Brand new snowleopard - mp3's refuse to import!!

i just unwrapped my brand new imac today, and already i'm having trouble. i have tried dragging .mp3's into i-tunes, double clicking on them, importing them, dragging them into the folder ect ect..... i can't get a single mp3 to import into the library. i've tried with all sorts of mp3's, and restarted the computer several times. I deleted itunes, re-installed, installed all of the software updates and toured all the little tutorials and help pages and i can't find anything that comes remotely close to helping me and it is making me furious. i spent a fortune on this computer and if i had wanted to spend a whole day trying to figure out how to import mp3's, i would have bought a PC.
the mp3's play fine in finder, quicktime, and everything else... but i can't get them into my itunes library. it is completely empty. i get the little green plus sign when i drag something to it, but the nothing happens. this is my fourth mac and i am no stranger to itunes. why is this happening?

I wouldn't mess with it. Can you spell "w-a-r-r-a-n-t-y?"
Start out with a phone call to Apple support.

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