Brand new Touch screen cracks after fall on timber ? Refurbished IPOD ?

Now does anyone have thoughts to this story ?
We gave my daughter a brand new 32 GB white IPOD Touch this X-mas.
Because it is summer here and we spend a lot of time outside she listened outside of the house.
She then dropped it from about 60 cm on the (soft !) timber deck. This was on day 4 after we gave it to her and activated the IPOD.
What happened is that the glass cracked from the left lower corner, radiating over the whole screen.
My house is full of Apple products and I have dropped my Iphone and my own Ipod a couple of times, but never had any damage.
Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
This got me very worried, especially as we have no Apple Shop anywhere in New Zealand, and the retail shop that represents Apple here have me a business card of a dubious guy who would repair it for 180 $ but i would void Apple warranty. That for a device less than a week old !!
Tomorrow AppleCare will ring me.
I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
Could this screen have been under tension, cracking after such a minimal trauma ?
When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?
Looking forward to your opinions and will keep you posted what the AppleCare Team says.
Thanks
Johan
New Zaland

- Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
Yes, you proved that.  Having it land on a corner is what did it in.
- I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
That typically ony happens when you make an appointment at the Genius Bar of an Apple store.  It is not limited to the USA
- When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?-
I doubt it.  Maybe the iPod was dispayed to someone before you purchased it.  Since you do not have Apple stores, only reprsentitives, I do not know their policy.
- You should be able to get your iPod exchanged for a refurbished one for:
Apple - Support - iPod - Repair pricing

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    ==== Attached at 2009-06-22 21:41:04 +0200 ====
    Mon Jun 22 21:21:40 unknown kernel[0] <Debug>: dress 00:1d:4f:1f:0f:e3
    Mon Jun 22 21:21:35 unknown com.apple.launchd[1] <Notice>: * launchd[1] has started up. *
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    Mon Jun 22 21:21:40 unknown kernel[0] <Debug>: AppleMRVL868x::setMulticastList(): WiFi not powered on (0x5)
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    Mon Jun 22 21:21:40 unknown kernel[0] <Debug>: AppleMRVL868x: Command line options and current values used by driver
    Mon Jun 22 21:21:40 unknown kernel[0] <Debug>: AppleMRVL868x: marvel-debug=0x88
    Mon Jun 22 21:21:40 unknown kernel[0] <Debug>: AppleMRVL868x: marvell-feature-flags=0x3f
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    Mon Jun 22 21:21:40 unknown kernel[0] <Debug>: AppleMRVL868x: mrvl.ps.multicast_timeout=10
    Mon Jun 22 21:21:40 unknown kernel[0] <Debug>: AppleMRVL868x: mrvl.ps.entrance_timeout=15
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    Mon Jun 22 21:21:41 unknown kernel[0] <Debug>: L2TP domain init complete
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    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) lockbotcopypreference: lockbot returned an error: MissingPreferenceValue
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    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) loadactivationrecords: looking at /var/root/Library/Lockdown/activationrecords/podrecord.plist (8/0)
    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) extract_recordidentifier: Could not extract ICCID from account token
    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) loadactivationrecords: Could not extract ICCID from record
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    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) loadactivationrecords: looking at /var/root/Library/Lockdown/activation_records (6/0)
    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) determineactivationstate: The original activation state is Activated
    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) determineactivationstate: SIM status: kCTSIMSupportSIMStatusReady
    Mon Jun 22 21:21:51 unknown lockdownd[14] <Error>: (0x80d000) determineactivationstate: The activation state has not changed.
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    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice Interface: PTP
    Mon Jun 22 21:21:52 unknown SpringBoard[23] <Warning>: -[SBTetherController _demoCardConnection] No AppleTetheredDevice instance found
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice - Configuration: iPod USB Interface
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice Interface: USBAudioControl
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice Interface: USBAudioStreaming
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice Interface: IapOverUsbHid
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice - Configuration: PTP + Apple Mobile Device
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice Interface: AppleUSBMux
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function USBAudioControl
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: IOAccessoryPortUSB::start
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function IapOverUsbHid
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: virtual bool AppleUSBDeviceMux::start(IOService*) build: May 13 2009 22:35:22
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: init_waste
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    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function USBAudioStreaming
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction Register function PTP
    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::gated_registerFunction all functions registered- we are ready to start usb stack
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    Mon Jun 22 21:21:52 unknown kernel[0] <Debug>: AppleSynopsysOTGDevice::handleUSBReset
    Mon Jun 22 21:21:53 unknown /usr/libexec/ptpd[12] <Notice>: PTP interface bas been activated at high speed.
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    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Warning>: sending reply {\n OrderedIdentifiers = (\n );\n ProfileManifest = {\n };\n ProfileMetadata = {\n };\n Status = Acknowledged;\n}
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    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Warning>: received request 4: (null), keys (null)
    Mon Jun 22 21:21:56 unknown mcmobiletunnel[46] <Error>: main: Could not receive request from host.
    Mon Jun 22 21:21:57 unknown SpringBoard[23] <Error>: WiFi: Consulting "no-sdio-devices" property.
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    Mon Jun 22 21:21:57 unknown lockbot[47] <Error>: copy_preference: Could not lookup key SBFormattedPhoneNumber
    Mon Jun 22 21:21:57 unknown lockdownd[14] <Error>: (0x39d802b8) lockbotcopypreference: lockbot returned an error: MissingPreferenceValue
    Mon Jun 22 21:21:57 unknown /System/Library/CoreServices/SpringBoard.app/SpringBoard[23] <Notice>: CLTM: initial thermal level is 0
    Mon Jun 22 21:22:00 unknown kernel[0] <Debug>: AppleMRVL868x::setASSOCIATE() [configd]: lowerAuth = AUTHTYPE_OPEN, upperAuth = AUTHTYPEWPA2PSK, key = CIPHER_PMK, flags = 0x2
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    Mon Jun 22 21:22:00 unknown SpringBoard[23] <Warning>: WiFi: Joined network Arcor-D34512. WiFi bars visible: 0
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    Mon Jun 22 21:22:03 unknown kernel[0] <Debug>: AppleMRVL868x::setCIPHER_KEY() [kernel_task]: type = CIPHERAESCCM, index = 0, flags = 0x4
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    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: iTunesSyncRequestedStart 0
    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: beginSyncing 1
    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: didShowSyncPanel 2
    Mon Jun 22 21:40:42 unknown SpringBoard[23] <Warning>: SB SYNC: _notifyAppsSyncWillBegin 2
    Mon Jun 22 21:40:53 unknown BackupAgent[64] <Warning>: Backup session starting
    Mon Jun 22 21:40:55 unknown mcmobiletunnel[72] <Warning>: received request 4: (\n RequestType\n), keys {\n RequestType = GetProfileList;\n}
    Mon Jun 22 21:40:55 unknown mcmobiletunnel[72] <Warning>: processing request 4: ((\n RequestType\n))
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Warning>: sending reply {\n OrderedIdentifiers = (\n );\n ProfileManifest = {\n };\n ProfileMetadata = {\n };\n Status = Acknowledged;\n}
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Error>: receive_message: Could not receive size of message: 0 Operation not permitted
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Warning>: received request 4: (null), keys (null)
    Mon Jun 22 21:40:56 unknown mcmobiletunnel[72] <Error>: main: Could not receive request from host.
    Mon Jun 22 21:40:56 unknown SpringBoard[23] <Warning>: SB SYNC: iTunesSyncHasCompleted 2
    Mon Jun 22 21:40:56 unknown SpringBoard[23] <Warning>: SB SYNC: didEndSyncing 5
    Mon Jun 22 21:40:56 unknown SpringBoard[23] <Warning>: ITDBPrepServerPostProcessRun: [BEGIN] looking up itdbprepserver.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: starting up.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: acquired iTunes sync file lock.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: acquired itdbprep file lock.
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: posting com.apple.itdbprep.notification.willBegin
    Mon Jun 22 21:40:57 unknown SpringBoard[23] <Warning>: ITDBPrepServerPostProcessRun: [-END-] looking up itdbprepserver. success = 1
    Mon Jun 22 21:40:57 unknown itdbprepserver[75] <Warning>: BEGIN processing command: com.apple.itdprep.command.runPostProcess
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    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: returning persistent reference table {\n "iPCUHost-0C04DA13-AF9B-4EE6-A3F2-29FB774CB4CD" = <69646e74 00000000 00000003>;\n "iPCUHost-0C04DA13-AF9B-4EE6-A3F2-29FB774CB4CD-HostCert" = <63657274 00000000 00000002>;\n}
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: Got persistent ref <69646e74 00000000 00000003> for label iPCUHost-0C04DA13-AF9B-4EE6-A3F2-29FB774CB4CD
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: keychain lookup returned error 0
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: got identity/cert <NSCFType: 0x1075a0>
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: got certificate 1075a0
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Warning>: sending reply {\n PublicKey = <308202a9 30820191 a0030201 02020102 300b0609 2a864886 f70d0101 05304531 36303406 03550403 0c2d6950 4355486f 73742d30 43303444 4131332d 41463942 2d344545 362d4133 46322d32 39464237 37344342 34434431 0b300906 03550406 13024445 301e170d 30393036 32323138 33343130 5a170d31 30303632 32313833 3431305a 30453136 30340603 5504030c 2d695043 55486f73 742d3043 30344441 31332d41 4639422d 34454536 2d413346 322d3239 46423737 34434234 4344310b 30090603 55040613 02444530 819f300d 06092a86 4886f70d 01010105 0003818d 00308189 02818100 93de5ae1 ae02f4de a05bd272 89a395c0 baa91919 eef5ed42 44cd27db 956aaa06 a2654847 5d2440e3 147664be b4826c88 bfce82f7 4c6b7113 1f60077b a622c32d 4222529c 7b7b42f6 c54d61b4 926ceb12 44ce630b e9a946db fd4aebab 2fc850b1 7acd9e8e 545a5aee 6c850a7f 4f9ed65f 735d6bb9 f883c1fb 878f38c7 3575ad1f 02030100 01a32a30 28300e06 03551d0f 0101ff04 04030205 a0301606 03551d25 0101ff04 0c300a06 082b0601 05050703 04300d06 092a8648 86f70d01 01050500 03820101 00f04d60 d47cc9af 65409ac3 1e828445 55495579 132ec75e 5961a95f acc55b89 65e7dce4 d6d1461f 3454d60b a5e78559 aa157ea7 88a705f5 bcf8ffe2 94156084 ba9f7682 422a6c81 b675c9eb 4fa54ef1 549c97f2 41c93b28 e8f6d60d ea4aadda 0414345a de790a41 ce83c38b 61b3e845 08817544 ccbd75ef bbc3942d 6378710b a78dd371 52031bf7 340685c2 f3bfcaaa 51f69bce 97f20b93 05364a0b fd5e0f45 0ee340c4 b5f217c6 c5be43f6 1d041fb2 76013985 6ad1de11 3d226ac4 4a21340f a6a22aaf b1878a9a e205d915 c0cc10ff 111e0372 7abd91c6 e51126fc c8204cf3 87f1e871 832b7ee8 c786a4d5 1bd81ee5 80acc5cf 11840dad 95f38d04 7d690cde 56>;\n Status = Acknowledged;\n}
    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Error>: receive_message: Could not receive size of message: 0 No such file or directory
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    Mon Jun 22 21:41:01 unknown mcmobiletunnel[79] <Error>: main: Could not receive request from host.
    Mon Jun 22 21:41:07 unknown itdbprepserver[75] <Warning>: Running Create Triggers...
    Mon Jun 22 21:41:07 unknown itdbprepserver[75] <Warning>: [-END-] Post Processing.\n\nStats\n\ttotalTime=9.26s\n\tcommands=0.02\n\tmisc=0.08s\n\ticuSo rt=9.16s (MLSicudata=0.56s, MLSicu_secdata=0.26, dropIdx=1.21, normalize=0.15, update_orders=4.53, tStatsICUOther1=0.01, createIndex=2.43)\n\n
    Mon Jun 22 21:41:07 unknown itdbprepserver[75] <Warning>: * STARTING: DB Backup (CREATE-NEW) *
    Mon Jun 22 21:41:08 unknown itdbprepserver[75] <Warning>: * FINISHED: DB Backup (CREATE-NEW, time = 0.86s) *
    Mon Jun 22 21:41:08 unknown itdbprepserver[75] <Warning>: Initializing MusicLibrary
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: DONE processing command: com.apple.itdprep.command.runPostProcess
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: posting com.apple.itdbprep.notification.didEnd
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: Releasing locks.
    Mon Jun 22 21:41:10 unknown itdbprepserver[75] <Warning>: exiting now.
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