Brand new MSI GE70 2OC battery won't charge

Hi all
I have a rare issue related with the laptop power system of a brand new GE70 2OC: basically, the battery won't charge.
-In Windows 8, with the battery installed and charger connected to the laptop: the battery does not charge and drains.
-If I boot with a linux live cd, exactly the same happens: there's no charging, and the battery is draining.
And here we go with the mess...:
-If I start windows8 only with the charger connected (battery removed), the computer turns on properly, windows start booting, but before showing the home screen, the laptop turns off. As if power were suddenly removed.
-If I start the same way (only with charger, battery removed), and entered the bios, I can stay here forever: laptop doesn't turn off until I wan't.
-If I start the same way (only with charger, battery removed) with a linux live cd, I can work without problems every time I wan't
It's very strange... If the battery is not dead, I think may be some kind of BIOS or firmware issue, because the failure of "battery not charging" appears in any situation (turned off, in bios, in windows, in linux).
The charger is not broken. It runs smoothly without battery in bios and linux.
I tried a EC Reset. Nothing happens... ¿Any idea?

Thank you both
I'm still in the 7 days money back guarantee from the seller. I've contacted the shop, but still expecting for news.

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