BRAS/IP Profile reset.

Right, I'm finally sick being stuck on a line profile of 26520Kbps when I know my line is capable of syncning at 40Mb (Result of a stupid voice fault from a few months ago).
How do I get in touch with the mods to get the BRAS profile reset?
Many thanks,
Sam.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24391 Kbps
0 Kbps
26520 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 24391 Kbps
 For your connection, the acceptable range of speedsis 12000-26520 Kbps .
 Additional Information:
 IP Profile for your line is -26520 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5825 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5825 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Well, hats off to the BT Engineer. What a star.
He arrived 2 hours early. I told him of my woes and he immediately set about the problem. Plugged in those nifty handheld devices into the phoneline and set about the test.
Screen showed a max attainable of 43Mbps down and 7Mbps up, with the current sync at 27Mbps down and 7Mpbs up.
He phoned up the exchange and spoke to a guy who was exceptionally reluctant to reset the DLM profile, said he could find no errors on the line and that it was pointless to reset it. Engineer accpected this and told me there was nothing more he could do. He was about to leave, but decided to do one more test via my telephone. Not sure what it was, but said he would recieve the results in an SMS. He then left.
30 seconds later, he rang my mobile, explaining, to his suprise, that the test had reported a fault. Off he went to the Cabinet and low and behold, he found a fault on an E-Side cable. He later told me this was rather unusual, as problems are generally from the Cab to the Home, not Cab to the Exchange. He replaced the cable (told me it was the first E-Side one he's had to replace) and then told me that the Exchange were now more agreeable to reset the line.
He came back, plugged in his nifty handheld DSL tester and voila! 40Mbps down.
I'm a happy chappy. Really pleased with the Engineer. Most wouldn't have bothered, but he persisted and now I'm getting the most out of my money. Pitty you can't contact OpenReach, as I would quite like to sing his praises to a higher up.
Many thanks to Dean for raising an incident too. I doubt the Call Centre's would have done as much.

Similar Messages

  • How to request bRAS profile reset - persistently s...

    Hi,
    After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1. 
    I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
    I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at  http://speedtest.btwholesale.com/ which shows:
    Download Speed 2.41
    Upload 0.37
    Ping Latency 50.75
    I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
    I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2) 
    I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
    Is there any way to request a  bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
    My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed... 
    Exchange: Kirkbride LCKKB
    Cabinet: 3
    Thanks
    Solved!
    Go to Solution.

    Hi davetc,
    Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BRAS Profile Reset

    Right, I've been trying to explain to BT's "support" (both online and on the telephone), the issue that I have been having.
    For a few years we have had a problem on our line, this saturday a BT engineer came round and found a fault in the road side box with our line. He fixed it and tested it with his bit of kit, he said that we are capable of much faster speeds due to how close we are to the road side box. 
    He said because of the previous fault our speed had been restricted to just 4mb/s, he would normally ring a number to have this restriction removed but because it was not on his jobs list, he could not.
    He said we should call and to be honest it's like talking to a brick wall. What has turned from a simple request has turned into some ongoing operation. 
    A few minutes searching here now makes me believe we need our "BRAS profile" reset. Could someone please explain to me the quickest, hassle free way of having this done, without having to deal with people asking me to check my cables etc
    Thanks!
    Solved!
    Go to Solution.

    all you need to do is leave the connection alone for up to 2 weeks and once the DLM sees the line as stable again it should start to rise again as only Openreach can do the reset and they do not deal directly with the public
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • BRAS IP profile no longer available?

    I am today not able to retrieve the BRAS IP profile information for my BT lines either through the wholesale speedtest (says information is not available)  or mouselike (Debug BT no BRAS info). I think these are unusual errors possibly indicating BRAS info is no longer available?
    Is this a local or temporary glitch? If anyone else can still obtain their  BRAS IP profile it would help to know.
    Solved!
    Go to Solution.

    Hi
    legitimise is right - mine has disappeared. It's been like that for ages. All you get is this when going to the Further Diagnostics page ....
    I wonder if this has happened since the "Range A" and "Range B" estimates have appeared - maybe the database cannot work out which range you are on so cannot say what your actual profile is. Just a thought...
    ptan

  • Profile reset after power cut

    Hello
    i would like a profile reset please on my bt infinity, we had a few power cuts, and the speed has dropped and interleaving has been applied, the speed hasnt gone back up ,neither has the interleaving been turned off.
    Please help
    Thanks

    Can you run a speedtest at www.speedtester.bt.com and post the results please? Run the FTTC/ADSL speedtest not the BETA test.
    Turning your Infinity modem off and back on should see the speed increase and the profile match. Unless there's a fault with either the modem or the line.
    Regarding interleaving, there's no way to have it turned off on Infinity. If the line is stable then DLM will remove interleaving however it's unknown at the moment how long this can take. Some have seen it come off in a couple of weeks, others it has taken 6 weeks.
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • RE: Anyway of checking if IP Profile reset has bee...

    I had BT Infinity installed on 12/12/11.Order details stated Download speed should be 16.8Mb same as advertised on
    BT Speed checker against my telephone no. BT engineer tested speed using speedtest.net and result 17.05. I checked the IP Profile and it was set to 17014kbps.  After ten day period checked speed and it was averaging around 10.6 using speedtest.net. Using BT Speedtest it was 10MB. IP Profile was 11033kbps and IP profile has remained at that. I have since  had 2 engineers out  the first engineer stated no fault found and he will request a IP Profile reset.
    Assume no request was made as IP Profile stayed the same. 2nd engineer could not believe how low the speed and IP Profile was  and thought 16.8MB was on the conservative side as confirmed that distance to cabinet is only
    0.6miles . He replaced modem and NTE and rang while at house to request S&R reset I assume that is same as IP Profile reset but advised that systems down but request was noted and should be carried out by end of day.  I noticed later that day that IP Profile had moved to 12.67 but has remained at that over the past few days so I do not know if that has increased  because of resyncing with a new modem or if IP Profile has been reset. . Can anyone confirm anyway of checking if IP Profile reset has been carried out..i.e will broadband connection drop for a moment.- .I have checked connection time and there has been no disconnection since modem was replaced.  Does the download speed /IP Profile change frequently during the 10 day period following reset which was the pattern during the 10 day period from install of BT Infinity equipment.  - I do not want to wait another 7 days to find that IP Profile has not been reset and IP Profile will still l be at 12.67. as it will be near the 3 month period since install of equipment and according to the last paragraph of my order details were it states " If your broadband connection speed after the first ten day period is  a lot lower than the estimate in this order confirmation,let us know within three months of the contract starting" - this implies they are one of the ISP's that  have signed up to OFCOM's Voluntary Broadband Speeds code of practice which states that customers will be able to leave the provider within the first 3 months of their contract without penalty if unable to resolve problem that access line speed is a lot lower than estimated speed.

    deleted
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Profile resets ?

    When starting a new document (ie File > New) I select PRINT from the profile drop box but when I set Units to mm the Profile resets itself to CUSTOM....it has only started this in the last 12 hours.... so I figure I have inadvertently clicked or checked something...can anyone enlighten me please?
    Previously it would display on Print & mm.

    I think that's normal behavior, that's what "presets" are for, if you change one setting, that's enough to be considered "custom" or a different preset...but that's ok, just keep going and you'll get all your "print" settings plus what you changed (millimeters).

  • Profile reset

    The problems i have got are still going on poor speeds and lots of disconnections my speed has dropped to 20 meg now and i am on infinity 2 i have a fault coming up as fault at servers what does this mean they have told me they need to do a line profile reset and this could take up to 24 hours and will need to send a engineer to my house at at my cost if a fault is found even thou they have been to my my house  three times know and no fault has been found in the house i have said i am not willing to stay in all day again and no one turns up and i am not willing to pay any costs i cannot understand why they need to send someone to my house when the fault is at the server

    I was told the same thing, which is not true - see here: https://community.bt.com/t5/BT-Infinity-Speed-Connection/Interleaving/m-p/1432285
    and here, http://bt.custhelp.com/app/answers/detail/a_id/8547/~/what-is-interleaving%3F-what-are-its-pros-and-...
    When I rang back and told them they were incorrect they apologised and blamed the poor fella who was talking to me previously, telling me that he was rubbish and had not had the proper training.

  • IP Profile reset?

    Hi,
    I ran a BT speedtest earlier and noted that my IP Profile is set to 0.5Mbps.  However, I should be getting around 6Mbps.  This was confirmed when I called BT several weeks back regarding my issue of slow broadband speeds, but nothing has been done about it.  I have left my router on over the 3 days requested (see below), but it has made no difference. I have also replaced all microfilters, checked internal wiring, and performed all troubleshooting options listed on the BT website to no avail.
    I suspect my IP Profile needs resetting.
    Internet connection configuration Connection information
    Connection time
    24 days, 14:40:12

    Welcome to this customer to customer forum.
    To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
    When you have done that, please post the results here, so members can offer advice. Thank you.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Manual line profile reset please (3+ days stable)

    Hi guys I hear you're always of great help on the forum,
    I would like to reset my line profile back to its best please. I have put stats for the router below. With a recent change to Fast over Interleaved for gaming reasons (Latency) I would be interested to know whether the information you can see looks promising. Previous to a couple powercuts and family "resets" out of my control our connection has been very stable and well over 4mb in. I live in a rural area some miles from the exchange - with this in mind please could you advise whether an Interleaved connection would really be the better option, or whether Fast is doing the job!
    Many thanks in advance....
    Any further information required.. drop me a reply!
    Thanks,
    Sam
    DSL Connection
    Link Information
    Uptime:
    3 days, 6:29:46
    Modulation:
    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    448 / 1,984
    Data Transferred (Sent/Received) [GB/GB]:
    1.13 / 7.66
    Output Power (Up/Down) [dBm]:
    11.5 / 17.5
    Line Attenuation (Up/Down) [dB]:
    28.0 / 48.0
    SN Margin (Up/Down) [dB]:
    22.0 / 14.5
    Vendor ID (Local/Remote):
    TMMB / ALCB
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    2 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    53 / 0
    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 668
    HEC Errors (Up/Down):
    0 / 221
    Line Profile:
    Fast
    Solved!
    Go to Solution.

    Hi
    I am sorry to see you are having problems
    I suggest you contact the forum mods they should be able to get your noise margin reset for you for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
    They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Profile reset request

    I have been trying to get my SNR margin reset for about 3 weeks now.  First of all I was told that it had been done, but would take up to three days to happen...... it didn't. Then I was told that there was a technical problem, and it would take 7-8 days to be reset.......it didn't happen.  Then I rang again, explained that tier 2 support had agreed to do a line reset, but it hadn't yet happened, and was then told that tier 2 had refused to do a reset.
    Why oh why will BT not do what I asked for, and was promised on two occasions?
    After all, it only takes 30 seconds of their time to do.
    P.S. my SNR increased due to a faulty RCD breaker in my house, which kept cutting the power to the router.
    Any help greatly appreciated!
    Note: I've copied this from the 'SNR Margin' thread, as it is marked as 'solved'
    Solved!
    Go to Solution.

    Hi evansnp,
    Thanks for posting!
    I'm sorry for the problems you're having getting the noise margin reset.  I can help you with this from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.
    Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
    All the best,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • 5 weeks now and no profile reset ...

    Just a quick update of my situation for those who are following what's going on, I've been away for 17 days and have just tried my speeds again after numerous promises that my profile would be reset.
    Download profile is still stuck at 21679 and that's what I'm getting, up is 2000 and now I'm getting 1500 ish as opposed to about 600 before I went away.
    I don't know if it has retrained itself or if there has been human intervention, whatever, it still needs to be 38000 like it was on day one, and also to get rid of the incredibly deep interleaving.
    Hopefully Dean will pick it up again and try to get somewhere as I really cba speaking to those clowns in India many more times.

    AmAtoL wrote:
    Hi toekneem, I think I do need some Divine intervention after all, reading the boards though there does seem a constant flow of people with mine and Playfuls' issue :/ I feel sorry for them already.
    Playful, I can only sympathise as I'm in the same alternate universe as you.
    Yeah we had a great holiday the missus and me, went to see an old friend just outside Toronto and then a five day stopover in New York.
    Back to earth with a bump now
    I will need some myself , I think.  One month on and broadband dropping, call India and start the ball rolling, IP Profile which has been constant for a month (38717) went down to 33280, download speed dropped from about 36/37Mb to just over 30 yesterday, today dropping from 29 to 24 and now down to 19 on the last test. IP profile atm is still on 33280. India supposed to be calling back in the morning .
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Getting my IP profile reset

    Since  migration work at my local exchange i think things have finally settled down.
    I used to get consistant broadband speeds of around 5.5mbps, which I think means I was acheiving approx 75%
    of my theroetical best speed. And one of the 4 or 5 people I have spoken to at the help line PROMISED me I would get these
    speeds after 10 days !!!
    My modem / filters, one or the other died during this period of stabilisation so i think I have suffered with a low IP profile
    becasue of my unstable connection during this period.
    BT line testing reports my line is capable of 4.5 - 11mbs with an expected speed of 7. But obviously I am not getting anywhere near these expected speeds.
    So how do I go about getting a reset IP profile suitable for my line, now hopefuly I have a stable conection.
    A few posts are recommending a 3 day period without a dropped connection, but after these 3 days who should I contact and how?

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    If you are on 21Cn then your profile will change immediatley your conenction speed changes not like the 3 days wait before.  so if that is the case then low conenction speed is the problem nothing to do with your profile as that is dependent on your conenction speed
    in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Profile reset - keychain gone? Help

    My entire desktop seems to have reset itself. This includes my profile and anything associated with my account. When I open iPhoto or Photobooth, none of my photos are there. All font sizes have been reset to default and the wallpaper and screensaver have reset as well. All of my photos are still on the hard drive as I have located them with finder, but they are no longer associated with this profile/account/keychain?
    The ONLY thing I can think of that I did to affect this was in Finder, I renamed the name next to the house icon from 'apple' to my name. This seems to have created a new folder corresponding to my name. When I tried to rename it back it said 'this account already exists.' But if I log out and come back, the one with my name is the only one it allows me to log in with. I went into the system preferences and changed the actually name in 'accounts' back to 'apple' but none of the settings and file association are linking back up. What do I do? Thanks in advance.

    That did it! See attempting to rename your home folder for the fix.
    -mj
    [email protected]

  • Help Getting Low IP Profile Reset/Increased

    Hi there and hoping you can help,
    About 3 weeks ago, we got a new cabinet installed at the end of the street and this solved the usual congestion issues we were plagued with, even in the evenings! We even managed to hit the heady heights of 6.67mb d/l which, for our village in Scotland, is superb! Happy days!
    Last week, I noticed that it was being worked on again, and since they completed the work last Friday, my connection has been stuck at 2mb max. I reset the router and completed the usual stuff but it's still restricted at 2mb. I left it the last three days, and still no change. Run the following tests, with the results as follows.
    D/L (mbps): 1.91
    U/L (mbps): 0.37
    Ping (ms): 51 [this is also a vast improvement to what it was previously]
    Also ran the BTW Performance Test with the following:
     Download speed achieved during the test was - 1.9 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate : 8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    Router confirmed the following:
    Connection Information
    Connection time:
    3 days, 08:53:38
    Data Transmitted/Received:
    441.4 MB / 2.5 GB
    I've been connected on my 01651 line since 02 October 2013 and although some slowdown at peak times, has aways been stable with no disconnects. A bit unsure as to why things have now altered and every other part of our BT service has been fine.
    I'm a daily user of Xbox Live, Netflix and Sky On Demand, so this restriction, although not life changing, is considerably less than what I should be getting and (more importantly) paying for, on a non-Fixed speed service!
    Can you let me know if there's anything I can provide to get some assistance?
    Thanks,
    Solved!
    Go to Solution.

    Hi DavDell,
    Thanks for posting and welcome to the community forum!
    Sorry for the speed problems.  I can see your connection speed is good it's just the profile isn't in line with it and that's why you're not seeing the fastest throughput speed from your end.
    No need to worry as I can help get you sorted from here.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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