Brand new MBP 13inch VERY HOT

So i bought my new MBP 13inch about a month ago and ive noticed that it is slower than my old macbook (black 2007 model) dispite haveing double the ram and a better processor. Also I have noticed that it has become very hot. It starts after about 15minutes of use and it stays very hot. I can not have it on my lap.
Ive gone to the genius bar once for both of these problems and was told that everything is fine, but I cannot accept that since it is slower and so much hotter than my old macbook. I think this specific laptop may be a lemon.
Anyone know if these problems are normal?

Cook Book wrote:
.....Another thing that happened. Today i was watching youtube videos on my MBP and the screen would go to black, I thought the computer went to sleep but it was completely unresponsive. After a few attempts at trying to get it to wake up(with no luck) I decided to kill the power. After waiting a minute with the computer being off i just hit the power button again and the computer would start up and begin loading, but after a few seconds it would die again. I went through this process 4-5 times before it would fully load......
Sounds like the logic board may already be in its death throes.....if LB does die soon, then insist on a replacement MBP; the logic board IS a weak point on MBPs and LB failure is not uncommon.
Welcome to the world of declining MBP quality and reliability...."sigh".
Anyway, as I've said, time and again, anyone who purchases a new MBP should definitely purchase an AppleCare extended warranty before the one year warranty runs out.
A MBP owner without it is just playing Russian roulette.

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Short Freezes on brand new MBP! - very annoying

Every few days i will be using my new mbp 15" (built to order with 4gb ram 3.06ghz and 7200rpm 500gb HD) and i start getting random freezes where the pointer keeps moving but nothing responds. Sometimes it gives my the pinwheel, sometimes it doesn't. the freeze will last for about 10-15 seconds. then it catches up to whatever i clicked or did while it was frozen and works fine for about 45 second to a minute. then the same freezing happens again! and so on. I am having this problem when all i have open is firefox, mail, and itunes(not even in use)! This should not be freezing up such a highly spec'd computer!? whats the deal

Also, Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them.
Then Repair Permissions.
 DALE

Magic mouse lag on brand new MBP

Hello,
I received my MBP 15" (Mid 2012) several days ago. But my Magic Mouse doesn't work very well with it. The cursor lags every several minutes to one hour or two, and lasts for several seconds to several minutes every time. I don't mean that the movement is slow - when it happens, the cursor doesn't follow the movement of the mouse very well, it seems 'jittery'. The cursor may "jump" to the destination 0.3~1 second after I moving the mouse. I tried everything I can do but the problem is still not solved. Here are what I've tried:
* Setting my router to 5ghz band
* Turn the mouse off and on.
* Turn the mouse off, replace the batteries to new ones, and turn on.
* Restart the computer.
* Remove the mouse from the list of Bluetooth devices, and pair again.
* Reset PRAM and SMC.
* Disable WIFI.
* Unplug everything in my room that has a wireless receiver, including Xbox, Apple TV, etc, and remove the batteries of their controllers.
None of the above works! However, I also have a Magic Trackpad which also uses Bluetooth but it works fine. I tested the Magic Mouse on my old MacBook Pro and it works without any problem. The distance between the mouse and the laptop is less than 2ft.
Mouse still works fine on my old 2010 MBP.
Brand new MBP 15", 256GB SSD, 8GB RAM.

I had the same problem with my new Retina Macbook Pro and my Magic Mouse that worked fine on my previous 2010 Macbook Pro. At work I don't have a wifi network so I share my ethernet connection via wifi so I can get internet on my iPhone and iPad during the day. After reading this thread I tried turning off the internet sharing and it has cleared up all lag issues with the mouse.
Just thought I'd share my fix. Hopefully Apple can clear up whatever issues are causing this so I can get wifi back to my devices at work.

Aperture 3 not working on brand new MBP???

Just tried to open Aperture 3 on my brand new MBP and I get this error message:
Dyld Error Message:
Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture
Reason: no suitable image found. Did find:
/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper
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Any ideas, hope you can help.
Thanks!

Hi, Thanks! The solution on the Macrumors forum worked! A plugin manager issue!
I've copied the solution below for anyone else who may run into the issue.
Turns out it's a simple fix.
For those with the same problem:
1. Navigate to: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
2. Delete the PluginManager
3. Get a new copy of the PluginManager. (You can copy one from a friends macbook) or use the one hosted here: http://qvenon.com/files/PluginManager.zip
Thanks again!
best,
upgrayedd1

Hey i bought a brand new MBP like 6 months ago and now it won't charge

i bought a brand new MBP like 6 months ago and now it won't charge. I tried using a friends MBP charger of the same year as my computer but it still says not charging at the top right corner of the computer screen where the charging symbol is. This problem just happened out of nowhere because it was working the day before then the next day it just stopped working saying it is not charging. I tired doing all of the suggested techniques to fix it but not luck.
This is the battery report is when my MBP is either connected to my charger or my friends charger which works perfectly on her computer.
Battery Information:
Model Information:
Serial Number:          W013*****3BA
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          201
Hardware Revision:          000a
Cell Revision:          158
Charge Information:
Charge Remaining (mAh):          3137
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5751
Health Information:
Cycle Count:          126
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          11528
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
PrioritizeNetworkReachabilityOverSleep:          0
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0000
Wattage (W):          0
Revision:          0x0000
Family:          0x0000
Serial Number:          0x00000000
Charging:          No
As you can see where it is labeled "AC Charger information" it states that its connected but there is no Wattage and says its not charging .
What is wrong with my mac? Is it serious and does Apple Care cover it?

Have you done a SMC
http://support.apple.com/kb/HT3964
Items include
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.

My brand new MBP 13"got the error "there is not enough memory or disk space to convert this document". What gives? Help please!

I am trying to use mail merge in Word for Mac on My brand new MBP 13". And I get the error "there is not enough memory or disk space to convert this document". What gives? Help please!

Why do I get there is not enough memory...: Apple Support Communities
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Kernel Panic and a strange sound on a two days brand new MBP 17" i7

I just got a brand new MBP 17" i7 two days ago. Already had two issues:
1. On the first day while the computer was doing an automatic software update I heard a loud horn type sound coming from within the machine. After that the screen turned grey with the Apple logo and a status bar underneath. After that the machine returned to the "normal" screen and keep working.
2. Yesterday while trying to set up a mighty mouse the computer gave me the kernel panic screen. I turned the computer off and then on again and everything seems fine.
I contact Apple and they gave me two options for my peace of mind:
1. Take the computer to an Apple Genius bar
2. Send the machine back to the store
I own an iMac and a Macbook and this things had never happened before. I don't think it's normal for a brand new computer to do things like that.
This incidents took place within the first two day of receiving the computer, but maybe down the road or as I start installing programs like Final Cut Studio 3 or Office for Mac, things could complicate...
What do you recommend?

Hi there.
The noise you heard and the status bar is usually the result of a firmware update being installed. Nothing to be concerned with and in fact will probably happen again if they just swap out the machine.
The kernel panic may have just been a fluke but you could try running the Apple Hardware Diagnostics that actually shipped with the machine to rule out hardware. If the tests come back ok then you could try to just re-install the OS.
Good luck.

How much does OSX take up on a brand new MBP HD?

Does anyone know on a Brand new MBP 128 SSD drive....how much is allocated to the OSX?
Thanks in advance

You do need to install Windows twice - once under Boot Camp and once under Parallels - but you can legally use the same CD with the same licence for both installations. There is no need to buy two copies.
There is a program called Monolingual that will assist in removing the additional language support. Be care, as it has removed the components needed to run Rosetta for some users who were not as careful as they should have been.
Parallels has to run from within OS X, but some people have had success running Windows off of an external drive. I have not tried it, but the instructions can be found HERE.

FaceTime problems on 3 brand new MBP 13 Retina, Apple has given in

Hi All,
After recieving 3 brand new machines (MBP13 Retina) in Dec 2013 and Jan 2014, Apple does not believe they can deliver a proper working brand new machine. They also won't look into the problem and hope i can accept this faulty machine.
Is that what Apple is turned into? A company that doesn't believe they can fix their own machines? Or do they not care anymore about their customers and their product?
The person I'm facetiming with cannot hear me when we talk at the same time. My (3 brand new, but all 3 faulty) machines will mute me, so the other party cannot hear me. It is back to the walky talky ages again, 'over'.
Since I'm a great believer of Apple, I cannot believe they won't fix this problem and just keep on selling and delivering brand new MBP 13 Retina machines that don't work.
Does nobody at the Apple company care anymore, is there no company pride?

after a week of working on this problem the last straw was spending 3 hours being helped with this problem by 1mb.com after which time they asked me either to take out a years support at £129 or pay for help from a better qualified technician! As I only received my IPad last week I am going to send it back tomorrow. why doesn't Apple respond when it is obvious from all the discussions that there is a problem? Considering the price of the iPad I feel thoroughly disillusioned and cheated as well as frustrated by spending so many hours to no avail. this was not the only problem I've encountered but it is the one I've wasted most time trying to resolve./

Help!!! Brand new MBP with Santa Rosa Kernel Panics when started with...

Help!!! Brand new MBP with Santa Rosa Kernel Panics when started with external HD firewire 800 after 20 sec...
I don't know what it could be???
Do you???
Thanx
Jay

I'm actually having a similar issue and I don't think its related to networking at all.
I'm currently working in a corporate environment where we deploy pre-built OS X images to machines. I recently upgraded my images to 10.4.10 before we got our first Santa Rosa machine. This image was built on a MacPro and worked on all Intel Macs down to a MacMini CoreSolo. When I deployed my prebuilt image to the SR MBP, it caused a kernel panic immediately.
Further investigation revealed previous builds of OS X, including 10.4.10 upgraded from any other model Intel Mac will kernel panic the SR MBP. Going backwards the SR Build of OSX will not work on any previous model Mac, as any other build typically does, but causes severe graphical distortion, as if it does not have the display drivers for the other Macs.
To make a long story short, I think your issue comes from the fact that your external hard drive has an older build of OS X 10.4 than the SR MBP will run (even though you may have upgraded it to 10.4.10). Anyone who can corroborate my story with some more testing, please chime in.
I haven't found a solution for this issue yet other than keeping a seperate Santa Rosa Core 2 Duo image for my deployments.

Brand new iMac running very slow!

I just purchased brand new iMac on January 2nd (the specifications are below). The computer seems to be running very slow just doing normal everyday tasks. I have barely even used the computer and the only installations I've done where the ones recommended from the app store. I saw I had an itunes update the other day and went to install, the computer sat there for 5 minutes before it did anything. After it installed the app store still had the badge icon #1 next to it as if it never installed. During the installation I was listening to pandora, I tried to turn down the music and it took about 45 seconds before it turned down. I finally tried to log out of my account and it took over 2 minutes to log out.
I haven't had the opportunity to mess with anymore since yesterday. I feel a brand new computer like this shouldn't be running this slow. Does anyone have any suggestions? I will probably be contacting Apple Support after I get off work and maybe even exchanging the computer for a new one.
21.5-inch: 2.7GHz
Specifications
2.7GHz quad-core Intel Core i5
Turbo Boost up to 3.2GHz
8GB (two 4GB) memory
1TB hard drive1
Intel Iris Pro Graphics

If you are referring to this icon for the App Store:
the red numeral 1 is to tell you there is an update available. It may even have started to download, and been paused.
As far as your Mac's performance goes the Apple Store is the place to take it. You have paid for a one year warranty, and of course there is the option to return it within 15 days. Good luck.

Brand New MBP 15 RD, no Org/Grn light on MagSafe2 - unable to start MBP as battery is completely drained out! Won't charge with 2 different MgS2 chargers! Help/ideas?

I bought a brand new Macbook Pro 15" Retina (Late 2013) model. After unpacking, I plugged in the MagSafe2 power adaptor to the MagSafe2 port and everything looked fine.
However, after charging the battery to 100%; I disconnected the MagSafe2 power adaptor. When the battery charge percentage fell to below 25%, I reconnected the MagSafe2 power adaptor and noticed that the Orange light (indicating that the battery is being charged) was not lit.
Furthermore, when I let the battery die out to 0%; the battery won't recharge and neither an Orange or Green light on the MagSafe2 power adaptor. I had bought a spare adaptor for work and the same issue with this MagSafe2 power adaptor. So it was certain that the problem wasn't with the MagSafe2 power adaptor but rather with the MagSafe2 port on the Macbook Pro!
I took the Macbook Pro and MagSafe2 power adaptor to the local authorized Apple Service Provider who decided to hold onto my gear for 3-4 days to ascertain the source of the problem! Unfortunately no Apple Retail Stores or Genius Bars in the country that I live in.
All in all, very frustrating to know that your brand new Macbook Pro costing USD 3,300 is faulty straight out of the box!

You said:
I took the Macbook Pro and MagSafe2 power adaptor to the local authorized Apple Service Provider who decided to hold onto my gear for 3-4 days to ascertain the source of the problem!
Do they still have it?
From your indications there is a faulty IO board
Contact Apple for return options given your location issue and no proximity to an Apple shop.
Peace to you.

White screen on brand new MBP 13"

Dear all,
I bought a 13" MBP only a week ago and Im starting to see some very strange behavior.
I have a 22" (1680 * 1050) external display connected with a original miniDP - DVI.
Yesterday when I was working both my laptop display and my external display turned white and I couldn't do anything but to restart the computer. This happened two times in a day and I decided to keep working without the external monitor and since then I haven't seen the problem.
What is causing this? I sit in a very hot environment, but I think its really bad that the computer doesn't take care of this by increasing fan speeds and limiting the resources to keep the cool. I only had one instance of Safari and Eclipse open, nothing using a lot of graphical power.
Is there any thing else I'm missing?
Kind regards
Erik

This happens on my 2010 13" MBP too. So far it has happened about 10 times since I bought this machine right after it was released, and only when an external screen has been connected via miniDP->DVI. None of the temperatures in istat or Temperature Monitor lite have been above 55 degrees when this has happened, so I really don't think it is temperature related.
It is terribly annoying when a screen whiteout strikes out of nowhere, and I am working on the machine without knowing if the work will be saved or not. Sometimes iTunes has been playing in the background without interruption, so it only affects display output it seems. Nothing happens if i pull the miniDP->DVI adapter, or anything else I can think of, except holding the power button for 4 seconds for a hard reset.
I usually just do office work and email on this machine, so it hardly ever sees intense CPU or GPU loads.
I had display issues with my 2008 Macbook as well (resolution choice for 16:10 disappeared), so far I have had less issues with my Hackintosh than the two genuine Apple machines I have. Go figure.

HT4796 System information shows files on my brand new MBP that I can't see anywhere in Finder?

I'm brand new to Mac's. Very good with PC's but don't know my way around these machines very well. Bought a brand new pro today and started to do migration assistant at startup to transfer my itunes music and films from my windows pc to my mac over my network. I left it for 15 minutes and the bar didn't even move (transferring like 60gb) so I thought screw this and cancelled it on my pc (can't cancel on mac) and that canceled it on my mac too. I started over to just do my music as that's all that I really needed (10GB). Again it took too long so I canceled and thought I'd do it later and continued to set up my new mac. I then went into about this mac and under storage it says I have a load of files (below) but I can't find anything in Finder so where are they and are they some of my files that transferred over before I cancelled or are they system files (seems excessive to me to have over a gig of audio)
Also when I go into finder and show all my files all I can see is this
so where are all them files?
Not tech savvy with Mac at all btw but I will be soon as I learn fast and am generally very good with computers

No, it is normal. As I have said, there is a large quantity of system files that come with your mac. 1.22gb of music covers default ringtones, alert sounds, etc. 5gb of apps covers the default applications included with your mac. The movies and photos are probably icons and other media included in applications. You really have nothing to worry about.
If this was a decade ago you would and should worry, however things seem to be progresively getting larger.

Only having 4 hr on the new MBP 13inch I bought yesterday...

I am really concerned...I bought the new MBP 13 inch yesterday and saw terrible battery life. I thought I would give it a day, but today, after charging it fully, it only showed 4 hour left after I unplugged for 10 minutes, and now 3:48 left after unplugging it for 20 minutes.
I went to support.apple.com to schedule a support call, but the ridiculous interface asked me to pick what type of problem is this related to, but ONLY GIVING ME TWO CHOICES: 1. iTune 8 or 2. iTune 9. *** is wrong w/ their support site? Also it didn't know I have my laptop, so I had to type in serial number manually. After choosing my laptop, yeah it told me I could only pick iTune 8 or iTune 9 as my problem. This is inside MacBook Pro support age!! WTFFF???
Then, once I filled up the drop down list (I had to choose some ridiculous category unrelated to my problem), it told me I can schedule a call back at a later time. It wouldn't even call me back! But it had the decency to tell me "you can always schedule a call back..." ***??? Is this because I am behind a corproate firewall? I got stuck in some crazy loop too on developer.apple.com yesterday, but I doubt today's problem is related to VPN.
Lastly, no I am not running my PC crazily. Not playing any media or using any hardware or connected to any device. Only have wifi on, browsing the web, and brightness at 50%.
I prob shall bring this in but I am flying out tonight I really don't want to spend an hour driving to the store and back...HELP!

Hi lyziwyg,
Charge life varies immensely depending on what you are doing with your computer. THings like screen brightness, the use of bluetooth, external USB devices etc etc also have a substantial impact. A computer that will run for eight hours running a word processor and email software, may only manage two or three if you are watching lots of vids, connected to blue tooth, using the iSight Camera, running DVDs or CDs etc etc.
Have a look at Neuroanatomist's excellent FAQ on batteries at http://discussions.apple.com/thread.jspa?threadID=1764220 for some good advice on looking after the battery in your new computer, and read Apple's own advice at http://www.apple.com/batteries/notebooks.html too.
While you should calibrate your battery when it is new, and then every couple of months thereafter, it is actually best NOT to run Lithium batteries right down from full charge too often. You will find that regular light usage is what they thrive on - use them every day when convenient for an hour or so, but try to avoid the "charge it up overnight and then run it flat every day" approach that some people use. That approach used to work well with the old "NiCad" batteries, but it is really very bad for Lithium ones.
Cheers
Rod

Brand new MBP 13inch VERY HOT

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