pro (just like with iGetter) it takes up to almost a minute before the measurements start, sometimes it won't start at all and I have to re-start the test.
Well, thanks for reading. And hope you can help me shed some light into this. Because it is really preventing me from really enjoying my new MacBook Pro. And if this is most likely a hardware problem, I'd better get back to the store and try to get it replace or something while it's only been 5 days. *cheers*

Hey guys.. Thanks for the replies. Unfortunately, I bought the MacBook in Indonesia where there are no such thing as an AppleCare. The only option is to leave the Apple product to one of the 'Authorized Apple care centre' and have whoever do whatever to it without guarantee of success. As for returning it and getting a brand new one, I also don't know if there is such a deal here, but that's actually a good idea, will try to go to the store tomorrow. Although, I'm worried that the problem might be with OSX Lion or something and getting a new one won't help.
mark75090, I've tried resetting the router when I first noticed te problem, didn't work though. I've checked my new MacBook's wi-fi (option+click wifi bar) and it says 'PHY Mode: 802.11g', so does my MacBook and the old MacBook Pro. I don't know what those mean though, and I don't know whether or not my router is an N., can you tell me more please.. I have tried with the other two turned off, and only the new MacBook using the wi-fi but the problem persists. I have also tried connecting directly to the router, but as I described, the problem is too subtle for me to notice the difference.
Also, if I create a brand new Wi-Fi connection in network preferences and connect to my router through the new Wi-Fi profile, the problem seems to be gone for an hour or so, then it always comes back though. I have also just finally installed 10.7.4, but it doesn't help either.

Brand New MacBook freeze during updates.

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