Brand new Zen Sleek Photo "LOCK

I just bought a new Sleek Photo friday and while loading songs I noticed that it wasn't loading any longer. I unplugged the device and tried to turn it on but it wouldn't come on although the power button (blue light) is on. I don't know what to do at the moment and I need some help. ANY IDEAS?

Look here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=3

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Broken Zen Sleek PHoto a week after a Broken Zen Mi

hey folk,i have a problem my creative sleek photo was working perfectly one minute when i was arranging my music on it and then 5 minutes later i went upstairs to listen to it and it wouldn't switch on. i plugged it into the pc and it still wouldnt work. i only purchased it off my mother a week ago and she only had 400 songs on it and it was never really used. the reason i purchased it is because last week my zen micro stopped working and creative told me it was problably the harddri've and said send it in for repair which i didnt as it was out of warrenty. but now my new zen sleek photo is gone. i am so upset and the money this is costing me is alot. i need some advice. does anyone think it could be down to my pc??thanksstephen

Alright so after messing with it till the wee hours of the morning, I have come to the conclusion that it only freezes when trying to transfer certain songs. However, ALL my songs are in the MP3 format. But whenever I try to transfer them, it gets to 00% then freezes. Then I have to CTRL+ALT+DELETE to end the program, clean up and reboot my Zen, then its ready to go again. Still confused.

Zen Sleek Photo and Naps

I'm having a big problem transferring my songs to my new Zen Sleek Photo, and I subscribe to Napster to go. The first 25 songs I have transferred with no problem...but now everything else I try to transfer gets an error message. Even Creative Mediasource Explorer and Organizer aren't working. Anyone have any clues as to what the problem could be? Thanks.

Hey Chickybabe,
I also own a Zen Sleek photo, and while I haven't had any of the problems you have mentioned with Napster; one problem you should watch for (currently experiencing it for the 2nd time!) is trying to play your music from Napster and not being able to because you get a message saying that "No license to play this track". And it's a huge problem, as it doesn't just affect one song, but your ENTIRE library. I fixed it once and am trying to find out how to do it again. Once I do, I'll probably leave Napster, but I will probably have to download ALL my music again.
Ross-

Zen Sleek Photo cannot be switched

From one day to another, my new Zen Sleek Photo can not be switched on anymore. Yesterday I charged it, so I am a bit worried. Especially because the on/off button still is lit, but nothing happens when I press it.
Usually when the batterie is low, the screen lits with that message when I press the on/off button. In combination with the fact that I charged the device yesterday and did not use it that much, I am worried something is broken.
Or can somebody say it is still possible with the on/off button lit, that the battery is too low to display the message that it needs to be charged? But still, how can it be that the player is empty, if it automatically switches off when nothing happens? Sure, it's possible I left it on while playing, but it plays album time and then sto
ps.
And if it doesn't detect any user-activity, it automatically switches off after 5 minutes.
Has anyone got the same problem and knows the sollution for it's
Please help, thanks!!
Best regards,
Maarten (Holland)

Hi Maarten,
If it's already charged, try resetting the player to see if it will start up then. If it hasn't been charged or you're not sure, leave it charging for a while first and then try the reset.
If this does not help, then I would advise contacting Customer Support directly for assistance, as there could be a problem with the unit.
Cat

Zen Sleek Photo not dock

Alright so, I installed all the stuff that came with my new Zen Sleek Photo and I want to add music like any other person would. So I plug the player into the usb port and I get th usual Windows alert and noise saying I have new hardware. I go through the little wizard and figure I'm all set. I go to start adding tracks and it says there is no device plugged in. So I then decided to install the same stuff on my mom's computer and it works. I get a screen that says "Docked" or whatever on the player and I can actually go in and add music. Now, I would just use that computer, but my music is all on my computer, so this wont work. What can I do to make it work on my computer?

I have SP2 and I just used Windows Update to make sure that wasn't it. This is really frustrating that Windows detects the thing being plugged in, but neither the Creative software or Windows Media Player detects it.
Someone please give me some reason for this. This is my computer.
Dell Inspiron 000 laptop
Model PP08S

A few annoyances with Zen Sleek Photo 20GB (Reque

Update:
PETITION FOR SEPERATING ARTISTS (See "Artist Listings"): Click here to open message in new window
Many thanks to anybody who gives comments or signs it!
Zen Sleek Photo Pictures: See 2nd page!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~
I have just recieved my wonderful new Zen Sleek Photo 20GB, and right now I am only allowed to test it (Christmas present ^^)
I am very impressed with the player, absolutely wonderful
Of course there are a few problems/annoyances with the player.
I haven't been able to thoroughly look at the player, but a few things have come to my mind already.
I am sorry if this thread is perhaps too big :-/ But I really like the Creative MP3 players and want to enjoy my player as much as possible and recommend them to my friends.
>> Artist listings
The most annoying thing is with Artist names!
When you browse the artists, it looks for COMPLETE ONES, exactly as in the tag.
This is a very big problem for me... I would really prefer having it search IN the tags..
So if I look for Dr. Dre, it will find him with ANY of the features in the song.
I don't want it to display about 30 different ones with him in...
For example:
Dr. Dre
Dr. Dre, Mel Man
Dr. Dre, Hitman, Eve
Dr. Dre, Eminem
Dr. Dre, Hitman, Eve, Eminem
etc etc etc
This becomes very annoying and makes an extremely long list.
So what I would like to see, is that it just shows Dr. Dre as ONE artists, and then show his albums with ANY of the featured artists, not only solos.
Secondly......
>> Background Pictures
I have been looking around for images to add to my player as background pictures and found that there is no option to "fit to screen". When you view pictures it adjusts to the >> full-screen << size, not the actual menu size..
I think there should also be stretch/tile etc options.
>> Listen whilst viewing
I think it would be much much better to be able to listen to music whilst viewing pictures..it's just not the same :-/
>> Other formats
I think it is a shame you can only view jpegs on the Sleek Photo
It would be very easy to allow it to display PNG, GIF, BMP files and maybe even VIDEOS.
I am sure many people would be the sleek over another player because of that.
>> Pictures: Folders get image for thumbnail
This isn't much of an inconvenience, but it would be a nice little feature
So you can set or there is automatically an image set for the folder, so you don't have to wait for the address to display at the bottom. That is a bit too long sometimes too with the /pictures etc (If I remember correctly *hope*)
I really hope Creative gets around to making some additions to the firmware, user contact is the key to user satisfaction.
Something else I should say, is the products need updating on various area-specific creative sites. The Sleek wasn't even on some.
I couldn't search for any updates to the sleek photo as it wasn't on the US site for updates either.
Many many thanks for reading,
StephenR
EDIT: It may also be a nice feature to have album art displayed when you play a song Message Edited by StephenR on 2-7-2005 :43 PMMessage Edited by StephenR on 2-2-2005 04:48 AM

StephenR wrote:>> Artist listingsThe most annoying thing is with Artist names!When you browse the artists, it looks for COMPLETE ONES, exactly as in the tag. This is a very big problem for me... I would really prefer having it search IN the tags..
This range of players have always worked from tag data, so it will always show what's in the tags. If you want to see different data then it's a case of changing the tags.
Similarly the search works on start of string data, rather than searching as a substring. It might be too much for the small brain of this player to do substring searching, but still a good wishlist item. No Creative players do substring searching to-date.
>> Background PicturesI have been looking around for images to add to my player as background pictures and found that there is no option to "fit to screen". When you view pictures it adjusts to the >> full-screen << size, not the actual menu size.. I think there should also be stretch/tile etc options.
I guess it might be a case of adjusting the pixels and aspect ration of the file?
I don't have the player, so just a guess.
Still a nice wishlist for pictures you don't want to have to mess with.
>> Listen whilst viewingI think it would be much much better to be able to listen to music whilst viewing pictures..it's just not the same :-/
There's a petition on this for the Micro Photo. Clearly Creative have listened as the Zen Vision:M will be able to do this, and hopefully they'll backtrack firmware for the Micro and Sleek Photo to do it also.
>> Other formatsI think it is a shame you can only view jpegs on the Sleek Photo It would be very easy to allow it to display PNG, GIF, BMP files and maybe even VIDEOS. I am sure many people would be the sleek over another player because of that.
Again, see the Vision:M. It does all this.
I couldn't search for any updates to the sleek photo as it wasn't on the US site for updates either.
Did you try the European site? Ultimately it's very new so they might not be any updates.
What with the similar release times of the Sleek Photo and Vision:M it might be that regions forego the Sleek Photo and replace with the Vision:M anyway.

Zen Sleek Photo Freezes/Locks Up after about 5 minutes usage (need to drain battery to recov

Hi,
My 20G Zen Sleek Photo has just recently transformed itself into a useless brick.
No matter what I try and do, it always ends up freezing after about 5 minutes usage. When you force a reset it does unlock but when it comes back on it sticks on the Creative "copyright" start up screen.
I've reformatted and re-installed the firmware several times but with the same result.
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The only time it totally unlocks is when you either:
() let the battery fully drain and then recharge it or
(2) you disconnect the battery lead and then press the On/Off switch for several minutes.
I've looked everywhere for a solution/reason but nothing. You find plenty of people with the same problem but no answers. Surely someone knows how to fix the problem
Is it a faulty battery (unlikely because mine charges up fine and holds it charge well)
Is it the hard dri've (very unlikely since the player can start up correctly [given the above recovery procedure] and play tracks within the 5-0 minutes you have available)
Is it the firmware (I doubt it, I can't see what the firmware's got to do with a delayed lock up, having worked fine up to that point)
Is it the motherboard (maybe....., to my mind it points to a component failure that allows an electric charge to build up and not dissipate, the only way to discharge it is to short the battery pins [with, I hasten to add, the battery removed!])
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Has anyone within the Creative community successfully solved this problem Has anyone received a decent answer from Creative
I find it staggering that the guys at Creative have washed their hands of this problem. They, after all, are the most likely people to identify the problem - only they have a schematic of the motherboard that would allow them to investigate and locate the problem.
For the record the firmware I'm using is v .0.0.
Any guidance would be much appreciated,
Victor

Is there really no one with an answer to this problem or have I overlooked a previous post that explained the fault.
BR
Victor

Creative Zen Sleek Photo & Windows Vi

I've got a Creative Zen Sleek Photo player, and I just got a new computer for school. Since all new computers come standard with Vista, I can't download any of my Creative software because it is not compatible with Vista. Is there any kind of?download update or file that I can get so that I can make the software compatible and install it's

You do not need to install the software on the disc. The driver is nati've to the Vista OS. Windows Media Player can Sync to the player rip cds, ect.

Got My Zen Sleek Photo! Now... Creative Playcenter

I have just got my Zen Sleek Photo this morning (yay! its really, really good by the way) replacing my broken original Jukebox Zen, the original Zen used Creative Playcenter, which I am used to and really like, this sleek uses Creative MediaSource which I don't like, is there any way in which the Sleek Photo, or Sleek if you have one of those, can connect with the Playcenter software?
If this is not possible then could you possibly help with the fact all the music files are stored in folders like on windows explorer, when looking at it on creative media source, this makes it ultra extreme to organise in my opnion.
If i havn't explained that very well, just say, and I'll give you some more details, as I'd really like some help with this, also ask me what you want about the Zen Photo if you want to know about it.

I'm afraid that isn't possible, Playcenter is an old application and was replaced with MediaSource, Playcenter isn't compatible with newer players.
I think what's happening here is that the interface you're seeing is different to the old ones, partly because MediaSource is new, but also (mainly) because the player is an MTP-compatible player, so it'll be a little different to the way the older players behaved.
There should be another application included with that, Zen Media Explorer. You can also use Windows Media Player 0. Perhaps you could try those and see if you prefer them.
Cat

Zen Sleek Photo, Zen Xtra, and Vi

I know I?ve posted about this before, but new folks visit here every day, and the information contained in these posts can get buried after just a few days. If the moderators wish, they can remove any earlier posts that I have put up here on this board.
This concerns problems with Vista and the Zen Sleek Photo mp3 player. The Zen software is not compatible and won?t install.
After receiving some information from ?Creative, and after some further experimenting on my own, I have put together a procedure that will, in fact, do a full install of the Zen Sleek Photo on a machine running Vista.
I have also discovered that this installation procedure also works for my Nomad Zen Xtra ? an unexpected bonus!
It worked for me, and I have received feedback from several dozen people already who have used this procedure with 00% success, so I know that it works!? I am currently getting three or four requests daily for this, and most have been kind enough to follow up and let me know that it solved their problem.
I will send this info, in Word document form, to anyone who requests it. Just email me at:
[url=mailto:[email protected]">[color="#0000ff" face="Times New Roman" size="3">[email protected][/url]
Dave McClay

Dave, I tried to send email to [url=mailto:[email protected]">[email protected][/url]?but it's bouncing back. Can you pl post your correct ID? I'd like to get the procedure for Zen Sleek Photo Installation on Vista. Thanks?

Zen Sleek Photo Installation Wo

Hey guys, I just bought a Creative Zen Sleek Photo MP3 player and i'm having trouble installing the driver. After plugging it in, windows detects the new hardware and goes thru the installation process the driver. At the end it tells me:
"Cannot install this Hardware.
There was a problem installing this hardware.
MTP Device
An error occured during the installation of the device.
The required section was not found in the INF."
There are only two INF files, one located in the root and one within Walmart/Files. I manually directed the installation wizard to both directories but the end result for both is the same. Nothing Happens.
Just wondering if anyone has encountered a similar problem or if there is a fix around for this?
Cheers
(winxpsp2)

Hello, I have had the same problem and had great help when I emailed creative.com. They recommended I uninstalled the software, disabled my broadband and disabled my spamkiller and security packages. Once I had done this I reinstalled and now my player was recognized immediately. This had never happened before. I now can download. Hope this helps Forgot to say also I had to make sure I had windows service pack 2.

Zen Sleek Photo - Can't reload firmw

I acidentally erased the firmware on my Zen Sleek Photo and I've been having troubles re-loading it. I downloaded the only firmware available on Creative's site for the Zen Sleek Photo and tried to run it, but it keeps saying that my player is not connected. My player is in fact connected and I don't know why it's not picking it up. I know Microsoft Windows is picking it up because I get that pop up that asks what I want to do when a media device is connected. I am basically stuck in recovery mode now because I can't load the firmware. Does anyone know how to fix this?

After hours of searching around the forums, I finally found the solution. I downloaded the hotfixes found here http://ask.americas.creative.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=ww_english_add,U={B8F6030-DA4F-D3-94F4-00500463020E},Company={CEAE26D-879-4C00-AC9F-03BC258F7B70},d=3025443648,VARSET=ws:http://us.creative.com,case=793
They'll fix the problem even if you don't use an online music subscription.

Zen Sleek Photo - Product Key C

I?have recently purchased a new computer.
I have loaded 250 CD's on my Zen Sleek Photo from an old computer & want to transfer all the CD's to my new computer by the the Sync Manager. I was able?to load the software?on the new computer but it wont let me transfer from the mp3 player to the new computer without?putting in the product?key code, which i have lost. Can someone give me a key code that i can?use to make this work? thanks, Doug

Hi ProvWolf,
Unfortunately, as the system requirements (on the site and box) detail, this player requires WindowsXP (with SP or later) or Windows XP Professional x64 edition. Windows98SE is not supported.
http://www.creative.com/products/pro...uct=4259&nav=3
Cat

Creative Zen Sleek Photo - Microsoft 2010

Does anyone know how I would download the program for the Zen Sleek Photo so that I could use it on my new computer with microsoft 200. I tried the disk but it gives an error message about not being supported. HELP!!!
thanks,
Bree

Hi,
Sorry, I don't think the ZEN Sleek Photo is supported. The software that came with it is intended to work in Windows XP.

Brand new Zen Sleek Photo "LOCK

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