Brand new Macbook Pro 15"inch laptop screen randomly going black
My laptop screen randomly going black during the use of computer, but the cursor is active and it moves with the track-pad. I bought this macbook pro 15"Inch laptop just 3 weeks ago. Did anyone come across this issue? Is there any alternative for this issue?
Hello Clinton
Thank you for your prompt response. I took an appointment with Genius Bar. Yes, this is a brand new laptop purchased it online through Apple website and received it on May 29th. I started noticing this issue from last week and it is happening at least 4 to 5 times in a day.
If this is really a hardware problem, is there any chance for laptop replacement or what will they do?
Regards!
Vijay
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<Edited by Host>If you are within the first 14 days from the date of purchase, return the MBP for a refund or an exchange. If you are after the first 14 days of the date of purchase, have the MBP repaired under the warranty provisions.
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