Brand new ZEN player - always turning itself

Hi, I bought my new ZEN 4GB mp3 player just a week ago. Now it started to turn itself off while I'm listening to music:angry:. When I turn it on again it just continues playing where it stopped. the "turning off" intervall is appr. 5 min.
Does anyone know how I can stop it doing this?!?! It's really annoying!!!!
thanks

Thanks, I realised this too :smileyindifferent: and now it's working again....
But thanks for the quick response!!!!
Does someone know how I can search Radio stations without resetting all already found stations?

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My brand new Zen player br

So I bought myself a shiny new Zen player December 23 as a nice Christmas gift. I carried it with me on a skiing trip a couple of days after that and used it while going down the mountains. I liked the cool features it had, like really good sound quality, a bright screen and a neat user interface. Also the battery life was impressi've and good software came bundled with the player. My Zen player made my skiing trip something special.
Fast forward to December 3 and new years eve. I had decided to hang out at a friends house and with a bunch of people to celebrate the new year. He li'ves across town so I rocked some tunes on my Zen on the subway to his place. The ride felt a lot shorter than it is, thanks to all the good music. When I well arri'ved I carefully put the player in my jacket pocket, hoping to use my little buddy while taking the subway home, after the new years party.
A half an hour into the party I realize that my friends playlist for the night consists of the downloaded ITunes music on his sisters MacBook. I quickly decide that we're gonna have the Zen DJ a little session and run upstairs to go fetch it. But upon turning it on the screen looks all white and flickering, I had heard of some players needing to be reset if this occurs, but nothing could help my little buddy! I tried resetting it and even reformatting it back home, nothing helped.
I finally returned it to the place where I got it to see why it had suddenly broken down like that. The guy stared at me and said that it looked like the had been pressure applied to it, causing the screen to break. I concurred that it in fact looked brand new and had no visible marks on it - so they decided to send it off to the repair service to get it checked out.
A couple of days later the store calls me and says the repair service confirmed their suspicions that some pressure had been applied to the screen. Very odd since I only left it in my jacket pocket for 30 minutes before returning to go get it on new years eve. Also he says that it isn't covered by Creatives product guarantee, but they've offered to replace the screen for 90$. I decide to let my little buddy go and tell the store to do whatever they want to do with it (I would hope they cremate it, but you never know).
I am sad that my little buddy is gone now... but I will always remember our ski trip together.
Thank you and I wish you have more luck with your Zen players!

oku wrote:
Hello all,
Am new and this is my first post. I have just receive my brand-new Zen x-fi 6gb. Only two days old and it has gone completely "dead". It will not switch on and ofcourse the computer cannot "see" it either. Before i return it, am wondering if someone can advise me on this matter, or if you have experienced this problem before.
Thank you in advance,
oku
There are things you can do however since it is only 2 days since you got it return it. If it's not working properly now it may just be the start of more issues.

Why does my 1st gen iPad always turns itself off and goes back to the screen. Whether I'm reading news, iBooks, etc, suddenly it goes off.

Why does my 1st gen iPad always turns itself off and goes back to the screen. Whether I'm reading news, iBooks, etc, suddenly it goes off.

If that doesn't help, the battery may be dying and need replacement. See here (tap on Battery Replacement): http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Alternately, might consider start saving for a new iPad. The newest iPad 6 should come out in the next few months. When it does, sellers will want to get rid of old inventory with good deals.

Brought a Brand new ZEN Vision M MP3 player but it wont cha

Mods please reply urgently I have brought a brand new mp3 player it wont charge using the dc charger supplied, it wont charge using the usb ports I cant get the computer to recongnise the player if i umplug the dc adaptor - the only symbol visable in the corner of the screen is a the mains power symbol - I have tried leabing it on to charge but if doesnot thing - I have looked on the creative support pages and on this forum and everyone suggests downloading the new firmware - But it has been suggested that if i do this i will void my warrenty - could you please confirm whether this is the case and if so what would you suggest i do to solve the problem Please reply asap Thanks Marmite

for new zen vision, u need to charge for at least 5hrs, without enough charge, the PC cannot recognise it. let it charge longer using your DC charger

Brand new Zen 8GB wont start up?

I was all giddy when my cousin got his new Zen 8GB. When we turned it on, the only thing that shows up is a blank white screen. HELP! Whats going on?! If its broken out of the box...thats horrible.

It has been fully charged and i have made repeated attempts with the reset button. The screen is still a blank white.
I have already asked amazon.com for a replacement.
Why is this issue occuring? I have heard it happening to several other new Zens as well. It was depressing to have a brand new mp3 player fail out of the box after waiting for weeks, and hurts buyer confidence in the product.

Brand New Zen Neeon Froz

I recieved a brand new Zen Neeon for Christmas. While i was listening to it, it just froze up. I wasn't even touching the MP3 player, so i don' think i did anything to it to make it freeze up. Is there anything
I can do to unfreeze it's

I believe the Neeon has a reset button, have a look for it and then use something like a bent paperclip to press it. Don't use anything sharp.

Blank screen brand new zen mi

I have just opened and charged up my brand new zen micro. The screen is blank! Completely blank. No words, no battery indicator, <EM>nada</EM>. I've down loaded the software, (version 4.00.3), and I've read through the posts here. This cannot be a contrast problem because I cannot see <EM>anything</EM> on the screen, therefore I cannot adjust the contrast. I cannot reset the player because I cannot see the menu. I have tried removing the battery holding the on/off switch to on and reinserting the battery but still get a blank screen. Any ideas would be greatly appreciated, or is this new unit just defecti've and should I return it's

I charged it for only 4 hours, the blue surround light came on when I plugged it in or unplugged it, did not stay on or flash - never saw a battery indicator at all. The songs that came with it play just fine after randomly pressing buttons
Thanks for your help!

Does new Zen player have audio/video output to telivis

Hi there,
Does anyone know if the new Zen Player had video out for television? I know the Zen vision W has, but what about the Zen player?
Many thanks

no it doesn't.

New zen player avi vi

Does anyone know why the new zen player doesnt support avi video format? My friend has a Zen Vision M 30 GB and?his entire library is in AVI format because his player supports them. Why the switch and loss of support on the new Zen? I thought it wasnt supposed to matter what resolution the file was in as well? One of the main selling points to me was the ability to drag and drop files to the player without conversion. I just got mine yesterday and all in all its a bad a$$ little player, its just these two hang ups that make ease of use slightly more difficult and time consuming. Thanks

Cat mentioned in another thread by me (posted a link to the Creative UK site, actually) that the new Zen supports video formats at 320 x 240 resolution.
I can confirm that this is true. I have quite a number of videos in DivX format that play on my Zen Vision W, but wouldn't play on my new Zen.
I converted several of the videos to 320 x 240 DivX format using WinAvi and the resulting videos play beautifully on my new Zen. Sure it's an extra step but it DOES work.
Gi've it a try.

Why mu brand new macbook air always black screen while i use it with battery?

why mu brand new macbook air always black screen while i use it with battery?

Press F2 key couple of times.
Reset PRAM. http://support.apple.com/kb/PH4405
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Is the battery charged?
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.
Best.

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Brand new zen 20g won't turn

I got new zen 20g yesterday. I turned on the zen when it was charging and it freezed on the start screen. after i reseted the zen two or three times then it was working. today the same problem, but i can't reset it.when i pressing the paper clip it turn off,but remove it,the zen turns on and freezes on the start screez. i try to access rescue mode,but it same as reseting the zen. because i can't turn off the zen, the rescue mode maybe no working.
really upset!

I suggest you try a -to- exchange (where you get to change your faulty product for a brand new set with sealing and all that. Creative provides this service. Contact the customer support/retailer before doing it.

Brand new Zen, less than 1 hour use..crashed and will not b

Purchased on 5th of June 2006, less than hr use and not working!!
SPECS
TYPE - TYPE : Zen Micro Photo
Capacity - 8GB
DATE - DATE June 5th 2006
PRICE - $99
COUNTRY - US (whilst on holiday, I bought 2, one for a US friend and one for me)
ACCESSORIES -None
SOUND QUALITY - decent!
USER INTERFACE - UI is ok
SOME COMMENTS - IT has now crashed with less than hours use, it will not boot up, will not charge via USB,it's brand new.. so no. I hate this player. A player should never have this type of problems with less than hours use!!!
SUGGESTIONS - MAKE A PLAYER THAT WORKS
BATTERY LIFE - THe first time I used it, I had just had my friend transfer her music files onto it after doing the same to her player. I just wanted to make sure that it worked properly this was on the 8th of June
on the 9th I got on a flight and headed to the UK, I did not use the player at all, but I noticed that the battery life had slightly reduced even though the player was off.
On Saturday the 0th I went for a walk to and used the player for no more than 30mins.
Everything seemed fine, I adjusted a few settings like the sensitivity of the touch pad and put the player on shuffle. I got home, shut the player down and fell asleep.
Sunday (today) June th. the player refused to boot when switched on, it just hung on the floating creative Zen micro screen. I shut it down and it took ages for it to shut down even though it didn't fully boot up.
I called my friend in the US and asked her if shher battery was failing she said no, I installed the softtware on my machine, slid the back of my zen, removed the battery and replacd it immediately.
After installing the software, I connected the ZEn to the machine via USB, nothing happened.
It won't charge, the Zen windows explorer doesn't hink anything is connected to the machine.
I am severely disappointed. I spent $400+ buying 2 players with creative, I do not expect a new product to fail so miserably on its first outing.
Where the heck do I go from here...
creative owes me an apology and a decent brand new replacement.
A very very dissappointed buyer indeed!
In summary,
THe player will not boot up
It will not charge
I cannot get it into recovery mode
The screen remains blank
It did not come with a mains charger, just a USB cable to charge via the computer
How can such a shoddy product be released?
I bought this product int he US with my credit card..
I would have to go back to the US in order to get a refund and I would have to do this before 4days are up. which means the deadline for a refund is 9th of June 2006
Would creative be willing to incur my costs and time to fly back to NY in order to return this nightmare of a product!!
This is soo shoddy it is unbelievable.
Creative please rescue your reputation and sort this out.

Unfortunately scratches aren't considered a defect.
If the click wheel stopped working or the screen went bad, then that's covered under warranty. But scratches, unfortunately aren't. I would do a search. There have been a few people with success with scratch removers.
The iPod comes partially charged. There's also that fast chargering, and a full charge.
check out the iPod support site for tips on maximizing battery life.
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt6.html
AL
iMac G5 20 (woo hoo!!) Mac OS X (10.4.1)

Brand new Zen Neeon[literally less than a day old] extremely sl

Hey there,
Firstly, Merry Christmas to you all(although by the time you read this it will be a tad late...) and a happy and peaceful New Year.
Down to business.
I was given a Zen Neeon (6GB) as a gift today. I installed the software correctly, charged the player through my PC using the provided USB cable, and copied a collection of music from my hard dri've to the player.
I fired it up, thrilled that I finally had an mp3 player that didn't act temperamentally by switching off as soon as the battery was touched, switch from 'play all' to 'shuffle' at random times, and moved from one track to the next ever-so-slowly and so on.
At first, things were great. Sound is quite good, menu response is swift, and the settings are good. However, as soon as I attempt to PLAY a track, it's like something inside the player just...doesn't. It takes roughly ten to fifteen seconds for it to respond to me pressing 'play', and going from one track to the next takes as much time, if not more. I mean, this is silly. It's a brand new product, charged and ready, it shouldn't take 5 seconds just to move from track 7 to track 8, surely? During this time it doesn't respond to any other buttons, either. The display will sit on the second last second of the track duration for this time, and then suddenly switch to the next track.
My question is this: is this a common problem with the Neeon? Has anyone else experienced this? And most importantly, is it actually a problem? Or is the Neeon just this slow and non-responsi've by nature?
Thanks, guys.

Hey i have the same zen neeon 6gb, and im having the same problem - especially when the play is set on shuffle. did you find anything out about what is causing the problem?

New Zen player, something wr

Hi just got a new Zen Micro on Friday. It was working fine for the 5 minutes I used it during the weekend. Come this morning Im walking to the train, I turn it on,and all I see is the screen light up and the word "Creative." that s it, nothing else. The backlight won't turn off and I had to take the battery out. I called customer support and performed a clean up, a scan and a reboot and I still have the same thing. What could be wrong? I just got this in the mail on Friday and didn't even leave the house with it until today. I kept it plugged in all weekend to make sure the battery was charged as well. Any suggestions? This is very distressing.

No, not yet. I'm at work now and will have to wait until I get home to do it. I guess that's my last option. It's just so upsetting to have this brand new thing that I paid $200 for and not have it work!
thanks.

Brand new ZEN player - always turning itself

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