Brand New Macbook Pro (2013) Running Slowly?

Hi,
I just bought a brand new macbook pro with retina display about 4 weeks ago (2.5 GHz Intel Core i5 processor, 8 GB 1600 MHz DDR3). My internet seems to run slowly on it. For example, it takes longer for streaming vidoes to load compared to my old 2008 basic model macbook, when connected to the same network. Also sometime email and other websites take unusually long to load (again compared to my old macbook, same network). I only have safari open with all other applications closed. Suggestions?

try changing your dns server. network - advanced - dns - then click the plus sign and add the numbers you see on the image below.
see if that helps your internet connection.

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HT201364 BRAND NEW MACBOOK PRO 2013 - WON'T DOWNLOAD MAVERICK'S FROM STORE

I have just Purchased a brand new Macbook Pro 2013 from Apple store and it won't let you download Maverick's even thought it's already installed. Does anybody know why? I originally purchased a Macbook Air 2013, which I returned for the pro model. This came with Mountain Lion, which the app store let me download Maverick's from the app store. I could also download as a backup in case something went wrong.

Welcome to Apple Support Communities
You have got a Late 2013 MacBook Pro.
That MacBook Pro needs a special OS X Mavericks version that is newer than the Mavericks version available in the Mac App Store. This is the reason why the Mac App Store does not let you download Mavericks even if you are using OS X Mavericks.
To reinstall OS X Mavericks, use OS X Recovery > http://support.apple.com/kb/HT4718 You will not be able to download OS X Mavericks from the Mac App Store until Apple launches OS X 10.9.1

Can I run OS 10.6.4 on my brand new MacBook Pro?

I am a professional photographer and one of the programs I need in order to do my job is some software from Nikon that apparently will not run on Lion, OS 10.7.3. Documentation says that it can run on OS 10.6.4, Snow Leopard.
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You cannot install any of them. As I said earlier your only options are 10.6.6 through 10.6.8 none of which are on a retail DVD.
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Clone using Restore Option of Disk Utility
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Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
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Select the destination volume from the left side list and drag it to the Destination entry field.
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I have a brand new MacBook Pro (8GB RAM, i7 Core, running Lion) and am using 3.1.3 Aperture. I have same issue as some others have mentioned elsewhere in the forum - Aperture is no longer opening, all I get is an error message. A few days ago, Aperture opened just fine (I was running Lion with the 3.1.3 version of Aperture then too), but now for whatever reason it is not. I've tried removing the preferences list (com.apple.Aperture.plst), rebooting, reinstalling the update (3.1.3), and still nothing. Any thoughts? Thank you!

Guess I should've done a little more research before I posted this but, found this, which did the trick:
For those with the same problem:
1. Navigate to: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
2. Delete the PluginManager
3. Get a new copy of the PluginManager. (You can copy one from a friends macbook) or use the one hosted here: http://qvenon.com/files/PluginManager.zip

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Hi everyone, I need some help here please!
I have a brand new macbook pro retina 13 - just bought in January this year - and have had no problems so far apart from the wifi dropping occassionally.
So I just downloaded hola unblocker for firefox but whenever I stream anything using it on netflix my fan starts whirring so loudly - it's never even made a noise before! and I can feel the base of the mac getting hotter. So I've closed hola/firefox and it stops after a minute or so. I've tried a few times again with the same problem.
I'm just using it to watch US netflix so probably not technically legal anyway.... but other friends manage it no bother - do mac's just know I'm doing something wrong? haha
Thanks for any advice.

Try running Activity Monitor (in the Utilities folder). Click the Energy button at the top and then stream a video. Watch the Energy Impact.
I suspect what you'll see is that your rMBP is doing a lot of work while you're streaming the video, and that makes it get hot. The fan struggles to dissipate the resulting heat in order to prevent damage and makes noise in the process.
It may also have a guilty conscience.

ITunes downloads fast on old Mac mini but slow on brand new Macbook Pro on the same WiFi network?

Hi all,
I have an old Mac mini that's from around 2008 and runs on Snow Leopard. I also have a brand new Macbook Pro with retina display that's running Mountain Lion. Both running iTunes 10.6.3.
I never noticed anything wrong with my MBP's connection speed until last night when I downloaded a free TV episode from iTunes. The download speed varied between 20KB/s and 40KB/s and it took me 7 to 8 hours to download a single episode. I checked my internet connection but there was nothing wrong with it, SpeedTest.net told me I had a download speed of 94MB/s and upload speed of 80MB/s, it was only iTunes that was unbearably slow.
Today I was browsing iTunes again and was planning to buy some movies, but again it took forever for the trailers to download. So I fired up my Mac mini just to see if it would be just as slow. Turned out my Mac mini could download the same trailers from iTunes at a much higher speed than my MBP (around 3MB/s on the ones I tested).
So what gives? They are on the same Wifi network provided by an Airport Extreme, and although my iPhone and iPad are also connected to it, no one else is doing any heavy duty downloading.
Thanks in advance!
Keywords: iTunes download speed, slow iTunes downloads, different connection speeds on different Macs, slow iTunes connection, iTunes takes a long time to download

It's possible the DNS setting your ISP is using are interfering. Although your PC works OK Macs can be sensitive to DNS settings. Here is a MacWorld DNS Troubleshooting article that explains the issue and below is how to fix it.
1. System preferences
2. Network
3. Click Advanced
4. Click DNS tab
5. Click + sign
6. Add 208.67.222.222
7. Click + sign
8. Add 208.67.220.220
9. Click OK.
10. Exit System Preferences
11. Try out your MBP and report what happened.
Roger

Brand new Macbook Pro not pairing with Apple Keyboard and mouse!

Hi all, I have a brand new Macbook Pro and an older wireless Apple Keyboard and Mouse (that were being previously used with my imac G5).
Now I want to use these for this macbook. I am finding that they are being recognised but not pairing up?
Do you need to stop the previous pairing with the imac before they will pair with the Macbook?
Or do I need to update specific software? (I would have thought it has all the necessary updates already installed).
I am running Snow leopard.
I have brand new batteries in the keyboard and mouse.
I really appreciate any helpful advice. Sorry if the answer is obvious!
Thanks

Hi there, i had a problem pairing an Apple wireless keyboard with my MacBook pro but managed to solve it.
The default passkey option in Bluetooth setup assistant is 'automatic' which will (if the MacBook can 'see' the keyboard in the first instance) then say something like 'your device may prompt you to enter the following passcode 1234 5678'
Obviously the keyboard doesn't provide any feedback - I went ahead and typed the number and hit the return key a number of times - the MacBook then displayed a 'pairing failed - you may have entered the incorrect passkey' message.
What i was doing wrong was keying only numbers - when i keyed 1234[SPACE]5678 + RETURN pairing worked.
I had thought the 'gap' in the passcode was to make it easier to read, not that it implied a space in the passcode.
Hope that helps.
Simon

Brand new MacBook Pro- tons of permissions errors

So I just got a brand new MacBook Pro but am having some issues with it. I installed StarCraft 2 but will encounter a black screen that is unresponsive to anything (option-command-esc, for example), when I exit the program and once when I went to view a replay. I have to hold the power button down.
Blizzard told me that I should try to repar my permissions. Every time I do this, however, I get the same errors and they are never fixed. I don't know if this is causing my problem but this computer is brand new and I shouldn't have all these permission errors.
Here are the messages that I get:
Verify permissions for “Macintosh HD”
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle", should be drwxr-xr-x , they are lrwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Permissions verification complete

I did do a search for a similar topic and I did read that some permissions are of no concern. However, like I said the guys at Blizzard said that it could be the source of the issue. Also, like I said, even if I do "repair permissions" and it says that it completes successfully, it has not really done anything. Even if I run verify permissions immediately after, I see the same problems.

Adobe CS4 Indesign plugins missing when installed on brand new MacBook Pro. How can I get these missing plugins? Indd. files will not open

Please Help!
Adobe Chat doesnt deal with old products
Apple Genius Bar says to talk to Adobe.
HAD a 2008 MacBook Pro with Adobe CS4 installed
now have a brand new MacBook Pro (and used my time machine to back up from my old mac) and when trying to open InDesign files - gives a list of plugins that are missing and will not open the document.
I'm a graphic designer- so this is not an option..
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You can install Adobe Programs ONLY from the originals installer which is provided from Adobe. Time Machine (which is a form of migration) will not result in working Adobe programs. As Bob said, use the Creative Cloud Cleaner Tool, which is also working for CS versions, to wipe out everything from Adobe and start with a clean installing.
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I have a brand new Macbook pro running Mountain Lion and Boot Camp 5.0. I have made the disk needed for drivers and support and stuff. Installation looks like it was successful. It gets up through making an account and setting up windows update stuff (never gets to the desktop). After that it says preparing desktop followed by logging out followed by shutting down. It then restarts over and over again to a black screen with a blinking cursor. Anyone have any ideas? I have seen stuff about booting to the win7 disk and selecting repair and then command line to repair the boot efi stuff but since it never has a successful boot it never has a build to repair to. I am frustrated after 7 different installs of windows and a lot of time wasted.

I should add that I went as far as downloading a trial of parallels and imported by boot camp partition. It booted fine but when I tried to install the drivers and support files I got a message that said this version of boot camp is not meant for this hardware. I was thinking if it was hanging on something I could boot into it using parallels and fix it. No dice.

Brand new macbook pro keeper keeps freezing

Hello,
I got a brand new macbook pro less than a week ago and already it is acting up. It keeps making these clicking sounds that seem to originate from the top right corner of the keyboard (where the power button is). Also, I'm constantly getting the spinning rainbow wheel, even though the only applications I have open are pages and safari. When the spinning wheel starts, I can't even access force quit. I tried rebooting my computer but things are still freezing (even now I'm getting the wheel every couple of words that I type). This is all very frustrating. I feel like this shouldn't be happening, especially based on how much I paid for this computer. I also tried running the 'verify disk permissions' in disk utility and it came up with a bunch of problems (I don't know if that's normal or not)
Help?

Make an appointment online at the Genius Bar of your local Apple Store and take it in. They should be able to get you going.
cornelius

HT201364 I have a brand new macbook pro, but it won't let me download mavericks

I have a brand new macbook pro, but it won't let me download mavericks

You have got a Late 2013 MacBook Pro.
This MacBook uses a special OS X Mavericks version which is newer than the one available in the Mac App Store, so you cannot download OS X Mavericks from the Mac App Store now. Instead, if you need to reinstall OS X, you will have to do this through Recovery (hold Command and R keys while your computer is starting up).
You will be able to download OS X Mavericks from the Mac App Store when your Mac uses the same OS X version as all other Macs. This may happen when Apple launches OS X 10.9.2

Brand new Macbook Pro freezes after iTunes-update??

Updated itunes to 10.5.1 last night and now itunes and my brand new Macbook Pro freezes whenever I open iTunes. I got it last week and it has worked perfectly, but now it freezes and has trouble finding the wifi. What to do?? Can I somehow undo the update?

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

My brand New Macbook Pro with Retina Display is slow.

Just today I got a brand new Macbook Pro with the Retina Display. Last week I got the same one except the base model ($1300). Today I decided I wanted a much faster one with better storage so I decided to exchange it for the higher end model ($1500) with 8gb ram and 256gb ssd. When I went to speedtest.net, the results were really dissappointing. I got 65 ping, 15mbps for download speed, and 2mbps for upload speed. My previous new Macbook got a 13 ping, 20 mbps for download speed, and 6 mbps for upload speed. I've restarted my computer many times but got the same results (even with different browsers). Does anybody know why is this?

Hi gluMoster,
It's frustrating when laying out your hard earned cash on technology to find out that it just doesn't fix your issues. Fortunately it sounds to me that your issue is your network and/or internet service provider. The "speedtest" only checks your connectivity to various servers on the internet, and doesn't really test out your laptop.
For a hardware(laptop/desktop) test I recommend geekbench which can be found at http://www.primatelabs.com/geekbench/ the tools here will test your machines processor and give you an idea of your hardwares speed.
To remedy your problem I would first check your wireless router (I am assuming your laptop connects to the internet wirelessly) and see if it is atleast N capable. I see routers all the time that are B/G that get old and just can't deliver the speed that new and added network devices and websites require to function frictionless. If your router is an N or better yet an AC, then we'd need to look at your modem or your service provider. If you have ATT DSL, there have been reports, somewhat confirmed, that they are dialing down things on the DSL side in order to persuade their customers to move to Uverse, but you didn't hear that from me
If your router is ok, and the modem too take your laptop and sit it relatively close to your wireless router/access point and run the speedtest again. It could be that some new piece of furniture, or maybe even cordless phone is blocking the wireless signal to where you use your laptop most.
Best of luck,
damon

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Hey guy's, I got my first Mac today. A lovely brand new Macbook Pro. I got a copy of Leopard in the box and have run an upgrade.
Was this right? As the computer is new with nothing on it and I have nothing to import of another Mac onto it should I just do a complete erase and install?
What's the best option?

wow thanks for the very fast reply! I'll stick with it then and see how it goes. I love the thing though. It's very sexy!! Bit peed that they bumped the 7200rpm drive up to 200GB today but never mind, not fussed by the CPU as it'll only use the battery more and this thing is fast enough!
Will the upgrade convert all the OS into the full 64bit?

Brand New Macbook Pro (2013) Running Slowly?

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