Braodband slow stuck at 0.25 ip profile

Question

My broadband has not been working properly for coming on a month now. first my phone staretd crackling which kept making my homehub flash orange. This problem appears to be fixed according to BT, I used my test socket and evreything was fine, changed my rj11 cable and filter and the phone appears fixed however my internet has still been stuck at 0.25k for the last week.
I took advice from here to lresest and eave on for 3 days to get out of my ip profile, which I have done.
Dont knwo what to do, not sure why im paying for this service to be honest? 2 phonecalls none returned and no replied emails, thought I would try my luck here...help...please?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 10:16:46
Downstream:
288 Kbps
Upstream:
1015 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
30.6 dB / 6.8 dB
Line attenuation (Down/Up):
41.2 dB / 26.3 dB
Output power (Down/Up):
12.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 623
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 735
Error Seconds (Local/Remote):
4 / 263

Answer 1

The problem is not your ip profile but all the resets resulted in your line ending up in a banded profile. Now your line is stable then mods will help get you out of banding. They will post a contact us link pribably tomorrow now. 
http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
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