Brand new Macbook Pro freezes after iTunes-update??

Updated itunes to 10.5.1 last night and now itunes and my brand new Macbook Pro freezes whenever I open iTunes. I got it last week and it has worked perfectly, but now it freezes and has trouble finding the wifi. What to do?? Can I somehow undo the update?

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

Similar Messages

Brand New MacBook Pro Freezes When Playing Games

My sister recently received a brand new MacBook Pro courtesy of the University of Arizona and already she is having problems. When my sister plays a Java based game utilizing the Open Gl graphics plugin her computer will sometimes freeze after the graphics become distorted. during the freeze only the mouse will move and everything else is unresponsive, the only solution is to shut of the computer using the power button. All the updates have been installed and this doesn't happen any other time then when playing that game. This neither happens on her PC nor does it mine playing the same game. I'm not sure what the problem is and I would appreciate any help.

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

Brand New MacBook Pro. Won't Update

Hello
Setup my brand new MacBook Pro 13" Retina 2.5Ghz 8GB Ram today.
Current OS: OSX Mountain Lion 10.8.1
Would like to update to OSX 10.8.2 but the update does not show in the App Store.
I downloaded the files from here http://support.apple.com/kb/DL1581 but does not work as i get a "This Volume does not meet the requirements" and so can't update.
How can i fix this. Thanks.

Think i solved my own problem.
Am I correct in thinking that Apple have installed a special build of OSX 10.8.1 on MacBook Pros and have not yet released an update for 10.8.2 on MacBook Pro?
Amazining that i can never find anything i need untill i created my own topic and then what i need meraculously appears in the related topics!

Brand new macbook pro freezing

I recently bought a new macbook pro for college, maybe in mid August. At first it was working fine, everything going okay, then it randomly began to freeze. If I was listening to music the music would get stuck repeating the same sound, the cursor would freeze, and the computer would become unresponsive. I haven't downloaded or done anything to the computer that would cause this kind of response.
This is one of the panic logs I got (It froze less than five minutes ago) this ones from a couple of days ago.
Interval Since Last Panic Report: 386492 sec
Panics Since Last Report:          1
Anonymous UUID:                    124CC178-586F-47BD-81E8-0311ED8A2BB3
Sat Aug 18 23:26:36 2012
panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824449b1, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0xffffff80e3c8ae10, CR3: 0x000000011f468055, CR4: 0x00000000001606e0
RAX: 0xffffff7f82444a84, RBX: 0x0000000000000077, RCX: 0x3b10000100411002, RDX: 0x000000000310a5e2
RSP: 0xffffff80f1a839b0, RBP: 0xffffff80f1a839c0, RSI: 0xffffff801b7fe400, RDI: 0xffffff801a8db000
R8: 0x0000000000000075, R9: 0xffffff7f8249e380, R10: 0xffffff80f1a8392c, R11: 0xffffff80f1a83930
R12: 0xffffff80155f0c88, R13: 0xffffff801a8db000, R14: 0xffffff80d2656000, R15: 0xffffff801a8db000
RFL: 0x0000000000010282, RIP: 0xffffff7f824449b1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff80e3c8ae10, Error code: 0x0000000000000000, Faulting CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff80f1a83660 : 0xffffff8000220792
0xffffff80f1a836e0 : 0xffffff80002c4794
0xffffff80f1a83890 : 0xffffff80002da55d
0xffffff80f1a838b0 : 0xffffff7f824449b1
0xffffff80f1a839c0 : 0xffffff7f82448f7d
0xffffff80f1a83b00 : 0xffffff7f82445ed4
0xffffff80f1a83b60 : 0xffffff800065593e
0xffffff80f1a83b80 : 0xffffff800065621a
0xffffff80f1a83be0 : 0xffffff80006569bb
0xffffff80f1a83d20 : 0xffffff80002a3f08
0xffffff80f1a83e20 : 0xffffff8000223096
0xffffff80f1a83e50 : 0xffffff80002148a9
0xffffff80f1a83eb0 : 0xffffff800021bbd8
0xffffff80f1a83f10 : 0xffffff80002af140
0xffffff80f1a83fb0 : 0xffffff80002dab5e
      Kernel Extensions in backtrace:
         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8243c000->0xffffff7f824a2fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808eb000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f808b2000
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
11E2617
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 278111461906622
last loaded kext at 193004510896: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80794000, size 241664)
last unloaded kext at 183198977189: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f8226f000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs          1.7.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AGPM          100.12.69
com.apple.driver.X86PlatformShim          5.0.0d8
com.apple.driver.AppleHDA          2.2.3f13
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AppleMikeyDriver          2.2.3f13
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleIntelHD4000Graphics          7.2.8
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.GeForce          7.2.8
com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.AppleMuxControl          3.1.32
com.apple.driver.ApplePolicyControl          3.1.32
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelFramebufferCapri          7.2.8
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
com.apple.driver.AppleIRController          312
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.0.4
com.apple.driver.AppleFWOHCI          4.8.9
com.apple.driver.AirPort.Brcm4331          560.7.21
com.apple.driver.AppleSDXC          1.2.2
com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
com.apple.driver.AppleUSBHub          5.0.8
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleAHCIPort          2.3.0
com.apple.driver.AppleUSBEHCI          5.0.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleUSBXHCI          1.0.7
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.3
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.driver.DspFuncLib          2.2.3f13
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.2.3f13
com.apple.iokit.IOHDAFamily          2.2.3f13
com.apple.driver.AppleGraphicsControl          3.1.32
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.X86PlatformPlugin          5.1.1d6
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.nvidia.nvGK100hal          7.2.8
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.NVDAResman          7.2.8
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.kext.triggers          1.0
com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
com.apple.iokit.IOBluetoothFamily          4.0.7f2
com.apple.driver.AppleUSBMultitouch          230.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.0.7
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IOFireWireFamily          4.4.5
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily          5.0.8
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.5
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
System Profile:
Model: MacBookPro9,1, BootROM MBP91.00D3.B06, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f170
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4

Chrome is the cause of your panic. In System Preferences>Energy Saver...remove the check in the box to enable automatic graphics switching. See if the panics stop.

MacBook Pro freezes after mavericks update

Ever since I've downloaded the new mavericks software my MacBook Pro has been freezing and after each click of the mouse or letter punched on the keyboard this stupid spinning wheel of death pops up for about half an hour before I can do anything. HELP!

Spinning Beach Ball
Spinning Beach ball (2)
If those articles don't help, the next time the problem happens, note the date and time the problem occurred, then go to Applications/Utilities/Console and copy the log starting at the time of the crash. Paste the log in a reply. Please do not use a screen shot as they can be hard to read. If there are repeated runs of the same messages, please post only one run. Be selective about what you post and don’t post huge amounts. Make sure there is no personal data visible. Information learned from Linc Davis.

HT4718 I have a new MACBOOK PRO and after running updates IPhoto does not work

After installing Iphoto 9.4.1 from the MACSTORE updates Iphot will not run. I downloaded (.4.1 again and tried to install but it says that the update must be done from the Mac store. But I do not show any updates when checking the mac store and do not know how to proceed. I just purchased the computer and set it up on Saturday. I transferred files from an older Macbook pro.

Hi j,
Gray Screen at Startup (try Safe Boot)
http://support.apple.com/kb/TS2570

Brand new macbook pro freezing when on the internet and won't fix itself

Three times tonight I have been on the internet and out of nowhere my macbook pro has frozen. I am unable to move the mousepad or click on anything or click out of the applications. I have to power off the computer to make it work again. How can i fix this? I have only had the computer for 5 days and I am confused at how this is happening already.

Take it back and get a new unit. If they say "We Will Fix it' then Return it for FULL REFUND, you have 14 days from day of purchase to return it No Questions Asked, and then buy another New unit.

My brand new macbook pro freezes ALL the time

Without even one single app running, this piece of garbage will freeze. I get the spinning pinwheel even when I open Finder. I have updated all software, don't game, never run more than two apps at a time, the two being iTunes and Safari.
I don't know what to do, I've had the notebook for literally less than a month and a half, and I am SO SO SO disappointed to the point that I hate it and want to break it. I have about 5 minutes from startup before I have to hard restart the computer, and once I do, it just stays frozen once it wakes back up.
I am at a loss, and any other message board I find is from 2011, where the "update" is that Apple has fixed the issue. My computer is by definition a worthless and useless two thousand dollar piece of machinery that I can't even use for longer than 5 minutes. I will not be purchasing another macbook. I just need to know how to deal with this one.

You are still under warranty. Call Apple Care, get a case number and keep it handy.

I opened my brand new MacBook Pro the other day and noticed a straight green line from top to bottom near the center of the screen. What is it from and how do I get rid of it????

I am having a problem with my brand new MacBook Pro. After opening my laptop the other day I noticed a straight green line from top to bottom near the center of the screen. What is this from and how do I get rid of it? It is most annoying. Please Help!

"What is this from and how do I get rid of it?"
Such symptoms bode serious hardware issues and you shouldn't think about fixing it yourself when you are still in waranty. Get to an Apple Store, like the other poster suggests.

ITunes downloads fast on old Mac mini but slow on brand new Macbook Pro on the same WiFi network?

Hi all,
I have an old Mac mini that's from around 2008 and runs on Snow Leopard. I also have a brand new Macbook Pro with retina display that's running Mountain Lion. Both running iTunes 10.6.3.
I never noticed anything wrong with my MBP's connection speed until last night when I downloaded a free TV episode from iTunes. The download speed varied between 20KB/s and 40KB/s and it took me 7 to 8 hours to download a single episode. I checked my internet connection but there was nothing wrong with it, SpeedTest.net told me I had a download speed of 94MB/s and upload speed of 80MB/s, it was only iTunes that was unbearably slow.
Today I was browsing iTunes again and was planning to buy some movies, but again it took forever for the trailers to download. So I fired up my Mac mini just to see if it would be just as slow. Turned out my Mac mini could download the same trailers from iTunes at a much higher speed than my MBP (around 3MB/s on the ones I tested).
So what gives? They are on the same Wifi network provided by an Airport Extreme, and although my iPhone and iPad are also connected to it, no one else is doing any heavy duty downloading.
Thanks in advance!
Keywords: iTunes download speed, slow iTunes downloads, different connection speeds on different Macs, slow iTunes connection, iTunes takes a long time to download

It's possible the DNS setting your ISP is using are interfering. Although your PC works OK Macs can be sensitive to DNS settings. Here is a MacWorld DNS Troubleshooting article that explains the issue and below is how to fix it.
1. System preferences
2. Network
3. Click Advanced
4. Click DNS tab
5. Click + sign
6. Add 208.67.222.222
7. Click + sign
8. Add 208.67.220.220
9. Click OK.
10. Exit System Preferences
11. Try out your MBP and report what happened.
Roger

I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch you tube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond.

I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch youtube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond. Any tips? Help?

Actually you need to quit Safari which is different from closing. With Safari open go the menu bar for Safari/Quit Safari.
Mac 101: Get Started Using A Mac

Brand new macbook pro slows down after I transfer files on from old computer

Hey, I just purchased a brand new Macbook Pro 3.5 GhZ Haswell processor, 500 gb of flash memory, 16 gb of RAM, OS X Mavericks, 17" retina display and while it's been great upon first booting up after I transferred over my music and books and docs from my old mac (about 150 gb worth (so I still have over 300 gb free on the new one)) I've seen a massive slow down and it's started giving me the beach ball of death which was the main reason I got a new macbook as my old one was beach balling so much it was nearly unusable. Very upset that this brand new stupidly expensive computer is already doing this. Any advice is apppreciated.

Either your RAM is no good, of poor quality, the wrong specs or it's not installed correctly or it got subjected to static electricity when you put it in.
Best Buy isn't as Mac centric, thus the quality of RAM that Mac's require may not be there.
You should have purchased from Crucial.com or Other World Computing or similar that tests the RAM to make sure it works the first time you put it in, as it costs everyone money to ship bad RAM back and forth.
I put in 16GB a couple of days ago, took five minutes and it works perfectly.
Nothing like top tier RAM for a top of the line machine, especially with all those tiny, easy to lose screws Apple uses.

Brand new macbook pro keeper keeps freezing

Hello,
I got a brand new macbook pro less than a week ago and already it is acting up. It keeps making these clicking sounds that seem to originate from the top right corner of the keyboard (where the power button is). Also, I'm constantly getting the spinning rainbow wheel, even though the only applications I have open are pages and safari. When the spinning wheel starts, I can't even access force quit. I tried rebooting my computer but things are still freezing (even now I'm getting the wheel every couple of words that I type). This is all very frustrating. I feel like this shouldn't be happening, especially based on how much I paid for this computer. I also tried running the 'verify disk permissions' in disk utility and it came up with a bunch of problems (I don't know if that's normal or not)
Help?

Make an appointment online at the Genius Bar of your local Apple Store and take it in. They should be able to get you going.
cornelius

Brand new MacBook Pro updated to Lion now it is so slow

Hi Everyone,
I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
Can anyone suggest what the cause of this may be and and changes I should make.
Thanks

lhmac wrote:
Hi Everyone,
I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
Can anyone suggest what the cause of this may be and and changes I should make.
Thanks
Have you installed any programs since you got the Mac? Also look to the right of the page and you'll see a list of posts under 'More Like This'. Have a read trough them to se if you can find solutions on issues similar to yours.
Pete

My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

Either the power brick is damaged, or the charging circuit is on the blink, or both. Either way, a trip to the Apple Store or the Apple Authorized Service Provider is in order, as this ain't no bargain basement toy.
In the meantime, can attempt an SMC Reset to see if it helps.

Brand new Macbook Pro freezes after iTunes-update??

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