Brand New Scratch
I just bought my iPhone 3GS, Black 16GB off of the online Apple Store a couple of days ago, primarily because none of the Apple, nor AT&T Stores near me had Black 16GB iPhone 3GS's. When it arrived today, it already had a fairly deep scratch on the back; a straight line that cut straight through the black polished finish. If I went to the Apple Store would they replace it for free? And considering they will most likely not have my model anyways, is it worth it. If they would replace it, but just don't have my model would I have to ship it back and wait for them to ship me a new one...all the way from China?
Thanks, Alex
Yes go to the apple store.
tell them that it arrived like that and you didnt damage it at all.
they will most likely have a 16gb black available for you
http://www.apple.com/retail/iphone/availability.php
^^ use that link to check the iphone stock at an apple store
Similar Messages
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I want to know if this is possible. I'd obviously pay what's left for the newer version, but I don't even know if this is possible. Again, my iPod has zero scratches, hasn't been dropped, brand new. I had a case on it the whole time. Please reply! Thank you.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My brand new osx tiger dvd is scratched!
Right, is was initially meant to be an email to apple themselves but i seem unable to find an email address for them, i would write out my problem again but this per written email seems to sum everything up quite nicely... so perhaps my question is whats an email for apple? or perhaps how do i go about getting a replacement for it?
anyways bear with it please as i am left with no working mac
This is the email:-
"hello apple.
My name is Mitchell Ashton From the UK.
i am writing to complain about a faulty product i have recently bought made by apple.
i recently got bought a genuine copy of mac os x tiger from ebay for my 17th birthday, sealed, unopened and brand new in the box,(this would suggest that it would be problem free or whatever problem it might have would have happened in the factory)
i opened the box and had a look at what i had got, everyting seemed to be in order, so i resealed it and continued with my family get together for my birthday (24th july)
Last night i decided i was going to install it and re format my hard drive. i made a backup of all my data on my ipod and cd's and took osx 10.4 out of it's sleeve and immediatly notice some quite deep scratches on the disk,
so i gave it a quick wipe down with a camera lens cloth with no difference to the blemishes, i proceeded to install my os onto my ibook g4 1ghz and i select erase and restore i think, the option to erase the hard drive and put on a fresh new copy of osx,
and it checks my disk and says there may be some problems with the disk,
but i proceed with instalation and i find that it stops and says try re-installing,
so i did and the same problem persists, so nopw when i start up my ibook it makes the start up tone but stops on a screen with a tiny little folder with a flashing symbol of the finder blue face icon and a questionmark, which i'm guessing means it can't find osx at all.
so i'm stuck here writing this on a painfully slow dirty windows xp computer and am not happy.
i have a very high opinion of apple and its products and services as they have done me proud in the past, but to buy a brand new product and find it faulty is a first for me.
there are a few codes of some kind on the base of the tiger box which are as follows:-
M9639Z/A
mac os x v10.4 retail
<BARCODE>
7 18908 37692 8
Designed by Apple in California
Assembled in Ireland
060405 w2 111 4547
Please contact me as to what is going to happen to me and my life of apple.
e-mail [email protected]
Mitchypoo xxx"
Thats my email, sorry to put you throught that lol, but i'm stranded on a windows!!! a non laptop one at that...
please help!
Mitchypoo xxx"how do i go about getting a replacement for it?"
Call or go to whoever you bought from and ask to return it. -
Scratch Disk Error Has Occurred on Brand New External HD
Here are my specs:
Mac
OS X 10.8.2 Mountain Lion
3.2 Ghz Intel Core i3
8 Gb 1333Mhz DDR3 (was running 4 gb. an apple specialist just installed another 4 of Crucial brand. I wanted 16gb, but apparently I got a Mac in mid 2010 when it's finicky about it's Ram. Ugh)
Photoshop CS5 12.0.4 x64
Brand new 1 TB Toshiba External Used Only as a Scratch Disk,
Available: 999.35
Used 848.3 Mb
Files: 73
Folders: 14
Mac OS Extended (Journaled)
1 TB internal on the Mac that is checkmarked as secondary Scratch.
I'm working with Jpeg image files, mainly using Batch Processing. This error is usually occuring when I go to save my files, but today it occurred in the middle of using Content Aware. My crop tool is set at 250 resolution, and today I hadn't even cropped yet. Mac was freshly restarted last night and only a few picures edited after I restarted, so all memory should have been mainly purged. (although I had used content aware on one picture last night after restarting, a pretty large corner of a studio backdrop)
Should I be partioning my external? Is this TOO much space? My thinking was an empty hard drive wouldn't have to be searched, but I really probably don't know what I'm talking about.
I never got any errors when I was using my internal HD on the Mac, it was just slowing down after using Batch Processing and Actions. (I edit for a photographer) I do realize I should be using Lightroom. I have Lightroom 3, but I just don't have the time to learn right now, as this is the photographers busy season. After this fiasco and learning there is now soft proofing available in 4, I will make it a mission to learn in the new year!
Please let me know any other questions I can answer for you. Thanks.Lots of options for ordering on the web.
Here are speeds from a previous post I made.
Internal vs external all boils down to connection type and transferer speed. Here is a clip from the web.
"Bottom line seems to be that a good SATA II (3.0 Gb/s) HDD will often achieve a 70 to 100 MB/s long-term average transfer rate. I don't know for sure what older IDE drives can do, but I know it is less. For an external HDD connected by USB2 (a slower interface than SATA), the rate is more like 30 to 35 MB/s (USB3 is faster, close to SATA II rates). Firewire 400 is a little slower than SATA II, and Firewire 800 (uncommon on PC's but on many Mac's) may be faster than SATA II. IF your external HDD is a SATA II and connected by a good eSATA port to your machine, it probably will exhibit a speed close to an internal SATA II drive."
What I get from this is the speed is increasing as you go from USB -USB2 - SATA - Firewire 400 - USB3 - SATA II - Firewire 800. -
Brand New Hp Pavilion - Hard Disk *beep* and *scratching*
Bought an Hp Pavilion dv4-2145dx from Best Buy about a month ago.
2 weeks into the purchase, I noticed the computer making a "beep" sound (not from the speakers). Each time it would beep, the light below the picture of "3 discs" on my laptop would light up. (hard disk, or hard drive I believe)
It would do this maybe once an hour, or a couple times an hour, or even a few times a minute. It varies. Recently it started making a "scratching" noise (very light, not loud though, coming from the hd area). It will "scratch" for either a quick second, or a few seconds. Each time it does this it sounds like my brand new $600 laptop is about to just crap out.
After the support on HP chat got me absolutely nowhere (even the chat support cant speak english..unbelievable.) im still stuck here. I flashed my BIOS, it didnt do a **bleep** thing. Here I am with a brand new $600 laptop that feels like its about to just crap out. I did some research and I heard Pavilions are known for having faulty hard drives or something on new models.
what should I do to go about fixing this? for free, also. Theres no way im shelling out more cash for a faulty product.HP does not make the hard drives so HPs are not any more subject to hard drive failures than any other brand of laptop, but such failures do happen. Hold down F10 as you power up to enter the Setup (BIOS) and look for the hard drive self-test. Run the full version. If errors are noted, HP will replace the drive under warranty for free. As I understand it they will ship a new drive and you have to give them a credit card number but they reverse the charge when you return the old drive. Or you can send the unit in. And Best Buy would have let you return it within 14 days and exchange for another one without a restocking charge if it was bad and then BB would have had to deal with HP.
-
Scratches on a screen of brand new ThinkPad T61p
Hello
I've bought a brand new (factory sealed) ThinkPad T61p (warranty valid until 2011). I've found scratches on a screen. One is almost 2 inches long and has multiple tracks. There are also other smaller scratches in different areas. I didn't even tried to turn it on and enjoy a new great piece of hardware...
How this could be? Will Lenovo replace the LCD?
Kind regards
Rad Radishradradish wrote:
Hi andyP!
I purchased it on a polish internet auction from a private seller who bought it in the USA.
So it looks as though the TP is third hand. Keep trying, I wish you luck, but I believe you need to address your complaint against the seller, not Lenovo.
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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PepperonI blog -
Brand new iPad 2 got scratches how to claim?
I just bought a brand new iPad 2 today. I open the box on the spot and found out deep scratches. Would Apple responsible to replace a new? I complaint on the spot with Apple Premium Reseller. I from Malaysia, please give me your advise. Many thanks
This should be the responsibility of the reseller to handle. If you opened the iPad in the store and found scratches, you should have refused the unit and made them give you a different one. I would suggest you talk to the store management/owner and calmly and politely insist on an exchange.
If the store refuses to exchange your iPad, you can try calling Apple Malaysia at 1-800 803-638 and asking to speak with someone in Customer Relations, and if you can contact a Customer Relations representative, explain the situation and ask if there's anything he or she can do to help.
Good luck and regards. -
Brand new iPhone with scratch-
Today we got a brand new iPhone with a scratch in the upper right hand corner of the back. Another friend of mine had this happen a few weeks ago.
Has anyone else noticed this on their phone?
I really find it frustrating. Anyway to fix it?Do the obvious, and return it for a new one.
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Brand new imac 27" keeps crashing. I'm running 10.9.2 with all software up to date. It will crash on file tranfers to/from/between external drives, web browsing, word processing, video editing, and even while idling. It used to crash every 15 minutes when I first got it but I reformatted and reinstalled all software. Now it it still crashing albeit less often. This is extremely frustrating because I have no idea what I can do to prevent it from happening!
Any ideas/help would be greatly appreciated.Hmm thanks for the input. Alright. I uninstalled Avast. Was good for an hour or so. I was doing some file browsing and crashed again. Got this message.
Anonymous UUID:
E3F1F825-B183-F89A-2DD4-2B2D80C38E2A
Wed Mar 19 22:17:53 2014
panic(cpu 0 caller 0xffffff8010edbe2e): Kernel trap at 0xffffff8010e340d5, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000013b1b000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80114d2ab8, RCX: 0xffffff804e99d7a4, RDX: 0xffffff80114ca830
RSP: 0xffffff838ecb7d90, RBP: 0xffffff838ecb7dc0, RSI: 0xffffff80114cafb0, RDI: 0x000000000000002e
R8: 0x0000000000000000, R9: 0x00000000009895b4, R10: 0xffffff83a0570000, R11: 0x0000000000000000
R12: 0x0000000000000005, R13: 0x0000000000000001, R14: 0xffffff80529d6b20, R15: 0xffffff80114ca4e8
RFL: 0x0000000000010083, RIP: 0xffffff8010e340d5, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff838ecb7a20 : 0xffffff8010e22fa9
0xffffff838ecb7aa0 : 0xffffff8010edbe2e
0xffffff838ecb7c70 : 0xffffff8010ef3326
0xffffff838ecb7c90 : 0xffffff8010e340d5
0xffffff838ecb7dc0 : 0xffffff8010e337d5
0xffffff838ecb7e10 : 0xffffff8010e336ab
0xffffff838ecb7e40 : 0xffffff8010e4c160
0xffffff838ecb7f10 : 0xffffff8010ecf359
0xffffff838ecb7f50 : 0xffffff8010ee1ea6
0xffffff838ecb7f80 : 0xffffff8010edb3ef
0xffffff838ecb7fd0 : 0xffffff8010ef34e9
0xffffff83a0573f50 : 0xffffff8010e375ba
0xffffff83a0573f90 : 0xffffff8010e37908
0xffffff83a0573fb0 : 0xffffff8010ed6ff7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000010c00000
Kernel text base: 0xffffff8010e00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 7766525033947
last loaded kext at 4622165777838: com.blackmagic-design.desktopvideo.iokit.framebufferdriver
9.9. (addr 0xffffff7f93478000, size 20480)
last unloaded kext at 4682598356442: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f93470000, size 32768)
loaded kexts:
com.nvidia.CUDA
1.1.0
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AGPM
100.14.15
com.apple.driver.ApplePlatformEnabler
2.0.9d1
com.apple.driver.X86PlatformShim
1.0.0
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.driver.AppleHDA
2.6.0f1
com.apple.driver.AppleMikeyDriver
2.6.0f1
com.apple.driver.AppleIntelHD5000Graphics
8.2.4
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleHWAccess
1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.driver.AppleThunderboltIP
1.1.2
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleIntelFramebufferAzul
8.2.4
com.apple.GeForce
8.2.4
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.Oxford_Semi
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com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleFWOHCI
4.9.9
com.apple.driver.AirPort.Brcm4360
831.21.63
com.apple.driver.AppleSDXC
1.5.2
com.apple.iokit.AppleBCM5701Ethernet
3.8.1b2
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleUSBXHCI
670.4.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.nke.applicationfirewall
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com.apple.security.quarantine
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com.apple.kext.triggers
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com.apple.iokit.IOSerialFamily
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com.apple.driver.DspFuncLib
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com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
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1.0.4
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.driver.X86PlatformPlugin
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com.apple.driver.AppleThunderboltEDMSink
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com.apple.driver.AppleHDAController
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com.apple.iokit.IOHDAFamily
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com.apple.driver.IOPlatformPluginFamily
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com.apple.driver.AppleSMBusPCI
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com.apple.AppleGraphicsDeviceControl
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com.apple.iokit.IOAcceleratorFamily2
98.14
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98.14
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1.0.1b5
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675.4.0
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2.0
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278.11
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1.0.0d1
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com.apple.iokit.IOPCIFamily
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Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@195,0,0
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB3.0 Hub
USB Device: USB3.0 Hub
USB Device: FreeAgent GoFlex
USB Device: FreeAgent GoFlex
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB2.0 Hub
USB Device: EPSON Artisan 730 Series
USB Device: USB2.0 Hub
USB Device: Microsoft Basic Optical Mouse v2.0
USB Device: Wired Keyboard 600
FireWire Device: eGo HDD, Iomega, Up to 800 Mb/sec
Thunderbolt Bus: iMac, Apple Inc., 23.10
Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 1, 5.6 -
Scratche along the surface of a brand new Magic Mouse
Did this happen to anyone else?
A brand new iMac arrived at my address today. It did not look as if the box had been tampered with and the accessory box had everything secured in their plastic and polyurethane bags. Nevertheless, when I removed the Magic Mouse from its bag, I noticed it was covered with sctatches, as if it had been cleaned with a dusty cloth or used for several months by a careless hand.
I don't believe I can ask Apple for a replacement, but was wondering if this problem happened to anyone else. It is the first time I receive an accessory from Apple that looks used.
If some Apple rep is reading this, the Magic Mouse has batteries pre-installed in it (another oddity -- I don't remember batteries inside the mouse from a previous purchase) and they are Energizer AA batteries.
Thanks,
AlessandroAlessandro,
The Apple reps rarely read these forums as they are user to user.
The Mouse should have arrived in packaging material and without the batteries installed. It sounds like the mouse was "swapped" for a used one. I would call Applecare or whoever you purchased the iMac from and request a new one. I would think they would oblige without problems.
Regards,
Captfred -
I just got a brand new iPhone 4S on a contract from my local Three store. When I used the cloud restore to put the data from my old 3GS onto the device, it's prompting me for an Apple ID login with an email address (hotmail) that isn't mine! My old phone has NEVER had any Apple ID other than mine log into it, and the new one's a sealed box that I've opened and set up from scratch. Can anyone please explain this? I'm worried there's some kind of problem with my iCloud data being mixed with someone else's or something... Since I logged in with my own ID, it's downloaded the data perfectly fine, but I just got the Apple ID prompt again a moment ago with this same hotmail address in it... I'd be very grateful for any explanation!
In iTunes on your computer, select the Purchased section under STORE in the left column. Click on the first track and choose "Get Info" from the "File" menu.
In the "Summary" tab you'll see details of the purchaser of the track. Click Next to go through all your purchased music one by one until you find the ones you need to get rid of.
Unfortunately, there are no smart playlist rules that can filter tracks by the purchaser that I know of. -
Is the replacement iPod 1st Gen brand new or a refurbished model?
Today I recieved the packet to send my iPod nano back to Apple, but before I do, I'd like to know whether I'll recieve a brand new iPod nano 1st Gen or a refurbished model. My unit is in virtually mint condition due to me keeping it in a case since purchase, and the battery still lasts several hours anyway (I'd be happy with a brand new unit, but I don't want to return it just to get a scratched model with a new battery).
Any information is greatly appreciated. Thanks!You will not receive a 1G nano at all. You will receive a refurbished 6G model (in whatever color they happen to pull out of the bin).
I was on the phone with Customer Service for almost a half hour today. The limited supply of already refurbished 1G nanos has already been exhausted, and they are not even refurbishing the ones they are getting back... they are using them for parts for later generation nanos.
I am NOT a happy camper right now. If Apple had truly done the ritth thing and told people what they would be receiving in return, I would have kept my nearly pristine, shiny black 1G.
Lora -
Brand new Touch screen cracks after fall on timber ? Refurbished IPOD ?
Now does anyone have thoughts to this story ?
We gave my daughter a brand new 32 GB white IPOD Touch this X-mas.
Because it is summer here and we spend a lot of time outside she listened outside of the house.
She then dropped it from about 60 cm on the (soft !) timber deck. This was on day 4 after we gave it to her and activated the IPOD.
What happened is that the glass cracked from the left lower corner, radiating over the whole screen.
My house is full of Apple products and I have dropped my Iphone and my own Ipod a couple of times, but never had any damage.
Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
This got me very worried, especially as we have no Apple Shop anywhere in New Zealand, and the retail shop that represents Apple here have me a business card of a dubious guy who would repair it for 180 $ but i would void Apple warranty. That for a device less than a week old !!
Tomorrow AppleCare will ring me.
I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
Could this screen have been under tension, cracking after such a minimal trauma ?
When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?
Looking forward to your opinions and will keep you posted what the AppleCare Team says.
Thanks
Johan
New Zaland- Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
Yes, you proved that. Having it land on a corner is what did it in.
- I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
That typically ony happens when you make an appointment at the Genius Bar of an Apple store. It is not limited to the USA
- When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?-
I doubt it. Maybe the iPod was dispayed to someone before you purchased it. Since you do not have Apple stores, only reprsentitives, I do not know their policy.
- You should be able to get your iPod exchanged for a refurbished one for:
Apple - Support - iPod - Repair pricing -
Unable to install Snow Leopard to a brand new Macbook Pro
I have a new MB Pro that I'm unable to install 10.6.3 onto. This is a machine I got for work, and it has a corporate image on it. I thought I'd be able to create an additional partition on the hard drive and do a fresh install of 10.6.3 on it.
If I just put the disc in and boot, holding down <option>, then I can choose the Mac OS Install Disc. However, after a few minutes, the DVD spins down and the machine just sits there.
If I boot into the existing partition, and run the installer from there, I can point it to the new partition and it starts installing. However, with around 36 minutes left, the machine reboots, and ends up sitting on the grey screen with the Apple logo. Again, I can hear the DVD drive spin down.
I tried this with 10.6.0 discs as well, but since this is a brand new machine I realized that it would probably need 10.6.3. Unfortunately, even that isn't working.
Is it possible that our IT department has done something that would prevent me from booting off of install media?
Thanks for any help...It sounds like your computer is trying to use the install disk and is having some issues reading it.
Your IT department may have put a firmware password on the computer (http://support.apple.com/kb/HT1352) but I don't think this is the case as you are able to use the option key to enter the start up manager and select an install disk an start the boot process.
It might be time saving to just ask your IT department if there is something about the computer's setup that prevents you from booting to an Install disk. A basic task that many users want to accomplish requires that ability, repairing the disk with the install disk: http://support.apple.com/kb/HT1782
Make sure you are using the original install disk that came with the computer. If you are using the original Mac OS Install disk then check the disk in good lighting for scratches or smudges. A dirty or damaged disk may not respond like it should.
Do you have an original Mac OS X 10.6 Retail Install disk? If so, try using the C key or option key with that disk. It should at least start up using that disk and eventually (1-5 minutes) bring you to the Language Selection screen. If it does then you have dirty or damaged install disk. Try cleaning the disk with a soft, clean, lint-free cotton cloth.
Hope that helps. -
Brand new 10.6.3 snow leopard disc installation always fails on MacBook pro
So I ask, is the only thing left to do here to buy a new hard drive? I figured I would ask as I feel I have tried everything.
I have a 17 inch 2.4 ghz intel core 2 duo MacBook pro with 4 gb ram and a 500 gb hitachi 7200 rpm hard drive that was installed in march of 2010. I was running osx snow leopard 10.6.3 with all updates with two partitions, a 450 gb for mac and 50 gb for bootcamp and windows 7. About 3 weeks ago, after downloading some programs from cnet, I started having problems.
I could not boot to the Mac side, but booting to windows was fine. I would get hung on a blue screen with my cursor, but it never would go further. So I used
my snow leopard 10.6.3 disc to run disk utility, repaired disk and it completed the repair and partitions, always leaving a note saying, " updating boot (something) as needed. Everything repaired and was corrected, but I still could not boot to Mac. Still hung on blue screen. I reset the PRAM, still nothing, but still no reoccurring errors in disc repair.
So I purchased an external hd and backed up everything, since I never used time machine ( I know) and backed up all my data. I erased and zero'd out everything on the Mac partition. I then tried to reinstall 10.6.3 on the hard drive, and it seemed to fail repeatedly. I would install, fail, reformat, repeat repeat over and over. I was having trouble with the DVD drive taking the disc a few times, and noticed some very minor scratches on the disc, nothing major. So, I decide it could be the disc, and went out to purchase one at best buy. Came back, ready to go, took the disc the first time, and fails again and again. ( installation failed, please contact the software manufacturer )
One thing I noticed in disc utility is that it would always seem to hang up installation around 6.65 gb. So I called my free 90 day software support from apple, and they of course suggested I take it to a Mac genius... Haven't been there yet because of the proximity to my house. I then decided to backup the bootcamp side , which was working just fine, and erased that as well, I repartitioned the drive, erased the disc and tried again and again and installation kept failing.
Other things I have done, took out 2gb ram and tried, nothing. Also changed a number in terminal that was 12000' to 30000' a tip from another forum, that also failed. I am at wits end here, and can't find anyone else with this problem. Any other suggestions before i scrap the hd?
Thanks in advance for your advice,DVD drive ? The software disc itself is brand new and boots fine
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