Brand new macbook pro stuck on restart screen

Brand new Macbook Pro is stuck looping on the Restart screen. I bought in Australia, but live in PNG who has no Apple support. Anyway I can fix it easily?

Contacted support and was talked through a safe boot.
Now everything is fine.

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Brand New MacBook Pro stuck on startup screen after Lion os X update

I literally got it an hour ago and when it was updating it got stuck on the startup screen. I've tried turning it off and on but it still wont load. Help

I'm not going to read that huge rambling post, sorry.
But you can look through my user tips here
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton

Brand new Macbook Pro 15"inch laptop screen randomly going black

My laptop screen randomly going black during the use of computer, but the cursor is active and it moves with the track-pad. I bought this macbook pro 15"Inch laptop just 3 weeks ago. Did anyone come across this issue? Is there any alternative for this issue?

Hello Clinton
Thank you for your prompt response. I took an appointment with Genius Bar. Yes, this is a brand new laptop purchased it online through Apple website and received it on May 29th. I started noticing this issue from last week and it is happening at least 4 to 5 times in a day.
If this is really a hardware problem, is there any chance for laptop replacement or what will they do?
Regards!
Vijay

Brand new macbook pro, stuck by FileVault!

trying to setup the brand new MBP with retina display, and by default, the FileVault is checked, and i'm so regret that i didn't uncheck it...
it's just stuck there and won't go further, and i'm sure the power adapter is perfected connected...

If it is really stopped then terminate and boot to recovery and reinstall the OS
OS X: About OS X Recovery - Apple Support
You can also call Apple since you have 90 days of free telephone support
Complimentary Support (USA)t

I opened my brand new MacBook Pro the other day and noticed a straight green line from top to bottom near the center of the screen. What is it from and how do I get rid of it????

I am having a problem with my brand new MacBook Pro. After opening my laptop the other day I noticed a straight green line from top to bottom near the center of the screen. What is this from and how do I get rid of it? It is most annoying. Please Help!

"What is this from and how do I get rid of it?"
Such symptoms bode serious hardware issues and you shouldn't think about fixing it yourself when you are still in waranty. Get to an Apple Store, like the other poster suggests.

Finder stuck on Music folder on brand new MacBook Pro Retina

I've recently switched from Windows to Mac. The brand new MacBook Pro has been having issues ever since I got it, crashed during its first install/set up, etc. But until now, I could always figure things out. Now I accidentally clicked on my music folder (bad idea, I know), but finder is now crashed and I don't seem to be able to find a solution anymore.
I have tried relaunching the app, but since the music folder crashes, that is of no help. I have tried killall Finder through the terminal, but that crashed (presumably - I just quit terminal after 30min of nothing happening but the progress wheel spinning away), I tried rebooting without relaunching apps (several times), but it either crashes on trying to shut down (hard shut down after 30min) or restarts with the two darn finder windows open. I am at my wits' end.

Yes, that's why I just wanted to make sure it's normal...
Aside from that, nothing else seems wrong with the laptop and it seems like a hassle to go through if it's normal to have some battery cycles on a new Macbook.
Has anyone heard of resellers such as MacMall resealing returned laptops and selling them as new? Has anyone else noticed a high cycle count on their brand new Macbook?

HT201364 I literally just opened my brand new MacBook Pro, and when I attempted to download the OS X Mavericks, a screen popped up and told me I couldn't complete action due to a host of reasons...I just took the **** thing out of the box, what gives?!

I literally just opened my brand new MacBook Pro, and when I attempted to download the OS X Mavericks, a screen popped up and told me I couldn't complete action due to a host of reasons...I just took the **** thing out of the box, what gives?!

Your machine already has Mavericks installed. Why are you trying to download it?

I have a white vertical line down the right side of my internal brand new macbook pro 13" display

I have a white vertical line down the right side of my internal brand new macbook pro 13" display. I've done the following:
-Shutdown the computer, and restarted in Safe Mode by pressing the Shift key after the restart tone
-Shutdown the computer, and restarted by pressing Command, Option, P & R after the restart tone
-Checked display resolution, Best for Retina
-Hooked it up to a Dell external monitor and via projection to screen. There are no lines on the external or secondary screens
-Just curious, I ran a color utility which can not repair 4 items, maybe this is another issue.
This is a brand new Macbook Pro, just out of the box. It was fine for two days without any issues, fine last night while in use, opened it up this morning with the line.
Anyone now how I can fix this on my own?
Details atta
<Edited by Host>

If you are within the first 14 days from the date of purchase, return the MBP for a refund or an exchange. If you are after the first 14 days of the date of purchase, have the MBP repaired under the warranty provisions.
Ciao.

Brand new Macbook Pro Boot Camp boots to blinking cursor

I have a brand new Macbook pro running Mountain Lion and Boot Camp 5.0. I have made the disk needed for drivers and support and stuff. Installation looks like it was successful. It gets up through making an account and setting up windows update stuff (never gets to the desktop). After that it says preparing desktop followed by logging out followed by shutting down. It then restarts over and over again to a black screen with a blinking cursor. Anyone have any ideas? I have seen stuff about booting to the win7 disk and selecting repair and then command line to repair the boot efi stuff but since it never has a successful boot it never has a build to repair to. I am frustrated after 7 different installs of windows and a lot of time wasted.

I should add that I went as far as downloading a trial of parallels and imported by boot camp partition. It booted fine but when I tried to install the drivers and support files I got a message that said this version of boot camp is not meant for this hardware. I was thinking if it was hanging on something I could boot into it using parallels and fix it. No dice.

Brand new MacBook Pro – 'sticky' keys

Hi all
I just bought a brand new MacBook Pro retina 15", which came with Mavericks pre-installed (currently on 10.9.1).
I've been having a really irritating issue with the keyboard since I started using it. The Mac seems to think that certain keys are 'sticky' – this is not a physical problem, but a virtual one. It's incredibly hard to describe, but basically, every few minutes, a (seemingly random) key will act as though it is stuck down. Not on the physical keyboard itself, but on screen. It really frequently happens when I use command+tab to switch apps. I'll hit the keys once, but all of a sudden the app menu will stay on screen, with the selected app cycling round indefinitely – even once I have let go of the keys. Also, in Photoshop it seems to think the space bar is held down a lot of the time, so I can't click on anything until I hit space again to disable it. Another instance is hitting command+C to copy, and it not registering. So I have to hit it again.
My usual set up is to use a wireless (bluetooth) Apple keyboard and Magic Mouse, with a Wacom tablet plugged in via USB. However I have systematically tried various things to narrow it down. At first I thought it was the Apple wireless keyboard, but that works just fine on my old iMac. Then I thought it could be my (fairly old) Wacom tablet causing the problem, but that works OK on my iMac too.
I have turned off both Bluetooth and wireless on the MacBook, and unplugged the Wacom, and the issue persists even when using the built-in keyboard and trackpad.
Anything I can do, or should I take it to an Apple Store?
Thanks

You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

I have a brand new macbook pro 15" with latest Lion.Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked on all open. why?

I have a brand new macbook pro 15" with latest Lion. Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked previously on all open. Can anyone tell me why?

You have a choice as to whether or not applications in Lion like Word or Preview (or even Safari) save and re-open previous documents or windows... just hold down the option key while quitting a program and when you re-open it you won't get the previous documents or windows when you re-open the application. You can see this by selecting the open program in the menu bar and when holding down the option key the quit function will change to quit and discard open windows. This feature in Lion is referred to as "Resume" and is great if you want to restart an app and return to what you're doing (for example in Safari re-opening existing windows and tabs from your previous session). You still have the option to close individual windows within an app before quitting and they will not re-open when the app is launched again.
This Resume function is not related to saving your work (a word or text document for example). This is handled by Lion's "Auto-Save" and "Versions" functions. See http://www.apple.com/ca/macosx/whats-new/auto-save.html
Hopefully this is the complete answer you're looking for.

Trying to set up my brand new MacBook Pro and it does not connect with the wifi network I have selected for this purpose. Nothing wrong with the wifi as both my iPad and iPhone are happily connected. Suggestions for connecting to the wifi network accepted

Setting up my brand new MacBook Pro and it will not connect to the wifi network. Nothing wrong with the network which is happily working for my iPhone and iPad! Suggestions accepted for making this connection.

Fixing this is a two step process:
1) System preferences > WiFi/Airport ...
... check [√] Ask to join new networks
"Known networks will be joined automatically.
If no known networks are available, you will
be asked before joining a new network."
2) Remove unwanted networks from the list of "known" networks under
System preferences > WiFi/Airport > (Advanced) > | Airport/WiFi pane ...
Close the window and save changes. If no joy, do a restart to ensure you are playing under the new rules.

I have a brand new macbook pro that i was doing a data transfer from an old macbook, it got stopped/cable pulled out, now have spinning wheel of death that wont stop, how do i reboot/stop the wheel of death and start again?

i have a brand new macbook pro that i was doing a data transfer via firewire from an old macbook, it got stopped/cable pulled out, now have spinning wheel of death that wont stop, how do i reboot/stop the wheel of death and start again? (this time il use time machine transfer)

Just power off the machine(s). Shut them down. Migration Assistant gets 'stuck' sometimes - best way to migrate really isn't over Firewire, though it will certainly work, but with both machines hardwired via Ethernet to the same router. You can use a TM backup, too, of course, provided that it's recent. Which is the best? Your choice. I've done it both ways and have a preference for MA, but TM restore can be a bit faster and less quarrelsome.
Clinton

Brand new MacBook Pro- tons of permissions errors

So I just got a brand new MacBook Pro but am having some issues with it. I installed StarCraft 2 but will encounter a black screen that is unresponsive to anything (option-command-esc, for example), when I exit the program and once when I went to view a replay. I have to hold the power button down.
Blizzard told me that I should try to repar my permissions. Every time I do this, however, I get the same errors and they are never fixed. I don't know if this is causing my problem but this computer is brand new and I shouldn't have all these permission errors.
Here are the messages that I get:
Verify permissions for “Macintosh HD”
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle", should be drwxr-xr-x , they are lrwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Permissions verification complete

I did do a search for a similar topic and I did read that some permissions are of no concern. However, like I said the guys at Blizzard said that it could be the source of the issue. Also, like I said, even if I do "repair permissions" and it says that it completes successfully, it has not really done anything. Even if I run verify permissions immediately after, I see the same problems.

Brand new macbook pro stuck on restart screen

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