Brand new Zen, less than 1 hour use..crashed and will not b

Question

Purchased on 5th of June 2006, less than hr use and not working!!
SPECS
TYPE - TYPE : Zen Micro Photo
Capacity - 8GB
DATE - DATE June 5th 2006
PRICE - $99
COUNTRY - US (whilst on holiday, I bought 2, one for a US friend and one for me)
ACCESSORIES -None
SOUND QUALITY - decent!
USER INTERFACE - UI is ok
SOME COMMENTS - IT has now crashed with less than hours use, it will not boot up, will not charge via USB,it's brand new.. so no. I hate this player. A player should never have this type of problems with less than hours use!!!
SUGGESTIONS - MAKE A PLAYER THAT WORKS
BATTERY LIFE - THe first time I used it, I had just had my friend transfer her music files onto it after doing the same to her player. I just wanted to make sure that it worked properly this was on the 8th of June
on the 9th I got on a flight and headed to the UK, I did not use the player at all, but I noticed that the battery life had slightly reduced even though the player was off.
On Saturday the 0th I went for a walk to and used the player for no more than 30mins.
Everything seemed fine, I adjusted a few settings like the sensitivity of the touch pad and put the player on shuffle. I got home, shut the player down and fell asleep.
Sunday (today) June th. the player refused to boot when switched on, it just hung on the floating creative Zen micro screen. I shut it down and it took ages for it to shut down even though it didn't fully boot up.
I called my friend in the US and asked her if shher battery was failing she said no, I installed the softtware on my machine, slid the back of my zen, removed the battery and replacd it immediately.
After installing the software, I connected the ZEn to the machine via USB, nothing happened.
It won't charge, the Zen windows explorer doesn't hink anything is connected to the machine.
I am severely disappointed. I spent $400+ buying 2 players with creative, I do not expect a new product to fail so miserably on its first outing.
Where the heck do I go from here...
creative owes me an apology and a decent brand new replacement.
A very very dissappointed buyer indeed!
In summary,
THe player will not boot up
It will not charge
I cannot get it into recovery mode
The screen remains blank
It did not come with a mains charger, just a USB cable to charge via the computer
How can such a shoddy product be released?
I bought this product int he US with my credit card..
I would have to go back to the US in order to get a refund and I would have to do this before 4days are up. which means the deadline for a refund is 9th of June 2006
Would creative be willing to incur my costs and time to fly back to NY in order to return this nightmare of a product!!
This is soo shoddy it is unbelievable.
Creative please rescue your reputation and sort this out.

Answer 1

Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
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