Brand new N76 vibrates but doesn't ring

I recently received an unused n76. Everything on it works fine, except that it doesn't ring. The mp3 player works, they keys make sounds, it vibrates when called but doesn't ring. I've checked and adjusted the profiles to ensure that the volume is up to maximum, but still no sound.
Does anyone have any ideas as to why?

Thank you for joining the ASC, however next time you might want to check out the data on a post, as well as the content. Someone had already told the poster to check the mute switch, and this post is 3 years old.

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