Brandnew MacBook Pro trouble
Just bought a brand new Apple MacBook Pro (5,1). Very excited.
Unpacked it, switched it on.. normal procedure.. filling in few forms and came to OSX. Tho after that it started to do a lot of things at the same time and OSX went really really slow. So i decided to reboot. But at the reboot it got stuck on the Apple screen (no circle below it).
So I thought I'd reinstall OSX and getting rid of the extra languages and printer-files. So I format the disk, checked the disk and started reinstalling. Half way through it came with a message "Installation failed". Huh? Tried again, same outcome. Tried the official Snow Leopard disk I bought 3 weeks ago for my current laptop. Same outcome. Huh?
Called Apple Care and they tell me insert second disk and hold down the D button to run an extended hardware diagnosis. I should call them back after it's done since it'll take a while. Now I can hold the D button but nothing happens..?
How do I get into the diagnosis application?
What's the procedure next if hardware fails?
What's the procedure next if the install disk fails?
Niek
Edit: Posted into the wrong forum without noticing.
Message was edited by: Niek Derksen
Ye I wish
In Europe (at least the Netherlands) we know DOA as well. But as stated before I have to run a hardware diagnostics for them first. To see if it's the notebook or the disk. I cant actually take it back since I bought it online and we have no Apple stores in the Netherlands, only Premium resellers.
Got the diagnostic running at the moment, taking about 2 or 3 hours I think.
Similar Messages
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Brandnew macbook pro retina kernel panic
Dear community,
last week I bought the brandnew macbook pro retia 13". Since then I've experienced two kernel panics.
Below I've added the recently occuring one.
The MBP is connected to an external display, to a keyboard via USB and to a bluetooth mouse.
Anyone have an idea what's the reason for this? Unfortunately I can't read these panic codes.
I'm thinking of returning or changig the mbp.
Thank you,
Sebastian
Sat Nov 9 17:58:47 2013
panic(cpu 2 caller 0xffffff801d0db94e): Kernel trap at 0xffffff7f9eba3f4e, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000010d735000, CR3: 0x000000005841603c, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff80308acc00, RCX: 0x0000000000000004, RDX: 0xffffff80308accc8
RSP: 0xffffff810d85b810, RBP: 0xffffff810d85b830, RSI: 0xffffff803a2ae34c, RDI: 0xffffff80308acc00
R8: 0xffffff803b33a230, R9: 0xffffff810d85b734, R10: 0x0000000000000001, R11: 0x0000000000000000
R12: 0x2074655328204633, R13: 0xffffff803b889400, R14: 0xffffff803b6bed01, R15: 0xffffff803a2ae34c
RFL: 0x0000000000010246, RIP: 0xffffff7f9eba3f4e, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000010d735000, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff810602ddf0 : 0xffffff801d022f69
0xffffff810602de70 : 0xffffff801d0db94e
0xffffff810602e040 : 0xffffff801d0f2db6
0xffffff810602e060 : 0xffffff7f9eba3f4e
0xffffff810d85b830 : 0xffffff7f9eb9826b
0xffffff810d85b850 : 0xffffff7f9ebbf54f
0xffffff810d85b890 : 0xffffff7f9ebbf3fe
0xffffff810d85b8c0 : 0xffffff7f9ebb0866
0xffffff810d85b8f0 : 0xffffff7f9eb9f873
0xffffff810d85b940 : 0xffffff7f9ec1d51e
0xffffff810d85b980 : 0xffffff7f9ec18069
0xffffff810d85ba20 : 0xffffff7f9eb9eab4
0xffffff810d85ba50 : 0xffffff7f9eb9ed6b
0xffffff810d85ba80 : 0xffffff7f9ebaa8a8
0xffffff810d85bac0 : 0xffffff7f9ec1cd33
0xffffff810d85bae0 : 0xffffff7f9eb9ce85
0xffffff810d85bb70 : 0xffffff801d4cc49a
0xffffff810d85bb90 : 0xffffff801d4ccffe
0xffffff810d85bbf0 : 0xffffff801d4caa4f
0xffffff810d85bd40 : 0xffffff801d0b6088
0xffffff810d85be50 : 0xffffff801d026bb1
0xffffff810d85be80 : 0xffffff801d0139b5
0xffffff810d85bef0 : 0xffffff801d01e003
0xffffff810d85bf70 : 0xffffff801d0c92ad
0xffffff810d85bfb0 : 0xffffff801d0f35d6
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f9eb97000->0xffffff7f9ebfbfff
dependency: com.apple.iokit.IOPCIFamily(2.8)[97E2558E-9BD4-383F-896B-FADDA9357CD3]@0xffffff 7f9d6b9000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e041000
com.apple.driver.AppleIntelHD5000Graphics(8.2)[E9530535-F9A5-3EFE-8015-D86CE07C 9E65]@0xffffff7f9ec09000->0xffffff7f9ec58fff
dependency: com.apple.iokit.IOSurface(91)[BC96A900-DD9D-3F36-AFE6-EF88CB4B3607]@0xffffff7f9 df57000
dependency: com.apple.iokit.IOPCIFamily(2.8)[97E2558E-9BD4-383F-896B-FADDA9357CD3]@0xffffff 7f9d6b9000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9e041000
dependency: com.apple.iokit.IOAcceleratorFamily2(98.9)[5D0EFFAC-FCC9-359B-9999-D92D122F3F50 ]@0xffffff7f9eb97000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13A2093
Kernel version:
Darwin Kernel Version 13.0.1: Thu Sep 19 19:30:57 PDT 2013; root:xnu-2422.50.20~2/RELEASE_X86_64
Kernel UUID: 6841EFD8-7B62-3A03-B875-7D208717617C
Kernel slide: 0x000000001ce00000
Kernel text base: 0xffffff801d000000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)
System uptime in nanoseconds: 15324207422435
last loaded kext at 14777414349243: com.Logitech.Control Center.HID Driver 3.8.1 (addr 0xffffff7f9f0de000, size 286720)
last unloaded kext at 14926605331165: com.apple.driver.AppleUSBCDC 4.2.1b2 (addr 0xffffff7f9f0c8000, size 16384)
loaded kexts:
com.Logitech.Control Center.HID Driver 3.8.1
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.1f2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.13
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleHDA 2.5.5fc3
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelHD5000Graphics 8.2.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleCameraInterface 4.20.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelFramebufferAzul 8.2.0
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 656.4.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleUSBXHCI 656.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.IOBluetoothHIDDriver 4.2.1f2
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.5fc3
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.6.0d32
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOSurface 91
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleHDAController 2.5.5fc3
com.apple.iokit.IOHDAFamily 2.5.5fc3
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.AppleGraphicsDeviceControl 3.4.21
com.apple.iokit.IOAcceleratorFamily2 98.9
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOBluetoothFamily 4.2.1f2
com.apple.iokit.IOUSBHIDDriver 656.4.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.1
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.1
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3
com.apple.iokit.IOUSBUserClient 656.4.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.driver.AppleThunderboltNHI 1.9.7
com.apple.iokit.IOThunderboltFamily 3.2.2
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 656.4.2
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f58
Graphics: Intel Iris, Intel Iris, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Logitech Keyboard
USB Device: iP5200
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2 -
Macbook pro, trouble with external hard drives
I just got the drive on my mid-2010's macbook pro replaced at Apple. I am now experiencing a new problem.
My macbook is having trouble with ALL my external hard-drives. After a few minutes of being plugged in I click on them to open and the finder window is blank. Its not allowing me to veiw the content stored on the drive. If I keep trying my computer will freeze. I try to 'Force Eject' the drive and it doesnt eject so I have to unplug then start over.
This seems to happen roughly about 5 minutes after I plug them in. They work fine the first 5 minutes. Its becoming extremly annoying. All my drives are different makes, sizes, etc.. so I pretty sure its the macbook.
What might the problem be?
Thanks,
ShaneStart with SMC and PRAM resets:
http://support.apple.com/en-us/HT3964
http://web.archive.org/web/20140711222006/http://support.apple.com/kb/ht1379
These are external HDDs that worked prior to the install of the new internal HDD?
Ciao. -
I own a 1.83 Ghz Core Duo MacBook Pro which I purchased last year in March. Recently (Past Month or 2) when I shut my laptop it doesnt go to sleep like it should. This happens about 60% of the time. This has caused lots of trouble, mostly when I put my computer to sleep and wake up the next morning to find the fans running at full power. I havent had that much trouble with this computer, besides a battery replacement and MagSafe replacement. I have a small whine but it doesn't bother me much. I should probably mention that sometimes when it does manage to go to sleep, when I try to wake it up, the computer doesnt respond and it refuses to wake up. The only way to fix that is to restart it and then when I boot back up it gives me a "Mac OS quit unexpectedly" message. (That happened about 5 times on Saturday)
Assuming there's no mechanical problem it sounds like system corruption.
First, boot from the OS X Installer Disc One that came with the computer. After the chime press and hold down the "D" key until the diagnostics screen appears. Run the extended tests. This will determine if there's a hardware problem.
If there's no hardware problem then do the following:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now shutdown the computer for a couple of minutes and then restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If this doesn't straighten things out then it's probably time to reinstall OS X. Assuming the hard drive has been verified as OK in the previous exercise, you can reinstall OS X using the Archive and Install option which doesn't require erasing the hard drive. However, if there were any disk errors that could not be repaired, then your only option is to re-format the hard drive and then reinstall OS X. -
Cna you help me understand how to pair my iphone 4 with my new macbook pro running lion via bluetooth. I have tried the same connection technique that I have used to successfully pair my bluetooth headset, mouse and keyboard and this isn't working. What am i doing wrong?
Use the cable instead. You can't sync the iPhone and Mac or exchange files between them via Bluetooth anyway, so there's little point in pairing them at all. And the cable is far simpler.
-
Hi all,
I have struggled with my mbp for weeks. It all started with one night when I did not shut down it for the whole night, leaving word, eclipse...etc running for the whole night. Then the next morning the laptop just broke down. It freezes all the time(with the colorful beach ball) and when I took it to the Apple Store, they just test the hard drive (which showed the test failed). I do not want to get a regular HDD from Apple Store so I brought a Samsung 840 evo online and performed a clean install with bootable usb drive and installed Yosemite to my laptop. (I have tried Mavericks and it was just too hard to boot up.) It still stuck all the time, during safe mode, after every click, and I myself as a girl and a student just got so disappointed after spending so many time on it. Still, I want to figure out what is wrong.Either SATA cable, hard drive cable, logic board or something else...... I tried clean install many times, tried reset SMC,PRAM,Disk Utility.....etc.
Also, when I ran the Apple Hardware Test, it gave the error code 4HDD/11/40000004: SATA(0,0), but I got the code before and after I installed the new ssd, and I also saw someone's laptop runs smoothly but still gets the error code, so I am suspect if this error indicates problem about my hard drive.
So much thanks if anyone can help me!!!!!!!
MacBook Pro 13-inch, Mid 2012
2.9 GHz Intel Core i7
8GB 1600 MHz DDR4
Intel HD Graphics 4000 1024 MB
BellHere's how it should be setup:
Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer. -
My Brandnew 15 inch Macbook Pro (mid 2012) Crash to Black Screen
My Brandnew Macbook Pro (Mid-2012) just purchased last August 2012, i turned it on and watched some movie online and youtube when all of a sudden, the screen would turn black and the machine would not react to any keyboard or mouse input anymore. All I could do was hold down the power button to turn the computer off.
i really appreciate your ideas about this problem...If it has happened more than once, make a "Genius" appointment at an Apple Store to have the machine tested.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed. -
Connecting my Macpro to a new Macbook Pro?
I have a Macpro (dec.2007) and a brandnew Macbook pro. I bought a 24" Cinema Led Display to use with my Macpro only to find out that it needs to have a minidisplay connector.
Anyway; I am now thinking if it would be possible to use my macbook pro as my main computer with the new display attached and link it to my 'old' Macpro. Would that work? The MacPro runs on Max OSX 10.5.8 and the new Macbook on Snow Leopard.
I am not sure if it is such a great idea and what the problems are but I was wondering if it is at all possible and if anyone has any experience with this.
Thanks!
SimoneThat depends on what you mean by "use." What exactly do you mean?
If you mean harness the full power of the Mac Pro, you could do it using Screen Sharing to control the Mac Pro from the MacBook Pro.
If you mean to access the files from the Mac Pro from the MacBook Pro, then you want to use File Sharing from the Mac Pro. -
Oh No! Kernel Panic on MacBook Pro 2010
The horror starts again (I had this issue with my first MacBook Pro some years ago):
My brandnew MacBook Pro i7
17inch, 2,8 GHZ, 8GB Ram installed by Apple-Shop,
is starting to give me at least 2 Kernel Panics a day.
Who knows why?
Interval Since Last Panic Report: 57 sec
Panics Since Last Report: 1
Anonymous UUID: E738A5B1-A0DE-45FA-B505-297A14829F90
Wed Feb 2 19:39:47 2011
panic(cpu 2 caller 0x2aab55): Kernel trap at 0x839a9944, type 13=general protection, registers:
CR0: 0x80010033, CR2: 0xd1d4e000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x1852e600, EBX: 0x00000000, ECX: 0x0000000c, EDX: 0x184c3f80
CR2: 0xd1d4e000, EBP: 0x83663c18, ESI: 0x184c3f80, EDI: 0x6d470000
EFL: 0x00010246, EIP: 0x839a9944, CS: 0x00000008, DS: 0x00000010
Error code: 0x00006d0c
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x836639f8 : 0x21b50c (0x5d4438 0x83663a2c 0x223974 0x0)
0x83663a48 : 0x2aab55 (0x59623c 0x839a9944 0xd 0x5963f3)
0x83663b28 : 0x2a09a8 (0x83663b40 0x114a00c 0x83663c18 0x839a9944)
0x83663b38 : 0x839a9944 (0xe 0xe3ff0048 0x6d470010 0xe4a0010)
0x83663c18 : 0x1305657 (0x6d470000 0x184c3f80 0x0 0x0)
0x83663c48 : 0x130fd0c (0x6d470000 0x187532dc 0x184c3f80 0x130f89c)
0x83663c78 : 0x130fe73 (0x18753000 0x6d470000 0x18753320 0x8)
0x83663ca8 : 0x12e946a (0x18753000 0x6d470000 0x83663cd8 0x213ebb)
0x83663cd8 : 0x53724b (0x6d470000 0x106dedac 0x106dedac 0x1)
0x83663d28 : 0x5672a4 (0x6d470000 0x106dedac 0x106dedac 0x1)
0x83663d88 : 0x286234 (0x6d470000 0x106dedac 0x1 0x0)
0x83663df8 : 0x21d8ba (0x167c7068 0x167c5b84 0x167c7070 0x167c70a4)
0x83663e38 : 0x210a3a (0x167c7000 0x83663e7c 0xe9d9854 0x83663e70)
0x83663e98 : 0x216c9d (0x167c7000 0x0 0x0 0x0)
0x83663f18 : 0x294e13 (0x83663f44 0x0 0x0 0x0)
0x83663fc8 : 0x2a1018 (0x10041040 0x0 0x10 0xe74fd44)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelHDGraphics(6.2.6)@0x12e5000->0x1393fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x92c000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0xa64000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0xa42000
BSD process name corresponding to current thread: WebKitPluginHost
Mac OS version:
10J567
Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,1 (Mac-F22589C8)
System uptime in nanoseconds: 33422555680337
unloaded kexts:
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5 (addr 0xbd97b000, size 0x98304) - last unloaded 9476223331349
loaded kexts:
com.parallels.kext.prl_vnic 6.0 11992.625546
com.parallels.kext.prl_netbridge 6.0 11992.625546
com.parallels.kext.prlusbconnect 6.0 11992.625546
com.parallels.kext.prlhidhook 6.0 11992.625546
com.parallels.kext.prl_hypervisor 6.0 11992.625546
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.AmbrosiaSW.AudioSupport 3.2
com.Logitech.Unifying.HID Driver 1.2.0
com.Logitech.Control Center.HID Driver 3.3.0
com.SiliconImage.driver.Si3132 1.2.3
com.apple.filesystems.msdosfs 1.6.3 - last loaded 9031960345438
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.IOBluetoothSCOAudioDriver 2.3.8f7
com.apple.driver.IOBluetoothA2DPAudioDriver 2.3.8f7
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleUSBDisplays 283
com.apple.kext.AppleSMCLMU 1.5.0d3
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPISMCPlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.driver.AppleGraphicsControl 2.8.68
com.apple.GeForce 6.2.6
com.apple.driver.AppleIntelHDGraphics 6.2.6
com.apple.driver.AppleIntelHDGraphicsFB 6.2.6
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.AppleHIDKeyboard 141
com.apple.driver.IOBluetoothHIDDriver 2.3.8f7
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.nvidia.nv50hal 6.2.6
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOSCSIParallelFamily 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,1, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.57f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: sppciexpresscardname, sppci_othermassstorage, ExpressCard
Serial ATA Device: ST9500420ASG, 465,76 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
USB Device: Hub, 0x05ac (Apple Inc.), 0x1008, 0xfd140000
USB Device: Hub, 0x05ac (Apple Inc.), 0x9132, 0xfd141000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9232, 0xfd141200
USB Device: USB Hub, 0x05e3 (Genesys Logic, Inc.), 0x0604, 0xfd130000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd137000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd136000
USB Device: ET-0405A-UV2.0-3, 0x056a (WACOM Co., Ltd.), 0x0011, 0xfd135000
USB Device: USB2.0 Printer, 0x04b8 (Seiko Epson Corp.), 0x0007, 0xfd132000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000I shall have to join the disscusion as i too have the same **** problem...
I've just had a new logic board fitted by the Apple store and it's still doing it!
MBP 13" 2.7 i7 with 8gb ram 5 months old!
Here's my crash report... Oh and i reintalled from the ground up after the logic board was changed...
Interval Since Last Panic Report: 108099 sec
Panics Since Last Report: 5
Anonymous UUID: B5CA4E66-1243-4D7A-86FF-C9A6A14DEF8C
Mon Dec 5 12:43:25 2011
panic(cpu 1 caller 0xffffff80002c266d): Kernel trap at 0xffffff800028fff0, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000011eb97000, CR3: 0x000000001284a011, CR4: 0x00000000000606e0
RAX: 0x0000000000000001, RBX: 0x000000000111b000, RCX: 0xffffff8014d81a00, RDX: 0x0000000000113e7a
RSP: 0xffffff812dd8bda0, RBP: 0xffffff812dd8bdc0, RSI: 0x000000002824443f, RDI: 0xffffff8004a1df38
R8: 0xffffff812dd8bf08, R9: 0xffffff812dd8bef8, R10: 0x0000000120a7c000, R11: 0x000000011da7c000
R12: 0xffffff8004a1df38, R13: 0x0000000000000000, R14: 0xffffff8025377d40, R15: 0x1000000000000000
RFL: 0x0000000000010206, RIP: 0xffffff800028fff0, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0x000000011eb97000, Error code: 0x0000000000000000, Faulting CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff812dd8ba60 : 0xffffff8000220702
0xffffff812dd8bae0 : 0xffffff80002c266d
0xffffff812dd8bc80 : 0xffffff80002d7a1d
0xffffff812dd8bca0 : 0xffffff800028fff0
0xffffff812dd8bdc0 : 0xffffff800026c9a3
0xffffff812dd8bf40 : 0xffffff80002c1f0b
0xffffff812dd8bfb0 : 0xffffff80002d7941
BSD process name corresponding to current thread: mds
Mac OS version:
11C74
Kernel version:
Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 292298663258
last loaded kext at 43210113310: com.apple.driver.AppleHWSensor 1.9.4d0 (addr 0xffffff7f817f9000, size 28672)
last unloaded kext at 160256415780: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f80aa9000, size 65536)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.ntfs 3.8
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleHDA 2.1.3f7
com.apple.driver.AppleMikeyDriver 2.1.3f7
com.apple.driver.AppleIntelHD3000Graphics 7.1.4
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AGPM 100.12.42
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.1
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.iokit.SCSITaskUserClient 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AirPort.Brcm4331 512.20.18
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AppleSDXC 1.1.2
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.5
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.1.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1
com.apple.driver.AppleIntelCPUPowerManagement 167.1.0
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.DspFuncLib 2.1.3f7
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOBluetoothSerialManager 4.0.1f4
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleHDAController 2.1.3f7
com.apple.iokit.IOHDAFamily 2.1.3f7
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.iokit.IOAudioFamily 1.8.3fc11
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.4
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.1f4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.1f4
com.apple.iokit.IOBluetoothFamily 4.0.1f4
com.apple.driver.AppleThunderboltDPInAdapter 1.5.8
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.8
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.driver.XsanFilter 403
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.1
com.apple.iokit.IOUSBUserClient 4.5.3
com.apple.iokit.IO80211Family 411.1
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.5
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 165.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro8,1, BootROM MBP81.0047.B24, 2 processors, Intel Core i7, 2.7 GHz, 8 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341344758334D314131333333433920
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341344758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.18)
Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 0 incoming serial ports
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3 -
Macbook Pro Crashing frequently
Hi!
My brandnew Macbook Pro (15'' / 2,5Ghz / 7200rpm HD / 4GB 3rd party Ram (OCZ)) crashes quite frequently; it seems like someone pulled the plug (even though it's plugged in and the battery fully loaded) - the screen simply goes back and the HD/CD spinns down. It then autmatically reboots.
I think this could be a power issue, it happens very often when I charge my iPod, have a CD in the drive, and challenge the processor a bit.
Anyway, it's extremely annoying (it happend 4 times in the last two hours).
Has anyone a solution other than sending the MBP to Apple?
Message was edited by: ChooHi!
I checked my ram with the Memtest (http://www.memtest86.com/download.html).
I found out that my RAM was failing; Both pieces at the exactly same test & address. So I guess, my RAM doesn't work with my MBP in general. (Strange because all specifications are exactly the same).
So I'll look for working RAM, thanks for your help!
PS. It's quite a bad habit of mine that I tend to forget to tell people in forums how I solved my problem... -
(Trouble printing) Trouble with connection between Macbook Pro and Hp Deskjet 1510.
Trouble with connection between Macbook Pro and Hp Deskjet 1510. (Nothing Prints).
I have a Macbook Pro and am having difficulty printing documents from ‘Pages' from my Hp Deskjet 1510. I have installed the necessary software for the printer and it is connected via USB. Every time I try to print the printer icon comes up as it should, 'printing' and then 'job completed' and then the icon disappears. (Nothing is printed.) I thought it might be something to do with Pages compatibility with the printer but exporting the document to Word or making it a PDF doesn’t change anything. I don’t have Microsoft Word on my computer. The scanner does work and when I printed a ‘Test Page’ that worked too.
Let me know if you know why this is happening.With these settings the network now works flawlessly, however, when i have my ethernet cable plugged in, my internet access via my airport card(on the macbook pro) is no longer available. Hoping you can tell me why this would be with this info i've provided.
Educated guess. The networking devices have priorities as to which are used. The standard order is that Ethernet has a higher priority than Airport.
While your Ethernet is unplugged it is inactive and the Mac ignores it. Once you plug it in, the Mac sees that it is active and switches traffic to that interface.
I actually take advantage of this feature at home, but configuring my Airport and Ethernet with identical fixed IP addresses. Normally I'll use Airport, but if I'm copying a huge file and I want faster performance, I'll just walk my MacBook (previously iBook, previously Powerbook) over to my Ethernet switch and plug in my MacBook. Magically, the Mac detects that the Ethernet is active and continues the file transfer uninterrupted over the faster 100baseT Ethernet connection. When the transfer is finished, or if I really need to move back to the Comfy Chair, I unplug the Ethernet cable, and all activity reverts back to the Airport, all without disrupting any existing networking connections.
You on the other hand have totally different settings for your Ethernet and your Airport, so when you switch to Ethernet, you basically loose your Airport connections.
Something you can try:
System Preferences -> Network
Gear icon on the bottom left, next to the [+] [-] icons.
Select *Set Service Order...*
Now Drag the network interfaces into the perfer priority order you want. In this case put Airport above Ethernet.
NOTE: You may want to create a new Network Location for this, instead of messing with your normal home Location (which is most likely the default Automatic. That way you have your original you can always fall back to. -
Why is my mid-2010 macbook pro having trouble booting and crashing?
I have a mid-2010 13 inch macbook pro that has recently began to have severe problems. It started after I shut it down one night and woke up to the sound of my mac's fans running loudly and my computer running extremely hot. Apparently, it must not have finished shutting down that night and something went wrong with it when i closed the lid. Ever since then, the computer will either take a long time to boot up (the apple symbol will take up to a minute to appear, and then up to several more minutes to go to my desktop) or it will display an error (either the folder icon appears instead of the apple logo, or the apple logo appears and then after a minute or two is replaced by the circle slash). Once i'm in, the computer seems to function normally, but anytime it needs to access the disc there might be another delay, or the computer will freeze, forcing me to shut it down again. The most common time this occurs is when I am waking the mac from sleep. In addition, the cpu would run hot (~85) which would imply i was doing high cpu activity, except i was usually doing very little, activity monitor showed low levels with sudden intense spikes whenever i did something.
I've run several diagnostics to try and determine the problem, but none identified an error:
booting computer from different computer/startup disk - runs fine (apparently. gave my mac to someone else to try this test, could not see results for myself)
Thorough Apple hardware test: no problems found
disc utility: disc/discpermissions verified and repaired with no issue.
PRAM/VRAM reset: actually sped up the lagging of the system once it reached the desktop and intense cpu thing but booting problems still persisted.
archive and install: some of the time it would fail to install in the middle of the installation, forcing me to start again, but once i completed it, issue still persisted.
clean wipe of drive with restoration from time machine: computer speed better but still trouble when booting.
Clean wipe of drive without migration of data: computer running and booting quickly, but occasionally still received circle slash instead of apple logo.
At this point, i don't know where the source of the problem lies. The computer is old, but has never had an issue until recently. The problem is inconsistent, and all testing implies it doesn't exist, which makes its diagnosis extremely difficult. As it is a 2010 mac, it is clearly out of apple care and warranty so i cant go to a genius. I have a weak battery (80%) and my screen lid is a little loose from frequent use, but those are the only blatant problems i'm aware of with my mac.
Any suggestions? I can gladly provide more info as needed.When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
Is my Macbook Pro dying? (freezing, crashing, trouble at turning on/off)
Hello,
I'm having some trouble with my Macbook Pro 10.6.8. It was working very fine until last week. I've bought it speakers (for Windows, though the seller said it'd work fine for Mac too). After a few days, my Macbook started to crash a lot, freeze, and have troubles when turning on and turning off. So I've stopped using the speakers, the issue still happens. I suppose my Macbook is having those issues because of bad quality speakers. Every time I turned the computer off, I could hear an odd sound coming from the speakers.
Issues:
- It crashes. Even when I'm in a website like Google (it doesn't use flash, 3D, has many animated pictures, etc), it takes longer to crash/freeze but still it does after couple of hours. It simply randomly freezes.
- It freezes too. The same above. At times it just freezes, others, the screen goes odd! It goes messed up with the image itself, colours, stripes, it blinks... and I'm also unable to use apps such as games, skype, etc. I was able to use them few days ago.
- The "Rainbow Wheel of Death" appears often now!
- To close apps, the "send report" window now appears more often either.
- I'm almost always having trouble at turning the computer on. It sometimes delay, sometimes it tries to turn on (it appears the normal loading screen) but then it turns off because it couldn't work, so I have to try again. Sometimes the Black Screen of Death appears and I have to force turning off.
- I'm almost always having trouble at turning the computer off. That window saying that I have to restart shows up sometimes. Well, I don't have many troubles at turning off since it's turning off... but sometimes it is just odd, seeming like the computer won't turn on again. Because it lags, it briefly freezes before turning off (causing the Rainbow Wheel of Death to appear), and so on.
How I've tried to fix it:
- I did the Disk Repair numerous times.
- I ran the anti-virus and such, they didn't detect anything.
- Yesterday I've deleted thousands of junk files (you know, those odd images and files that you find in your All Documents folder?). There's plenty of free space in memory.
- Yesterday I was having too much trouble at turning it on, so it went in Internet Recovery mode. It took long to finish, I thought it was going to be fixed. But it did not.
- I often try pressing the option + command + p + r thing. Sometimes it works, sometimes it doesn't.
- I didn't try to reinstall, because I can't find the CD installer (if I have it). But I'm sure it wouldn't work either.
None of those works. I really hope the HD disk won't die since I'm having to press the power button often... and I'm starting to think that it's an issue with graphic card/video card. But I have no idea of how to replace those, how much they cost, which I should buy, where to find... it's getting tough.
Please, help me! What's happening to my Macbook? It never had such problems before, I have it since last year! What shall I do?
This Macbook can't die! It's the only computer here and repairing/buying a new one would be so expensive!
Thanks in advance.If it has 10.6.8 Snow Leopard on installed it is more then like a few years old. Could be the drive is failing.
Your best bet is to take it in to an Apple store and have it checked out. But first you should backup your data to an external drive as soon as possible. -
Trouble with a new MacBook Pro - times 3 now..
Hi all,
Trouble Trouble Trouble - my frustrations with Apple:
1) MacBook Pro -bought 19th nov 2009- Death On Arrival, 4HDD/11/40000004:SATA(0,0)
Been sent back to Apple and I got a new one.
New MacBook Pro -got it on the 25th nov 2009- Started to have random Kernel Panic's 2nd of November:
2) Kernel Panic's everywhere.. even on the Mac Bootdisc with Disk Utility.. as random as they appeared, so random they went away. Just to be sure on the Apple helpdesk they advised me to cleaned disk and reinstalled everything. Lucky I made a back-up when it was still working.... otherwise I'd have lost everything.
3) Worked well for 2 or 3 days and now -6th dec 09- all the sudden it doesn't want to start anymore. Giving me 9 beeps at start-up on a black screen in the morse code s.o.s. 3x short, 3x long, 3x short)
Apple?
I'm sure when I call Apple tomorrow I'll have to bring away my notebook to an Apple Service Provider cause they can't help me on the phone. If so, I will have to wait for another 20 days(experience in the past with my bro's MacBook for a new harddisk(!)).
I used to be a PC-guy and took the brave step to be a full-time Apple-guy, but this is just frustrating me. Sold my old laptop and now I'm without one for ages.
What would my options be? Could I get a complete new notebook?
NiekGiving me 9 beeps at start-up on a black screen in the morse code s.o.s. 3x short, 3x long, 3x short)
Sounds like bad RAM:
http://support.apple.com/kb/HT2341?viewlocale=en_US
Or bad power.
Have you attempted to change the power supply or power source? If it isn't plugged into a surge protector, you may have issues with your house power that create problems for multiple computers.
Also, be sure you aren't damaging the power cable unintentially*:
http://www.macmaps.com/frayguide.html
This is a user to user board.
Call Apple directly at:
(31) 0900 7777 703
And let them know your repeated issues. They could give you a replacement machine, but also ask for a replacement power brick to at least test the theory the power brick may be damaged.
- * Links to my pages may give me compensation. -
Can I transfer troubled contents of my iMac into my MacBook Pro & back?
Can I transfer the contents of my iMac (4,1; 2 GHZ Intel Core Duo; 1 GB 667 MHz DDR2 SDRAM) into my new MacBook Pro (8,2: 2.2 GHz Intel Core i7); both with OS 10.6.7?
I was having trouble with 10.4.11 on my iMac, as shown here: Link: [discussions.apple.com/thread.jspa?threadID=2768285&tstart=0]. I went ahead & installed Snow Leopard & had automatic downloads of the updates.
I am having more trouble now. By the end of the day, I cannot type into browser address line, nor delete highlighted items, nor highlight multiple items. This is temporarily cleared up by restarting.
I previously have always kept my machine going while away from desk. Now, in the evening, it seems to go to sleep--even tho I have web pages that are supposed to refresh themselves automatically & iTunes radio station supposed to stay running.
Yesterday & today after being away, I could not make the screen turn on--although the iTunes radio was playing. This is temporarily cleared up by restarting.
1. Can this situation be fixed? Problems were not completely solved under Tiger.
Disk Repair indicated disk is OK. I have downloaded AppleJack; & each morning upon starting, it shows a full screen of permissions corrected of various forms of java in system library.
Current Console Messages shows--
"4/6/11 10:01:14 AM com.apple.launchd[1] * launchd[1] has started up. *
4/6/11 10:03:53 AM com.apple.launchd.peruser.501[107] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
4/6/11 10:04:02 AM com.apple.launchd.peruser.501[107] (com.apple.Kerberos.renew.plist[125]) Exited with exit code: 1
4/6/11 10:04:10 AM [0x0-0xb00b].com.kensington.mouseworks.background[136] Kensington FastUserSwitch: Session On Console
4/6/11 10:04:10 AM [0x0-0xb00b].com.kensington.mouseworks.background[136] Kensington FastUserSwitch: Session User ID = 501
4/6/11 10:04:10 AM [0x0-0xb00b].com.kensington.mouseworks.background[136] Kensington FastUserSwitch: Installing User Switch Notifications
4/6/11 10:04:37 AM com.apple.WindowServer[87] Wed Apr 6 10:04:37 owners-computer.local WindowServer[87] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
4/6/11 11:03:54 AM SubmitDiagInfo[209] Removed expired file /Library/Logs/DiagnosticReports/firefox-bin2011-03-22-233802owners-computer.hang
4/6/11 11:04:14 AM SubmitDiagInfo[209] SubmitDiagInfo successfully uploaded 25 diagnostic messages.
4/6/11 11:27:42 AM [0x0-0x20020].org.mozilla.thunderbird[229] Warning: unrecognized command line flag -foreground
4/6/11 12:43:43 PM Safari[165] * WebKit discarding exception: <NSImageCacheException> Cannot lock focus on image <NSImage 0x2b81b8f0 Size={0, 0} Reps=(
)>, because it is size zero.
4/6/11 4:58:00 PM com.apple.launchd[1] * launchd[1] has started up. *
4/6/11 4:58:34 PM com.apple.launchd.peruser.501[97] (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
4/6/11 4:58:43 PM com.apple.launchd.peruser.501[97] (com.apple.Kerberos.renew.plist[114]) Exited with exit code: 1
4/6/11 4:58:47 PM [0x0-0xa00a].com.kensington.mouseworks.background[122] Kensington FastUserSwitch: Session On Console
4/6/11 4:58:47 PM [0x0-0xa00a].com.kensington.mouseworks.background[122] Kensington FastUserSwitch: Session User ID = 501
4/6/11 4:58:47 PM [0x0-0xa00a].com.kensington.mouseworks.background[122] Kensington FastUserSwitch: Installing User Switch Notifications
4/6/11 4:58:58 PM com.apple.WindowServer[76] Wed Apr 6 16:58:58 owners-computer.local WindowServer[76] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
4/6/11 5:12:44 PM firefox-bin[172] * __NSAutoreleaseNoPool(): Object 0xd07ea90 of class NSCFDictionary autoreleased with no pool in place - just leaking
4/6/11 5:20:21 PM [0x0-0x1f01f].org.mozilla.thunderbird[185] Warning: unrecognized command line flag -foreground"
When some sort of update check runs, it shows a bunch of different missing bundle identifier:/library/receipts/...
Would this mean I should try to reinstall Snow Leopard again? (Then update that from my 10.6.3?)
2. I plan to add memory.
3. If necessary, I will buy & install a new hard drive.
Question for #2 & #3 (neither of which I have ever down before): If I transfer the contents of iMac hard drive to MBP, will it stay in a folder that I can transfer back, or does it all spread itself throughout the MBP?
If I install a new hard drive, will the transferred-back stuff still exhibit the same problems?
Thanks,
TxgrandmaterHere are a couple more console messages:
"4/7/11 12:34:31 AM Safari[158] Error loading /Library/Contextual Menu Items/CleverKeysCM.plugin/Contents/MacOS/CleverKeysCM: dlopen(/Library/Contextual Menu Items/CleverKeysCM.plugin/Contents/MacOS/CleverKeysCM, 262): no suitable image found. Did find:
/Library/Contextual Menu Items/CleverKeysCM.plugin/Contents/MacOS/CleverKeysCM: mach-o, but wrong architecture
4/7/11 12:34:31 AM Safari[158] Cannot find function pointer AbstractCMPluginFactory for factory 37EEA914-23F3-11D7-9750-003065EAE3BE in CFBundle/CFPlugIn 0x23e98180 </Library/Contextual Menu Items/CleverKeysCM.plugin> (bundle, not loaded)"
Tonight does not have as many messages containing "error"s & "cannot find"s as usual.
See y'all in the morning.
Txgrandmater
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