BRAND NEW PHONE NOTHING BUT A MESS HELP ME PLEASE

After charging my iPhone (Brand new 16GB 3GS) I go to sync it to my computer. My computer makes the 'ding' noise it does when you plug a USB in but it does it again immediately after.
I FOLLOWED APPLE'S **** INSTRUCTIONS AND I GET THIS:
Below is an example of the full error message this document relates to as given in Microsoft Windows XP.
The software you are installing for this hardware:
<device/driver name>
has not passed Windows Logo testing to verify its compatibility with Windows XP. (Tell me why this testing is important.)
Continuing your installation of this software may impair or destabilize the correct operating of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing.
*** am I going to do?! Help me please! I spent so much money on this phone for this?!

I get that error ocassionally at the college where I work when we plug USB drives into the workstations. It is an XP error you sometimes get with newer hardware. You can select continue anyway, but I agree with the above poster to check and make sure you have the latest version of iTunes as it has all the latest drivers for the phones. That should solve your issue.

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New phone.....Help me please!!

I just purchased a Samsung Galaxy S5 and I've had it 15 days. I HATE IT!! I don't get any voice mails until I go in and manually refresh it and then sometimes I'm able to and sometimes I'm not. I just sent someone a text and it showed on my screen that it sent but he forwarded me the message that actually got sent to him. One that I sent probably 3-4 months ago. I also can't get the sounds to change on my text message alert. It still does the whistle when I have it changed to something else and it shows in settings that it is changed to a different sound. The whistle is driving me crazy. Also I'm wondering why when I turn my volume on the side down, it doesn't affect the text message or ring tones. I still get blaring loud notifications at work and if I turn it all the way down to vibrate, I either don't feel it or hear it. Last but not least, I deleted google play on accident when I first got the phone (which is my own fault) so I also can't get any apps. Does anyone have any ideas how to help me fix some of these things?

Google Play is considered a system app, and many people who think they have accidentally deleted it have actually only disabled it. Go into app manager, scroll/swipe over from the default downloaded screen over to All. Scroll down in the All page and look for Google Play Store. Is it there? Is it disabled? If so re-enable it. (If not post and let us know - there are places you can download the Google Play Store app from). After you get Google Play up and running update all your apps. (It may help with your other issues).
What text messaging app are you using? the default texting app, Verizon's message+, Google Hangouts, or something else? You could try a different texting app (some of which should have already been pre-installed), and see if that makes a difference with your texting problem.
When you're adjusting volume do you see a wheel/sprocket/tool icon on the screen? If you click on that symbol it will bring up a screen that lets you adjust different volume settings (ring tones, music/videos, alarms, notifications, etc) independently.
In addition you could try a system clear cache that fixes a lot of problems, for a lot of people (you don't loose any data).
http://cellphoneforums.net/samsung-galaxy/t370847-samsung-galaxy-s5-clearing-cache-partition-rebooting-safe-mode.html

I replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

i replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

Hi Eric,
What message do you get when you try to connect?
Cheers!

I need to replace the nano SIM card tray of my brand new Ipad Air, but here in Brazil it has been impossible...How can I contact the US apple store through email to help me?

I need to replace the nano card SIM TRAY of my brand new IPad air, but here in Brazil it has been impossible...How can I contact the US apple support through email, to help me?

Visit an ASP or dealer

Brand new phone will not charge

Just got my new 4S. It will not charge. Apple logo appears when pressing home button, but suddenly disappears or phone goes dead during initial config. Tried different chargers. Have tried charging for hours. Defect battery on a brand new phone?!

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?
Do you see the BlackBlerry dots logo at the top right of the home screen next to the signal bar indicator?
If not, and if the BIS status is not connected, could be the plan is not yet provisioned by Tesco.
Then, try this:
On your BlackBerry device, go to:
1. On OS5 devices: Options > Advanced > Host Routing Table > Menu > Register. On OS6 devices: Options > Device > Advanced > Host Routing Table
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

My iphone 4s wont turn on,it wont even charge,when it does eventually start to charge the apple icon on the screen will appear for a few seconds then itll disappear, i have tried to do the soft/hard reset but nothing happens, can anyone help me please?

My iphone 4s wont turn on,it wont even charge,when it does eventually start to charge the apple icon on the screen will appear for a few seconds then itll disappear, i have tried to do the soft/hard reset but nothing happens, can anyone help me please? do i have a dead iphone on my hands? isit worth me going into the apple store and seeing what they can do or isit pointless? please help!!!

Try to backup and restore you device in itunes...restoring the device is like removing the iOS software off the device and re-add in a newer software, after you have restore you device, MAKE SURE YOU SET UP YOUR DEVICE LIKE A NEW DEVICE, DONT NOT RESTORE FROM BACKUP!!... give the device a chance to use the newer software and see if the issue still persisting, if the issue still on going then its would be a hardware issue.
Call Apple Care and see if your device is still under warranty to get it replace

WHY VERIZON TOOK AWAY A SECOND UPGRADE TO REPLACE A BRAND NEW PHONE THAT WAS DEFECTIVE

I have had a cellular account for many years with Verizon. I currently have three (3) lines on my account. (removed), which is my phone, (removed), which is my husband’s phone, and (removed) which is my son’s phone.
I upgraded my phone to the Ipone 4 in 2012 under my son’s line (5841), so this line should be eligible for another upgrade this year.
In April 2014 I upgraded my husband’s phone under my line (9835). We originally upgraded to the Moto X, and I was charged the $35.00 upgrade fee. Unfortunately the Moto X had multiple issues and your tech support could not figure out how to fix the bugs so they replaced the first Moto X with a second one, that still had issues, so we were sent a third one, but Tech Support couldn’t get the phone activated. Since we went through three (3) Moto X’s and your Tech support admitted this phone is known for certain issues, a supervisor overrode the 14 day return rule and allowed us to choose a different phone for the upgrade. My husband wanted to go back to the Droid Maxx, which is what he originally had and loved. I had to pay $99.00 for this phone. The supervisor had to get my permission to extend my contract under this line (9835) an additional two (2) months since we were switching the original upgraded phone to a different one and I of course agreed, whats another two (2) months. I was not charged $35.00 a second time.
When I went on line to see when the (5253) line would be eligible for upgrade so I can upgrade my Iphone that is now two (2) years old and starting to have serious issues, I saw that this line is not eligible until August 2016, which means your company is claiming we already did an upgrade for 2014 which WE DID NOT.
On August 25, 2014 my husband called tech support about the Droid Maxx as it was having DATA issues, it would not send or receive pictures and kept saying Data Error. Tech Support did a hard reset, which did not fix the problem. It also stopped taking pictures and a few other problems with it so Tech Support sent us a new Droid Maxx under the manufacturer’s warranty since the phone is under one (1) year old. But Apparently whoever put in the order put it in as a upgrade happening on August 25, 2014. When I called to get this straightened out, I was advised that on May 20, 2014 we upgraded to the Droid Maxx so this line is not eligible for upgrade until May 2016. I tried to explain this was NOT an upgrade it was an override of the 14 day return rule to allow us to change the upgraded phone to the Droid Maxx since the original upgrade phone the Moto X had multiple issues that could not be fixed by your company. I am now being told that I autherized a second upgrade under the 5253 line for the Droid Maxx which is NOT TRUE. I would never have authorized an upgrade for a second line to replace a BRAND NEW PHONE that was an upgrade on the 9835 line. That makes no sense whatsoever. It was not our fault that the Moto X is a phone that has issues that is no fault of ours, so why should I be punished and have an upgrade taken away from me in order to replace a Brand New Phone that didn’t work?
I talked to customer service two days ago and promised a call back to resolve this in 24-48 hours, but I never got a call back.
I have been a loyal customer of Verizon since I have been out on my own. I had Verizon landline for many many years and went to Verizon Wireless when they became available. I have talked many many friends into switching to Verizon because their customer service has always been top notch and I always felt like this company cared about its customers. But to have this happen just has me speechless.
As I explained above, my phone needs replacing very soon as it is two (2) years old. I can’t get voice messages that are clear, it drops calls, even with full bars, it doesn’t ring half the time when someone calls me. I have been told on numerous occasions that someone has tried to call me but it went straight to voice mail, but my phone is always on, it showed no miss calls, nor did it ever ring so the calls aren’t even going through. It has had a hard reset a few times, but the issues are just getting worse. I am not going to upgrade under my son’s line 5841 in November because I am not going to extend his contract for two (2) more years. He has an old flip phone that is four (4) years old and if that phone goes up, how will he be be able to upgrade if I have to use his upgrade?
I am asking that you please look into this matter and correct this upgrade issue. The 5253 line should be eligible for an upgrade now, not in 2016.
Thank you for your assistance in this matter. If you need to contact me you can try calling my cell at (removed). (If the call will go through)
Thank you
(removed)
Looks like US Cellular has a promotion going on where they will buy out my contracts if I go with them. Guess I will be leaving Verizon since they refuse to do the right thing.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

shoostar, I'm sorry this had to occur on your new phone. In your post, I show you were heading back to the store to exchange your device. Please let us know if the store reps were able to resolve your issue or if they simply exchanged the phone. When a customer has an issue with an application, we always first recommend removing the application off the phone. If you are able to remove the app and still have issues or are not able to remove the app, the second suggestion is a master reset. I have listed both options below for your convenience.
Steps to remove an application below:
Note: Applications included with the Android Operating System may not have an uninstall option.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Applications.
Select Manage applications.
From the All tab, select an application.
Select Uninstall.
Select OK.
Select OK.
Steps below to perform Hard/Master Reset:
Note: Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.
From the home screen, select the App menu.
Select Settings.
If the application icon is missing, select App menu filter (located at the top) then select All apps.
Select Privacy.
From the Personal data section, select Factory Data Reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase Everything.
Allow up to 3 minutes for the factory data reset and reboot processes to complete, then perform initial activation and setup.

I just bought a new iPhone and accidentally backed it up with my old iPhone backup, I do not want this. I lost everything on my new phone and I need it back. PLEASE HELP! This includes pictures and texts, etc.

I just bought a new iPhone and accidentally backed it up with my old iPhone backup, I do not want this. I lost everything on my new phone and I need it back. PLEASE HELP! This includes pictures and texts, etc.

So just to be clear, when you say "just bought" how long ago was that? Is it on this new iPhone that you had pictures, texts, etc that you want? Were you backing up to iCloud or onto iTunes?
This may not help for everything but if you go to iCloud.com and log in, are you able to find your pictures there?

I am trying to activated a brand new iPhone 4s but the serial number isn't working. Suggestions?

I am trying to activated a brand new iPhone 4s but the serial number isn't working. Suggestions?

Are you getting any error message or other data that helps to understand why the SR # is not working? Sometimes when entering a serial number a letter or number is entered incorrectly because a 1 looks like an l or an s looks like a 5. Make certain that this type of an entry error is not your problem.

How did contacts get on to my brand new phone?

I have a brand new phone and there where contact on the contact list, but I do know how they got there. They are mind, but I have not even used the phone, how did they get there?

I figured it out.. I syncd it with my Outlook.. DUH! Thank you.

HT1386 I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that.

I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that. When I open iTunes it has a button that say "Back Up iPhone", but I'm not sure what that does. When I go into the sync options it say I have another user account and asks me if I want to merge of replace. I'm assuming it's trying to tell me I have an older iTunes Library, but don't know that. Geez, maybe people over 60 shouldn't have iPhones, iTunes just bafles me.

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

Cannot install windows 7 on brand new mac mini with 256 g sdd? Please help.

Cannot install windows 7 on brand new mac mini with 256 g sdd? Please help.
Have tried all tricks found on the net and followed every advice from apple support.
Still black screen with blinking curser when mini is rebooting following partitioning via bootcamp.
Very nice and fast mashine, wouldnt like to return it.
thanks allan

Is that an Apple SSD?
what model is it?
Is there a firmware update if non Apple?
Lion is not server version.
Windows is ? ISO or retail?
Google macmini Windows 7 SSD Apple Boot Camp

HT201364 I have a brand new macbook pro, but it won't let me download mavericks

I have a brand new macbook pro, but it won't let me download mavericks

You have got a Late 2013 MacBook Pro.
This MacBook uses a special OS X Mavericks version which is newer than the one available in the Mac App Store, so you cannot download OS X Mavericks from the Mac App Store now. Instead, if you need to reinstall OS X, you will have to do this through Recovery (hold Command and R keys while your computer is starting up).
You will be able to download OS X Mavericks from the Mac App Store when your Mac uses the same OS X version as all other Macs. This may happen when Apple launches OS X 10.9.2

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

monkeybuttqueen,
Thank you so much for reaching out to us today. I hope you are enjoying the new device! I do apologize that you didn't get the proper info sent to you to send back your old device. You can always print a label online from My Verizon. You can do that at www.verizonwireless.com/printlabel Pleaes keep us posted if you have any questions or concerns.
KevinR_VZW
Follow us on Twitter @VZWSupport

How is it I purchased a brand new phone less than 30 days ago and when defective I'm given a used phone and find a replacement sent slow mail?

I opened an account with added lines with Verizon about Nov 14th. Not 30 days has passed and yesterday in the middle of using my fully charged HTC One M8 Windows phone the screen went dark. I can hear incoming service but of course the phone is useless.
I was promised a replacement and told by the tier 2 support person last night that the replacement would be out overnight. I checked earlier and no status was available, and I checked now after waiting today for the phone, and now I see the phone was not sent overnight, and further that I will be sent a "like new" used replacement. I paid a substantial down payment and will be continuing to pay the new phone price, but now I am being given a used phone though still paying for new.
I am really unhappy about how this less than 30 day customer who is not going to a discount carrier is getting treated. Someone credited me for the few days service I am out...but that still does not resolve the used phone issue. Is this something I need to take up with the BBB?

Sucks, but it is in the contract you signed. Within 14 days, return the phone and get a new one, after 14 days, it is a used phone and gets replaced with a used phone. I had this happen to me, felt a bit cheated, but you know what, that phone lasted the entire rest of the contract without issues and continued to work when I passed it on to family.
The only alternative would be to work directly with HTC, the manufacturer of the phone and try to get a new replacement. However, almost every company does exactly what Verizon does in this situation. Since Verizon is keeping to the terms of the agreement you both agreed to, the BBB will not see any problem and not have any reason to act.

BRAND NEW PHONE NOTHING BUT A MESS HELP ME PLEASE

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