Brand new macbook pro -- installed updates, now it won't boot

I just got my macbook pro yesterday, and ran system update. I also migrated my old apps over. I left it to install over night. This morning, I check on the install, and it's showing the grey screen with an image of the power button and the instructions to turn the computer off and on. I did so, but got the same message 3 times. Any advice before I call apple?

Just thought I'd update everyone on what happened (which I now know is a kernel panic)
I came home from work, and used my OSX disk to repair permissions and the disk. Figured the problem would be solved. The problem continued. So I reinstalled OSX. Still experiencing the KPs upon boot up. So I gave apple a call and was instructed to do a hardware test... except now the macbook was no longer reading the disc. The tech decided that it was most likely a hardware problem and set me up with a replacement.
I do wonder what the hardware test would have shown, but hopefully this new macbook will be free of hardware issues!

Similar Messages

  • My macbook pro fell and now it won't boot - superdrive issue?

    Hi everyone,
    I had a dreadful accident today. My macbook pro (mid 2007) model fell from the table; the lid opened up a little bit but thankfully the display wasn't damaged. The thing is that it won't boot; the screen remains black. The superdrive makes continuously this noise it does when the mac wakes from sleep or boots, and the boot process doesn't go any further. I have already reset its BIOS cache by removing the battery, but with no success.
    Anyone familiar with this type of problem? Any chance it is coverable with applecare?
    Thank you in advance,
    -- ernani

    It's hard to diagnose but you do have a problem. Take it to an Apple store or AASP and have them diagnose your damage. And, no AppleCare does not cover user accidents. Check with your homeowners insurance.

  • Brand new MacBook Pro updated to Lion now it is so slow

    Hi Everyone,
    I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
    I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
    Can anyone suggest what the cause of this may be and and changes I should make.
    Thanks

    lhmac wrote:
    Hi Everyone,
    I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
    I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
    Can anyone suggest what the cause of this may be and and changes I should make.
    Thanks
    Have you installed any programs since you got the Mac? Also look to the right of the page and you'll see a list of posts under 'More Like This'. Have a read trough them to se if you can find solutions on issues similar to yours.
    Pete

  • Adobe CS4 Indesign plugins missing when installed on brand new MacBook Pro. How can I get these missing plugins? Indd. files will not open

    Please Help!
    Adobe Chat doesnt deal with old products
    Apple Genius Bar says to talk to Adobe.
    HAD a 2008 MacBook Pro with Adobe CS4 installed
    now have a brand new MacBook Pro (and used my time machine to back up from my old mac) and when trying to open InDesign files - gives a list of plugins that are missing and will not open the document.
    I'm a graphic designer- so this is not an option..
    Please Help!

    You can install Adobe Programs ONLY from the originals installer which is provided from Adobe. Time Machine (which is a form of migration) will not result in working Adobe programs. As Bob said, use the Creative Cloud Cleaner Tool, which is also working for CS versions, to wipe out everything from Adobe and start with a clean installing.
    I am not sure, if CS4 is running on Maverick, at least it is not supported officially, your are here alone. It might be so that you have to upgrade your software to a later version.

  • Brand new Macbook Pro freezes after iTunes-update??

    Updated itunes to 10.5.1 last night and now itunes and my brand new Macbook Pro freezes whenever I open iTunes. I got it last week and it has worked perfectly, but now it freezes and has trouble finding the wifi. What to do?? Can I somehow undo the update?

    Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

  • I can't watch YouTube videos on my brand new MacBook Pro with Lion. It says I need to download Adobe Flash Player but that won't install. Help!

    I can't watch YouTube videos on my brand new MacBook Pro with Lion. It says I need to download Adobe Flash Player but that won't install. Help!

    The same thing happens to me, Safari asks me to update the Adobe FlasPlayer, I download, start the installation process, ask me my username and password in order to install, then see a window where I choose if I want to always install the updates , or ask first, or not inslate updates, and at this point it is not progress, I can not cancel the process, I turn off and turn on my machine.
    What can I do ..??
    Regards.

  • Brand New MacBook Pro. Won't Update

    Hello
    Setup my brand new MacBook Pro 13" Retina 2.5Ghz 8GB Ram today.
    Current OS: OSX Mountain Lion 10.8.1
    Would like to update to OSX 10.8.2 but the update does not show in the App Store.
    I downloaded the files from here http://support.apple.com/kb/DL1581 but does not work as i get a "This Volume does not meet the requirements" and so can't update.
    How can i fix this. Thanks.

    Think i solved my own problem.
    Am I correct in thinking that Apple have installed a special build of OSX 10.8.1 on MacBook Pros and have not yet released an update for 10.8.2 on MacBook Pro?
    Amazining that i can never find anything i need untill i created my own topic and then what i need meraculously appears in the related topics!

  • How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro?

    How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro with OSX 10.7.4?
    This message appears: You can't open the aplication LogicPro.mpkg because power pc aplications are no longer compatible.
    Thanks folks

    You should be able to copy all the files from your old computer, although it might not work if the old machine didn't have an intel processor. When I got a new Mac a few months ago, I used the migration assistant to copy everything from my old computer's time machine backup disk. All my old pro apps, such as Final Cut Pro 6, work fine on the new machine under Lion.
    Later, I wanted to install Soundtrack pro and couldn't do it from the original disks. So I installed it on my old machine and copied the files. It worked perfectly.

  • I have a brand new macbook pro that i was doing a data transfer from an old macbook, it got stopped/cable pulled out, now have spinning wheel of death that wont stop, how do i reboot/stop the wheel of death and start again?

    i have a brand new macbook pro that i was doing a data transfer via firewire from an old macbook, it got stopped/cable pulled out, now have spinning wheel of death that wont stop, how do i reboot/stop the wheel of death and start again? (this time il use time machine transfer)

    Just power off the machine(s). Shut them down. Migration Assistant gets 'stuck' sometimes - best way to migrate really isn't over Firewire, though it will certainly work, but with both machines hardwired via Ethernet to the same router. You can use a TM backup, too, of course, provided that it's recent. Which is the best? Your choice. I've done it both ways and have a preference for MA, but TM restore can be a bit faster and less quarrelsome.
    Clinton

  • Leopard Install on Brand New MacBook Pro?

    Hey guy's, I got my first Mac today. A lovely brand new Macbook Pro. I got a copy of Leopard in the box and have run an upgrade.
    Was this right? As the computer is new with nothing on it and I have nothing to import of another Mac onto it should I just do a complete erase and install?
    What's the best option?

    wow thanks for the very fast reply! I'll stick with it then and see how it goes. I love the thing though. It's very sexy!! Bit peed that they bumped the 7200rpm drive up to 200GB today but never mind, not fussed by the CPU as it'll only use the battery more and this thing is fast enough!
    Will the upgrade convert all the OS into the full 64bit?

  • I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

    I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

    Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
    If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
    Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
    Try your Recovery partition first and if that doesn't work, use Internet Recovery.
    Clinton

  • My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

    My brand new MacBook Pro retina display not charging the battery any more after 3 weeks...no green or red Led. Any one now about this problem? Thanks

    Either the power brick is damaged, or the charging circuit is on the blink, or both. Either way, a trip to the Apple Store or the Apple Authorized Service Provider is in order, as this ain't no bargain basement toy.
    In the meantime, can attempt an SMC Reset to see if it helps.

  • My mom has a brand new Macbook Pro which was set up at the Apple store and now she cannot get it to accept her login.  What can she do?

    My mom has a brand new Macbook Pro which was set up at the Apple Store and now she cannot get it to accept her log in info.  What should she do next?

    Thank you sig--it seems in talking to her on the phone that she was not giving me the info correctly and she couldn't get into her bank account, NOT the computer.  The computer is fine she was just frustrated with the bank's system and feeling alone with no help handy...
    I appreciate your reply.  Thank you.

  • Brand new Macbook Pro not pairing with Apple Keyboard and mouse!

    Hi all, I have a brand new Macbook Pro and an older wireless Apple Keyboard and Mouse (that were being previously used with my imac G5).
    Now I want to use these for this macbook. I am finding that they are being recognised but not pairing up?
    Do you need to stop the previous pairing with the imac before they will pair with the Macbook?
    Or do I need to update specific software? (I would have thought it has all the necessary updates already installed).
    I am running Snow leopard.
    I have brand new batteries in the keyboard and mouse.
    I really appreciate any helpful advice. Sorry if the answer is obvious!
    Thanks

    Hi there, i had a problem pairing an Apple wireless keyboard with my MacBook pro but managed to solve it.
    The default passkey option in Bluetooth setup assistant is 'automatic' which will (if the MacBook can 'see' the keyboard in the first instance) then say something like 'your device may prompt you to enter the following passcode 1234 5678'
    Obviously the keyboard doesn't provide any feedback - I went ahead and typed the number and hit the return key a number of times - the MacBook then displayed a 'pairing failed - you may have entered the incorrect passkey' message.
    What i was doing wrong was keying only numbers - when i keyed 1234[SPACE]5678 + RETURN pairing worked.
    I had thought the 'gap' in the passcode was to make it easier to read, not that it implied a space in the passcode.
    Hope that helps.
    Simon

  • Why wont my brand new macbook pro boot to an external disk?

    why wont my brand new macbook pro boot to an external disk?  I have the 10.7.4 on both.  The MBP came with it so I installed it onto the hard drive i have been using the same way with an older macbook pro but the new MBP does not see the startup disk.  So i installed the same version of the os onto the MBP by hooking it up to my imac as a target disk because it would not recognize the install usb stick.  Now the brand new MBP doesnt start up

    I had the same issue.  The 2012 macbook pro has a different 10.7.4 build that is not yet available for public release.  It won't boot no matter how much you try.  You need to wait for Mountain Lion and create a start up disk from ML.  Apple most likely will release a 10.7.4 update for the 2012 models, but they are focused on ML now.

Maybe you are looking for

  • Clustering of Oracle AS 10.1.3.0 nodes in active-active topology

    Hi, The following requirements for clustering in our environment exist: * Active-active topology * External hardware load-balancer * Fail-over * Application session-state replication We use multiple Oracle AS 10.1.3.0 nodes. Applications are deployed

  • Ipod touch won't start, just shows screen saying to connect to itunes.

    Ipod touch won't start or charge, or do anything other than when I plug it in, the screen shows a picture of the usb cord connecting to itunes. When I tried to connect to itunes using my computer, nothing happened. Any suggestions?

  • Changing Mail, contacts, calendars name field

    hello probable something simple but how do i permanently change the Name Field in the "Mail, contacts, calendars" setup. I press details to enter my own but each time i do the name field is over-written with a previous owner or user of the mac. Until

  • Sponsor Portal after upgrade ISE 1.2 - 1.3

    Hi, After upgrade ISE to version 1.3 I can't access to Sponsor Portal via ://ISE_IP:8443/sponsorportal/ as it was done in version 1.2 (error: [ 404 ] Sponsor Portal Resource Not Found. The resource requested cannot be found). I have to open it throug

  • Problem querying an Oracle Database using PHP

    Hi there, im rather new to Oracle so pardon my ignorance if this is completely obvious but I am creating a web form that queries an oracle database, firstly is a user form which looks like this. <br><br> Search for Investments<br> <form action="query