Brand New MacBook Pro stuck on startup screen after Lion os X update

I literally got it an hour ago and when it was updating it got stuck on the startup screen. I've tried turning it off and on but it still wont load. Help

I'm not going to read that huge rambling post, sorry.
But you can look through my user tips here
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/

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Contacted support and was talked through a safe boot.
Now everything is fine.

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Hello Clinton
Thank you for your prompt response. I took an appointment with Genius Bar. Yes, this is a brand new laptop purchased it online through Apple website and received it on May 29th. I started noticing this issue from last week and it is happening at least 4 to 5 times in a day.
If this is really a hardware problem, is there any chance for laptop replacement or what will they do?
Regards!
Vijay

Macbook Pro stuck at startup screen.

I've ran Disk Utility, there were problems that were fixed, but it's fine now (I've ran it again to double check), and I've ran Apple HHardware Test and I received" no trouble found".
But everytime I try to start up it gets stuck on the grey startup screen with the apple and the oration under it. So I'm at a loss at this point.
Thanks for any help you can offer.

System files are missing or damaged so you need to reinstall OS X:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
If you have an earlier version of OS X installed then do this instead:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

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If it is really stopped then terminate and boot to recovery and reinstall the OS
OS X: About OS X Recovery - Apple Support
You can also call Apple since you have 90 days of free telephone support
Complimentary Support (USA)t

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Hello,
I bought a new 2015 Macbook pro (13" with Retina) a couple of weeks ago and noticed one thing that concerns me.
When the Macbook either boots up or wakes up from sleep mode it stays on a completely black screen for about 30-45 seconds.
I find myself sweating it out to see if the screen will actually come on. So far the screen always (eventually) comes on and the Macbook works as expected.
Do you think this is a problem with the Macbook? If so, I'd like to return it for anew before the month is up.
If this is a software issue, how can I fix it?
Thanks in advance for your help.

Please take each of the following steps that you haven't already tried. Test after each one. Back up all data before making any changes.
1. Set the default startup disk.
2. Disconnect all wired peripherals except those needed to start up. If there's no change, reconnect them
3. Reset the System Management Controller.
4. Reset the PRAM.
5. Reset the printing system.

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If you can't start up and log in in the usual way, try in safe mode.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.
☞ If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.
If you're able to log in, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
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so, my app store had been bugging me to do updates for about a month and I finally did them today. Then, Google Chrome kept crashing every time I tried to open it so I rebooted into recovery mode and ran the disc verification. It got stuck on the startup screen, so I tried to restart it again... got stuck on the startup screen again... went back into recovery mode and repaired permissions and now it's been stuck on the startup screen for 1/2 an hour. Help??

Jamie,
Since your wife knows how to use the installer DVD for maintenance, ask her to do a "Repair disk" on the startup drive. (Repairing permissions is something else.) However, also ask her if by 'no effect' she means repairing permissions could not be done or reported no permissions problems with the drive. If the latter, it is good news in that it at least means Disk Utility found a valid system to check permissions on. Anyway, let us know the results of the repair disk step, particularly any messages about repairs that were attempted.
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Be aware that there have been some reports of problems associated with certain scanners & external drives, & not just with this update. I have no firsthand experience with this, so I can't tell you exactly what they are, but I suggest you disconnect them until the problem is resolved.
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Your assumption was correct I do not understand the messages. Here they are:
12/12/11 5:14:06.000 PM kernel: wlEvent: en1 p2p1 Link DOWN
12/12/11 5:16:02.127 PM mdworker32: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
12/12/11 5:16:40.295 PM com.apple.kextd: Cache file /System/Library/Caches/com.apple.kext.caches/Startup/KextPropertyValues_OSBundl eHelper_x86_64.plist.gz is out of date; not using.
12/12/11 5:16:40.295 PM com.apple.kextd: Rescanning kernel extensions.
12/12/11 5:16:40.000 PM kernel: Resetting IOCatalogue.
12/12/11 5:16:43.760 PM com.apple.kextcache: rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache
12/12/11 5:16:44.610 PM com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
12/12/11 5:16:47.034 PM com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
12/12/11 5:16:47.503 PM com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
12/12/11 5:16:49.286 PM com.apple.kextcache: / locked; waiting for lock.
12/12/11 5:17:01.425 PM com.apple.kextcache: / locked; waiting for lock.
12/12/11 5:17:06.504 PM com.apple.SecurityServer: Session 100009 created
12/12/11 5:17:23.875 PM com.apple.kextcache: Created prelinked kernel //System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.
12/12/11 5:17:23.920 PM com.apple.kextcache: rebuilding /System/Library/Caches/com.apple.corestorage/EFILoginLocalizations
12/12/11 5:17:28.623 PM com.apple.kextcache: /: no supported helper partitions to update.
12/12/11 5:17:28.624 PM com.apple.kextcache: Lock acquired; proceeding.
12/12/11 5:17:28.631 PM com.apple.kextcache: /: no supported helper partitions to update.
12/12/11 5:17:28.632 PM com.apple.kextcache: Lock acquired; proceeding.
12/12/11 5:17:28.637 PM com.apple.kextcache: /: no supported helper partitions to update.
12/12/11 5:20:45.355 PM com.apple.quicklook: ImageIO: <ERROR> CGImageReadSessionGetCachedImageBlockData *** CGImageReadSessionGetCachedImageBlockData: readSession [0x7fe672421350] has bad readRef [0x7fe672610c60]

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Hello jaydenmarcus,
The following article provides some useful information and troubleshooting steps that can help resolve recurring kernel panics.
OS X: About kernel panics
http://support.apple.com/kb/TS3742
Cheers,
Allen

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Guess I should've done a little more research before I posted this but, found this, which did the trick:
For those with the same problem:
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Hi Everyone,
I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
Can anyone suggest what the cause of this may be and and changes I should make.
Thanks

lhmac wrote:
Hi Everyone,
I have just purchased a brand new MacBook Pro, upon setting it up it promted me to update software which I did so it's currently running Mac OS X Lion 10.7.3. My server provider is Optus and I live in the heart of Sydney.
I am new to the world of Mac's so don't really know wether my problem is opertator caused or not...How ever I currently have such slow internet I am unable to even watch you tube videos. It takes over a minute just to load pages and I am feeling a huge amount of frustration as I have a brand new computer and am on an expensive all inclusive package by one of the most recognised providers in Australia yet am getting rediculously slow internet.
Can anyone suggest what the cause of this may be and and changes I should make.
Thanks
Have you installed any programs since you got the Mac? Also look to the right of the page and you'll see a list of posts under 'More Like This'. Have a read trough them to se if you can find solutions on issues similar to yours.
Pete

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I am having a problem with my brand new MacBook Pro. After opening my laptop the other day I noticed a straight green line from top to bottom near the center of the screen. What is this from and how do I get rid of it? It is most annoying. Please Help!

"What is this from and how do I get rid of it?"
Such symptoms bode serious hardware issues and you shouldn't think about fixing it yourself when you are still in waranty. Get to an Apple Store, like the other poster suggests.

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I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
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Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton

Brand New MacBook Pro stuck on startup screen after Lion os X update

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