Brand New mba 13 won't charge

Hello,
This is my first ever Apple product, purchased it this afternoon and have been enjoying setting it up. Ran down the battery to about 3%, have plugged it in to the wall to charge and it simply won't. I will run on AC power, but refused to charge. Then for some reason it started to charge about 20mins later, then stopped.
I have tried several wall outlets that are running other appliances with no issues and checked the adaptor, seems to be in fine conditon.

Got it on the authorized reseller, every retailer has their own policies so I'm sure your call will give you some information. As a general rule of thumb when I'm talking to someone considering their first Apple product I suggest buying directly from Apple because the experience and service is so different that almost all retailers. However of course Apple doesn't discount a penny unless you are a student, government employee or your employer has some type of arrangement. Or of course if a authorized reseller is cheaper or closer to you that is a natural inclination to use them.
At any rate your system will be covered by Apple's warranty however the 14 day policy is privey to Apple, you might look up your resellers policy online, it should be printed somewhere. Look on the back of your sales receipt, that's one obvious place.

Similar Messages

Brand new ipad 2 won't charge

Bought an iPad 2 in jan 2012. In Dec 2013 it stopped charging. Tried rebooting, lowering brightness and all the other tips but could not get it to reliably recharge. Took it back to retailer who checked the iPad with 2 other chargers and decided there was a fault with the internal charging unit in the iPad. Under the shop guarantee, they replaced the ipad, but this doesn't charge either? They did not replace the charging cable or plug. It's the original 10w charger. Does anyone have any idea as to why a brand new iPad 2 will not charge with a 10w charger?

1. Make sure battery is charged
2. Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

Brand New Macbook Pro Won't charge

I recently joined the Mac world, and purchased my first Mac, a Macbook Pro. I have had it less than 3 weeks and the battery won't charge. I have called the support line, several times and they had me take the battery out put it back in press 4 keys and restart worked a couple of times, but I had to do everytime I shut my computer down, not fun at all. Finally they sent me a new battery and that one doesn't charge either. I'm kind of frustrated with the entire process, I was thrilled to be advancing in the technology world but now am very disappointed with the service to help get this issues resolved. So now I have a product I can't use, brand spanking new laptop collecting dust, and the only solution they have for me is to drive 100 miles to an apple certified dealer to have them look at it, only open Mon - Fri. So know I have to take off work, drive way out my way to have someone look at my computer. But the catch is they might charge me even though I purchased the extended 3 year apple warranty. So know I'm back to using my PC. My thrill is gone. All I want is to use my laptop, and experience the Mac way, does anyone have any solutions. So far my experience with mac support is not too thrilling what's the purpose of purchasing the warranty and I recieve no help on their end. HELP?

that doesn't make any sense.... you have a 3 year warranty... they can't charge you... thats the point of the warranty!!
you don't have to drive out to drop your laptop off.... call apple care and they will send you a box in the mail so then you can put your laptop in it and send it back to them so they can repair what they need to repair.... you said that you can't use it anyways so i guess it wouldn't matter that you would be out a laptop for a few weeks....
I wouldn't let them say they cannot do anything for you, thats just ridiculous, you paid good money for your computer as well as a warranty... be persistent.

Brand new Ipod mini won't charge

HI,
Apologies if this has been covered before - I'm posting for a friend who's just bought a brand new 4Gb ipod mini, and having synced her music and having had 1 week of good tunes on the go, it now won't charge.
If you plug the usb 2.0 cable into the ipod and the pc (yes, I'm sure the usb is usb 2.0 on the pc), it brings up the charging icon, but instead of animating the bars etc, it sits still, with one bar filled in. And doesn't appear to charge, as there is no power to turn it on.
Has anyone else encountered this??
I'm sure people will say try another cable, and to this end, I have a 3rd Gen ipod, and am going to try my firewire mains plug, will this work? as my friend doesn't have a mains plug yet - though she's ordered one.
Any other ideas?
Is it just that the battery is knackered - even though it's only a week old?
Help
Cheers all
Pete

Jeff,
Thank you for the info - I apologise for cross posting I've been inactive on the discussions pages for about 6 months and had forgotten - I also wanted a quick response, which I got thanks.
Pete

Brand new Ipod touch won't charge or turn on

I recently got a brand new Ipod touch. The first thing I did was plug it in to charge it. A red battery icon showed up on the screen. I left the ipod on the charger for hours and the icon was still red. It won't turn on either. I have tried connecting it to ITunes but the red battery icon just comes up whenever I plug it into the computer and it does not show up on itunes. I am new to the ipod touch so maybe I am doing something wrong, or is there a fault in the ipod??
Any help/advice would be greatly appreciated,
Thanks!

First try reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

Brand New MacBook Air Won't Charge

I just bought a new Macbook Air 1.8 GHz (the more expensive version) and from the second I opened it, it would not charge. The only way I can use the laptop is if it is plugged in. When I look at the computer's info, it says BATTERY INSTALLED: NO CHARGING: NO CYCLE COUNT:0
What happened? Was it supposed to come with the battery installed? Should I send it back?

if the store is close take it back and ask for replacement, otherwise call and ask for replacement
you could call support and get it fixed under warranty...
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
...but if it is brand new you have a reasonable expectation to get what you paid for, so going for replacement is the beter option

Brand new G780, battery won't charge

I got my G780 a month ago. It was brought to me from USA (I'm in Europe) where it was only tested for a few minutes. Yestarday I started it up for the first time. Battery stays on "0% (plugged in, charging)" and it won't charge. I tried to take it out and hold the power button for a minute - nothing.

hi,
Can you try turning on the system without the AC plugged in see if that'll work.
If it does not turn on I suggest you check this international Warranty Hotline numbers.
Country or Region
Contact
Croatia
+385 (01) 6403 868
Macedonia
00389 2 55 11 231
Belarus
+77273231427 (Standard Charges Apply)
Belgium
+32 27007377
Bosnia & Herzegovina
38733563170
Bulgaria
02 491 7915 (Standard Charges Apply)
Canada
1-877-4 Lenovo (1-877-453-6686)
China
400-810-8888 for Notebook
800-810-8888 for Desktop
Cyprus
022-030649 (Standard Charges Apply)
Czech Republic
800-555-870
Denmark
+45 89881536
Finland
+358 80094439
France
+33 243166035
Germany
01805-366-869
Greece
21-11984507 (Standard Charges Apply)
Hong Kong
(852) 3071-3561
Hungary
0680-98-7425
Israel
1809258990
Kazakhstan
+77273231427 (Standard Charges Apply)
Korea
080-513-0880 (Toll Free)
0234834817 (Standard Charges Apply)
Macau
0800 807
Malaysia
1-800-22-0116
Netherlands
0900-654-654-0
Norway
+47 81000017
Philippines
180089086389 (Domestic Toll Free)
180014410659 (International Toll Free)
(Only those purchased in Singapore
Malaysia
Thailand and Indonesia are serviceable in Philippines)
Poland
+48 22 295 49 50 (Standard Charges Apply)
Romania
0800 896 670 (Toll Free)
0372723004 (Standard Charges Apply)
Russian Federation
+7-499-705-6204
(Standard Charges Apply)
Serbia
+381-21-489-1533 (Novi Sad)
+381-11-3093-111 (Belgrade)
Singapore
18008185219
Slovakia
0850 232 406 (Standard Charges Apply)
Slovenia
0038 615202768
South Africa
0800 202 864
Spain
+34 902570921
Switzerland
0848 000960
Taiwan
0800-000-702
Thailand
0018004418711 (Toll Free)
(+662) 689-6498 (Standard Charges Apply)
Turkey
0212 7055461
Ukraine
044 362 42 81 (Standard Charges Apply)
United Kingdom
0844 2491112
United States
1 877 453 6686
Uzbekistan
+77273231427 (Standard Charges Apply)
Ask about their options and let them know the problem.
Regards
Solid Cruver
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Brand new iPod Touch, won't charge!

Hi there,
Have posted this under another topic but hope to get some more exposure here.
Just as a disclaimer, I work for a retail store in New Zealand. Have taken a returned iPod touch home to try and fix, but am stuck! This iPod still belongs to my employer however, needs to be restored to a re-sellable condition.
Basically, the iPod touch will not charge. It is forever stuck on the 'no charge' screen with the red battery symbol and the lightning bolt at the bottom. This is when it is plugged in (have plugged it in to a PC, my Mac and wall charger). When not plugged in, same symbols appear except with a plug symbol, pointing to the lightning bolt.
When plugged in, the iPod doesn't show up in iTunes or Disk Utility, same on the HP PC laptop I also tried it on.
I put the iPod into DFU mode and restored it to the latest firmware with iTunes on my Mac. However, once the iPod has finished restoring, iTunes tells me it will show up after rebooting but once the countdown has finished, the same stupid 'no charge' symbols appear.
By the way, this iPod has been left charging on two different wall chargers overnight, I have tried restoring it several times and still to no avail.
Any help would be greatly appreciated!! I am totally stumped.
Cheers!

Well since it has not been charging on multiple computers i would take a look at replacing the usb cable. Something could not be connecting right or just needs to be replaced. If this has already been done it is starting to sound like a battery issue with the ipod.
Hope this helps!!

Brand new IPOD Shuffle won't charge battery!

What am I doing wrong???
I did download and install ITUNES, and added a bunch of songs that show in ITUNES,(that I put on the IPOD) and when I dock it, it blinks yellow, then goes to solid green. After I eject it, I try to turn it on, but, I get no light, and it won't play.
Any ideas?

I am having a similar problem with my iPod shuffle 2G. I read that the shuffle would not charge properly unless it was plugged into a high speed USB port (which I later discovered my computer does not have). I bought an A/C adapter in order to charge it from the wall (not from Apple). I charged it overnight until the light turned green. I disconnected the iPod and turned it on; the light stayed green for two seconds, then went off, and the iPod does not play.
I contacted Apple Support, and the only suggestion they could offer was that the A/C adapter I bought is not the correct one. I am now waiting for a second wall charger to arrive, to see if that in fact is the case. The iPod did in fact sync and load songs with no problem despite not having a high speed USB port. Anybody else experience this?

Brand new macbook battery won't charge

Hello!
I bought a new battery for My Macbook Pro 15 Early 2011 (unibody)
The controller sees the battery, it discharges when power supply disconnected, but it does not charge when MagicSafe is plug in.
Green light is always green, controller dont swithch to charge battary.
How to fix it?
I am already tried:
— Disconnect and reconnect battery
— Hold on button for 5 seconds when the battery and power supply disconnected
— Make SMC reset
— Make PRAM и NVRAM reset
The battery bought in the official service center in Bangkok. Now I left Thailand and can not change battery.
Here are the details about battery
Battery Information:
Model Information:
Serial Number:          D8*********LAQ
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          406
Hardware Revision:          2
Cell Revision:          158
Charge Information:
Charge Remaining (mAh):          2685
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          6953
Health Information:
Cycle Count:          0
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          11364
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
PrioritizeNetworkReachabilityOverSleep:          0
Standby Delay:          4200
Standby Enabled:          0
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
Reduce Brightness:          Yes
Standby Delay:          4200
Standby Enabled:          0
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          85
Revision:          0x0000
Family:          0x0085
Serial Number:
Charging:          No
<Edited by Host>

That makes things difficult.   You can use your MBP as a 'desktop' with it connected with the power adapter but the performance will be degraded when the battery is totally discharged. The only other option that I can think of is shipping it to an Apple repair location.
Ciao.

Brand New iPhone 4 Won't Charge!

We received our new iphone 4 this morning and plugged it in using the wall charger. The Quick Start Guide said to "charge it Fully".
I came back 4 hours later, and it's not charging! When I turn it on, I still see the battery indicator on RED and the red "lightening" bolt at the bottom.
Using the white adapter and usb cord purchased with the phone.
WHAT AM I DOING WRONG?

This happened to me this morning for my less than 1 month old iPhone 4. I plugged into the wall charger last nite, turned it on and battery still showed 10% battery left and the warning window saying less than 20% battery power left was on the screen. I restarted and plugged it back in and nothing. Then I moved the wall charger to another wall socket and plugged the phone back in and voila, charging started but I am without a usable phone all morning.

Brand new mba won't accept HD video from new Sony CX350VE's internal memory

My brand new MBA will not deal with video shot on a new Sony CX350VE camcorder's internal memory but does so when using the SD card....what is the problem?.

Michael,
I'd recommend contacting AppleCare on that one. The phone number is in the owners manual.
Roger

My brand new iPad mini won't rotate I have done factory reset still not working. If I lock and unlock on landscape or portrait it remains in that mode. Any ideas pretty sure I've tried everything suggested.

My brand new iPad mini won't rotate done factory reset still not working. If I lock and unlock on landscape or portrait it remains in that mode. Any ideas pretty sure I've tried everything suggested such as off/on, reset, reboot, double checked lock off. It did work and I changed wallpaper and stopped motion, not sure if this related

Reset all settings. Settings>General>Reset>Reset All Settings. Your iPad will reboot on its own. You will have to enter all of the device settings again, but no data will be lost.
I eould not spend a whole lot more time trying to fix this, if the device is really brand new. I would take it back to where you bought it, bring the box, the charger, the cable and your receipt and if they can't get it fixed, return it and get another one.

Install WXP on a brand new MBA

I have a brand new MBA with LION OS 10.7.3. I have av ECG program for WXP but in the new MBA you must install Windows 7 and then my program won't function. I also have a MAP and on that at installed WXP when I used SnowLeopard, but after update to LION everything is OK even the ECG program.
Is it possible på downdate LION på SnowLeopard and the use BootCamp 3.0 and install WXP? Does anybody download just BootCamp 3.0 to LION?
Please anybody help me to get WXP on my MBA.

Use Parallels or Fusion if VirtualBox is too complicated. Or, Windows 7 in Boot Camp runs XP programs so why do you not think it will run your program?
You will notice that the other posts regarding getting XP running with Lion Boot Camp never get to the 100% solution. There are no XP drivers for Lion or the new hardware. It you think installing VirtualBox was complicated, you will not do well following the convoluted posts saying how to install XP.

My brand new ipod touch won't let me download apps.

My brand new ipod touch won't let me download apps. I put in my password and then get a screen that says "Download Now". I can't press the okay button to start the download. What should I do? All of the other buttons on the screen work, so I don't think it is broken.

Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.

Brand New mba 13 won't charge

Similar Messages

Maybe you are looking for