Brand new , won't turn on

Yes, did the 5 R's....though it is probably me. I plugged brand new ipod video into macbooK pro....computer doesn;t recognize it on desktop nor when i launch itunes...
i've reset. restarted etc....what i get is a black screen with a feint apple logo in the middle...maybe the battery isn;t charged...initially i got a battery charge but now not even that..just apple logo...
imagine, how excited to get this ipod today and the thing won't start and yes, i already tried updater as well.
Help please! THANKS

nothing yet....i have four macs...so plugging into different usb ports isn't it..i tried..
again, it's brand new...once upon a time, I saw a battery charge icon..and then i unplugged...and now after numerous atempts, all i see is feint apple logo ...
reset doesnt work...restart doesn't work...hmmmm...
i find it hard to believe that i got an unworkable unit right our of the box..
maybe my two year old did something when i went to the bathroom

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my brand new macbookpro (bought it on Monday this week), wont turn on. i have tried changing the power outlets and it still wont turn on. the light is green in the cable when its plugged in. Any advice? i'm very disappointed to face this problem so soon.

Hello there liron78,
If I understand correctly, you are unable to turn on your MacBook Pro even with a different power outlet. I would use these other troubleshooting steps from the following article, named:
Troubleshooting: My computer won't turn on
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
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Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
If the issue persists, I would use step 5 to get ahold of AppleCare either for additional assistance or to help setup service for it.
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I just got a brand new 4th generation 32 gb iPod touch and when I press the power button to turn it on, nothing happens. I plugged it into my computer to charge it because I thought the battery was dead but when I try charging it, nothing happens either. There's no apple logo or anything. Do I have to leave it charged for a specific amount of time for it to start working, or do I need to return it? Any help would be appreciated. Thanks.

Try:
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Unplug it, take the battery out, then hold the power button down for 30 seconds. Now replace the battery, plug it back in, and see if it powers up. If it doesn't let it sit on the charger for about 30 minutes or so and try again. If that doesn't work, repeat the process but this time only try it on battery power.
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Message was edited by: hunted98

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Jack1708 wrote:
Hi all
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Try:
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Brand new , won't turn on

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