Brand new macbook pro freezing when on the internet and won't fix itself

Three times tonight I have been on the internet and out of nowhere my macbook pro has frozen. I am unable to move the mousepad or click on anything or click out of the applications. I have to power off the computer to make it work again. How can i fix this? I have only had the computer for 5 days and I am confused at how this is happening already.

Take it back and get a new unit. If they say "We Will Fix it' then Return it for FULL REFUND, you have 14 days from day of purchase to return it No Questions Asked, and then buy another New unit.

Similar Messages

  • Brand New MacBook Pro Freezes When Playing Games

    My sister recently received a brand new MacBook Pro courtesy of the University of Arizona and already she is having problems. When my sister plays a Java based game utilizing the Open Gl graphics plugin her computer will sometimes freeze after the graphics become distorted. during the freeze only the mouse will move and everything else is unresponsive, the only solution is to shut of the computer using the power button. All the updates have been installed and this doesn't happen any other time then when playing that game. This neither happens on her PC nor does it mine playing the same game. I'm not sure what the problem is and I would appreciate any help.

    Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

  • Brand new Macbook Pro freezes after iTunes-update??

    Updated itunes to 10.5.1 last night and now itunes and my brand new Macbook Pro freezes whenever I open iTunes. I got it last week and it has worked perfectly, but now it freezes and has trouble finding the wifi. What to do?? Can I somehow undo the update?

    Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

  • My MacBook Air constantly freezes when surfing the Internet and I keep having to restart or shutdown the computer. Any advice on what could be wrong?

    My MacBook Air constantly freezes when surfing the Internet and I keep having to restart or shutdown the computer. Any advice on what could be wrong?

    My MacBook Air constantly freezes when surfing the Internet and I keep having to restart or shutdown the computer. Any advice on what could be wrong?

  • Brand new macbook pro 15" when connected to external LCD display in high resolution ,flickers often

    Hi,
    I have brand new macbook pro 15" with retina display.
    I have connected external LCD display (Samsung B2230) using Apple VGA adaptor & thunderbolt port. But LCD display flickers quite oftenly. I read community blogs where many macbook pro users like me are facing similiar issue.
    There is no problem with LCD display as it works fine with Lenova laptops.
    Can anybody please provide me the solution to this problem.?
    Regards,
    Sam

    Hello there, Sam.
    The following Knowledge Base article provides some great steps for troubleshooting your issue:
    Apple computers: Troubleshooting issues with video on internal or external displays
    http://support.apple.com/kb/ht1573
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I just bought a brand new macbook pro with retina one week ago and have used it twice. I noticed that I now have a scratch on the screen a small one yet a scratch. You can't feel it yet you can see a tiny black dot then what appears to be a small scratch.

    i Just bought a new macbook pro with retina a week ago and used it twice, now it appears i have a tiny black dot on the screen with a nice tiny scatch. Will apple fix my screen since it is only a week old?

    Have a good night down there in that 70-80 degree weather. I just shovelled my driveway earlier. Ugh.
    "grass is always greener on the other side"
    how about Geckos that crawl in at night and like to jump on your face while you sleep
    Eeeek
    they look at you in your own home like "wassup, what are you doin here?"
    most here want snow,             nothing says the holidays like sunburn and heat stroke.

  • Brand new Macbook Pro not pairing with Apple Keyboard and mouse!

    Hi all, I have a brand new Macbook Pro and an older wireless Apple Keyboard and Mouse (that were being previously used with my imac G5).
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    Do you need to stop the previous pairing with the imac before they will pair with the Macbook?
    Or do I need to update specific software? (I would have thought it has all the necessary updates already installed).
    I am running Snow leopard.
    I have brand new batteries in the keyboard and mouse.
    I really appreciate any helpful advice. Sorry if the answer is obvious!
    Thanks

    Hi there, i had a problem pairing an Apple wireless keyboard with my MacBook pro but managed to solve it.
    The default passkey option in Bluetooth setup assistant is 'automatic' which will (if the MacBook can 'see' the keyboard in the first instance) then say something like 'your device may prompt you to enter the following passcode 1234 5678'
    Obviously the keyboard doesn't provide any feedback - I went ahead and typed the number and hit the return key a number of times - the MacBook then displayed a 'pairing failed - you may have entered the incorrect passkey' message.
    What i was doing wrong was keying only numbers - when i keyed 1234[SPACE]5678 + RETURN pairing worked.
    I had thought the 'gap' in the passcode was to make it easier to read, not that it implied a space in the passcode.
    Hope that helps.
    Simon

  • Brand new macbook pro freezing

    I recently bought a new macbook pro for college, maybe in mid August. At first it was working fine, everything going okay, then it randomly began to freeze. If I was listening to music the music would get stuck repeating the same sound, the cursor would freeze, and the computer would become unresponsive. I haven't downloaded or done anything to the computer that would cause this kind of response.
    This is one of the panic logs I got (It froze less than five minutes ago) this ones from a couple of days ago.
    Interval Since Last Panic Report:  386492 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    124CC178-586F-47BD-81E8-0311ED8A2BB3
    Sat Aug 18 23:26:36 2012
    panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824449b1, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff80e3c8ae10, CR3: 0x000000011f468055, CR4: 0x00000000001606e0
    RAX: 0xffffff7f82444a84, RBX: 0x0000000000000077, RCX: 0x3b10000100411002, RDX: 0x000000000310a5e2
    RSP: 0xffffff80f1a839b0, RBP: 0xffffff80f1a839c0, RSI: 0xffffff801b7fe400, RDI: 0xffffff801a8db000
    R8:  0x0000000000000075, R9:  0xffffff7f8249e380, R10: 0xffffff80f1a8392c, R11: 0xffffff80f1a83930
    R12: 0xffffff80155f0c88, R13: 0xffffff801a8db000, R14: 0xffffff80d2656000, R15: 0xffffff801a8db000
    RFL: 0x0000000000010282, RIP: 0xffffff7f824449b1, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff80e3c8ae10, Error code: 0x0000000000000000, Faulting CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff80f1a83660 : 0xffffff8000220792
    0xffffff80f1a836e0 : 0xffffff80002c4794
    0xffffff80f1a83890 : 0xffffff80002da55d
    0xffffff80f1a838b0 : 0xffffff7f824449b1
    0xffffff80f1a839c0 : 0xffffff7f82448f7d
    0xffffff80f1a83b00 : 0xffffff7f82445ed4
    0xffffff80f1a83b60 : 0xffffff800065593e
    0xffffff80f1a83b80 : 0xffffff800065621a
    0xffffff80f1a83be0 : 0xffffff80006569bb
    0xffffff80f1a83d20 : 0xffffff80002a3f08
    0xffffff80f1a83e20 : 0xffffff8000223096
    0xffffff80f1a83e50 : 0xffffff80002148a9
    0xffffff80f1a83eb0 : 0xffffff800021bbd8
    0xffffff80f1a83f10 : 0xffffff80002af140
    0xffffff80f1a83fb0 : 0xffffff80002dab5e
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8243c000->0xffffff7f824a2fff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808eb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f808b2000
    BSD process name corresponding to current thread: Google Chrome He
    Mac OS version:
    11E2617
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
    System uptime in nanoseconds: 278111461906622
    last loaded kext at 193004510896: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80794000, size 241664)
    last unloaded kext at 183198977189: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f8226f000, size 8192)
    loaded kexts:
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.X86PlatformShim          5.0.0d8
    com.apple.driver.AppleHDA          2.2.3f13
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMikeyDriver          2.2.3f13
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleIntelHD4000Graphics          7.2.8
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.GeForce          7.2.8
    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleMuxControl          3.1.32
    com.apple.driver.ApplePolicyControl          3.1.32
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelFramebufferCapri          7.2.8
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
    com.apple.driver.AppleIRController          312
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.0.4
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AirPort.Brcm4331          560.7.21
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleUSBHub          5.0.8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleUSBEHCI          5.0.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleUSBXHCI          1.0.7
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.driver.DspFuncLib          2.2.3f13
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.3f13
    com.apple.iokit.IOHDAFamily          2.2.3f13
    com.apple.driver.AppleGraphicsControl          3.1.32
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.X86PlatformPlugin          5.1.1d6
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.nvidia.nvGK100hal          7.2.8
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.NVDAResman          7.2.8
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
    com.apple.iokit.IOBluetoothFamily          4.0.7f2
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.0.7
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.0.8
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    System Profile:
    Model: MacBookPro9,1, BootROM MBP91.00D3.B06, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f170
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS31N
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4

    Chrome is the cause of your panic. In System Preferences>Energy Saver...remove the check in the box to enable automatic graphics switching. See if the panics stop.

  • My brand new macbook pro freezes ALL the time

    Without even one single app running, this piece of garbage will freeze. I get the spinning pinwheel even when I open Finder. I have updated all software, don't game, never run more than two apps at a time, the two being iTunes and Safari.
    I don't know what to do, I've had the notebook for literally less than a month and a half, and I am SO SO SO disappointed to the point that I hate it and want to break it. I have about 5 minutes from startup before I have to hard restart the computer, and once I do, it just stays frozen once it wakes back up.
    I am at a loss, and any other message board I find is from 2011, where the "update" is that Apple has fixed the issue. My computer is by definition a worthless and useless two thousand dollar piece of machinery that I can't even use for longer than 5 minutes. I will not be purchasing another macbook. I just need to know how to deal with this one.

    You are still under warranty.  Call Apple Care, get a case number and keep it handy.

  • Macbook Pro freezes when disconnected from Internet

    I'm so frustrated, I was doing important work and now I'm about to pull my hair out, I need to finish what I was doing but I can't even turn on my computer without it freezing, I literally can't even move the mouse because it freezes right on loading screen every time I restart, here's the story.
    I disconnected the Internet for just a few seconds, then the computer froze. So naturally I restarted the computer, but each time I restart, it just freezes, I can't move the mouse, I can't click on anything, it's just frozen. Let me know how frustrating that is that you don't have computer access after working on important files.
    I have a 2008 non unibody Macbook pro with OS X mavericks, I knew the computer froze when I turned off wifi, but I correlated that with the app that I was running, since I wasn't running the app this time, I thought I could turn off wifi no problem.
    But like I said, now I can't even restart or use it at all. I can't even use safe mode because it freezes there too. I can do the cmd+shift+ctrl+r thing and I can connect to the Internet that way, but there's nothing I can do from there. Once I restart, the Internet connection is still disconnected in the main operating system.

    Okay I solved the problem. For anyone who runs across this issue in the future, here is the solution:
    Step 1) Turn on the computer and hold CMD + Option + S, this will boot the computer into single user mode
    Step 2) Type in "Mount -uw /"
    Step 3) Type in "vi /Library/Preferences/SystemConfiguration/preferences.plist"
    Step 4) Scroll down until you find this part:
    <key>Interface</key>
    <dict>
            <key>en1</key>
            <dict>
                    <key>AirPort</key>
                    <dict>
                            <key>JoinModeFallback</key>
                            <array>
                                    <string>DoNothing</string>
                            </array>
                           <key>PowerEnabled</key>
                            <false/>
                            <key>RememberJoinedNetworks</key>
                            <true/>
                            <key>RequireAdminIBSS</key>
                            <false/>
                            <key>RequireAdminNetworkChange</key>
                            <false/>
                            <key>RequireAdminPowerToggle</key>
                            <false/>
                    </dict>
            </dict>
    </dict>
    Step 5: Edit the part where it says:
    <key>PowerEnabled</key>
    <false/>
    and change it to <true/>
    Step 6: Hit Ctrl + X, hit Y for Yes, press enter.
    Step 7: RESTART AND YOU HAVE YOUR COMPUTER BACK!!
    I panicked by the way because as someone said earlier, it's nearly impossible to fix:
    You cannot fix this problem with Safe Boot, Repair Permissions, Repair Disk, re-install Mavericks, restore from Time Machine backup, reset the SMC, reset PRAM, or boot into single-user mode.  Thus far, the only solution is to boot from a (homemade) Install OS X Mavericks USB, erase the hard drive, perform a clean Mavericks install, re-install your applications, and manually restore your data.
    Anyway I'm thankful for Ira Wolf 81 for figuring out, he deserves all the credit for this, I merely repeated his steps and found out he was right. Cheers.

  • MacBook Pro freezes after clicking 'Shut Down' and won't remember 9600M GT

    After choosing 'Shut Down' from the Apple menu my MacBook Pro (1998, 5,1 2.4 Ghz Intel Core 2 Duo) freezes and the Grey Screen of Death appears.
    Strangely this only happens when I'm using the lower-power GeForce 9400M graphics card. When I use the high-performance NVIDIA GeForce 9600M GT graphics card my MacBook Pro wil shut down normally.
    Ever since upgrading my system to Mac OS X 10.6.3 this problem occurs. But since then also other problems arose. After installing Safari 5 my MacBook didn't boot, and I had to zap the PRAM to get the system booting again. Since then my system won't save the 9600M GT setting in the Energy Saving panel. I can logout from the 9600M and login to the 9600M GT, but after a reboot it switches back to the 9600M card.
    Today I did a combo update to Mac OS X 10.6.4, but all the problems still occur. Also I did maintenance tasks with 'Cocktail' and 'Maintenance', but that didn't help either.
    Also sometimes after choosing the GeForce 9600M GT graphics card, OS X logs out and hangs in the blue screen instead of displaying the login screen.
    I hope someone can help me out with this!

    Unfortunately the problem reoccured, alltought less. The last weeks my MacBook froze two times.
    The report I send to Apple contains the following:
    ... Sat Jul 17 12:42:23 2010
    panic(cpu 1 caller 0x124fc5b): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-2.8.63/k ext/AGCPowerManagement.cpp:849
    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)...
    Anyone a clue how to solve this problem? Thanks!

  • I just got a brand new 13" Macbook pro with Lion and the battery life is terrible. i just got a brand new macbook pro 13in a few weeks ago and everything is fine except the battery life is terrible!

    i have seen many other threads about this, but i just want to know if anyone has found a fix that actually works? or do i just need to wait for apple to send a fix in their next update?

    Suppose you elaborate on what you are doing with the MBP that makes the battery life terrible.

  • Brand new macbook pro keeper keeps freezing

    Hello,
    I got a brand new macbook pro less than a week ago and already it is acting up. It keeps making these clicking sounds that seem to originate from the top right corner of the keyboard (where the power button is). Also, I'm constantly getting the spinning rainbow wheel, even though the only applications I have open are pages and safari. When the spinning wheel starts, I can't even access force quit. I tried rebooting my computer but things are still freezing (even now I'm getting the wheel every couple of words that I type). This is all very frustrating. I feel like this shouldn't be happening, especially based on how much I paid for this computer. I also tried running the 'verify disk permissions' in disk utility and it came up with a bunch of problems (I don't know if that's normal or not)
    Help?

    Make an appointment online at the Genius Bar of your local Apple Store and take it in. They should be able to get you going.
    cornelius

  • Brand New MacBook Pro keeps freezing

    I have had my brand new MacBook Pro for about four months now and out of the blue, it will freeze up for about a minute or so randomly with no warning. I have run Disk Utility already along with restarting it, but it still freezes. Any ideas on to what is causing it?
    Thanks!
    Dave

    Impossible to say without any information. You may want to keep Activity Monitor open (Applications-Utilities-Activity Monitor) and see if there is anything that uses a lot of % CPU and/or RAM. Check to see how much free RAM you have, if it's below 500MB that could be a problem, it simply means you are using all the available RAM.
    Your machine is covered by the warranty too, so you may want to visit your local Apple Store and have a Genius look it over.
    BTW when posting a problem, please let us know exactly what you are doing when the problem occurs, including what apps, version numbers etc. and specifics about your computer. Something like, "Yesterday afternoon and this morning while using Excel (Office 2011) on my 2010 15" MBP with 4GB RAM and 500GB HD my system......" That way we have the who, what and when.
    Roger

  • I have a white vertical line down the right side of my internal brand new macbook pro 13" display

    I have a white vertical line down the right side of my internal brand new macbook pro 13" display. I've done the following:
    -Shutdown the computer, and restarted in Safe Mode by pressing the Shift key after the restart tone
    -Shutdown the computer, and restarted by pressing Command, Option, P & R after the restart tone
    -Checked display resolution, Best for Retina
    -Hooked it up to a Dell external monitor and via projection to screen. There are no lines on the external or secondary screens
    -Just curious, I ran a color utility which can not repair 4 items, maybe this is another issue.
    This is a brand new Macbook Pro, just out of the box. It was fine for two days without any issues, fine last night while in use, opened it up this morning with the line.
    Anyone now how I can fix this on my own?
    Details atta
    <Edited by Host>

    If you are within the first 14 days from the date of purchase, return the MBP for a refund or an exchange.  If you are after the first 14 days of the date of purchase, have the MBP repaired under the warranty provisions.
    Ciao.

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