Brand new Shuffle does not play any music ! Cannot debug it pls help !

I checked everything :
My XP run very well the compressed music.
I can see the music files stored in Shuffle
Battery is fine...
But no music even, after reset etc...as per manual !
This is the second Shuffle I bought in a week and I already returned the first

This may help. I had exactly the same problem. Ipod plays o.k. via pc, but not through the earplugs.
If this is the case, try this:
Go to apple.com/ipod/download
Choose relevant OS and download file.
Now when I ran the file, it told me to reboot, I assumed this meant the installer had run. It hadn't!
You then go into Start, Prog, ipod, ipod updater and run the new version. (Make sure ipod is plugged in). You should be given and option to restore. Click it and it will reformat and erase your ipod.
I was at my wits end before I did this and spent hours trying to sort this out.
BTW there is a problem with your ipod if the green light is permanently on at the top on the front of the ipod. Mine was and now isn't.
Hope this sorts your problems out.

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