Brand new satellite c50 a 1g6 keyboard not working

Hello, I just purchased this laptop and right from the start some letter keys and the backspace bar aren't working, so I've gotten to the point where I have to enter a registration email but cannot choose the on-screen keyboard, and I'm stuck in my set-up phase.
I tried removing the battery once because the first time it plainly stopped setting up entirely. What can I do?
edit: actually, most keys don't work...

Hello fans if you are facing problem same to me. I would recommend you all to follow these steps. It may help you guys because I was able to bring back the keyboard and I am typing with it now. If you face problem with the keyboard not working then please follow these instruction. You may think you have no option with keyboard, but if your mouse pad is working than follow me. I would love to help you guys, I wish that everyone pc work fine after following these.
1) click on the corner to open panel.
2) click on the setting.
3) Control panel
4) Ease of Access
5) Ease of Access center
6) Start on screen keyboard. This will provide you on screen keyboard. You can use this to type, or you can try reset pc to factory setting. I reset to factory and it work out fine.
To reset follow this steps:
1) corner to open panel
2) seting
3) change pc setting
4) on the bottom, update and recovery
5) Recovery
6) Remove everything and reinstall window, click on get started.
7) than wait........
If you need help send me message! I look forward to you reply. Please I want to help all of you. I really

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