Brand New Zen Micro Hangs on "Creative" Logo Scr

Like some of you out there my new Zen Micro worked with the initial charge prior to my charging it although I never got to put any music on the thing.
Then after the charge, it hangs on the "Creative" logo screen. I've tried all of the instructions, including removing the battery, holding on-off switch "on" while replacing the battery, choose one of the options, but the clean-up, format, etc. all seem to start but do not finish (I've left each for half a day and it never finishes).
I downloaded the new firmware and connected my Zen via the USB cable to my PC, but my PC does not see the Zen device and asks me to connect it even thought the device is connected and the "Creative" logo screen is displayed.
Does anyone have a strategy for correcting this issue? I can return the device, but I hate to since I love the idea of using it. It's cool.

hi,
hope this is not too late... but try calling the creative support hotline .. have someone from creative walk you through the trouble-shooting in case something was missed when you tried it.
that way, you can get creative support to confirm if the device is defecti've or not and they can provide you suggestions on how to rectify it: return/exchange with seller, return/exhange through creative, etc.
i also went through that drama last week, when my micro was charging and never responded afterwards. turns out mines was defecti've even before i even played anything on it
i called amazon and was able to get them to send me another one. this new one was able to finish charging the battery ... i'm charging the 2nd battery to make sure and hopefully when that's done, i can start loading songs and test out the sound as well, recorder, calendar, etc .. as i wanted to make full use of all these features.
hope you get your micro working soon.. good luck!!!

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Locked-Up Zen Micro-Photo Scrolling "Creative logo" S

Giday,
I love my ZMP but the latest fault is a shut-down where the "Creative-logo" screen scrolls continuously downward. If you can imagine a TV with the Horizontal Holld setting out of whack then that's what I've got.
Now, as i have tried to recharge the the battery via the reliable USB port, no sign of life. NOT on the unit, NOT with the self-sensing in the Organizer software and NOT with the ZMP Media Explorer software.
It is a deceased Parrot!:manvery-happy:
Gi've me some hope!:smileytongue:

Aahh,
Just got off the phone to my friendly tech support. The usual questions:
Did I reset the ZMP by holding the switch On whilst re-installing the battery? - Yep!:smileyindifferent:</LI>
What did I see? - Nothin'! </LI>
So I guess the prob could be a flat battery right.:smileyvery-happy: But if this is true, then why did this occur at the same time as the Organizer, ZMP Media Explorer software and Media Player all decided to ignore their battery-charging duties for my ZMP?:smileysurprised:
Anyone else get the "Horizontal Hold" screen?

New Zen Micro is detected by windows but not software - I have NOT done firmware upda

Hi, I just bought a brand new Zen Micro. The software installation went fine.
After plugging in the unit to my USB port, a message appears on the windows taskbar saying "Nomad Jukebox 2/3/Zen Detected".
I would assume this is the normal message. I then attempt to transfer files via Creative Mediasource. Howerver when I load up the creative mediasource software, I get an error message saying "Player is not connected". Naturally of course the Zen Micro is indeed connected. I can not transfer any files and the player locks up.
I have not updated the firmware or anything, it is a fresh out of the box brand new unit. I run Windows mediaplayer 0, windows XP (SP).
Is there a way to resolve this issue, or am I doing something wrong?
Please help a new zen micro user thanks in advance!

I also Just, few hours back fully charged my Micro and got it working. I downlaoded the latest firmware released in Feburary. But i decided il only use it if something was wrong with the player. Mine went smooth....
Fully charged it while installing the software on the CD, unplugged the AC, I didn't sue the White USB cable it came with (lots of people say tis crap) So i sued my Sony Digicam USB cable which is always connected to my pc anyway.
Plugged my player into the USB cable while the player was On.
Done.... Windows Xp Pro detected it, 2 icons in My Computer popped up, One was the shortcut to the media source software and one was the player itself kinda liek a removable dri've.
My firmware is .0.30 and opening Widnows Media player 0, and hit Synch Tab, my player responded, and said Docked. And within 5 minutes most of my music was on....
I dotn get how some othe rpeoples players are playign up so much.
Maybe only people who have problems ever post so it seems like everyones having a problem. lol
Oh and i would recommend not to do a firmware update unless soemthings wrong wiht ur player. I wont risk it if i were you.

Help! Zen Micro freezed on "Creative" scr

Hi all,
my Zen Micro has gone crazy... all of a sudden it switched itself on, and it just stays on the "CREATIVE" screen and doesnt do anything.
I cant even update the firmware because it wont connect through the USB.
Also i tried Disk Cleanup and Formatting and everything. but nothing works
It just freezes at those screens.
Some one please help

if your micro ever freezes, I would just get an RMA to return it to Creative to get a replacement. I did that, and within a week, they mailed me a brand new zen micro which works perfectly fine (ie. no freezing, no errors, no battery loss issues, etc...)...

Blank screen brand new zen mi

I have just opened and charged up my brand new zen micro. The screen is blank! Completely blank. No words, no battery indicator, <EM>nada</EM>. I've down loaded the software, (version 4.00.3), and I've read through the posts here. This cannot be a contrast problem because I cannot see <EM>anything</EM> on the screen, therefore I cannot adjust the contrast. I cannot reset the player because I cannot see the menu. I have tried removing the battery holding the on/off switch to on and reinserting the battery but still get a blank screen. Any ideas would be greatly appreciated, or is this new unit just defecti've and should I return it's

I charged it for only 4 hours, the blue surround light came on when I plugged it in or unplugged it, did not stay on or flash - never saw a battery indicator at all. The songs that came with it play just fine after randomly pressing buttons
Thanks for your help!

My new Zen Micro is vexxing

OK, got a new Zen Micro, installed the software as directed on a WinXP Pro machine, SPa, and I reboot. I plug the thing in, and it says that the device is not detected correctly, and it does not work. I reinstall drivers, move to another port, play with my BIOS settings, the whole 9 yards...
I also notice something odd. I plug in the USB cable, and the player freezes. Requires me to unplug the battery to reset.
I plug in the battery charger, it freezes, requiring the battery to be pulled.
Unfortunately, I do not have another cable to try.
Any idears? Is it just defecti've, or is this something simple? I reall ylike this thing, but I am not gonna struggle with it or deal with an unstable product, you know?
I don't want to be one of those dorks with the iPod, but if I have to... LOL
Anyways, any help would be most welcome.

Well, I got it working on my home PC, but cannot get it working on my laptop. I turned off the PM on the USB root hubs in the device manager, and I plugged it into one of the rear ports rather than my case's front USB port.
Then it started working. But I do not seem to be aqble to get it to work on my laptop, which is a brand new IBM Thinkpad T4 running Win2K. Perhaps I do not have the proper drivers and crap installed, but my IT department has this thing locked down pretty well. I can install some things with some creative workarounds, but not others.
When I plug the player into this laptop, it sees it and knows it is a Zen Micro, but then Windows wants to install the drivers(which I already did and rebooted), and it cannot find any compatable drivers, and so it sits here.
From the songs I loaded onto it from my home PC, the sound quality is good, but unless I can get this resolved by early afternoon, I am just gonna swap it out for an iPod mini I think. I am not gonna bash this product, but sometimes there is a reason why one brand or item dominates the market... But I will see what I can dig up during the day, perhaps I can get this thing working properly afterall...
Any other ideas, throw them my way, thanks!

Transferring VBR mp3s to new Zen Micro: H

Hi, I just got a new Zen Micro.
I've read that people often have trouble transferring mp3s encoded at variable bit rate (VBR) to the Micro with Creative's software. Almost ALL the songs on my computer are VBR mp3s.
Can I skip installing Creative's software and just transfer my VBR mp3s to the Micro with Windows Explorer? Or what is the best way?
Thanks in advance.
(brand-new black Zen Micro. battery now charging for the first time OMG!!!)
(Windows XP Home)

Update: I did install Creative's software from the included disk -- my computer didn't recognize the Micro without it. Then I just dragged and dropped mp3s to the Micro's Music Library with Windows Explorer -- worked perfectly! No trouble at all with VBR files (except one or two with messed-up tags), and they sound great on the Micro.
P.S. I have Windows Media Player (no idea what version; it came preinstalled on my computer in late 2003) but I never run it -- I use Winamp instead -- and didn't need to for this purpose. I also didn't need to download any firmware updates or anything. Sweet!

My brand new Zen player br

So I bought myself a shiny new Zen player December 23 as a nice Christmas gift. I carried it with me on a skiing trip a couple of days after that and used it while going down the mountains. I liked the cool features it had, like really good sound quality, a bright screen and a neat user interface. Also the battery life was impressi've and good software came bundled with the player. My Zen player made my skiing trip something special.
Fast forward to December 3 and new years eve. I had decided to hang out at a friends house and with a bunch of people to celebrate the new year. He li'ves across town so I rocked some tunes on my Zen on the subway to his place. The ride felt a lot shorter than it is, thanks to all the good music. When I well arri'ved I carefully put the player in my jacket pocket, hoping to use my little buddy while taking the subway home, after the new years party.
A half an hour into the party I realize that my friends playlist for the night consists of the downloaded ITunes music on his sisters MacBook. I quickly decide that we're gonna have the Zen DJ a little session and run upstairs to go fetch it. But upon turning it on the screen looks all white and flickering, I had heard of some players needing to be reset if this occurs, but nothing could help my little buddy! I tried resetting it and even reformatting it back home, nothing helped.
I finally returned it to the place where I got it to see why it had suddenly broken down like that. The guy stared at me and said that it looked like the had been pressure applied to it, causing the screen to break. I concurred that it in fact looked brand new and had no visible marks on it - so they decided to send it off to the repair service to get it checked out.
A couple of days later the store calls me and says the repair service confirmed their suspicions that some pressure had been applied to the screen. Very odd since I only left it in my jacket pocket for 30 minutes before returning to go get it on new years eve. Also he says that it isn't covered by Creatives product guarantee, but they've offered to replace the screen for 90$. I decide to let my little buddy go and tell the store to do whatever they want to do with it (I would hope they cremate it, but you never know).
I am sad that my little buddy is gone now... but I will always remember our ski trip together.
Thank you and I wish you have more luck with your Zen players!

oku wrote:
Hello all,
Am new and this is my first post. I have just receive my brand-new Zen x-fi 6gb. Only two days old and it has gone completely "dead". It will not switch on and ofcourse the computer cannot "see" it either. Before i return it, am wondering if someone can advise me on this matter, or if you have experienced this problem before.
Thank you in advance,
oku
There are things you can do however since it is only 2 days since you got it return it. If it's not working properly now it may just be the start of more issues.

Useful Discovery to avoid Zen Micro Hang

Hi,
Thougt I'd just let people know about a wee trick I found which has stopped my Zen Micro hanging when I turn it on. What used to happen, was when I turned on my Zen, it would hang at the Creative screen. This may happen more when it is near full capacity as this didn't happen as much when I had less on the thing.
I've found that if before turn it off, I stop it playing. To do this, you hit the Play/Pause button, to pause the track you're listening to. You then push the Next track button while it is paused and this stops it playing, but keeps it at the current track.
Now turn the Zen off as usual. Using this method, I don't ever get the screen freezes.
Neil

I am very disappointed and cheesed with creative zen mirco players. I had a previous one replaced (Paid $50 extra for a new replacement) as the connecting point of the player to the earphones had spoilt in just yr 2 mths. Note: it was just 2 mths after my warranty was over.
The second player i had, had a warranty for only 3 mths and now, in my 4th month, i am facing the same problem that you guys are having!! I have formatted my player 3 times, installed the latest firmware 2 times and i face not only screen hanging when i play it, but even at the recovery mode it also hangs!!
Such an unstable product makes me really think twice about the quality of creative products. Perhaps there is a reason why they are losing out to their competitor!

Zen micro-stuck at creative s

this is my second zen micro i have just got this new one today as i sent my old one off with the same problem which they could not fix so they gave me a new one as i was within warrenty i turn on my new zen micro and it just freezes at the creative sign wtf can i do i've tried formatting i've tried clean up i've tried rebot and nothing works please help

Yeah, get a new one.
Just FYI, if it was making kind of a boing, boing or whir/click noise when you turned it on, this is a sign the dri've read/write head has gotten hung over the edge of the dri've platter. It seems to happen occasionally with the rather delicate little dri'ves in these players. Under warranty, Creative will replace the unit. Out of warranty, there is a trick that will often fix this that involves turning the player off (remove the battery) and wacking the player face down in the palm of youe hand lightly but sharply> this will often unstick the head. It has worked for me and probably many others. Not an offical way to fix this, but OK if you have no replacement option and have nothing to lose.

New zen micro not recognized by pc - help Christmas prese

The software installed perfectly - no problems. But now, I am getting message that the device is not being recognized by PC. Customer Support is closed for holiday and my daughter wants to try her new Zen Micro. What do I do now? This is the only computer we have and it is Windows XP 2002 version. Any advice? Thanks!

ald3908 wrote:
yes
OK, that's good news.
Now we have to find out why the Zen & our computer aren't talking to each other.
From the NomadnessNet FAQ:
I have connection problems with my Zen, what can I do?
Here are some things to try if you have connection issues with your player:
. Reset the player and run a disk cleanup.
2. Install the latest drivers, firmware and application software. Download these from Nomadworld.com.
3. Try the player on ALL your USB ports and make sure you aren't using a hub.
4. Try some other transfer software (see the list above).
5. In Device Manager with the Zen connected delete it from the device listing. Physically disconnect the Zen from the USB cable, reset it, then reconnect to the PC to see if it is detected properly.
6. Test the player on another PC (ideally a different make), if possible. This will help determine where the problem lies i.e. with the player, or the PC.
7. Double check the files you are transferring. It's possible for the transfer to halt if the file is corrupt in some way, or the tag data within the file can't be read or is corrupt. The simple test is to try transferring a file that you know will work i.e. copy a file off the player, and then try transferring back to the player.
8. Try a replacement USB cable (ideal if you can borrow one from somewhere, or if you have another USB device that uses the same cable).
9. Check for BIOS and USB chipset updates.
0. Delete the USB ports in device manager, then reboot the PC to see if they are redetected with updated drivers.
. Make sure the player isn't locked.
2. Try going into Device Manager, update the driver manually by pointing it to C: Program FilesCreativeJukebox 3 Drivers.
3. If you are using a PCI USB card, try moving the card to all the other PCI slots in the PC.
4. Buy a known good PCI USB2 card from somewhere you can return it if it doesn't work i.e. the NEC USB chipset, typically used by Adaptec. Fit the card, and see if the player works with the ports on the card. Note that known problem chipsets include VIA, ALI, nForce and Intel, although it isn't clear if Creative and/or the chipset manufacturer are at fault.

Brand New Zen Neeon Froz

I recieved a brand new Zen Neeon for Christmas. While i was listening to it, it just froze up. I wasn't even touching the MP3 player, so i don' think i did anything to it to make it freeze up. Is there anything
I can do to unfreeze it's

I believe the Neeon has a reset button, have a look for it and then use something like a bent paperclip to press it. Don't use anything sharp.

New Zen Micro..Battery life prob

I bought a new Zen Micro yesterday...followed all the instructions..even bought the CCPP..while i was using the USB to charge it..i ripped 5 albums to the device...When it was fully charged.. I unplugged it.. This morning I played it for about an hour and then lost one bar on the battery icon..an hour later, i lost a 2nd bar. What's this all about?..what happened to the 2 hour life of a charged battery? When i phoned tech support they told me "sometimes when you rip an album, it corrupts the battery icon and you may not be fully charged'>..Sounds like a lot of techno doubletalk....HELP!

A new Lithium Ion battery takes 2 or 3 charges to reach peak performance.
You should also make sure you have the ..0 firmware which reduces the standby time, and standby drain.
Also make sure you read the FAQ post about how to maximise battery life.

Problems with my Creative Micro Zen hanging on the Creative Logo Scr

I've been having problems with my Zen and have sent the following email to creative but if any one has any suggestions etc on what to do could they please email me thanks
My Creative Micro Zen 5GB player has been hanging whilst using the player.
I followed the advice found in the manual and on the creative web site to reset the player by removing the battery and then reinstalling it. This worked on a few occasions.
However the player hung again and so I tried to rest it as before, when I replace the battery the player turned on and lights up with the Creative logo screen, but then hangs on the Creative logo screen, despite waiting to see if the player continued with the start-up, it did not and so then I tried resetting again, by removing the battery and reinstalling it.
However the player is still hanging on this screen and I cant get it move away from this screen. The player wont allow me to move away from this screen at all, so I am unable to carryout the disk clean up which was also suggested. When the resetting didn?t work, I tried taking the battery out and leaving it overnight and then replacing the battery, however the player still hangs on the Creative logo screen. This has been continuing now for three days.
I have also tried plugging the player into the power charger and it still hangs on the Creative logo screen. The backlight on the Zen Player lights up when the player first turns on but once the Creative logo appears on screen the light fades out. I have also tried recharging the battery to see if maybe the problem was a flat battery but this didn?t appear to work as it is still hanging. However the Zen does light up as it does when it charges normally. I also own a spare battery, which I have tried but the Zen player still hangs on the Creative Logo page.

I found the solution! I saw numerous posts saying that all you could do is send it back to the company, then I found this one:
Hi All,
My zen has been down for the last week, hangs up on creative screen. I took the battery out and was able to get to the recovery mode but "disc scan" would not do anything(in limbo) and "reboot "met with the same result, nothing. If you want to talk to anyone at creative and are past your 6 month warranty window you have to pay $20 for the phone call. Well I decided to take matters into my own hands and spent yesterday morning researching old threads about this problem. I kept finding an uncommon fix. When you hold your power button on and replace you battery and the recovery screen starts up you wrap on the back with your knuckle, in my case I hit my zen face down sharply on my dresser. To my amazement the "Doobie Brothers" started playing and I have'nt had any problems yet. Evidently these systems have a hard dri've that hangs up. It may not work for you but it cured my glitch.
Steve C.
It worked for me, but only after four or fi've tries. Good Luck!<IMG height=6 src="http://forums.americas.creative.com/i/smilies/6x6_smiley-very-happy.gif" width=6 border=0>

Zen micro hangs on both creative screen & rescue screen

help me obi-wan-kenobi...
my zen micro is stuck on the creative screen, when i take the battery out and go into rescue mode it just hangs on that screen too. it wont let me choose any of the options?
any idea's what to do other than use it as an expensi've paperweight or chew tow for the dog?
thanks b.

bk2000,
Go here:
http://www.nomadness.net/modules.php...ukebox+Zen#209
And next time please check the FAQ that SSR put so much energy into.
Good luck with your problem!

Brand New Zen Micro Hangs on "Creative" Logo Scr

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