Brand new officejet 4630 with black ink problem and ok button doesnt work

Hi! I bought a new printer today, officejet 4630 and it included toner cartridges in the box. Iset it up like the sheet in the box said. After I had filled in date etc, I put in the ink ( and yes, remembered to check that it was compatible and take of the tape) Then this message showed in the display and still does:  "Ink cartridge(s) problem. The following ink cartridges must be replaced" and a black dot.  The cartridges were brand new and came in the same box as the printer. I have tried a reset ( taking out the cord for power supply, wait 60 sec etc) I also saw in Hp support you were to press "ok" to get rid of the message before restart. I can't press ok. It just beeps. No matter what button I press.   Suggestions? Of course I can try with a new cartridge, but to paying $20 for a new cartridge when it was included in the box and should work is not ok.

Hi , Welcome to the HP Forums! I understand that you ar getting the error, "Ink cartridge(s) problem. The following ink cartridges must be replaced" with your black ink cartridge on your HP Officejet 4630 printer. I am happy to look into this cartridge error for you!  Please, try the steps within this guide, A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays for HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series. If this guide does not resolve your issue, please contact HP, phone support for further assistance, as the ink cartridge(s) are under warranty. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck!  “Please click the Thumbs up icon below to thank me for responding.”

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