Brand New Macbook Freezes On Start Up!

i had to make a new thread for this
just got my macbook last week
and now it freezes when i turn it on
it shows the first grey apple logo screen
and then goes to the second blue screen and freezes
i have tried everything in the manual to resolve this, but nothing
i know if i reinstall the OS that will probably fix it, but it's just a **** hassle
i am a new user, and this is not very promising of apple
should i reinstall or go to the apple store and demand a new one and complain like a mad man?

Hi danno2022!
If you just purchased your machine, it's still with the return policy window. Where did you purchase it from? I'd recommend taking it back to the Apple store you bought it from (if you did), have a Genius take a look at the issue, verify it and then offer a solution. That solution may involve a replacement, but it'll be there discretion (obviously).
Did you recently install anything or run any updates? Was the machine functioning fine before the update(s) only to exhibit this issue afterwards?
As for the "complain like a mad man" approach, as someone who use to work in retail... you may wish to slightly alter your plan. While you're no doubt upset and disappointed, which I don't blame you, going in to chew someone's head off when all they're trying to do is "help you" is a pretty tough scenario. I took care of everyone that I could, when I could, but it was always easier and quicker to ensure the people that were cool and level headed got resolved. Sometimes the "mad man" just cannot be appeased, despite my best efforts. Food for thought!

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